Minibar, in-room safe, free WiFi, bed sheets

Reviews of Espahotel Plaza de España

Espahotel Plaza de España
Plaza de España, 7, Madrid, Madrid

Reviews

8.2

Very good

Rating 10 - Excellent. 254 out of 737 reviews" "
Rating 8 - Good. 335 out of 737 reviews" "
Rating 6 - Okay. 116 out of 737 reviews" "
Rating 4 - Poor. 19 out of 737 reviews" "
Rating 2 - Terrible. 13 out of 737 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Loretta

Travelled with family
Liked: Amenities
The location of the property was close to hop on hop off buses as well as local transit (metro and bus). Easy to get anywhere in the city without any trouble. There was a festival going on in the park across the road giving lots of entertainment for our stay.
Stayed 3 nights in Sep 2023

4/10 Poor

vanessa

Disliked: Cleanliness, room comfort
Not like advertised
First problem was checkin was absolutely terrible , they tried to tell me that I had to pay again for the room even though I had a receipt showing them I paid . After a half hour they finally found my reservation . I have to say there was a bad smell in the hotel and when I got to the room it looked absolutely nothing like the photos . Very old and out of date . I was very disappointed especially with this being a fairly expensive 4 star hotel . I would not stay here again
Stayed 1 night in Aug 2023

8/10 Good

Julio, Miami

Stayed 4 nights in Jul 2023

10/10 Excellent

Luisa

Stayed 2 nights in Jun 2023

4/10 Poor

TOM

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
can't use their wi-fi at all, no way to get hooked up. when we checked in the front desk clerks were not friendly
Stayed 2 nights in May 2023

10/10 Excellent

Sunmin

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Apr 2023

8/10 Good

loydian

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Me encanto super cerca de todo caminando, el staff excepcional, buen costo, definitivamente volveria, me toco una habitacion con vista a plaza españa, lo unico es que las alfombras azules las deben de eliminar y si el aire no se puede prender por las temperaturas dar la opcion de un abanico portatil no decirme abrir una ventana . De todo lo demás lo recomiendo
Stayed 2 nights in Apr 2023

10/10 Excellent

Veronica

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
El lugar está excelente. Los cuartos muy limpios y el presionan amable.
Stayed 1 night in Mar 2023

10/10 Excellent

Teresa

Travelled with group
Liked: Cleanliness, room comfort
Good location
Location was good, close to the Palace, many dining options, shopping and Metro stations. The shower was wonderful with great pressure, really hot water and a rain shower head. Also, had a magnifying mirror in the bathroom. Our room faced a busy street, but we could not hear any traffic.
Stayed 5 nights in Jan 2023

10/10 Excellent

Octavio

Stayed 2 nights in Nov 2022

10/10 Excellent

german

Travelled with family
Liked: Cleanliness, property conditions & facilities
Very good

6/10 Okay

Debra

Travelled with family
Disliked: Amenities, property conditions & facilities
This picture represents a premium room not the regular old and musty room I had. This hotel needs serious renovations. The breakfast is underwhelming and boring. The staff is so helpful and pleasant. I was very unhappy with the disabled room they gave me and they did move me to a larger but same worn out room.
Stayed 5 nights in Nov 2022

10/10 Excellent

Dana

Travelled with group
Liked: Cleanliness, room comfort
Great stay!
Great hotel! Good room space and nice view. Reception was very friendly. Location was very good. Property looks as it is pictured. Stayed for 2 nights and had no issues. Photos are of the outside of the hotel and the view from our room.
Hotel
View
Stayed 2 nights in Nov 2022

10/10 Excellent

Robert

Liked: Cleanliness, amenities, property conditions & facilities
Simple but adequate in central location.
Stayed 2 nights in Sep 2022

10/10 Excellent

Jaime

Travelled with family
Liked: Cleanliness, property conditions & facilities
Excelente ubicación y más que suficiente para pasar una temporada en una fantástica zona de Madrid
Stayed 3 nights in Sep 2022

