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Reviews of Fairfield Inn Santa Clarita Valencia

2.5 out of 5
Fairfield Inn Santa Clarita Valencia
25340 The Old Rd, Stevenson Ranch, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 620 out of 1002 reviews" "
Rating 8 - Good. 254 out of 1002 reviews" "
Rating 6 - Okay. 67 out of 1002 reviews" "
Rating 4 - Poor. 35 out of 1002 reviews" "
Rating 2 - Terrible. 26 out of 1002 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Elsa

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms not very handicap friendly
Stayed 2 nights in May 2024
Response from Sarah on 6 May 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience at our hotel is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely ,Karen Espericueta Operations Manager

10/10 Excellent

Sybil, The Villages

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice place. Good breakfast.
Stayed 6 nights in Apr 2024
Response from Sarah on 2 May 2024
Thank you for taking the time to leave a review! We are glad you enjoyed your stay and hope you choose us again in your future visits to the area. Best, Sarah Champion Front Office Manage rFairfield Inn Santa Clarita

8/10 Good

Sonia

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean
Stayed 2 nights in Apr 2024
Response from Sarah on 30 Apr 2024
Thank you for taking the time to leave a review! We are glad you enjoyed your stay and hope you choose us again in your future visits to the area.Best,Sarah ChampionFront Office ManagerFairfield Inn Santa Clarita

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sarah on 30 Apr 2024
Thank you for taking the time to leave a review! We are glad you enjoyed your stay and hope you choose us again in your future visits to the area.Best,Sarah ChampionFront Office ManagerFairfield Inn Santa Clarita

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!
Stayed 2 nights in Apr 2024
Response from Sarah on 29 Apr 2024
Thank you for taking the time to leave a review! We are glad you enjoyed your stay and hope you choose us again in your future visits to the area.Best,Sarah ChampionFront Office ManagerFairfield Inn Santa Clarita

10/10 Excellent

Donald j, Dallas

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, convenient, quiet, very comfy beds. All we needed.
Stayed 1 night in Apr 2024
Response from Sarah on 28 Apr 2024
Thank you for taking the time to leave a review! We are glad you enjoyed your stay and hope you choose us again in your future visits to the area.Best,Sarah ChampionFront Office ManagerFairfield Inn Santa Clarita

8/10 Good

Joanne

Stayed 1 night in Apr 2024

10/10 Excellent

Irene

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place to stay, everything was perfect, everybody was so nice and I loved the fact that are pet friendly
Stayed 1 night in Apr 2024
Response from Sarah on 21 Apr 2024
Thank you for taking the time to leave a review! We are glad you enjoyed your stay and hope you choose us again in your future visits to the area.Best,Sarah ChampionFront Office ManagerFairfield Inn Santa Clarita

8/10 Good

kimberly

Stayed 2 nights in Apr 2024
Response from Sarah on 6 May 2024
Thank you for taking the time to leave a review! We are glad you enjoyed your stay and hope you choose us again in your future visits to the area. Best, Sarah Champion Front Office Manage rFairfield Inn Santa Clarita

8/10 Good

Stephen B.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just fine. Very clean. Friendly service. Decent breakfast. Not luxury, but good.
Stayed 1 night in Apr 2024
Response from Sarah on 12 Apr 2024
Thank you for taking the time to leave a review! We are glad you enjoyed your stay and hope you choose us again in your future visits to the area.Best,Sarah ChampionFront Office ManagerFairfield Inn Santa Clarita

10/10 Excellent

Beydoun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 2 nights in Apr 2024
Response from Sarah on 9 Apr 2024
Thank you for taking the time to leave us a review. We hope to see you again when you visit the area.Best,Sarah ChampionFront Office ManagerFairfield Inn Santa Clarita

10/10 Excellent

Neomi

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sarah on 10 Apr 2024
Thank you for taking the time to leave us a review. We hope to see you again when you visit the area.Best,Sarah ChampionFront Office ManagerFairfield Inn Santa Clarita

10/10 Excellent

Jim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service! Definitely would stay here again!
Stayed 1 night in Mar 2024
Response from Sarah on 30 Mar 2024
Thank you for taking the time to leave us a review. We hope to see you again when you visit the area.Best,Sarah ChampionFront Office ManagerFairfield Inn Santa Clarita

