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Reviews of Catalonia El Retiro

4 out of 5
Catalonia El Retiro
Avenida de la Ciudad de Barcelona, 113, Madrid, Madrid

Reviews

8.6

Excellent

Rating 10 - Excellent. 118 out of 261 reviews" "
Rating 8 - Good. 112 out of 261 reviews" "
Rating 6 - Okay. 22 out of 261 reviews" "
Rating 4 - Poor. 8 out of 261 reviews" "
Rating 2 - Terrible. 1 out of 261 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

John, Panamá

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was are very good selection. Very close to downtown, good connectivity, afordable, mostly great staff. Overall, very good benetifs/cost ratio. The sorrounding areas were not ideal. Very close to a busy road and a overpass and other buildings impacting.
Stayed 2 nights in Feb 2024

10/10 Excellent

Jason, springfield

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk was very helpful, treated me to free drinks for my birthday and a loaner converter so that I could plug in my son's night light
Stayed 9 nights in Feb 2024
Response from CATALONIA EL RETIRO on 12 Feb 2024
Dear Jason, First of all, we want to thank you for the time you have taken giving us your opinion about your stay with us, in addition for choosing Catalonia El Retiro for your stay in Madrid. We are pleased to know that everything went as expected and that the hotel has met your expectations. We are happy to know you liked both the rooms and the services and facilities offered, and also we are glad to know you liked the treatment you had received from our staff. We hope to see you soon. Best regards. Hotel Catalonia El Retiro.

8/10 Good

oussama

Business traveller, Travelled with group
Disliked: Cleanliness
The bed sheet was not changed and i find dirty bedsheet not changed from last using
Stayed 1 night in Jan 2024
Response from HOTEL CATALONIA EL RETIRO on 21 Jan 2024
Dear Oussama, First of all we want to thank you the time you took giving us your opinion. On the one hand, we want to apologize for the inconvenience you had, we are going to take note about it not to happen again, we are sorry about that. On the other hand we are glad to know the other things were correct and as you expected. We hope see you soon. Best regards from Catalonia El Retiro.

10/10 Excellent

SILVIA

Liked: Cleanliness, staff & service, property conditions & facilities
Nos quedamos una noche, todo bien. Cerca de metro y varios autobuses para moverse por Madrid. Muy cerca de la estación de Atocha.
Stayed 1 night in Nov 2023
Response from HOTEL CATALONIA EL RETIRO on 15 Nov 2023
Estimada Silvia, En primer lugar le damos las gracias por el tiempo que ha tomado en valorar su estancia con nosotros. Nos alegra saber que le ha gustado el hotel, al igual que las comunicaciones con el centro que tenemos. Esperamos verla pronto de nuevo ya que siempre será bienvenida. Reciba un cordial saludo de parte de Catalonia El Retiro

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed for one night. Room was clean and comfortable. It was quiet because the room window faced toward an inner courtyard (enclosed by the building). Maybe this is why the internet was slow. Location was fine - 4-5 streets from a metro station. Short walking distance to restaurants. I would stay again, and try the breakfast.
Stayed 1 night in Sep 2023
Response from CATALONIA EL RETIRO on 20 Sept 2023
Dear Ronald,First of all, thank you for taking the time to review his stay at the hotel. We are glad to know that he was comfortable in the room and that he would return to the hotel again. For us, the most important thing is to know the opinion of our clients and know that they were comfortable, so we can also continue improving our facilities and services with the aim that all our clients have a satisfactory stay.We are glad that you had a good stay and liked our hotel and our service.We hope to see you staying again soon.Receive a cordial greeting from all the staff at Catalonia El Retiro.

8/10 Good

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from HOTEL CATALONIA EL RETIRO on 21 Aug 2023
Estimado Oscar,En primer lugar queríamos agradecerle el tiempo dedicado a puntuar su experiencia en nuestro hotel. Nos alegra saber que ha podido disfrutar de su estancia y esperamos que pueda volver pronto a alojarse con nosotros para demostrarle nuestra mejoría.Reciba un cordial saludo de parte de todo el equipo de Catalonia El Retiro.

