2 outdoor pools, open 8:00 AM to 9:00 PM, pool cabanas (surcharge)

Reviews of Trump International Beach Resort

4.5 out of 5
Trump International Beach Resort
18001 Collins Ave, Sunny Isles Beach, FL

Reviews

8.2

Very good

Rating 10 - Excellent. 1463 out of 2785 reviews" "
Rating 8 - Good. 556 out of 2785 reviews" "
Rating 6 - Okay. 341 out of 2785 reviews" "
Rating 4 - Poor. 220 out of 2785 reviews" "
Rating 2 - Terrible. 205 out of 2785 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Emanuel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Game Center for the kids was good. Convenient location to everything
Stayed 4 nights in May 2024

10/10 Excellent

Eray

Liked: Property conditions & facilities
Great stuff only thing was construction noise but idc much I recommend this resort it was my first time
Stayed 3 nights in May 2024

2/10 Terrible

Katherine, Laporte

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We found drugs in the room and management did nothing to make that right. Staff member offered to sell me whatever drug I wanted. The room was dirty, I broke a toe on an unsafe part of a door frame that came out of place. Front desk staff were rude, condescending, and billed me for things I was told I wouldn’t be charged for due to the issues we had. Daytime GM laughed and said he’d add more charges if he felt like it after I left.
Stayed 3 nights in May 2024

10/10 Excellent

Ayelen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the place and the atmosphere and staff were excellent will definitely come back!
Stayed 4 nights in Feb 2024

10/10 Excellent

Ian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and excellent amenities
Stayed 5 nights in May 2024

10/10 Excellent

Joshua aaron

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had amazing time at trump international hotel. Beach was beautiful, rooms were clean and beautiful. Highly recommend this hotel.
Stayed 4 nights in May 2024

10/10 Excellent

Cristina, Waldwick

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great experience
Stayed 5 nights in Apr 2024

10/10 Excellent

Liliya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the option of pool for family and lap pool. Every staff memer that I saw was friendly, polite and available to assist either outdoors or indoors. Beach is clean and beach staff is attentive and friendly. Room was clean and everything worked well. My view of the beach from balcony was amazing. Restaurant food was good, I liked empanadas, salad, and sandwich. I was not a fan of the fries but they were just ok. Drinks were delicious. I liked complementary coffee station in lobby area which is opened in the morning till 10AM. It very clean and has a staff assigned to assist if needed and keep it clean. Elevators are busy and slow in the peak times but otherwise they come quick. Check-in and checkout was very fast. Valet team is super friendly and remember their customers. These guys are energetic and fast with their service.
Stayed 7 nights in Apr 2024

10/10 Excellent

Nelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and clean
Stayed 5 nights in Apr 2024

10/10 Excellent

Timothy, Spring

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location and staff
Stayed 4 nights in Apr 2024

10/10 Excellent

alexandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Angel from front desk was very nice and helpful There is a lady name Sheella who was play a piano beautifully in the lobby while we was waiting for our room to be ready! Overall the whole staff including the beach guys was very welcoming.
Stayed 3 nights in Apr 2024

10/10 Excellent

Sylvia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the location and excellent customer service.
Stayed 6 nights in Apr 2024

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it
Stayed 3 nights in Apr 2024
Response from Mr. Jose Rodriguez on 8 May 2024
Dear George, Thank you for your wonderful 5-star rating! We are delighted to hear that you had a fantastic experience during your recent stay with us. Your satisfaction is our top priority, and we are thrilled that we were able to meet your expectations. We greatly appreciate your positive feedback, and it serves as a tremendous motivation for our team to continue delivering exceptional service. If there is anything specific that stood out to you or if you have any suggestions for how we can make your future visits even more enjoyable, please do not hesitate to let us know. We look forward to welcoming you back for another memorable stay in the near future. Thank you for choosing our hotel!

