Traditional Room, 1 King Bed | In-room safe, individually decorated, desk, iron/ironing board
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Reviews of The Penguin Hotel

3.5 out of 5
The Penguin Hotel
1418 Ocean Dr, Miami Beach, FL

Reviews

7.8

Good

Rating 10 - Excellent. 400 out of 1006 reviews" "
Rating 8 - Good. 312 out of 1006 reviews" "
Rating 6 - Okay. 149 out of 1006 reviews" "
Rating 4 - Poor. 66 out of 1006 reviews" "
Rating 2 - Terrible. 79 out of 1006 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Alexandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Art Deco historic district, close to beach
Stayed 1 night in Apr 2024

10/10 Excellent

Carlene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were so kind I had arrived On Miami Beach to unload car. Walked up the curb and tripped and fell broken arm and shoulder my husband went back to the hotel with paperwork from Hospital and they refuned all charges except that day. There are nice people and businesses. When back on my feet going back
Stayed 4 nights in Apr 2024

6/10 Okay

Wendy elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It's a nice property but definitely could use a deep clean in areas. Great for the price in the area!
Stayed 1 night in Apr 2024

10/10 Excellent

Michel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was just perfect for our 5-night stay. Family of 3. I wish I could give more than 5 starts. The place is perfect but standard. This is a 3-star hotel but that has EVERYTHING you need. First LOCATION, LOCATION and LOCATION, Directly on Ocean Drive, the rooftop pool, the perfect but simple breakfast included, towels are always available, very clean, front terrace that you can use without having to buy a drink or meal and great staff. A special thank you to CARMEN for all the directions and made me discover the best coffee in the area. Here is good information to know. There are 3 hotels. You have access to all of them. The Penguin on Ocean Drive with the great terrace. There are no cars on that section of the street. So very calm and beautiful park and beach just in front. There is no bar and no restaurant that makes it even better since you can use the terrace as you want. Go grab a meal to take out with a bottle a wine and just enjoy it on the Terrace. The President Hotel on Collin. One minute walk. That is where you can get your breakfast and the bar. The President Villa on Collin. One minute walk. That is where you will find the pool. You have about 6 feet between building. So, no view from your room. We did not open the blinds for 5 days. Not a big deal for us. It just motivated us not to stay in the room. If you wish to have a balcony or more distance with the next hotel. Stay at the President Villa. WE WILL BE BACK
Stayed 5 nights in Apr 2024

10/10 Excellent

Roger

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great, front desk was great, rooms were clean
Stayed 3 nights in Apr 2024

4/10 Poor

Ankur

Disliked: Cleanliness, staff & service, property conditions & facilities
I had many issues in the room that i was staying
Stayed 3 nights in Apr 2024

10/10 Excellent

Jorgelina

Liked: Cleanliness, staff & service, amenities
Like it
Stayed 1 night in Apr 2024

6/10 Okay

Jeffrey

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Great hotel location if you want to be on the beach all day or walk out into lots of surrounding dining experiences. Parking however was not so great. Closest parking lot is a block away so travel light or you will be carrying everything for a while.
Stayed 1 night in Apr 2024

8/10 Good

Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was a good value. Our room was clean. Extremely small bathroom which we expected. Breakfast and pool are at the sister property via an alley. The included breakfast was pretty good; waffles, eggs, sausage, cereals, juices, coffee. The location is prime with the beach in front, dining and shopping in walking distance. It is a highly trafficked walking area so we felt safe walking after hours. I would stay here again.
Stayed 2 nights in Apr 2024

10/10 Excellent

Edwin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Apr 2024

10/10 Excellent

anna-marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic spot
Stayed 1 night in Apr 2024
Response from Kathy on 9 Apr 2024
Dear Guest, Thank you so much for your 5 star-review and we are thrilled that you enjoyed your stay with us. Thank you for staying with us and we look forward to welcoming you again during your next visit to Miami.Sincerely,Penguin Hotel Miami