10/10 Excellent

Robbie

Travelled with partner
Check in was seamless and very quick. The facility has quite a bit of wear and has not been updated in quite a bit of time. It appears that this facility is used for folks enjoying magic mountain. Overall, OK.
Stayed 1 night in Mar 2024
Response from Sarah on 26 Mar 2024
On behalf of the entire hotel team, I want to thank you for sharing your feed back on your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared our leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Sarah ChampionFront Office Manager

10/10 Excellent

William

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Sarah on 24 Mar 2024
On behalf of the entire hotel team, I want to thank you for sharing your feed back on your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared our leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Sarah ChampionFront Office Manager

10/10 Excellent

Vahe

Liked: Cleanliness, staff & service, property conditions & facilities
Very polite and helpful stuff
Stayed 1 night in Mar 2024
Response from Sarah on 19 Mar 2024
We hope you enjoyed your stay with us at Fairfield Inn and hope you will choose again in your future visits!

10/10 Excellent

Emily

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff service and it was very clean and very comfortable.
Stayed 1 night in Mar 2024
Response from Sarah on 19 Mar 2024
We hope you enjoyed your stay with us and hope you choose Fairfield Inn for your future visits.

8/10 Good

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities
Feline Friendly is Greatly Appreciated!!!
Stayed 1 night in Mar 2024
Response from Sarah on 19 Mar 2024
We hope you enjoyed your stay with us and hope you choose Fairfield Inn for your future visits.

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Karen on 17 Mar 2024
On behalf of the entire hotel team, I want to thank you for sharing your feed back on your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared our leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Karen EspericuetaOperations Manager

8/10 Good

Karen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I think we were given an accessible room because the bathroom sink was freestanding and did not have any counter space for toiletries. Other than that the room was clean and comfortable.
Stayed 1 night in Mar 2024
Response from Sarah on 21 Mar 2024
We appreciate your feedback on your recent stay at the Fairfield Inn in Santa Clarita. We are pleased to know you enjoyed your stay with us and hope you will consider us again if your travels bring you back to the Los Angeles area.Best regards,Sarah ChampionFront Office Manager

10/10 Excellent

Steve

Business traveller
Liked: Amenities, property conditions & facilities
Staff was very friendly and helpful
Stayed 1 night in Mar 2024
Response from Karen on 17 Mar 2024
On behalf of the entire hotel team, I want to thank you for sharing your feed back on your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared our leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Karen EspericuetaOperations Manager

8/10 Good

Kendra, Sonora

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is located conveniently close to I-5. Breakfast was good. Room was spacious.
Stayed 1 night in Mar 2024
Response from Karen on 17 Mar 2024
On behalf of the entire hotel team, I want to thank you for sharing your feed back on your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared our leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Karen EspericuetaOperations Manager

8/10 Good

Praseuth, Henderson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Karen on 17 Mar 2024
On behalf of the entire hotel team, I want to thank you for sharing your feed back on your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared our leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Karen EspericuetaOperations Manager

8/10 Good

Rouella

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and the check in seamless. Lots of other hotels around the property.
Stayed 1 night in Mar 2024

4/10 Poor

Lee

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The windows are terrible. It sounded like the windows were open. You could hear everything outside all night long.
Stayed 1 night in Mar 2024
Response from Karen on 7 Mar 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience at our hotel is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Karen EspericuetaOperations Manager

8/10 Good

Troy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean good breakfast
Stayed 2 nights in Feb 2024
Response from Karen on 27 Feb 2024
Good afternoon, we appreciate your feedback on your recent stay at the Fairfield Inn in Santa Clarita. We are pleased to know you enjoyed your stay with us and hope you will consider us again if your travels bring you back to the Los Angeles area.Best regards,Karen E.Operations Manager

10/10 Excellent

Samir

Stayed 1 night in Feb 2024
Response from Sarah on 21 Mar 2024
On behalf of the entire hotel team, I want to thank you for sharing your feed back on your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared our leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Sarah ChampionFront Office Manager

8/10 Good

Annabelle

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean. The staff were nice except that while we were getting breakfast they cleaned up my sister’s room and threw away her things.
Stayed 2 nights in Feb 2024
Response from Karen on 27 Feb 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience at our hotel is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Best regards,Karen E.Operations Manager

10/10 Excellent

Jennifer

Stayed 1 night in Feb 2024
Response from Sarah on 21 Mar 2024
On behalf of the entire hotel team, I want to thank you for sharing your feed back on your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared our leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Sarah ChampionFront Office Manager