8/10 Good

Eric Robert

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Service was very good and check in process was smooth. However, there were a couple times where we had the do not disturb sign on our door and room service would still come in the room. One instance they came into the room just to say they saw our sign and flipped it over which was very strange as we were still in bed. We loved our bartender Jorge who worked on the beach level bar of the resort. His service was excellent and really went out of his way to make my girlfriend and I first day very special.
Stayed 4 nights in Apr 2024

4/10 Poor

Ronald W

Travelled with family
Guest were rude. Children were noisy. While dining in restaurant kids would be bouncing basketballs and playing loud music on their tablets drowning out the nice music in the restaurant. Staff did not care. Service charges are excessive for what you get. Beds were very comfortable. Rooms were clean but no where near the quality at Trump Hotel in Chicago
Stayed 4 nights in Apr 2024

8/10 Good

INGA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Irina

Travelled with family and small children
Loved
Stayed 1 night in Apr 2024
Response from Mr. Jose Rodriguez on 8 May 2024
Dear Irina, Thank you for your wonderful 5-star rating! We are delighted to hear that you had a fantastic experience during your recent stay with us. Your satisfaction is our top priority, and we are thrilled that we were able to meet your expectations. We greatly appreciate your positive feedback, and it serves as a tremendous motivation for our team to continue delivering exceptional service. If there is anything specific that stood out to you or if you have any suggestions for how we can make your future visits even more enjoyable, please do not hesitate to let us know. We look forward to welcoming you back for another memorable stay in the near future. Thank you for choosing our hotel!

10/10 Excellent

Geraldine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was really nice and clean. Beach service was great. Front desk was friendly and accommodating. Housekeeping was great. Only thing is - it is pretty far from Miami Beach itself but perfect if you are looking to be away from all the action.
Stayed 3 nights in Apr 2024

10/10 Excellent

Wilfredo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Mr. Jose Rodriguez on 8 May 2024
Dear Wilfredo, Thank you for your wonderful 5-star rating! We are delighted to hear that you had a fantastic experience during your recent stay with us. Your satisfaction is our top priority, and we are thrilled that we were able to meet your expectations. We greatly appreciate your positive feedback, and it serves as a tremendous motivation for our team to continue delivering exceptional service. If there is anything specific that stood out to you or if you have any suggestions for how we can make your future visits even more enjoyable, please do not hesitate to let us know. We look forward to welcoming you back for another memorable stay in the near future. Thank you for choosing our hotel!

10/10 Excellent

simona

Liked: Cleanliness, staff & service, property conditions & facilities
Loved our stay!
Stayed 3 nights in Apr 2024
Response from Mr. Jose Rodriguez on 8 May 2024
Dear Simona, Thank you for your wonderful 5-star rating! We are delighted to hear that you had a fantastic experience during your recent stay with us. Your satisfaction is our top priority, and we are thrilled that we were able to meet your expectations. We greatly appreciate your positive feedback, and it serves as a tremendous motivation for our team to continue delivering exceptional service. If there is anything specific that stood out to you or if you have any suggestions for how we can make your future visits even more enjoyable, please do not hesitate to let us know. We look forward to welcoming you back for another memorable stay in the near future. Thank you for choosing our hotel!

6/10 Okay

Angelica

Travelled with partner
Liked: Cleanliness, staff & service
The property maintenance needs improvement this hotel was very nice now the waterfalls at the pool area not working. One of the elevators wasn’t working so we had to use the stairs we were at the 7th floor
Stayed 2 nights in Apr 2024

4/10 Poor

Vladimir

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
this was my worst experience, the room was not very clean, it was not convenient to go to the beach, there were never seats in the pool, but most importantly, I waited for the elevator for 20-30 minutes to go down, that was a surprise.
Stayed 3 nights in Apr 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful,well kept and staff was exceptional.Parking was expensive with no options.
Stayed 6 nights in Apr 2024

