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"The Taj Hotel is an excellent place to stay. On this visit I had a terrible experience with the duty manager at check in. The Director of Operations resolved the issue with professionalism and made us experience the warm welcome that I know The Taj Group of Hotels offer their guest. It takes one staff (especially management) to change a guest mind from returning. We were upgraded to the palace and offered the club facilities. Our room was decorated with balloons, and tasty chocolate cake and fruits where left for us to enjoy. I have stayed here previously (in 2017, 2018 and 2022) and have fond memories of this hotel. On our first stay at the Taj Mahal Towers we where fortune enough to meet the duty manager reception and the manager who welcomed us and made us feel like royalties. We were upgraded to the palace with club facilities. On our next two visits we where automatically upgraded to the palace with club facilities. Thank you once again Mr Avinash Sehrawat for making our stay so special and keeping the vision of the Taj Group of Hotels alive. "

"Service is excellent , Property is clean and staff is too good.I will stay again in this property."

"Continues to strife for excellence in hospitality. However this time round the breakfast options not as good as previous stays and not to the usual excellent Taj standards"