8/10 Good

Maria

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good until house keeping starts cleaning at 8AM!!! Not just cleaning, but slamming doors, drawers, and what ever else was thrown. Overall, good stay!
Stayed 1 night in Feb 2024
Response from Karen on 18 Feb 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience at our hotel is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership team to ensure the necessary guidelines are in place and reviewed to prevent this issue from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Karen E.Operations Manager

10/10 Excellent

Ryan

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and great location
Stayed 1 night in Feb 2024
Response from Karen on 16 Feb 2024
Good afternoon, we appreciate your feedback on your recent stay at the Fairfield Inn in Santa Clarita. We are pleased to know you enjoyed your stay at our hotel. We hope you will consider us again if your travels bring you back to the Los Angeles area.Best regards,Karen E.Operations Manager

10/10 Excellent

Jackie

Liked: Cleanliness, amenities, property conditions & facilities
Easy freeway access Clean Good staff
Stayed 1 night in Feb 2024
Response from Karen on 16 Feb 2024
Good afternoon, we appreciate your feedback on your recent stay at the Fairfield Inn in Santa Clarita. We are pleased to know you enjoyed our location and staff members. We hope you will consider us again if your travels bring you back to the Los Angeles area.Best regards,Karen E.Operations Manager

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, property conditions & facilities
No complaints
Stayed 1 night in Feb 2024
Response from Karen on 16 Feb 2024
Good afternoon, we appreciate your feedback on your recent stay at the Fairfield Inn in Santa Clarita. We are pleased to know you enjoyed your stay at our location. We hope you will consider us again if your travels bring you back to the Los Angeles area.Best regards,Karen E.Operations Manager

4/10 Poor

Jeff and Beverly

Stayed 1 night in Feb 2024
Response from Karen on 16 Feb 2024
Good afternoon, we appreciate your feedback on your recent stay at the Fairfield Inn in Santa Clarita. We hope you will consider us again if your travels bring you back to the Los Angeles area.Best regards,Karen E.Operations Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and comfortable. Easy walking distance to eateries.
Stayed 1 night in Jan 2024
Response from Karen on 16 Feb 2024
Good afternoon, we appreciate your feedback on your recent stay at the Fairfield Inn in Santa Clarita. We are pleased to know you enjoyed your stay. We hope you will consider us again if your travels bring you back to the Los Angeles area.Best regards,Karen E.Operations Manager

10/10 Excellent

Lisa A

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice Hotel
Very nice place to stay. The staff was friendly. The room was nice, comfortable, and clean. I loved how easy the parking was. Also the breakfast was amazing, and FREE. I would stay there again.
Stayed 1 night in Feb 2024
Response from Karen on 16 Feb 2024
Good afternoon, we appreciate your feedback on your recent stay at the Fairfield Inn in Santa Clarita. We are pleased to know you enjoyed our friendly staff members, rooms, and amenities. We hope you will consider us again if your travels bring you back to the Los Angeles area.Best regards,Karen E.Operations Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Karen E. on 2 Feb 2024
Good afternoon, we appreciate your feedback on your recent stay at the Fairfield Inn in Santa Clarita. We are pleased to know you enjoyed your stay at our location and hope you will consider us again if your travels bring you back to the Los Angeles area.Best regards,Karen E.Operations Manager

10/10 Excellent

Ronald

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Samantha at the front desk was excellent. She took the time to answer our questions and always had a smile.
Stayed 1 night in Jan 2024
Response from Karen E. on 2 Feb 2024
Good afternoon, we appreciate your feedback on your recent stay at the Fairfield Inn in Santa Clarita. We are pleased to know you enjoyed your stay at our location and hope you will consider us again if your travels bring you back to the Los Angeles area.Best regards,Karen E.Operations Manager

10/10 Excellent

Roy Bonilla

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and safe.
Stayed 4 nights in Jan 2024
Response from Karen E. on 2 Feb 2024
Good afternoon, we appreciate your feedback on your recent stay at the Fairfield Inn in Santa Clarita. We are pleased to know you enjoyed your stay at our location and hope you will consider us again if your travels bring you back to the Los Angeles area.Best regards,Karen E.Operations Manager

10/10 Excellent

Yvonne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Bed was hard but otherwise, stay was good
Stayed 2 nights in Jan 2024
Response from Julie H on 26 Jan 2024
Good morning, we appreciate your feedback on your recent stay at the Fairfield Inn in Santa Clarita. We are pleased to know you enjoyed your stay at our location and hope you will consider us again if your travels bring you back to the Los Angeles area. Best regards, Julie H. Front Desk Supervisor