10/10 Excellent

Rodolfo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelent hotel in the center of Madrid
Very nice hotel in the center of Madrid, very close to a train station and well connected by car
Stayed 1 night in Jul 2023
Response from HOTEL CATALONIA EL RETIRO on 11 Aug 2023
Dear Rodolfo,First of all, thank you for taking your time to rate your stay at the hotel. We are glad that everything was to your liking and that you liked the access our hotel has to the center.We hope to receive you again soon, as it will be a pleasure for us.Receive a greeting from the entire Catalonia El Retiro team.

6/10 Okay

Pavel

Travelled with family and small children, Business traveller
Disliked: Property conditions & facilities
Stayed 5 nights in Jun 2023
Response from CATALONIA EL RETIRO on 11 Aug 2023
Estimado Pavel,En primer lugar gracias por reservar su estancia con nosotros. Deseamos que haya podido disfrutar como se merece. Estaremos encantados de recibirle de nuevo con nosotros.Un saludo de parte de todo el equipo de Catalonia El Retiro.

10/10 Excellent

Rosalind

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Doug

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again!
We stayed here a couple of weeks ago and liked it so much that we booked it again when we returned to Madrid for one night before flying home.
Stayed 1 night in May 2023

10/10 Excellent

Mark

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
All round excellent experience - have already booked to stay at this hotel in the future
Stayed 2 nights in May 2023

10/10 Excellent

Doug

Stayed 4 nights in May 2023

10/10 Excellent

DAVID

Stayed 3 nights in Apr 2023

10/10 Excellent

Faisal

Stayed 2 nights in Mar 2023

10/10 Excellent

Faisal

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was excellent from this hotel. Except the parking spaces not free. Regards
Stayed 3 nights in Mar 2023

6/10 Okay

J

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel itself was fine however, it was distant from any good restaurants ( except fast food) As we arrived, the female clerk, apparently training another one, became visibly irritated and saying “The reservation is for Two” while referring to our 8 year old. AlthI was sure I made the reservation for two adults and a child, I explained to her my wife was to stay a night out of the three w a sibling anyways. Two days later I checked my reservation and indeed I had “2 adults and a child” still, it was a very unwelcoming attitude from that employee The surroundings of the hotel aren’t too attractive either..
Stayed 2 nights in Mar 2023

8/10 Good

Jose Francisco Alfonso

Stayed 8 nights in Jul 2022

10/10 Excellent

Edward

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022

10/10 Excellent

Stefanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

10/10 Excellent

Munir, Buena Park

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice hotel that is walking distance from the Madrid south bus station. The breakfast provided a good range of options, including fresh orange juice and fruits. Located on a major street with a variety of shops, cafes. A bit of a walk to the nearest (Pacifico) Metro station, so that should be considered with regard to luggage.
Stayed 1 night in Mar 2022

6/10 Okay

Stuart

Liked: Cleanliness, staff & service
An aura of imminent decline
Solid if a bit tired. Efficient check-in, clean room with clean sheets and hot water, good breakfast served until late but all felt a bit frayed, wanting for a bit of love around the edges.
Stayed 2 nights in Feb 2022

10/10 Excellent

Ella

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and quiet
Hotel is only a block away from metro station and 2 metro stops from train station. Easy access to center via metro. Beds are comfy. Room nice and quiet. Wifi worked well. Breakfast was good and reasonably priced. Lots of places to eat nearby and a supermarket across the street. The only complaint would be that the maid took one set of towels and didn't replace it and she didn't give us extra toilet paper when she cleaned our room. But we called reception to request and got right away. Everything else was great. Would stay again.
Stayed 2 nights in Oct 2021

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!!!
Stayed 1 night in Sep 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was clean, and close to the Metro station. The only downside was there wasn’t any tea or coffee making facilities in the room.
Stayed 5 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, friendly service. I would recommend to all my friends
Stayed 6 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was really on the top level of service.
Stayed 1 night in Jan 2020

8/10 Good

Gemma

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
My stay at NH Madrid Sur was very pleasant. The staff at reception were very nice and accommodating - they even shared a few restaurants recommendations in Madrid. The hotel is not located in the best area of Madrid but the facilities were great, very clean and looking brand new. I would recommend.
Stayed 1 night in Nov 2019

