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Rating 10 - Excellent. 2971 out of 5781 reviews" "
The hallway carpeting on my floor was old filthy and disgusting. The prices for food were ridiculous $25 for a hamburger!! $80 to valet park a day- rip off!!!!
Frank
Stayed 5 nights in Apr 2024
10/10 Excellent
Amanda
Travelled with partner
22 Apr 2024
Liked: Cleanliness
Very nice stay that I experienced Thank you for everything
Thank you for your kind words, Erica. It’s heartwarming to hear that you found our team warm and attentive throughout your stay at Sheraton Gateway Los Angeles Hotel. We strive to provide a welcoming and supportive environment for all our guests, and we're glad we succeeded with you. Looking forward to your next visit and the opportunity to serve you again!
LOUD construction woke me up at like 7am and couldn’t go back to bed.
Logan
Stayed 2 nights in Apr 2024
Response from HotelMgmt on 22 Apr 2024
Thank you for sharing your experience, Logan. We're truly sorry to hear that your rest was disrupted in any way. We understand how important a quiet environment is for restful sleep, especially when traveling. Please know that we aim to keep all guests informed of any potential disturbances and strive to minimize any inconvenience. We appreciate your patience and hope to have the opportunity to provide you with a quieter, more relaxing experience on your next visit.
I enjoyed my overnight stay. The shuttle was convenient and the accommodations we’re comfortable. I spoke with housekeeping
about keeping the soap dispensers full. I started showering and quickly realized the soap dispenser was empty. Lhad to exit. Fortunately,
I had bar soap.
Cheryl
Stayed 1 night in Apr 2024
Response from HotelMgmt on 22 Apr 2024
Thank you for sharing your experience, Cheryl. It's wonderful to hear that you enjoyed your overnight stay and found the complimentary shuttle service and accommodations comfortable. However, we apologize for the inconvenience you faced with the soap dispenser in your room. We appreciate you bringing this to the attention of our housekeeping team, and we are addressing this to ensure that all amenities are fully stocked and functional for our guests. It’s good to know you had a backup, but certainly, it’s our goal to provide everything you need from the start. We look forward to welcoming you back, aiming for a flawless experience on your next visit.
Ensuring a peaceful and pristine stay for you was a pleasure, Maria. Thank you for highlighting these parts of your trip! We hope you will be choosing Sheraton Gateway Los Angeles Hotel whenever you are in LA!
It’s close to the airport with a curiosity shuttle. Very quicker check in .
Norma
Stayed 1 night in Apr 2024
Response from HotelMgmt on 22 Apr 2024
At Sheraton Gateway Los Angeles Hotel, we strive to offer our guests a seamless experience, so we are proud to read we did that for you with our swift check-in process and complimentary shuttle service! Thanks for the outstanding feedback, Norma! See you next time!
It is terrific to read your time at Sheraton Gateway Los Angeles Hotel was impeccable from start to finish. We appreciate you choosing our location and sharing your thoughts, Qiana. Revisit soon!
Providing the perfect respite during your travels is always a joy, Robert! Thank you from all of us at Sheraton Gateway Los Angeles Hotel! Hurry back for another 10/10 experience.
6/10 Okay
Kimberly
Travelled with family
19 Apr 2024
Liked: Property conditions & facilities
This property is fine if you don’t have a car. Overnight parking is $75 and garage parking isn’t convenient. For that price, I would have stayed at a luxury hotel.
Kimberly
Stayed 1 night in Apr 2024
Response from HotelMgmt on 22 Apr 2024
Thank you for sharing your thoughts, Kimberly. It's great to hear that we met your travel needs, though it's regrettable that the parking situation did not meet your expectations. Understanding the importance of value and convenience, your feedback about the parking rates and garage location is sincerely appreciated and will be considered as we continually seek to improve our guest experience. We hope to have another opportunity to serve you better in the future, perhaps matching every aspect of your stay to your expectations.
Nice hotel but extremely thin walls so you can literally hear everything & you’re constantly being woken up
Kiyanna
Stayed 1 night in Apr 2024
Response from HotelMgmt on 22 Apr 2024
Thank you for your feedback, Kiyanna. It's great to hear that you appreciated our property overall, but it's truly regrettable that the noise issues impacted the quality of your rest. Your comfort is of utmost importance, and hearing about these concerns is taken very seriously. Steps are being taken to address this issue to improve the experience for all guests moving forward. We hope to have the chance to welcome you back for a more peaceful and enjoyable experience.
It was a pleasure to have you as our guest, Alicia, and we're thrilled you found your stay deserving of a five-star rating. Please revisit soon!
8/10 Good
Barbra, Tucson
19 Apr 2024
Rooms are outdated and not the cleanest.
Barbra
Stayed 6 nights in Apr 2024
Response from HotelMgmt on 22 Apr 2024
Thank you for your review, Barbra. We're sorry to hear that your experience did not meet your expectations due to the condition of your room. Your feedback is invaluable, and it has been shared with our Management Team to help us improve our guest experience. We are continually working on updating and maintaining our rooms to ensure a comfortable stay for all our guests. It would be a pleasure to welcome you back in the future to show you the improvements made based on valuable guest feedback like yours.
