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Reviews of SureStay Plus by Best Western Woodbury Inn

2.5 out of 5
SureStay Plus by Best Western Woodbury Inn
7940 Jericho Tpke, Woodbury, NY

Reviews

7.4

Good

Rating 10 - Excellent. 328 out of 1000 reviews" "
Rating 8 - Good. 290 out of 1000 reviews" "
Rating 6 - Okay. 161 out of 1000 reviews" "
Rating 4 - Poor. 110 out of 1000 reviews" "
Rating 2 - Terrible. 111 out of 1000 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Rawle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you have transportation it is a very good stay for the price.
Stayed 3 nights in Apr 2024

10/10 Excellent

Geralyn

Liked: Cleanliness, staff & service, property conditions & facilities
Room was quiet and clean. Staff were friendly and helpful. Parking was close to my room
Stayed 1 night in Apr 2024
Response from Joe on 13 Apr 2024
Glad you enjoyed your stay with us!

10/10 Excellent

Manette

Liked: Cleanliness, staff & service, property conditions & facilities
Yes are
Stayed 3 nights in Apr 2024
Response from Joe on 5 Apr 2024
thank you!

2/10 Terrible

Aja

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst stay ever!! We asked the cleaning lady to service our room while hubby & I went out. We came back to blood on our sheets, yet, I thought they were supposed to be clean sheets to be put on our bed for us!! The manager said he would give me a return for our 3 night stay but then went back & did not fall through with it!! I am disgusted with not only the staff on how they treated me regarding this matter but also that we layed on that bed without knowing until hours later!! Do not stay here & if you do, due to your own convenience, be sure to check your sheets before you lay in those beds!!
Stayed 3 nights in Mar 2024
Response from Eileen on 8 Apr 2024
We apologize for the issues

10/10 Excellent

myrline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well done I like it very romantic
Stayed 1 night in Mar 2024
Response from Joe on 4 Apr 2024
Glad you enjoyed your stay.

4/10 Poor

M Brian

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If you want to smoke this is the hotel for you! Entire facility smelled like smoke especially our non-smoking room. Room had new sheets but handing been vacuumed or restocked. Breakfast was sparse both days for what little they even had and we were treated like an inconvenience for even going to get breakfast. Will no be staying again.
Stayed 2 nights in Mar 2024
Response from Eileen on 8 Apr 2024
Thank you for your review. Please know we have set in place strict smoking rules going forward

2/10 Terrible

Carmen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I checked in on a Thursday and checked myself out in a matter of 2hrs. The rooms were disgusting. Smelly, floors sticky and dirty. I am still waiting to hear from someone for a refund.
Stayed 3 nights in Mar 2024
Response from Eileen on 8 Apr 2024
Please let me know if you have been refunded

10/10 Excellent

Gabriella

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good motel. Small room and small bed. High-pitched beeping coming from fridge.
Stayed 3 nights in Mar 2024
Response from Joe on 29 Mar 2024
Thank you for feedback and will look into the fridge noise.

2/10 Terrible

Carol

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The place was clean and check in was easy but that’s about all that we enjoyed. Our fan in our tiny 2x2 bathroom was broken, there was a constant drip from the shower head, the beds were were full size not queens and you can hear every single noise outside, next door and above us. Not to mention we didn’t have HOT WATER one night and the staff said there was nothing they can do. In her words, “I can move you to another room but it’s probably not going to have hot water either.” Sounds like this wasn’t the first time this was an issue. They weren’t willing to compensate at all for us not having hot water. It was ice cold. Even washing my face was difficult. Property isn’t updated at all. Owners just don’t seem to care about the interior rooms.
Stayed 3 nights in Mar 2024
Response from Eileen on 8 Apr 2024
Please know we have begun renovations

10/10 Excellent

briana

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are very accommodating and super nice had a wonderful time will definitely be back
Stayed 1 night in Mar 2024
Response from Joe on 29 Mar 2024
Glad you enjoyed your stay.

10/10 Excellent

Phillip

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly front desk, easy parking, clean room
Stayed 1 night in Mar 2024
Response from Eileen on 8 Apr 2024
Thank you for staying with us

2/10 Terrible

Lerna

Disliked: Amenities
It was a mistake to book this hotel. It was unclean, the staff completely uninterested. ‘Breakfast included’ is a joke - they’re week old prepackaged grossness. Our key didn’t work. The carpets in the rooms were disgusting. The toilet made noise all night. The phone didn’t work. Whatever the cost is - is too much.
Stayed 1 night in Mar 2024
Response from Eileen on 8 Apr 2024
We apologize for the issues. Please know we have changed management and have begun renovations

2/10 Terrible

Salman

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Crazy place
Stayed 1 night in Feb 2024
Response from Eileen on 8 Apr 2024
We apologize for the issues

8/10 Good

leslie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The room is clean, beds are comfortable. Bathroom redone to a nice walk in shower. The rates are reasonable and good choices for continental breakfast. Tea and coffee available all day.
Stayed 3 nights in Feb 2024
Response from Joe on 4 Apr 2024
Glad you enjoyed your stay.

2/10 Terrible

Bethany

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Joe on 4 Apr 2024
Thank you feedback and would love feedback to know what we can do to improve.

10/10 Excellent

fei ming

It was great
Stayed 1 night in Feb 2024
Response from Joe on 4 Apr 2024
Glad you enjoyed your stay.

