Lobby lounge

Reviews of Best Western Airport Motel and Convention Centre

4 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 571 out of 1000 reviews" "
Rating 8 - Good. 350 out of 1000 reviews" "
Rating 6 - Okay. 46 out of 1000 reviews" "
Rating 4 - Poor. 23 out of 1000 reviews" "
Rating 2 - Terrible. 10 out of 1000 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good: close to the airport, good meals and staff were friendly and helpful
Stayed 1 night in Apr 2024

10/10 Excellent

Durga

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service
The staff were excellent and nothing was a bother. It was a shame the restaurant was open every night as the food we had from there on the first night was lovely.
Stayed 4 nights in Mar 2024

8/10 Good

Glen Daniel, South Ripley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I only stayed for the night after a late flight arrival before moving into the CBD the following day, but everything was fine.
Stayed 1 night in Mar 2024

10/10 Excellent

Donald, Peterborough

Liked: Staff & service, property conditions & facilities
Convenient, nice people, great restaurant and hotel shuttle
Stayed 2 nights in Mar 2024

10/10 Excellent

Ed, St Louis

Stayed 1 night in Mar 2024

8/10 Good

Ed, St Louis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outdoor pool was refreshing. Basic motel layout, in-house dining was above average.
Stayed 4 nights in Mar 2024

4/10 Poor

Debra

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
We chose the property expecting breakfast. It was not included. We chose not to pay $44 and instead grabbed a bite at the airport before our flight. The shuttle service to the airport was good. The room was minimal but served our 12 hour stay.
Stayed 1 night in Feb 2024

8/10 Good

Wayne

Travelled with partner
Liked: Staff & service
Stayed one night because it was near the airport. It is a basic hotel, clean and with shuttle service.
Stayed 1 night in Mar 2024

10/10 Excellent

Donald, Peterborough

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, good food, airport transport, hiking trails nearby
Stayed 1 night in Mar 2024

8/10 Good

Pauline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable accommodation near airport with a free shuttle bus service
Stayed 1 night in Feb 2024

10/10 Excellent

Donald Gordon, Peterborough

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great staff, great food, airport shuttle 24/7
Stayed 3 nights in Feb 2024

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the airport and a good shuttle service to and from the hotel. Staff where helpful and it had a gym that I used. Would stay again
Stayed 2 nights in Feb 2024

10/10 Excellent

Donald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, helpful staff, great breakfast, great restaurant, airport shuttle, 24/7

8/10 Good

clifton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately far away from mid city areas. The location perfect close to airport, however, with shuttle service available. We loved the Happy hour and dining options. We also appreciated that desk service permitted cancelation without penalty.
Stayed 3 nights in Feb 2024

10/10 Excellent

Colin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just what we needed after a long flight
Stayed 1 night in Feb 2024

6/10 Okay

Lorraine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the airport and a wonderful driver for the shuttle bus.
Stayed 1 night in Feb 2024

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place I really appreciated they have laundry machines
Stayed 1 night in Feb 2024

6/10 Okay

Theresa

Liked: Staff & service
Needs tlc in the rooms, more maintenance painting, pool chairs pool cleaning
Stayed 2 nights in Feb 2024

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Feb 2024

10/10 Excellent

Diana Anderson and Ray

Travelled with family and small children
We were very pleasantly surprised about the pool grounds and playground
Stayed 1 night in Feb 2024

8/10 Good

Fran

Liked: Cleanliness, staff & service, property conditions & facilities
Great 1 night stop over before heading into downtown Melbourne. Excellent food at the restaurant.
Stayed 1 night in Jan 2024

8/10 Good

Helen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stay here often before we fly out on a holiday. Airport transport and being able to leave your car at the motel is very convenient. Rooms are basic for the price; they used to be reasonably priced due to the age of the rooms. Good for one night. Beds are comfy and rooms are clean.
Stayed 1 night in Feb 2024

10/10 Excellent

Donald, Peterborough

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport, great staff excellent restaurant
Stayed 1 night in Feb 2024

2/10 Terrible

John

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room was clean and had everything you needed; staff were helpful and friendly. However, the bed was terrible, the provided alarm clock and tv did not work. Place was really noisy, paperthin walls.
Stayed 1 night in Feb 2024

10/10 Excellent

Nelson, West Covina

Liked: Cleanliness, staff & service, property conditions & facilities
I just had an overnight stay but everyone from the shuttle drivers, to the desk clerk to the cleanliness and convenience of the facility to the airport made it a 5 star hotel for me. The facility itself is nothing fancy, but it is very well maintained and had a surprising nice onsite restaurant that served a good variety of entrees. The pasta dish i had was actually quite good.
Stayed 1 night in Feb 2024

8/10 Good

shaun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Basic room but clean and quiet. Fridge was off at the mains and didnt notice at first so milk was luke warm as it took forever to maintain a cool temperature . Breakfast was excellent . Staff friendly and helpful . Good airport transfer.would use again
Stayed 1 night in Dec 2023

8/10 Good

Stephen, Annandale

Travelled with group
What a surprise to find such an excellent restaurant in a Best Western! I had a superb rack of lamb, not expensive. Otherwise, this BW lived up to the usual good standards in terms of rooms etc. Staff were very helpful.
Stayed 1 night in Jan 2024

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

JOHN

Liked: Amenities
Stayed 1 night in Jan 2024

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

georgia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Val

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed a few times now and would stay again
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great airport stay
Most comfortable Best Western we’ve been to. The room was lovely, the bed was super comfortable, the staff were lovely and shuttle to and from the airport was easy and on time.
Stayed 1 night in Jan 2024

8/10 Good

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Amit

Not a great location
Stayed 1 night in Jan 2024

10/10 Excellent

Simona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jan 2024

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As good as ever.
Always reliable, clean, friendly staff and excellent service. Nothing is too much trouble. Will definitely use this place again!
Stayed 1 night in Jan 2024

10/10 Excellent

Matt

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always clean, neat and convenient.
Stayed 1 night in Jan 2024

10/10 Excellent

LUKE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient airport hotel
We stayed at this property at the end of a three week trip. It was conveniently located with regards to the airport. The room was spacious and clean. The facilities were excellent with ample parking. Would definitely use this BW again when flying via Melbourne.
Stayed 2 nights in Dec 2023

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Karen

Stayed 1 night in Dec 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay near the airport
Room was very clean, check in and check out were easy, a pleasant experience.
Stayed 2 nights in Dec 2023

10/10 Excellent

Jing

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for one night after landing in Melbourne. We were traveling with young kids. The three-bed setting is perfect for a family like ours. There are a nice swimming pool, laundry room, and a restaurant on site. The receptionists are friendly.
Stayed 1 night in Dec 2023

8/10 Good

Alan

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

8/10 Good

Vicky

Stayed 1 night in Dec 2023

8/10 Good

Tony

Liked: Cleanliness, property conditions & facilities
Nice, quiet, close to the airport and convenient.
Stayed 1 night in Dec 2023

8/10 Good

Robynne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not really a suite, too small, and only 1 lounge chair.
Stayed 1 night in Dec 2023

10/10 Excellent

Fred

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the airport clean and free shuttle what more do you need for a quick overnighter
Stayed 1 night in Dec 2023