Dear Lorena,Thank you for your feedback,We are glad to hear that you appreciated our convenient location near Gran Via and found our staff to be friendly, especially during breakfast service. We strive to provide excellent service to all our guests.We apologize for any inconvenience you experienced with the air conditioning and room size. Our hotel offers a variety of room sizes to accommodate different needs, and we would be happy to help you find a more spacious option for your next stay. Regarding the safe, it is designed to work with a credit card for added security. Rest assured, our team is always available to assist with any concerns you may have during your stay. We appreciate your feedback and will use it to make improvements for future guests.We look forward to welcoming you back. Best wishes,General ManagerHotel Vincci Centrum 4*

Dear Max,Thank you for leaving us this review of your recent stay.We are glad to hear that you appreciated our convenient location in the heart of Madrid. However, we are sorry to learn that your stay did not meet your expectations in terms of room size and noise. We offer a variety of room types and sizes to cater to different preferences, and our interior rooms are usually quieter. We apologize for any inconvenience you experienced during your stay.Regarding the check-in process, we strive to provide efficient and friendly service, and we apologize if it did not meet your expectations. We also take note of your comment about the front hall and will look into it to ensure a pleasant atmosphere for our guests. Our hotel underwent renovations in 2017, and we continuously work to maintain and improve our facilities.We hope to be able to welcome you back on a return visit for an improved experience.Best regards,