10/10 Excellent

jenna

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Eileen on 8 Apr 2024
Thank you for your response

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Customer was great front desk purse was very friendly explained. Everything told me where the room was. Had a good night.
Stayed 1 night in Feb 2024

10/10 Excellent

Jay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 7 nights in Jan 2024

10/10 Excellent

jenna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly

10/10 Excellent

Cheryl

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and patient staff. Accessible to many stores and easy to get to off the expressway.
Stayed 1 night in Jan 2024
Response from Joe on 25 Jan 2024
Glad you enjoyed your stay and hope to see you again!

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Roaches, but comfortable
Bed was comfortable but there were many roaches in the room.
Stayed 3 nights in Jan 2024

2/10 Terrible

tara

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Colleen Blue

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Freddie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

4/10 Poor

Marcus

Disliked: Cleanliness, amenities, property conditions & facilities
The room was was small and the pull out bed has dead roaches in it. I would not stay here again.
Stayed 2 nights in Dec 2023

8/10 Good

Trevina

4/10 Poor

Udhmvir

Business traveller
Liked: Cleanliness, staff & service, amenities
Thank u
Stayed 1 night in Dec 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
The front of the building was very nice but the area in the back of the building needs some work.
Stayed 1 night in Dec 2023

10/10 Excellent

Jaja A

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff member Josie was extremely helpful when i called prior to check in .Her courteous and Profesional response was greatly appreciated. I travel for work and will definitely choose this hotel on my next trip to the area.
Stayed 5 nights in Dec 2023

10/10 Excellent

Joann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023

2/10 Terrible

Sargun

Disliked: Cleanliness, property conditions & facilities
Response from Joe on 4 Apr 2024
Sad to hear you didn't enjoy your stay. Some feedback would be good for us so we can improve.

4/10 Poor

Raymond

Travelled with partner
Disliked: Amenities
Place needs to be updated and freshened up. Definitely overdue
Stayed 1 night in Dec 2023

8/10 Good

Vincent, huntington station

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

6/10 Okay

Verified traveller

Disliked: Staff & service
Horrible night staff and unclean room
Hotel room was not cleaned completely. Beer caps on the floor and what seemed like drugs which is dangerous since I had a service dog with me. Also the male night staff, Cedrik was extremely rude, condescending, and unprofessional. Yelled at me and refused to help myself and my BF on separate occasions. Was nasty, ignored guests and just stood in the lobby staring at the television.
Stayed 1 night in Dec 2023

8/10 Good

Oliver Eugene Davis,

Liked: Cleanliness, staff & service, property conditions & facilities
Overall a good place to get some sleep. Many places to shop and buy food right in the vicinity. Refrigerator, microwave and coffee machine in room.
Stayed 7 nights in Dec 2023

6/10 Okay

greg

Fine
Nice area. Kind of on the older side. Could use some upgrades. Fine for why we needed to stay in the area.
Stayed 2 nights in Aug 2023

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stay here instead of your parents couch
I had “reservations”about staying here ; it was a last minute trip and this was a last minute booking. I did not want to spend over $300 for what I consider to be $100/night hotels (Florida has made me a hotel snob, over $300 for a homewood or extended stay is crazy) This place was very clean, very clean. The girl at the counter was amazingly friendly and sweet and helpful. It is dated, it is old, it is a little falling apart… but it was a clean room at last minute Great shower pressure, clean towels. Reasonable price for a last minute booking. Easy access to parkway, LIE, and Jericho turnpike. New businesses, shopping and restaurants all around make this Bates hotel into better value than sleeping on a cousins couch. Overall, I would stay there again
Stayed 1 night in Dec 2023
Response from Joe on 11 Dec 2023
Glad you enjoyed your stay and thank you for feedback.

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Clean, efficient, convenient and no-frills. Good value for the price.
Stayed 1 night in Dec 2023
Response from Joe on 11 Dec 2023
Thank you for the feedback and hope to see you again.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and well kept. Loved the coffee options
Stayed 1 night in Dec 2023
Response from Joe on 11 Dec 2023
Glad you enjoyed the stay and coffee is a big hit.

2/10 Terrible

Hamidreza

Travelled with family and small children
Disliked: Property conditions & facilities
The AC was not working and they didn't do anything to fix it.
Stayed 3 nights in Dec 2023

8/10 Good

Jen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would stay again
Clean, right near shops and food.. pretty quiet and comfortable bed..kind of a cramped shower.. water stayed hot most of the time. Free breakfast was decent variety
Stayed 3 nights in Nov 2023

4/10 Poor

Josh

Stayed 1 night in Dec 2023

10/10 Excellent

Debbie

Stayed 2 nights in Nov 2023
Response from joe on 4 Dec 2023
Thank you for great review!

2/10 Terrible

Jessica

Stayed 1 night in Nov 2023

8/10 Good

Clarabelle, Elmont

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very attentive and we were able to have our dog with us
Stayed 2 nights in Nov 2023
Response from Joe on 4 Dec 2023
Glad you enjoyed your stay with us.

6/10 Okay

Mellisa

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There was black splattered all over the lamp shade and there were stains on the mattress.
Stayed 1 night in Nov 2023

10/10 Excellent

Arlene

Stayed 6 nights in Nov 2023

10/10 Excellent

Clarabelle, Elmont

Liked: Cleanliness, staff & service, property conditions & facilities
Room was very clean
Stayed 1 night in Nov 2023

6/10 Okay

Adrian

Business traveller, Travelled with partner
Decent affordable stay
Stayed 7 nights in Nov 2023
Response from Joe on 14 Nov 2023
Thank you for feedback