10/10 Excellent

Clarence, Pinellas Park

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is very lovely place! And beach is right off the hotel. Def will come back again!
Stayed 1 night in Feb 2024
Response from Kathy on 9 Apr 2024
Dear Guest, Thank you so much for your 5 star-review and we are thrilled that you enjoyed your stay with us. Thank you for staying with us and we look forward to welcoming you again during your next visit to Miami.Sincerely,Penguin Hotel Miami

10/10 Excellent

Tina Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the Penguin Hotel is amazing! Also its part of the Art Deco Historical district. We loved everything about it! Amazing people work there!
Stayed 1 night in Apr 2024
Response from Kathy on 9 Apr 2024
Dear Guest, Thank you so much for your 5 star-review and we are thrilled that you enjoyed your stay with us. Thank you for staying with us and we look forward to welcoming you again during your next visit to Miami.Sincerely,Penguin Hotel Miami

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable place to stay on the Miami Beach
Stayed 4 nights in Apr 2024
Response from Kathy on 9 Apr 2024
Dear Guest, Thank you so much for your 5 star-review and we are thrilled that you enjoyed your stay with us. Thank you for staying with us and we look forward to welcoming you again during your next visit to Miami.Sincerely,Penguin Hotel Miami

10/10 Excellent

Jessica Keri

Liked: Cleanliness, staff & service, property conditions & facilities
The Penguin was a superb choice for a quick beach getaway for two educators. The beach was just across the street!!!!! Beautiful!
Stayed 3 nights in Apr 2024
Response from kathy on 5 Apr 2024
Dear Guest, Thank you so much for your 5 star-review and we are thrilled that you enjoyed your stay with us. Thank you for staying with us and we look forward to welcoming you again during your next visit to Miami.Sincerely,Penguin Hotel Miami

6/10 Okay

mark

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
the check-in email and info says to valet the car at sister property called the president hotel. well, the valet is not at the president, nor do they seem to know anything about it. and, its not clear where you should park while you are checking in, since ocean drive is closed. confusing information! the valet is a third party and you must check in first to get the valet ticket. otherwise , its a good walkable location but please update the confusing valet procedures.
Stayed 2 nights in Mar 2024
Response from Kathy on 9 Apr 2024
Dear Guest,Thank you for your review. We are delighted to hear that you enjoyed our prime location on Ocean Drive in Miami BeachWe are sorry to hear about your experiences with our parking.As we take our guest satisfaction seriously, we will work toward improving our services based on your valuable feedback.Thank you for choosing to stay with us and we hope that you will give us another chance during your next visit to Miami to provide an excellent service to you.

8/10 Good

Toya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from kathy on 5 Apr 2024
Dear Guest, We are thrilled to hear that your stay with us has been pleasant and that you enjoyed your stay with usThank you for staying with us and we look forward to welcoming you again during your next visit to Miami.Sincerely,Penguin Hotel Miami Beach

4/10 Poor

Mariannette, Avenel

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Like- centrally located but inconvenient noisy. You can hear everything thru walls, floors were noisy with people walking (we were first floor). All noise off floors people going into elevator. Rooms small, But what bother me most the attributes of front desk. For manager- we arrived after 3 p 3/29/2024. So you can know who was working if you bother to look at the schedule. The registration staff had attitude not just with us but with a couple just before me. Did not even greet are ask anything, just pull up papers. Did not look at our faces, smile or anything. LOL like she did not wanted to be there. Won’t be back to this place. Rollins need updating they are dated!
Stayed 1 night in Mar 2024
Response from Kathy on 9 Apr 2024
Dear Guest, Thank you for your review. We are deeply sorry to hear about your experiences during you stay with us. As we always take our guests' feedback seriously, we will make sure to act upon your feedback to improve our services.Thank you for choosing to stay with us and we hope that you will give us another chance during your next visit to Miami to provide an excellent service to you.