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel very comfortable. Staff very pleasant. We were able to walk everywhere we wanted to go while in Madrid. Easy access to metro for coming from and to airport.
Stayed 4 nights in Jul 2022

10/10 Excellent

Katherine M

Travelled with group
Liked: Cleanliness, room comfort
Perfect location
Clean hotel in a great location. Front desk staff friendly and happy to assist. Great views of the city only downside are the small elevators, but not a big deal. Would recommend.
Stayed 3 nights in Jul 2022

10/10 Excellent

Elmer

Liked: Cleanliness, room comfort
Good Madrid Stay
This was a good stay in Madrid. We arrived a little early and lucky for us the room was ready so we were able to check in. That was wonderful. The staff are very kind and attentive. The room was comfortable enough despite it being a little older. The bathroom had a toilet, a bidet, and a bathtub and the water pressure was excellent. Definitely felt good to relax after the hot summer days in Madrid. The bed was comfortable and pillows were alright. The AC in the room is really loud but I didn't mind so long as it would work. The room also had a small kitchen area, a microwave, and a fridge which was great. Location-wise, this hotel was ideal. It was just a few meters from the Plaza de España which was convenient for us. Plenty of places for food options as well. We tried the breakfast and it was okay. Nothing too special but very convenient on the days where we needed to go see places early in the morning. Overall, this was a good stay in Madrid, great staff, convenient location.
Stayed 4 nights in Jul 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness
Great location and close to Metro and attractions
The hotel is in a brilliant location very close to the Metro and buses and walking distance to the Royal Palace and other attractions. The staff are also lovely and very helpful and the room was clean and serviced daily. We were originally given a poor room with no air con and with leaky fridge and bathroom issues in very hot weather. They did offer to repair the issues, but we asked if we could change room instead, and were then offered a lovely refurbished room on one of the upper floors, which although smaller for the 3 of us, was far superior to the lower floor room. Once this hotel refurbishes the other floors and improves the quality, service and range of breakfast items offered at the cafe next door, it will have even better reviews than it has now. Thanks for a lovely stay in beautiful Madrid!
Stayed 4 nights in Jun 2022

10/10 Excellent

Miguel Angel

Travelled with family
Liked: Cleanliness, room comfort
Good
Todo muy bien y de acuerdo a lo esperado, recomendado para futuras estancias
Stayed 1 night in May 2022

8/10 Good

James

Travelled with group
Liked: Cleanliness, room comfort
Very good great location staff were friendly and helpful good value for money would stay again in future
Stayed 1 night in May 2022

8/10 Good

Luis

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 3 nights in May 2022

10/10 Excellent

Zhan

Liked: Room comfort
Bright, comfortable, excellent
Having read some negative comments, I didn't reserve this hotel when arriving in Madrid. However, to have convenient transportation, I chose this hotel for the location. What a nice surprise! It had to be the best at the price of all hotels! Magnificent view of the Spanish square, right in the center of shopping, touring.... The photos are not as nice as the hotel you will see. All equipments, the bathroom, the kitchen are new. I didn't find dish and kitchen cleaning kit, but it was trivial. The hotel provided a huge plus to my Madrid trip. I truly, truly appreciate it. Early morning view from the window attached.
Stayed 2 nights in Apr 2022

10/10 Excellent

Hanh

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location near theater district, fashion district and subway
Stayed 7 nights in Mar 2022

10/10 Excellent

Dustin

Liked: Cleanliness, room comfort
Great little room in a great location
Great location near the Royal Palace, right on the Plaza España and just of the Gran Via, so great overall location. Beds were comfortable, room was clean, kitchenette was very useful, just didn't have a coffee maker was the only thing missing. But overall we were very pleased with our stay.
Stayed 3 nights in Dec 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
On site garage was too small and very obscure, hard to find. Had to go multiple rounds and due to construction and traffic, we wasted a lot of time finding parking. Manager said the garage was too small and we had to go to the public carpark just opposite. Otherwise, the place was nice and spacious.
Stayed 1 night in Nov 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Estupendo
Me encantó mi tiempo en este hotel! El personal es muy amable. Todo perfecto con la habitación. La ubicación muy buena para visitar Madrid.
Stayed 5 nights in Oct 2021