6/10 Okay

Ovidiu

Liked: Cleanliness, property conditions & facilities, room comfort
Scammed
I wanted a smoking room which you advertise. There was none so was scammed. I was marketed to rent a car. The hotel charges extra €20 for 1 day parking
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this is a very nice and clean hotel and looks modern too. The location is not bad at all. Metro station is only few mins from the hotel and you can go anywhere.
Stayed 3 nights in Oct 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Ok hotel that seemed to be a little outdated. Amenities are not that great and room size is pretty small. I stayed in several hotels of same NH chain that were much prettier.
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveller

Stayed 5 nights in Aug 2019

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couldn't hope to meet nicer people . A little away from centro but only ten minutes on metro which is fifty metres away. Normally reasonably priced but this was Champions league weekend, so no comment. They made this a very nice stay.
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a very good hotel close to the art district - 10 mins by bus - and close to the mythical and friendly working class area of Vallecas. Your in an interesting point of Madrid and it’s genuine. The metro is 50 metres or so from the hotel. I’m a fan of the NH hotel chain: this is a decent one too.
Stayed 4 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2018

10/10 Excellent

Jose, Macomb MI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, but poor internet connection, very nice staff
Stayed 3 nights in Sep 2018

8/10 Good

Luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent.
The hotel is quite basic in amenities. The room was large enough for the type of hotel. Shower was OK, bed and pillows were comfortable (in my opinion). Pity breakfast wasn't to my taste (continental breakfast and cold meats). The one thing I would have liked was a coffee maker in the room, but there isn't one. Nothing to do with the hotel, but the area isn't great. You can get the metro very quickly into the city centre, but nothing much to see or do around the hotel.
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2018

10/10 Excellent

Arthur H.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for meeting friends driving in. Convenient to roads and Metro. Short metro ride to Plaza Major. Clean and quiet.
Stayed 1 night in May 2018

10/10 Excellent

kay, Monterey, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and comfortable
Great hotel if you plan on not going to the city center of Madrid. Hotel was in great condition and clean. Plus parking
Stayed 2 nights in Apr 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet hotel even though it was near the street.
Lovely stay at this hotel. Fast check-in and check-out. We had reserved a standard double room but we got offered to upgrade to a superior for an extra 8 euro's per night (in which we got a super comfy and large bed and a coffee machine - which we used every day). The bathroom was very large and nice and we got warm and comfortable bathrobes. All in all, a very quiet hotel for its position near the street. To be fair we visited in April, so I don't know what it's like in full season. Regardless, we had a lovely stay. Would come again!
Stayed 3 nights in Apr 2018

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Jan 2018

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Not very goid
If you like a good shower and nice friendly receptionists don’t stop here
Stayed 3 nights in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is Really good And it is good value for the money. The only aspect for improvement is to keep the entrance cleaner. The carpet And the surrounding area is dirty And gives a bad And an unfair bad sense.
Stayed 2 nights in Dec 2017

8/10 Good

Miguel Angel Barriuso, NH Madrid Sur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
November 17-19
I enjoyed my stay at the NH Madrid Sur, the staff were excellent at answering any questions but I do have some critiques to make. Getting the WiFi to work was an issue as the link provided didn't work, fortunately the gentleman at the from desk quickly showed me the workaround to access it. The advertised 24hr bar was just a giant vending machine in the lobby and the water pressure in my room was very low, otherwise I enjoyed my stay.
Stayed 2 nights in Nov 2017

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic, Affordable, Acceptable.
A basic hotel reasonably close to the city center. Breakfast was well done. Room was clean and comfortable. Very functional for a low cost option in Madrid.
Stayed 1 night in Oct 2017

8/10 Good

Mehrdad, Fremont

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near Metro
Comfortable rooms, convinient location near Metro grocery shopping, McDonald and Burger King. Many restaurants in the area. 15 minutes Metro ride to down town area. 2 minutes walk to Metro.
Stayed 4 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access
the hotel is close to M-30 and M-40 as well as the Atocha railway station. with subway station nearby. Supermarket just in front the hotel.

6/10 Okay

H, Reno

Liked: Cleanliness
Disliked: Room comfort
Close to the Office
Hotel was ok and close to the office. I was disappointed to find out what they call gym is nothing else but 4 machines that are completely inadequate in some outside hallway. The thermostat were old and difficult to understand. I didn't feel any difference using it. The Internet was extremely slow compared to US standards. The breakfast was expensive for being average. I really do not understand the Spain hotels that do not have an iron board and iron per room. They expect the travelers to have their clothes out of their luggage pristine?