6/10 Okay

Esteban

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
The room was nice and comfortable. The AC worked great. But the WiFi service is abysmal. No way to work there. Super slow speeds and the television would not work with any platform like Netflix. Very disappointing that in 2024, there’s no good WiFi service. The elevator needs work desperately. The staff was very nice and the place was clean.
Stayed 3 nights in Mar 2024
Response from Kathy on 9 Apr 2024
Dear Guest,Thank you for your review. We are delighted to hear that you enjoyed our rooms and over all hotel.We are sorry to hear about your experiences with our Wifi.As we take our guest satisfaction seriously, we will work toward improving our services based on your valuable feedback.Thank you for choosing to stay with us and we hope that you will give us another chance during your next visit to Miami to provide an excellent service to you.

8/10 Good

Leyla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from kathy on 5 Apr 2024
Dear Guest, We are thrilled to hear that your stay with us has been pleasant and that you enjoyed your stay with usThank you for staying with us and we look forward to welcoming you again during your next visit to Miami.Sincerely,Penguin Hotel Miami Beach

6/10 Okay

Dolores

Travelled with group
Nice welcome cocktail. Hearty complimentary breakfast. Rooms need some repairs and water pressure could be stronger. Location is excellent. Across the street from the beach.
Stayed 1 night in Mar 2024
Response from Kathy on 9 Apr 2024
Dear Guest, Thank you so much for your kind review. We are delighted to hear that you enjoyed our prime location on Ocean Drive in Miami Beach, full buffet breakfast and complimentary welcome drink.Thank you for staying with us and we look forward to welcoming you again during your next visit to Miami.Sincerely,Penguin Hotel Miami Beach

10/10 Excellent

Andrea

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from kathy on 5 Apr 2024
Dear Guest, Thank you so much for your 5 star-review and we are thrilled that you enjoyed your stay with us. Thank you for staying with us and we look forward to welcoming you again during your next visit to Miami.Sincerely,Penguin Hotel Miami

10/10 Excellent

PAUL

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For being right in the middle of all the action at South Beach - this hotel for the price does the job well. The staff is very nice. The rooms are adequate. Access to the beach is great. Penguin provides beach towels. Chairs and umbrellas on beach can be rented for the day. Pool is small and across a back alley and shared with another hotel. Breakfast is provided across the same back alley at the President hotel (we dined elsewhere but other people seemed to enjoy it.) Starbucks is across the street. The Betsy hotel which is very very nice is a few doors down so we ate there as well. While the Penguin is “smoke free” be prepared that other guests will smoke anyway, and you really have no recourse. That was the worst part of our stay. Had other guests not been smoking inside of the hotel in their rooms and outside on the porch I would not have any complaints for the price we paid. Side note: the Miami police presence in South Beach made us feel much safer.
Stayed 2 nights in Mar 2024
Response from Kathy on 9 Apr 2024
Dear Guest, Thank you so much for your 5 star-review and we are thrilled that you enjoyed your stay with us. Thank you for staying with us and we look forward to welcoming you again during your next visit to Miami.Sincerely,Penguin Hotel Miami

10/10 Excellent

Beata

Liked: Cleanliness, staff & service, property conditions & facilities
Right on Ocean Dr. by the beach! Two blocks from the Versace Villa! Away from the loudest Ocean Dr. part. Walking distance to Lincoln Rd. shopping area. The hotel has a perfect location but NO PARKING though. Valet parking available (expensive) around the corner in front of another hotel. Suggestion: don’t rent a car- get Uber, if needed. Everything is walking distance and you DONT need a car. NO SWIMMING POOL here. A very small swimming pool is in another hotel’s rooftop, which you will be allowed to use. Overall a bit rundown but very clean.
Response from Kathy on 9 Apr 2024
Dear Guest, Thank you so much for your 5 star-review and we are thrilled that you enjoyed your stay with us. Thank you for staying with us and we look forward to welcoming you again during your next visit to Miami.Sincerely,Penguin Hotel Miami

10/10 Excellent

Sabrina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and approachable staff, we felt welcome, water in room and access to pool at neighbouring hotel. Free drink included however we don’t drink. Beaches are a very short walk away. Multiple food options, from casual to fancy, and take out options. Free breakfast. Overall great atmosphere. Will come again. :-)
Stayed 1 night in Mar 2024
Response from kathy on 5 Apr 2024
Dear Guest, Thank you so much for your 5 star-review and we are thrilled that you enjoyed your stay with us. Thank you for staying with us and we look forward to welcoming you again during your next visit to Miami.Sincerely,Penguin Hotel Miami