8/10 Good

RAJU S

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

ADOLFO

Travelled with family
Liked: Cleanliness, room comfort
Location location ….
Excelente
Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The position of hotel is good and in normal times would be great for a stay in Madrid, but the coronavirus issue completely spoilt it, of course. The hotel staff did all they could to help.
Stayed 5 nights in Mar 2020

8/10 Good

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great reception
Pleasant reception staff, very welcoming make me feel relax in my stay..
Hotel area..plaza Espania
Stayed 2 nights in Dec 2019
Response from Espahotel Plaza de España on 20 Dec 2019
Thank you for your comments. We are pleased to see that you had a comfortable stay in Espahotel Plaza de España. We would like to see you with us the next time you visit Madrid. Best Regards

8/10 Good

Monica

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Great location! Not fancy but nice.
Stayed 1 night in Nov 2019
Response from Espahotel Plaza de España on 26 Nov 2019
Thank you for your comments. We are happy to see that your stay in Espahotel Plaza de España was comfortable. We will take note of your recommendations in order to improve. It would be a pleasure to see you with us the next time you visit Madrid. Best Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2019
Response from Espahotel Plaza de España on 21 Nov 2019
Muchas gracias por sus comentarios. Nos agrada saber que ha tenido una estancia confortable en Espahotel Plaza de España. Esperamos volver a verle en su próxima visita a Madrid. Reciba un cordial saludo

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is close to the metro station, rooms were nice and modern (although the bathroom was quite small). Staff was very nice and helpful! We stayed for four nights. :)
Stayed 4 nights in Oct 2019
Response from ESPAHOTEL PLAZA DE ESPAÑA on 18 Oct 2019
Thank you very much for your comments. We are happy to see that your stay in Espahotel Plaza de España was comfortable. We will take note of your recommendations in order to improve. It would be a pleasure to see you with us the next time you visit Madrid. Best Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Stayed 2 nights in Jun 2019

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcoming and nice.
Nice hotel and central
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is spacious and it looks new refurnished. The breakfast is quite simple and less choice !!
Stayed 4 nights in Jun 2019

8/10 Good

Sigal

Liked: Cleanliness, staff & service
Great Location near the Palace Gran Via street and near to shops and coffee shops , very good service , staff helps a lot and was very friendly ,the room was a little bit old although it was clean , not nice view from the window , good Wifi
Stayed 3 nights in May 2019

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay. Clean, comfortable and the staff are very helpful.
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Very good value. Door type in shower could be improved as water is splashed all over since the covering is partial
Stayed 2 nights in Feb 2019

8/10 Good

meir

Liked: Cleanliness, room comfort
Stayed 5 nights in Feb 2019

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Great location, but the room itself is a bit rundown. We had to switch rooms since the first one we got had a huge tobacco smell, eventhough they say it is in a non-smoking floor. The pillows need to be changed since they are completely flat.
Stayed 1 night in Jan 2019
Response from Juan Gayango on 29 Jan 2019
Many Thanks ! We are sorry for the tobacco smell and pillows. Thank you very much for your opinion, it helps us to keep improving. We hope that a future occasion, these inconveniences do not happen again. A cordial greeting

10/10 Excellent

Verified traveller

Stayed 2 nights in Dec 2018

10/10 Excellent

christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great short break
Great hotel, room and location. Friendly staff
Stayed 4 nights in Nov 2018
Response from Juan Gayango on 29 Jan 2019
Dear Christopher, Many thanks ! I wait for next time Best regards,

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place, comfortable and good location. the young lady was friendly and gave us all information that help us.
Stayed 3 nights in Sep 2018

8/10 Good

Ramo, Las vegad

Liked: Staff & service, property conditions & facilities, room comfort
Rooms are good Except the bathroom that need to replace the toilet and the cover to seat too old and dirty
Stayed 5 nights in Sep 2018

8/10 Good

ilanit

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2018