There was a very large stain on the couch and the tv stand had stains from a spill as well. Other than that everything was clean and a 5 minute drive to the airport.
Tynay
Stayed 1 night in Apr 2024
Response from HotelMgmt on 22 Apr 2024
Thank you for taking the time to share your feedback, Tynay. It’s great to hear that the cleanliness of our hotel met your expectations and that you enjoyed our convenient location close to LAX. However, we sincerely apologize for the issues you encountered in your room. Please rest assured that we have addressed this with our housekeeping team to ensure that our high standards are maintained throughout all areas of our hotel. We hope to have the opportunity to welcome you back and provide you with a flawless experience in the future.
Close to LAX with shuttles running 24/7 every 20 minutes.
Heather
Stayed 1 night in Apr 2024
Response from HotelMgmt on 18 Apr 2024
It's a joy to read that our location along with our complimentary shuttle eased your travels, Heather! We hope you will continue to choose Sheraton Gateway Los Angeles Hotel in the future!
This location was hosting the event I attended so it was extremely convenient to head back up to my room after the event.
There is a small coffee shop that offers good food and Starbucks coffee.
Andres
Stayed 1 night in Apr 2024
Response from HotelMgmt on 18 Apr 2024
Thank you for your review, Andres! It's great to hear that the convenience of our location enhanced your experience during the event you attended. We're also glad that the coffee shop added to your satisfaction. We appreciate your feedback and look forward to welcoming you back for future events or a leisurely stay.
8/10 Good
Ruth, Dearborn
Travelled with partner
17 Apr 2024
Check in was efficient. Beds comfortable. Room was clean. Request for fresh towels was not timely. Had to make a late evening 2nd request.
Ruth
Stayed 1 night in Apr 2024
Response from HotelMgmt on 18 Apr 2024
We are thrilled your arrival was seamless and that your accommodations were comfortable and sparkling clean. However, we apologize for the unusual delay with your towels. We will be sure to address this internally so your next visit is impeccable from beginning to end!
Loved our room! so spacious, great shower. Good pillows
Patti
Stayed 1 night in Apr 2024
Response from HotelMgmt on 18 Apr 2024
Thank you for your wonderful review, Patti! It’s fantastic to hear that you loved your spacious room and found the shower and pillows to your liking. We strive to provide a comfortable and enjoyable experience for all our guests, and your feedback is a delightful affirmation of our efforts. We look forward to welcoming you back to Sheraton Gateway Los Angeles Hotel for another great stay in the future!
Thank you for your feedback, Kirk. We are sorry to hear that your experience did not meet your expectations due to the condition of our property. We take comments like yours seriously and are committed to improving our standards of cleanliness and updating our facilities. Your concerns have been communicated to our Management Team for immediate review and action. We appreciate you bringing these issues to our attention and hope to have the opportunity to provide you with a better experience in the future.
The restaurant is awesome !!
Vegan & Vegetarian options - upbeat, modern vibe. Great service !
Patricia
Stayed 1 night in Apr 2024
Response from HotelMgmt on 18 Apr 2024
Thank you so much for your positive feedback, Patricia! It's delightful to hear that you enjoyed Costero, particularly the vegan and vegetarian options. We're glad that the modern vibe and the service met your expectations. Your kind words are greatly appreciated and have been shared with the restaurant team who are always pleased to hear when their efforts are recognized. We look forward to welcoming you back soon for another enjoyable experience at Sheraton Gateway Los Angeles Hotel!
4/10 Poor
Steven, Everett
Travelled with partner
16 Apr 2024
Liked: Cleanliness, staff & service
Stayed for one night with late check out. The property is convenient to airport with free shuttle service. The restaurant is nice and so is the pool. The downside is the extra fees added to your bill. Expedia quoted $196 inc tax and the later checkout was $85. My bill at check out was $418. The added amount was taxes and “room charge”. Buyer be ware.
Steven
Stayed 1 night in Apr 2024
Response from HotelMgmt on 17 Apr 2024
Steven, we are pleased you enjoyed your stay, but regret your bill caused you any confusion or frustration. Information regarding charges upon arrival is shared on our third-party sites so be sure to reference those details in the future. We would be thrilled to help you plan any future visits and ensure a seamless stay all around!
Thank you for letting us know about your experience, Mark. We are pleased your stay was enjoyable, but we would love to learn how to impress you even further the next time you visit Sheraton Gateway Los Angeles Hotel.
Restaurant/bar in the hotel had great food and service! Also the airport shuttle makes it so convenient to stay here!
Tatiana
Stayed 3 nights in Apr 2024
Response from HotelMgmt on 17 Apr 2024
Tatiana, we are thrilled that you had time to indulge in the delicious dishes from Costero! It is also exciting to learn our complimentary shuttle further enhanced your trip. Thank you from all of us at Sheraton Gateway Los Angeles Hotel for sharing your compliments. See you next time!