10/10 Excellent

MIRANDA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the property grounds,kids pool, close to beach, dinning options, walkable are and more. Traveled with family.
Stayed 6 nights in Apr 2024

6/10 Okay

Maria

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Customer service in valet was lacking, and safety concerns associated with the pool/spa communicated to front desk staff were ignored or not treated seriously.
Stayed 2 nights in Apr 2024

8/10 Good

Karen

Travelled with family
Liked: Staff & service
Beach
Stayed 5 nights in Apr 2024
Response from Mr. Jose Rodriguez on 2 May 2024
Thank you for your rating! We're glad to hear that you had a positive experience during your stay. If there's anything specific that stood out to you or any areas where we can improve to make your next visit even better, please don't hesitate to let us know. We appreciate your feedback and look forward to welcoming you back for another great stay in the future!

2/10 Terrible

roie

Travelled with family
Disliked: Staff & service, property conditions & facilities
Air conditioning was NOT working the whole night Elevators took FOREVER!! Insane
Stayed 1 night in Apr 2024
Response from Mr. Jose Rodriguez on 2 May 2024
Dear Roie, We're deeply sorry to hear about the issues you experienced during your stay. It's unacceptable that the air conditioning was not working and that you encountered long wait times for the elevators. Your comfort and satisfaction are our top priorities, and we apologize for falling short of meeting your expectations. Please know that we take your feedback seriously, and we will address these issues with our team to ensure they are resolved promptly. Additionally, if there's anything we can do to make it up to you or if you have any further concerns, please don't hesitate to reach out to our management team. We appreciate your understanding and hope to have the opportunity to regain your trust and welcome you back for a much-improved stay in the future.

10/10 Excellent

john, Utica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great value for amenities and close proximity to all the best restaurants in area!
Stayed 4 nights in Apr 2024

10/10 Excellent

Ozzie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i love the way the lobby smells, this is my 3rd time visiting , if i can i would live there the property is in excellent shape the staff are professional, i love the food and the atmosphere I'll be back soon, love this place.. thank u Trump!
Stayed 3 nights in Apr 2024
Response from Mr. Jose Rodriguez on 8 May 2024
Dear Ozzie, Thank you so much for your fantastic 5/5 rating and for sharing such glowing feedback with us! We are thrilled to hear that you thoroughly enjoyed your stay with us and that you appreciate the ambiance of our lobby. It's wonderful to know that you have returned to our property multiple times and that you find it in excellent shape. Your compliments about our professional staff, delicious food, and welcoming atmosphere mean the world to us. We are truly honored by your kind words and your loyalty to our hotel. It would be our pleasure to welcome you back for another memorable stay very soon! If there is anything more we can do to make your next visit even more special, please don't hesitate to let us know. Thank you again for choosing our hotel, and we look forward to seeing you again here at Trump International Beach Resort!

10/10 Excellent

Rich

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Mr. Jose Rodriguez on 2 May 2024
Thank you for the perfect rating! We're thrilled to see that you had an excellent experience during your stay. If there's anything specific that stood out to you or anything we can do to make your next visit even better, please don't hesitate to let us know. We can't wait to welcome you back for another wonderful stay in the future!

6/10 Okay

Elvira

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
We loved the ocean view from our balcony. Staff is very friendly, however this property needs update. Very old!
Stayed 3 nights in Apr 2024
Response from Mr. Jose Rodriguez on 8 May 2024
Dear Elvira, Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed the ocean view from your balcony and that you found our staff to be helpful and friendly. We appreciate your honesty regarding the condition of our property. Rest assured, we take your comments seriously, and we are continuously working on improvements to enhance our guests' experience. Your feedback serves as a valuable insight into areas where we can focus our efforts. Please know that we are committed to ensuring that our property meets the expectations of our guests, and your feedback will be shared with the appropriate teams for further consideration Thank you once again for choosing our hotel. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.