2/10 Terrible

Maria

Disliked: Cleanliness, staff & service, property conditions & facilities
no parking lot in the building. You have to walk two streets in order to park your car. Plus you have to carry all your luggage if you want to get it to the hotel.
Stayed 1 night in Mar 2024
Response from Kathy on 9 Apr 2024
Dear Guest, Thank you for your review. We are deeply sorry to hear about your experiences during you stay with us. As we always take our guests' feedback seriously, we will make sure to act upon your feedback to improve our services.Thank you for choosing to stay with us and we hope that you will give us another chance during your next visit to Miami to provide an excellent service to you.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from kathy on 5 Apr 2024
Dear Guest, Thank you so much for your 5 star-review and we are thrilled that you enjoyed your stay with us. Thank you for staying with us and we look forward to welcoming you again during your next visit to Miami.Sincerely,Penguin Hotel Miami

6/10 Okay

Hailey

Stayed 2 nights in Mar 2024
Response from kathy on 5 Apr 2024
Dear Guest, We are thrilled to hear that your stay with us has been pleasant and that you enjoyed your stay with usThank you for staying with us and we look forward to welcoming you again during your next visit to Miami.Sincerely,Penguin Hotel Miami Beach

10/10 Excellent

Carlos, Houston

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, excellent location and the staff was amazing. Definitely recommend.
Stayed 1 night in Mar 2024
Response from kathy on 5 Apr 2024
Dear Guest, We are thrilled to hear that your stay with us has been pleasant and that you enjoyed your stay with usThank you for staying with us and we look forward to welcoming you again during your next visit to Miami.Sincerely,Penguin Hotel Miami Beach

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from kathy on 5 Apr 2024
Dear Guest, We are thrilled to hear that your stay with us has been pleasant and that you enjoyed your stay with usThank you for staying with us and we look forward to welcoming you again during your next visit to Miami.Sincerely,Penguin Hotel Miami Beach

8/10 Good

Adam

Stayed 1 night in Feb 2024
Response from kathy on 5 Apr 2024
Dear Guest, We are thrilled to hear that your stay with us has been pleasant and that you enjoyed your stay with usThank you for staying with us and we look forward to welcoming you again during your next visit to Miami.Sincerely,Penguin Hotel Miami Beach

8/10 Good

David

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Great place. Had breakfast at other property too
Stayed 4 nights in Feb 2024
Response from kathy on 5 Apr 2024
Dear Guest, We are thrilled to hear that your stay with us has been pleasant and that you enjoyed your stay with usThank you for staying with us and we look forward to welcoming you again during your next visit to Miami.Sincerely,Penguin Hotel Miami Beach

10/10 Excellent

Gavin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous location, great staff. Best smelling lobby I’ve ever been in!
Stayed 2 nights in Feb 2024
Response from kathy on 5 Apr 2024
Dear Guest, Thank you so much for your 5 star-review and we are thrilled that you enjoyed your stay with us. Thank you for staying with us and we look forward to welcoming you again during your next visit to Miami.Sincerely,Penguin Hotel Miami

6/10 Okay

Anabel

Travelled with partner
Liked: Staff & service
Disliked: Amenities
The parking was horrendous!!!!!! They should have a valet that would take the car and park it. We could not find parking where we were told to go and ended spending $160 ……no joke. That was one night !!!! Thank goodness we booked one day at this hotel. Never doing that again.
Stayed 1 night in Feb 2024
Response from Kathy on 9 Apr 2024
Dear Guest, Thank you for your review. We are deeply sorry to hear about your experiences during you stay with us. As we always take our guests' feedback seriously, we will make sure to act upon your feedback to improve our services.Thank you for choosing to stay with us and we hope that you will give us another chance during your next visit to Miami to provide an excellent service to you.

