Exterior

Reviews of Clarion Inn & Suites Miami International Airport

2.5 out of 5
Clarion Inn & Suites Miami International Airport
5301 Nw 36th St, Miami Springs, FL

Reviews

6.8
Rating 10 - Excellent. 456 out of 1632 reviews" "
Rating 8 - Good. 374 out of 1632 reviews" "
Rating 6 - Okay. 320 out of 1632 reviews" "
Rating 4 - Poor. 197 out of 1632 reviews" "
Rating 2 - Terrible. 285 out of 1632 reviews" "

6.6/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

6.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

6/10 Okay

Shari

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Outdated. Pics are exaggerated.
Stayed 1 night in Mar 2024
Response from Manager on 25 Apr 2024
Hello Shari,We appreciate your feedback and are sorry to hear you found the hotel's appearance outdated. Our team continually strives to improve our guests' experiences. We suggest contacting our management to discuss your concerns further.

6/10 Okay

SANDRA

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
The rooms are inexpensive and clean, but have virtually no sound proofing and are rather old looking.
Stayed 1 night in Apr 2024
Response from Manager on 25 Apr 2024
Hello SANDRA,We appreciate your feedback on our affordable, clean rooms. We regret any noise disturbances you encountered and will take your comments into consideration for future improvements to enhance our guests' experience. Thank you for sharing your thoughts with us.

6/10 Okay

alainni

I like that it was easy to check in but transportation was a bit scary cuz the bus was very old and room wasn’t that clean but I only needed it for one night and for the price I guess it was ok
Stayed 1 night in Apr 2024
Response from Manager on 24 Apr 2024
Hello alainni,We appreciate your feedback on your recent stay with us. We're glad to hear you found our check-in process smooth. Your comments regarding transportation and room cleanliness have been noted for future improvements. Thank you for choosing to stay with us, and we hope to welcome you back again soon.

6/10 Okay

Lesly, Monroe

Travelled with group
Roaches in room
Stayed 1 night in Apr 2024
Response from Manager on 20 Apr 2024
Hello Lesly,We take all feedback seriously and assure you that necessary steps have been taken to address your concerns. Please feel free to reach out to our management for further assistance.

6/10 Okay

Brian

Stayed here after missing flight. Reminded us of a motel 8. Bed was comfortable though.
Stayed 1 night in Apr 2024
Response from Manager on 20 Apr 2024
Hello Brian,We appreciate your feedback on your recent stay. We're glad to hear you found the bed comfortable during your unexpected visit. Our unique charm sets us apart, and we aim to provide a comfortable experience for all our guests.

10/10 Excellent

Henry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast check in and friendly staff
Stayed 1 night in Apr 2024
Response from Manager on 19 Apr 2024
Hello Henry,We are delighted to hear that you had a positive experience with our check-in process and staff. Your feedback is greatly appreciated, and we hope to welcome you back in the near future.

8/10 Good

Monalisa

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Manager on 19 Apr 2024
Hello Monalisa, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 Excellent

Ramesh, Tarrytown

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were comfortable had a relaxing overnight layover
Stayed 1 night in Apr 2024
Response from Manager on 17 Apr 2024
Hello Ramesh,We're delighted to hear you found our beds comfortable and had a relaxing stay during your overnight layover. Your comfort and relaxation are our top priorities, and we appreciate you taking the time to share your experience with us. If you have any further feedback or suggestions, please don't hesitate to reach out to us directly.

10/10 Excellent

Shalynn

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice! Would definitely stay again
Stayed 1 night in Apr 2024
Response from Manager on 17 Apr 2024
Hello Shalynn,We are thrilled to hear that you had a positive experience during your stay with us. Our team looks forward to welcoming you back in the future for another enjoyable visit. If you have any further feedback or need assistance, please don't hesitate to reach out to our management team directly.

8/10 Good

Jan, Los Angeles

Stayed 1 night in Apr 2024
Response from Manager on 20 Apr 2024
Hello Jan,We are delighted to hear that you had a pleasant stay with us. If you have any further comments or suggestions, please do not hesitate to contact us. We hope to welcome you back soon!

6/10 Okay

Claudette

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Apr 2024
Response from Manager on 17 Apr 2024
Hello Claudette, We appreciate you choosing to stay with us! If you have any concerns or feedback from your recent visit, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future for an even better experience.

2/10 Terrible

Marchela

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 15 Apr 2024
Hello Marchela, We're sorry to hear that your experience was not satisfactory. Please feel free to reach out to us directly so we can address any issues you encountered during your stay. We value your input and would like the opportunity to make it right.