2/10 Terrible

Rufat

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
During my stay in the room, I encountered unexpected difficulties - the door locks were malfunctioning, which hindered free exit from the premises. In addition, insufficient functionality of plumbing equipment was noted in the adjacent room, in particular, the toilet was not operating properly. Overall, it can be concluded that the provided hotel room is characterized by a high degree of aging and does not justify its financial cost
Stayed 2 nights in Apr 2024

10/10 Excellent

Rabbie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly, clean rooms, nice location
Stayed 3 nights in Apr 2024
Response from Mr. Jose Rodriguez on 8 May 2024
Dear Rabbie, Thank you for your fantastic 5-star rating and for sharing your positive feedback with us! We are thrilled to hear that you had a wonderful experience during your recent stay at our hotel. It brings us immense joy to learn that you found our staff to be friendly, our rooms clean, and our location convenient. Providing exceptional service and a comfortable environment for our guests is always our top priority, and we are delighted that we were able to exceed your expectations. Your kind words will be shared with our team, and they will serve as encouragement to continue delivering outstanding service. If there is anything more we can do to make your future visits even more enjoyable, please do not hesitate to let us know. We look forward to welcoming you back for another fantastic stay in the near future!

10/10 Excellent

Stevette, Nassau

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
awesome and convenient
Stayed 5 nights in Apr 2024
Response from Mr. Jose Rodriguez on 8 May 2024
Dear Stevette, Thank you for your perfect rating and for describing your experience as awesome and convenient! We're thrilled to hear that you had a fantastic stay with us. Providing excellent service and convenience to our guests is our top priority, and we're delighted that we succeeded during your visit. If there's anything specific that stood out to you or anything we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay in the future!

8/10 Good

Reza

Stayed 4 nights in Apr 2024

8/10 Good

Ekaterini

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole experience was wonderful!
Stayed 4 nights in Apr 2024
Response from Mr. Jose Rodriguez on 8 May 2024
Dear Ekaterenini, We're thrilled to hear that you had a wonderful experience during your stay! Thank you for sharing your positive feedback and for the excellent rating. If there are any specific aspects of your stay that you particularly enjoyed or any areas where we can improve to make your next visit even better, please feel free to let us know. We look forward to welcoming you back for another fantastic stay in the future!

10/10 Excellent

Sheila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort hotel is very nice. The staff is awesome. They make helping you or accommodating your needs seem effortless. I felt it was odd to have valet without choice at first, and then to see how nice it was to have your car on demand as needed.
Stayed 1 night in Apr 2024
Response from Mr. Jose Rodriguez on 8 May 2024
Dear Sheila, Thank you for your glowing review! We're delighted to hear that you had a wonderful experience at our resort hotel and that you found our staff to be awesome. Providing exceptional service and accommodating our guests' needs is our top priority, and we're thrilled that our team exceeded your expectations. We understand that the valet service may have seemed unusual at first, but we're glad to hear that you found it convenient and appreciated having your car on demand as needed. We appreciate your kind words and your perfect rating, and we look forward to welcoming you back for another fantastic stay in the future! If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We're here to ensure your stay is as enjoyable as possible!

6/10 Okay

Amanda

Travelled with partner
Liked: Staff & service
Disliked: Amenities
This hotel was nothing special other than the staff. The staff are so kind and welcoming! The room could use a lot of updating. Out balcony door lock was broken and there was what looked like mold growing around the carpet by the balcony door. The bathroom needs a full remodel. Dining options around the hotel are very bad. We ended up Ubering down the road 5 miles to Hollywood everyday after the first day. We would not stay here again. It’s for the itsy ritzy but it’s not even that fancy?
Stayed 3 nights in Apr 2024
Response from Mr. Jose Rodriguez on 8 May 2024
We appreciate your honest feedback about your recent stay with us. While we're pleased to hear that you found our staff kind and welcoming, we apologize for the issues you encountered with the room and dining options. Your comments about the condition of the room and balcony, as well as the dining options, are concerning, and we will address them with our team to ensure improvements are made. We understand the importance of maintaining high standards throughout the hotel, and we regret that we fell short of meeting your expectations in these areas. We're sorry to hear that your experience did not meet your expectations and that you would not choose to stay with us again. If there's anything else you'd like to share or if there's anything we can do to make it up to you, please don't hesitate to reach out to our management team. We value your feedback and hope to have the opportunity to regain your trust in the future.