10/10 Excellent

Jon

Great people, would totally recommend.
Stayed 3 nights in Feb 2024
Response from kathy on 5 Apr 2024
Dear Guest, Thank you so much for your 5 star-review and we are thrilled that you enjoyed your stay with us. Thank you for staying with us and we look forward to welcoming you again during your next visit to Miami.Sincerely,Penguin Hotel Miami

8/10 Good

Octavio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Parking is terrible but area is nice close to beach friendly staff let us check in early and held our Languages mean while.
Stayed 1 night in Feb 2024
Response from Kathy on 9 Apr 2024
Dear Guest, We are thrilled to hear that your stay with us has been pleasant and that you enjoyed your stay with usThank you for staying with us and we look forward to welcoming you again during your next visit to Miami.Sincerely,Penguin Hotel Miami Beach

6/10 Okay

Dana, Marion

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from kathy on 5 Apr 2024
Dear Guest, We are thrilled to hear that your stay with us has been pleasant and that you enjoyed your stay with usThank you for staying with us and we look forward to welcoming you again during your next visit to Miami.Sincerely,Penguin Hotel Miami Beach

10/10 Excellent

Rose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved how kind all of the staff was! It's a quaint little hotel on the main stripe, across from the beach and close to all of the action in town...we didn't have to walk far to get to all of the site and restaurants.
Stayed 1 night in Jan 2024
Response from kathy on 5 Apr 2024
Dear Guest, Thank you so much for your 5 star-review and we are thrilled that you enjoyed your stay with us. Thank you for staying with us and we look forward to welcoming you again during your next visit to Miami.Sincerely,Penguin Hotel Miami

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from kathy on 5 Apr 2024
Dear Guest, We are thrilled to hear that your stay with us has been pleasant and that you enjoyed your stay with usThank you for staying with us and we look forward to welcoming you again during your next visit to Miami.Sincerely,Penguin Hotel Miami Beach

8/10 Good

Charlotte

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I loved the decor and attention to details. Staff was excellent. The elevator was broken twice so that we had to carry our bags down from the 3rd floor. I chose your facility because you had an in house bar and breakfast. You really need to let bookings know that neither of those are at your facility. Seems misleading. Your staff saved the rating with cleanliness and trying to be helpful.
Stayed 2 nights in Jan 2024

4/10 Poor

Darryl

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2024

6/10 Okay

william, sioux city

Travelled with partner
Disliked: Property conditions & facilities
Had the terrace suite lots of clanking hear. The bathtub/shower has a crack in the bottom. Construction going on around property but that wasnt bad.
Stayed 1 night in Jan 2024

10/10 Excellent

Domingo

Stayed 2 nights in Jan 2024
Response from kathy on 5 Apr 2024
Dear Guest, Thank you so much for your 5 star-review and we are thrilled that you enjoyed your stay with us. Thank you for staying with us and we look forward to welcoming you again during your next visit to Miami.Sincerely,Penguin Hotel Miami

10/10 Excellent

Nathan, Fraser

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionist is so helpful. The breakfast is wonderful. The location is perfect.
Stayed 1 night in Jan 2024

10/10 Excellent

SANDIP, Aurora

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is located in a very convenient location close to the beach, dining places, shops, etc. Rooms are little small and don't expect a luxury experience in this hotel. It's good for stopover stay for few nights. Overall I would recommend this hotel to stay on Ocean Drive in a budget.
Stayed 1 night in Jan 2024

10/10 Excellent

Lourdes

Liked: Property conditions & facilities
Excelente la atención de la recepción de cheques in solo problema con el parqueo
Stayed 2 nights in Jan 2024

6/10 Okay

Patricia

Not so great. The hotel is old and was renovated badly. Furniture was cheap and damaged. It was inconvenient to have to go to another hotel to get breakfast/drinks. The street in front of the hotel has been closed for some time but that is not mentioned in the description Location was great. Beach was just across the street
Stayed 3 nights in Jan 2024

10/10 Excellent

Lynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Lenny Branko

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second time staying at The Penguin Hotel! It’s clean and convenient and located around everything you would need. The beach is right across the street. Your booking comes with free drinks, beach towels, breakfast, pool, and luggage storage. What more would we need? 😊
Stayed 1 night in Jan 2024

10/10 Excellent

Francine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024