10/10 Excellent

Michael

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Manager on 15 Apr 2024
Hello Michael,We're glad you had a fantastic experience with us! Your satisfaction is our top priority, and we can't wait to welcome you back in the future.

10/10 Excellent

zuleha

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Manager on 15 Apr 2024
Hello zuleha,We are delighted to hear that you had a wonderful experience at our hotel! We strive to provide excellent service to all our guests. If you have any suggestions or further feedback, please do not hesitate to reach out to us. We look forward to welcoming you back soon!

10/10 Excellent

itzel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 15 Apr 2024
Hello itzel,We are happy to hear that you had a wonderful experience with us! If there is anything else we can do to make your next stay even better, please don't hesitate to contact us.

2/10 Terrible

Heather

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Shuttle very run down, smelled, hair on sheets, ceiling in room coming apart, saw a cat in the hall. My family was there for less than 12 hours so we made the best of it.
Stayed 1 night in Apr 2024
Response from Manager on 13 Apr 2024
Hello Heather,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. We will address these concerns immediately to ensure a more pleasant stay for future guests. Thank you for bringing this to our attention.

10/10 Excellent

David, Los Angeles

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 1 night in Apr 2024
Response from Manager on 13 Apr 2024
Hello David,We are delighted to hear that you had a positive experience during your stay with us. Our team strives to provide excellent service to all our guests. If there is anything we can improve upon, please feel free to reach out to our management team directly. Your feedback is valuable to us.

8/10 Good

Briana

Stayed 1 night in Apr 2024
Response from Manager on 13 Apr 2024
Hello Briana,We're thrilled to hear you had a pleasant stay with us! If there's anything more we can do to enhance your experience next time, please don't hesitate to let us know. We look forward to welcoming you back soon.

10/10 Excellent

Delia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 13 Apr 2024
Hello Delia,We are thrilled to hear that you had a wonderful stay with us! Your satisfaction is our top priority, and we hope to welcome you back soon for another exceptional experience.

10/10 Excellent

Ivan, paradera

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It's very clean and close to where i needed to be, not expensive
Stayed 4 nights in Apr 2024
Response from Manager on 12 Apr 2024
Hello Ivan,We're glad to hear you found our hotel clean and conveniently located. We strive to offer a comfortable stay at competitive rates. Should you have any future inquiries or require assistance, please don't hesitate to contact our management team directly.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Love everything
Stayed 1 night in Apr 2024
Response from Manager on 12 Apr 2024
Hello Jennifer,We're delighted to hear that you enjoyed your stay with us. Your positive comments is truly appreciated and we hope to welcome you back soon!

10/10 Excellent

Michaelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 12 Apr 2024
Hello Michaelle,We are happy to hear you had an excellent experience at our hotel! We look forward to welcoming you back soon for another fantastic stay!

8/10 Good

Cecile

Travelled with group
Liked: Staff & service
It was good for a one night stay after a long day of flights- I.e., it did the job and was clean and quiet. They also had shuttle transportation to the cruise port and were nice and helpful in helping us with that.
Stayed 1 night in Mar 2024
Response from Manager on 10 Apr 2024
Hello Cecile,We're pleased to hear that you had a restful stay and found our shuttle service convenient. Our team values your feedback and hopes to welcome you back in the future for another comfortable stay.

10/10 Excellent

Ragunathan

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Awesome, very nice and neat , receptionist very respectfully and responsible persons. Thank you
Stayed 1 night in Apr 2024
Response from Manager on 11 Apr 2024
Hello Ragunathan,We appreciate your kind words about our neat property and respectful staff. Our team always strives to provide exceptional service to our guests. If you have any more feedback or inquiries, please feel free to reach out to our management team for further assistance.

10/10 Excellent

Adrian, San Juan

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Manager on 10 Apr 2024
Hello Adrian,We're delighted to hear you had a wonderful stay with us! Please feel free to reach out if you have any further comments or if there is anything we can assist you with.

2/10 Terrible

Lakera

Travelled with family, Travelled with family and small children
Disliked: Staff & service
Food undercooked from kitchen Staff wasn’t the friendliest Shuttle takes forever
Stayed 1 night in Apr 2024
Response from Manager on 10 Apr 2024
Hello Lakera, We're sorry to hear about your disappointing experience. We encourage guests to contact management directly with any concerns for further assistance and improvement of our services. Thank you for your feedback, and we hope to welcome you back for a better stay in the future.

10/10 Excellent

Susan

Travelled with group
Parking closer and more security would be nice!
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Hello Susan,We appreciate your feedback on parking and security measures and will share it with our team for future improvements. Your suggestions help us enhance our guests' experience to ensure everyone feels safe and comfortable during their stay.