6/10 Okay

Chris

Travelled with family
Hotel was nice, I would not rate it five star. Dining in the restaurant was sad. I paid 35 dollars for a small chicken breast, no sides came with it but I was able to have a buffet salad. 40 dollars for parking each day is way too high. Pool was nice and clean. Paid 85 dollars for 2 cheese burgers and 2 margaritas. Crazy high prices. I would not go there again.
Stayed 3 nights in Apr 2024
Response from Mr. Jose Rodriguez on 8 May 2024
Dear Chris, We're sorry to hear that your experience did not meet your expectations. Your feedback is important to us, and we apologize for any disappointment caused by the dining experience, parking fees, and pricing. We appreciate your compliments about the cleanliness of the pool, but we understand your concerns. We will review your feedback with our team to address these issues and ensure that our pricing is fair and transparent. We regret that we did not meet your expectations during your visit, and we understand your decision not to return. If there's anything else you'd like to share or if there's anything we can do to make it up to you, please don't hesitate to reach out to our management team. We value your feedback and hope to have the opportunity to regain your trust in the future.

4/10 Poor

Nancy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property needs updating. Especially some of the bathrooms are old, ceilings are a bit cracked, and mold. The dining room the carpet was dirty. The service at the front desk was not nice. However, housekeeping was very very helpful at all times. Also, the beach was dirty. They did not clean it. Daly and the pool was filthy.
Stayed 5 nights in Apr 2024
Response from Mr. Jose Rodriguez on 2 May 2024
Dear Nancy, We're truly sorry to hear about your disappointing experience during your stay. Your feedback is concerning, and we apologize for the issues you encountered with the property's condition, cleanliness, and service at the front desk. Ensuring a comfortable and pleasant environment for our guests is our top priority, and we regret that we fell short of meeting that standard during your visit. We will address your concerns with the relevant teams to ensure improvements are made promptly, including updating facilities, improving cleanliness, and providing better service at the front desk. We appreciate your kind words about the helpfulness of our housekeeping staff, and we'll be sure to pass along your compliments. Additionally, we apologize for the condition of the beach and pool and will take steps to ensure they are cleaned regularly. If there's anything else we can do to make it up to you or if you have any further concerns, please don't hesitate to reach out to our management team. We value your feedback and hope to have the opportunity to regain your trust in the future.

10/10 Excellent

Sean

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location. Great hotel, clean, big rooms, nice stuff will come visit again
Stayed 1 night in Apr 2024
Response from Mr. Jose Rodriguez on 2 May 2024
We're delighted to hear that you enjoyed your stay with us! Thank you for the perfect rating and your kind words about our location, hotel cleanliness, spacious rooms, and friendly staff. We're thrilled to know that you had a great experience, and we look forward to welcoming you back on your next visit! If there's anything specific you'd like us to prepare for your next stay or any special requests you have, please feel free to let us know. We're here to ensure your next visit is just as enjoyable as this one!

10/10 Excellent

Christina

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Mr. Jose Rodriguez on 2 May 2024
Dear Christina, Thank you for the perfect rating! We're thrilled to see that you had an excellent experience during your stay. If there's anything specific that stood out to you or anything we can do to make your next visit even better, please don't hesitate to let us know. We're here to ensure your next stay is just as enjoyable as this one!