10/10 Excellent
Maria
15 Apr 2024
.
Maria
Stayed 2 nights in Apr 2024
Response from HotelMgmt on 16 Apr 2024
Receiving a five-star rating from a valued guest like you is the highest compliment! Thank you, and we look forward to welcoming you back in the near future, Maria.
It’s convenience for transferring in airport
Check in service is very slow and inefficient. Restaurant food is not palatable and very poor services. Waiter is very inpatient, not friendly.
There is no wi-fi suitable to be used in extremely slow serving restaurant
Sheue H
Stayed 1 night in Apr 2024
Response from HotelMgmt on 17 Apr 2024
While we love that your initial impression was great with our shuttle service, we regret the rest of your experience fell short of the high standards we strive for. Your feedback is greatly appreciated and we will be working on these areas so your next trip is seamless from start to finish.
6/10 Okay
Mel
15 Apr 2024
The room was fine however you guy's didn't provide enough body soap for your visitors. The parking was certainly overpriced. The construction in the area was ruff also.
Mel
Stayed 1 night in Apr 2024
Response from HotelMgmt on 17 Apr 2024
Thank you for your review, Mel. We are happy your accommodations served you well and be sure to ask our team for any items you need in the future. Please know that we price our parking competitively within the area and hope this helps you choose us again.
8/10 Good
Johanna
15 Apr 2024
Liked: Cleanliness
Johanna
Stayed 1 night in Apr 2024
Response from Hotelmgmt on 17 Apr 2024
Your star rating is greatly appreciated, Johanna, and it will be our pleasure to welcome you back.
Great room, very clean and very well appointed. Friendly and helpful staff. Would definitely come back especially if I need to stay by the airport.
Dexter
Stayed 1 night in Apr 2024
Response from HotelMgmt on 17 Apr 2024
Reading we secured your return is the best compliment, Dexter! All of us at Sheraton Gateway Los Angeles Hotel will be eagerly awaiting your next trip! Thank you.
10/10 Excellent
Alfonso
14 Apr 2024
Rooms were clean
Alfonso
Stayed 1 night in Apr 2024
Response from HotelMgmt on 17 Apr 2024
Alfonso, your positive feedback is rewarding. We are proud our attention to detail and pristine accommodations ensured the best stay with us at Sheraton Gateway Los Angeles Hotel. See you next time!
Thank you for the five-star rating, Calvin! We are pleased you were satisfied with all aspects of your guest experience and look forward to welcoming you back.
Thank you for sharing your feedback, Rason. We love that you had a peaceful and comfortable stay and hope that Sheraton Gateway Los Angeles Hotel will be your first choice whenever you are in LA.
It's a joy to learn you had the most comfortable night's rest on our plush bedding, Stacey! Thanks for the awesome review. Join us again anytime at Sheraton Gateway Los Angeles Hotel!
Thank you for your perfect rating, Ernest. We are glad you had a seamless stay at Sheraton Gateway Los Angeles Hotel and hope you will be choosing us again!
What a treat to learn our location close to LAX benefitted you greatly Jeffrey. Thank you for choosing Sheraton Gateway Los Angeles Hotel and reviewing your experience. We hope to welcome you back soon!
Corinne, we’re delighted to know you enjoyed the comfort and service we provide! Thank you for choosing the Sheraton Gateway Los Angeles Hotel and sharing your positive feedback. We hope to see you again soon!
Carmela, thank you for pointing out our proximity to the airport. We hope this made your stay more convenient! It will be a pleasure to welcome you back during your future trips to the area.
I stay frequently at your hotel as we fly with FedEx out of LAX and my flight got in early and I was at the hotel at 11 am and you wanted to charge me $75 for an early check in which was greedy and petty, I asked the manager on duty for a one time courtesy to dismiss the fee but she was dismissive and barely listened to me.
For the sake of $75 was it really worth it.
Jeremiah
Stayed 1 night in Apr 2024
Response from HotelMgmt on 16 Apr 2024
Jeremiah, we’re grateful for your loyalty to our hotel and are truly sorry to hear that we fell short of expectations during your most recent visit. We apologize for the inconvenience with our early check-in policy and will discuss your comments with our team to learn how we can better serve our guests. Please allow us another chance to regain your trust.
In general, I enjoyed my stay at the hotel, but I did find the mattress to be a tad uncomfortable. While the room was extremely clean and well-furnished, the mattress lacked the level of support I typically prefer, which affected my overall sleep quality
Alejandro Diaz
Stayed 1 night in Apr 2024
Response from HotelMgmt on 11 Apr 2024
While we're elated that our spotless well-appointed accommodations pleased you, Alejandro, it's disappointing that your experience was not as restful as we would have hoped. Our team will review your feedback internally. Please visit us again soon so we can offer you a perfect stay in every way!
We enjoyed welcoming you to the Sheraton Gateway Los Angeles Hotel, John! Thank you for honoring us with your top score. Please make plans to visit us again soon!