4/10 Poor

Dmitriy, Walnut Creek

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
The staff in the lobby did not know any answer of my questions. I never met hotel staff that could not give any recommendations on tourist attractions. The shuttle to the port experience could have been better too. We were told that only one shuttle per day goes to port. But it turned out it was 3! The cafeteria was great! We loved it so much.
Stayed 3 nights in Mar 2024
Response from Manager on 9 Apr 2024
Hello Dmitriy, We appreciate your feedback and regret the inconvenience you encountered. Please know that we strive to continuously improve our services. We will address the communication with our staff to provide accurate information in the future. It's wonderful to hear that you enjoyed our cafeteria during your stay.

2/10 Terrible

Atrid

Disliked: Cleanliness, property conditions & facilities
The smell in the room was horrible. The property is outdated. I’m estimating this property must have not never been updated since it opened. Very disappointed. My bad though, the reviews were 6.6 out of 10. I just didn’t think it was goin to be this bad.
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Hello Atrid, We appreciate your feedback and regret to hear about your experience. Guest feedback is valuable to us as we strive to make improvements. Our team is always working to enhance our guests' stay. Thank you for sharing your thoughts with us.

2/10 Terrible

Ikea

Disliked: Cleanliness, staff & service, property conditions & facilities
I didn't like the smell, stains in bedding and bathroom tub
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Hello Ikea, We appreciate your feedback and regret to hear about your experience. We strive to maintain high cleanliness standards and will address your concerns with the team. Your comments are important for our continuous improvement.

10/10 Excellent

KELLY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Manager on 9 Apr 2024
Hello KELLY,We are delighted to hear you had a wonderful stay at our hotel! We look forward to welcoming you back again soon for another fantastic experience.

6/10 Okay

Diego, Miami

The food in the hotel restaurant was pretty good and they seem to be very helpful. There is an Ihop, a few latina restaurants up the street, pollo tropical, burger king and mcdonalds, miami grill all within walking distance for most part. The drawers in the room would not close and the phone did not work. Front desk stated they would send someone to room to fix, but nobody showed up all week. Front Desk okay, but they do not seem to be sociable and outgoing enough. I think I saw some bugs in yhe room as well crawling on table and dresser. Cleaners look like they clean your room every other day, but if you ask thrm whild on the floor they looked very helpful.
Stayed 5 nights in Mar 2024
Response from Manager on 7 Apr 2024
Hello Diego,Thank you for sharing your dining experience and noting nearby restaurant options. We regret to hear about the maintenance issues and apologize for any inconvenience caused by the phone not working. It's important to us that our staff is attentive and sociable, so we appreciate your feedback. Rest assured that your observations will be shared with the relevant teams for improvement.

8/10 Good

abhinay

Liked: Property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Manager on 7 Apr 2024
Hello abhinay,We appreciate your feedback and apologize for any inconveniences experienced during your stay. Your comments will be shared with our team for their review and improvement. We hope to have the opportunity to welcome you back in the future for a better experience.

8/10 Good

Carlyle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was good value for the price, and the staff were very helpful.
Stayed 1 night in Apr 2024
Response from Manager on 7 Apr 2024
Hello Carlyle,We are pleased to hear that you found our property to be of good value and our staff helpful during your stay. Your feedback is greatly appreciated, and we hope to welcome you back in the future.

2/10 Terrible

Shiva

Travelled with family
Disliked: Cleanliness, staff & service, amenities
The location is great. But the property needs major renovation to meet a 2 star hotel. We saw bugs in our room. People needs to become more friendly. The shuttle bus seats need to be replaced. Sorry to give so lower rating. Very nice spot but needs lot of work, At least no bugs will be good. At the counter they said they were serving breakfast but when we went there they wated $18 per person. We would have paid if they offered good breakfast.
Stayed 2 nights in Mar 2024
Response from Manager on 4 Apr 2024
Hello Shiva, Thank you for sharing your feedback with us. We appreciate your comments and will address them with the relevant departments for improvement. We regret any inconveniences you experienced and hope you were able to enjoy the great location of our hotel despite these issues. Your input helps us to better serve our guests in the future.

8/10 Good

Hector

Travelled with family
Disliked: Amenities
ok
Stayed 1 night in Apr 2024
Response from Manager on 4 Apr 2024
Hello Hector, We appreciate your feedback and regret to hear about your experience during your stay. Your comments will be shared with the team for their review. We encourage you to contact our management directly to further discuss your concerns. We hope to welcome you again in the future.

8/10 Good

Maniera

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Not enough parking space
Stayed 1 night in Apr 2024
Response from Manager on 4 Apr 2024
Hello Maniera, We regret to hear about the parking space issue you encountered during your stay. We value your feedback and will share it with our team for future improvements. Thank you for bringing this to our attention.