2/10 Terrible

Sengaloune, Aurora

Travelled with group
Disliked: Property conditions & facilities
Hotel need to be updated, most of the buildings it’s too old !!
Stayed 4 nights in Apr 2024
Response from Mr. Jose Rodriguez on 2 May 2024
Dear Sengaloune, We apologize that your experience did not meet your expectations. Your feedback is valuable to us, and we understand the importance of maintaining our facilities to ensure our guests have a comfortable stay. We will take your comments into consideration as we continuously work to improve and update our property. If there's anything else you'd like to share or if there's anything we can do to make it up to you, please don't hesitate to reach out to our management team. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved stay in the future.

10/10 Excellent

Adidja

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great experience
Stayed 3 nights in Apr 2024
Response from Mr. Jose Rodriguez on 2 May 2024
Dear Adidja, We're thrilled to hear that you had a great experience! Providing exceptional experiences for our guests is our top priority, and we're delighted that we succeeded during your stay. Thank you for taking the time to share your feedback, and we look forward to welcoming you back for another wonderful stay in the future. If there's anything specific you particularly enjoyed about your experience or if there's anything we can do to make your next visit even better, please feel free to let us know. We're here to ensure your next stay is just as enjoyable as the last.

8/10 Good

Lioudmila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Has 2 pools, but none dedicated for adults. Very good restorants service and great breakfast options.
Stayed 6 nights in Apr 2024
Response from Mr. Jose Rodriguez on 2 May 2024
Dear Lioudmila, Thank you for your feedback! We're glad to hear that you enjoyed our hotel's great location and excellent restaurant service with a variety of breakfast options. We appreciate your comments about the pools and will take them into consideration as we continue to improve our amenities. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for another great stay in the future. If there's anything else we can do to enhance your next visit, please don't hesitate to let us know. We're here to make your stay as enjoyable as possible.

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Mr. Jose Rodriguez on 2 May 2024
Thank you for the perfect rating! We're delighted to see that you had a fantastic experience during your stay. If there's anything specific that stood out to you or anything we can do to make your next visit even better, please don't hesitate to let us know. We can't wait to welcome you back for another wonderful stay in the future!

10/10 Excellent

Jarid

Stayed 3 nights in Apr 2024

8/10 Good

Boris

Stayed 3 nights in Apr 2024

10/10 Excellent

Susan

Stayed 3 nights in Apr 2024
Response from Mr. Jose Rodriguez on 8 May 2024
Dear Susan, Thank you for your wonderful 5-star rating! We are delighted to hear that you had a fantastic experience during your recent stay with us. Your satisfaction is our top priority, and we are thrilled that we were able to meet your expectations. We greatly appreciate your positive feedback, and it serves as a tremendous motivation for our team to continue delivering exceptional service. If there is anything specific that stood out to you or if you have any suggestions for how we can make your future visits even more enjoyable, please do not hesitate to let us know. We look forward to welcoming you back for another memorable stay in the near future. Thank you for choosing our hotel!

10/10 Excellent

Katarzyna

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities
The hotel itself is a little bit outdated and it wasn’t as clean as we expected but the room was super big, nice view and the staff are very helpful and very friendly. The pool was amazing and the beach is beautiful, we will be going back in the future for sure.
Stayed 4 nights in Apr 2024
Response from Mr. Jose Rodriguez on 29 Apr 2024
Dear Katarzyna, Thank you for sharing your feedback with us! We're glad to hear that you enjoyed the spacious room, nice view, helpful and friendly staff, as well as the amazing pool and beautiful beach during your stay. Providing a comfortable and enjoyable experience for our guests is important to us, and we're pleased to hear that you plan to return in the future. We apologize for any inconvenience caused by the outdated aspects of the hotel and cleanliness issues. Your feedback is valuable, and we'll use it to address areas for improvement to ensure a better experience for our guests in the future. If there's anything specific you'd like us to focus on for your next visit or if you have any further comments, please don't hesitate to let us know. We look forward to welcoming you back for another memorable stay!