6/10 Okay

Jorge

Business traveller, Travelled with partner
Liked: Amenities
Stayed 1 night in Jan 2024
Response from Julie H on 26 Jan 2024
Good morning, we appreciate your feedback on your recent stay at the Fairfield Inn in Santa Clarita. We are pleased to know you enjoyed your stay at our location and hope you will consider us again if your travels bring you back to the Los Angeles area. Best regards, Julie H. Front Desk Supervisor

8/10 Good

Elizabeth

Travelled with family
Liked: Amenities
Hotel just needs a bit of a upgrade but overral good and perfect for a one night stay
Stayed 1 night in Jan 2024
Response from Julie H on 26 Jan 2024
Good morning, we appreciate your feedback on your recent stay at the Fairfield Inn in Santa Clarita. We are pleased to know you enjoyed your stay at our location and hope you will consider us again if your travels bring you back to the Los Angeles area. Best regards, Julie H. Front Desk Supervisor

10/10 Excellent

Rodolfo

Stayed 1 night in Jan 2024
Response from Julie H on 10 Jan 2024
Good morning, we appreciate your feedback on your recent stay at the Fairfield Inn in Santa Clarita. We are pleased to know you enjoyed your stay at our location and hope you will consider us again if your travels bring you back to the Los Angeles area. Best regards, Julie H. Front Desk Supervisor

10/10 Excellent

Karla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Julie H on 10 Jan 2024
Good morning, we appreciate your feedback on your recent stay at the Fairfield Inn in Santa Clarita. We are pleased to know you enjoyed your stay at our location and hope you will consider us again if your travels bring you back to the Los Angeles area. Best regards, Julie H. Front Desk Supervisor

8/10 Good

Hari Vijay

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Julie H on 10 Jan 2024
Good morning, we appreciate your feedback on your recent stay at the Fairfield Inn in Santa Clarita. We are pleased to know you enjoyed your stay at our location and hope you will consider us again if your travels bring you back to the Los Angeles area. Best regards, Julie H. Front Desk Supervisor

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay
It was a pretty good one night stay. Enjoyed the chocolate chip cookies as we arrived. We got there early and still were able to have a room ready for us. Breakfast was fine but could have been a little nicer and cleaner. I got a drink from the lobby and it was on the pricey side over 4 dollars for one drink. Easy checkout. Overall it wasnt bad for a one nights stay.
Stayed 1 night in Jan 2024
Response from Julie H on 10 Jan 2024
Good morning, we appreciate your feedback on your recent stay at the Fairfield Inn in Santa Clarita. We are pleased to know you enjoyed your stay at our location and hope you will consider us again if your travels bring you back to the Los Angeles area. Best regards, Julie H. Front Desk Supervisor

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Julie H on 10 Jan 2024
Good morning, we appreciate your feedback on your recent stay at the Fairfield Inn in Santa Clarita. We are pleased to know you enjoyed your stay at our location and hope you will consider us again if your travels bring you back to the Los Angeles area. Best regards, Julie H. Front Desk Supervisor

10/10 Excellent

oscar

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Julie H on 10 Jan 2024
Good morning, we appreciate your feedback on your recent stay at the Fairfield Inn in Santa Clarita. We are pleased to know you enjoyed your stay at our location and hope you will consider us again if your travels bring you back to the Los Angeles area. Best regards, Julie H. Front Desk Supervisor

8/10 Good

asif

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very except the hot water was not working. But the they re embursed a night.
Stayed 2 nights in Jan 2024
Response from Julie H. on 10 Jan 2024
Good morning, we appreciate your feedback on your recent stay at the Fairfield Inn in Santa Clarita. We are pleased to know you enjoyed your stay at our location and hope you will consider us again if your travels bring you back to the Los Angeles area. Best regards, Julie H. Front Desk Supervisor

10/10 Excellent

Douglas

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The room was perfectly clean and quiet. The breakfast was good. Very convenient, close to the highway.
Response from Julie H on 10 Jan 2024
Good morning, we appreciate your feedback on your recent stay at the Fairfield Inn in Santa Clarita. We are pleased to know you enjoyed your stay at our location and hope you will consider us again if your travels bring you back to the Los Angeles area. Best regards, Julie H. Front Desk Supervisor