8/10 Good

Vignesh

Stayed 1 night in Apr 2024
Response from Manager on 24 Apr 2024
Hello Vignesh,We appreciate you choosing to stay with us! If you have any further comments or suggestions to share, please don't hesitate to reach out to us directly. We value your feedback and hope to welcome you back soon for an even better experience.

8/10 Good

Adrian

Stayed 3 nights in Mar 2024
Response from Manager on 24 Apr 2024
Hello Adrian,We are thrilled to hear that you had a pleasant stay with us. We hope to welcome you back soon for another enjoyable experience!

6/10 Okay

jaikumar

Travelled with partner
It’s ok lot of things have changed no breakfast included extra charges for staying per person per day don’t feel same like before when use to stay .
Stayed 3 nights in Mar 2024
Response from Manager on 9 Apr 2024
Hello jaikumar, We appreciate your feedback on the changes to our services. Should you have any concerns in the future, please don't hesitate to reach out to our management team directly.

6/10 Okay

Ian

Disliked: Property conditions & facilities
Aging property conveniently located close to the airport. The room was clean and the staff was friendly enough.
Stayed 1 night in Mar 2024
Response from Manager on 31 Mar 2024
Hello Ian,We appreciate your feedback on the cleanliness of the room and the friendliness of our staff. It's great to hear that you found our location convenient. Your insights are valuable as we continue to improve our services for all guests.

2/10 Terrible

ciara

Travelled with family and small children
Disliked: Cleanliness, amenities
Horrible
Response from Manager on 29 Mar 2024
Hello ciara,We're sorry to hear that your experience didn't meet your expectations. Your feedback is valuable to us as we strive to improve our guest experience. Feel free to reach out to our management team to discuss your concerns further. Thank you for sharing your thoughts with us.

10/10 Excellent

Tonyae

Stayed 1 night in Mar 2024
Response from Manager on 20 Apr 2024
Hello Tonyae,We're thrilled to hear you had a wonderful stay with us! Please do not hesitate to reach out if there's anything else we can assist you with.

6/10 Okay

Colleen

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property is very old and in need of some significant upgrades and TLC. The carpet in our room was tattered and had holes; the faucet on the bathroom sink and the shower were both not connected to the vanity/wall. The ceiling was chipping and a part of the ceiling fell into our bathtub during our stay. Maintenance was quick to clean it up. The staff was very pleasant, helpful and do project the image that they truly care about their guests. It would be nice if Choice Hotels gave these really great employees some better conditions to work in.
Stayed 2 nights in Mar 2024
Response from Manager on 29 Mar 2024
Hello Colleen,We value your feedback and regret to hear about the maintenance issues you experienced. We appreciate your kind words about our staff, who strive to provide exceptional service. Your concerns will be shared with the management team for their review. Thank you for bringing these to our attention.

10/10 Excellent

Danar

Goo
Stayed 2 nights in Mar 2024
Response from Manager on 29 Mar 2024
Hello Danar,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

2/10 Terrible

Gretchen

Disliked: Cleanliness, staff & service, property conditions & facilities
Waited for our room key for over an hour
Stayed 1 night in Mar 2024
Response from Manager on 29 Mar 2024
Hello Gretchen,We apologize for any inconvenience you experienced and appreciate your feedback. Your patience is valued as we work to improve our check-in process and ensure a smoother experience for our guests in the future. Please feel free to reach out to our management team with any further concerns or suggestions.

6/10 Okay

lisa, denham springs

Stayed 1 night in Jan 2024
Response from Manager on 29 Mar 2024
Hello lisa,We appreciate you choosing to stay with us and hope you had a pleasant experience overall. Should you have any feedback to share, please feel free to reach out to us so we can address any concerns. We look forward to welcoming you back in the future.

6/10 Okay

Dallan

Travelled with family
Liked: Cleanliness, staff & service
Conveniently located by the airport and they had baggage check in and an airport shuttle. The hotel itself was a bit run down. Check in was slow but the staff was helpful.
Stayed 1 night in Mar 2024
Response from Manager on 29 Mar 2024
Hello Dallan, We appreciate your feedback on our convenient location and helpful staff. We take all comments seriously to enhance our services. Feel free to reach out to our management team to further discuss your experience with us.

6/10 Okay

Emmie

Stayed 1 night in Mar 2024
Response from Manager on 29 Mar 2024
Hello Emmie, We appreciate you choosing to stay with us. Should you wish to share more about your experience, we kindly encourage you to contact us directly, so we can ensure your future stays are even more enjoyable.

2/10 Terrible

Joan

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They had bed bugs
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Joan, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.