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Reviews of TURIM Europa Hotel

4 out of 5
TURIM Europa Hotel
Rua São Sebastião da Pedreira, 17/19, Lisbon

Reviews

8.0

Very good

Rating 10 - Excellent. 292 out of 1010 reviews" "
Rating 8 - Good. 489 out of 1010 reviews" "
Rating 6 - Okay. 174 out of 1010 reviews" "
Rating 4 - Poor. 32 out of 1010 reviews" "
Rating 2 - Terrible. 23 out of 1010 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Alvin, Moncton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros- We were able to check in earlier at 11am after an overnight overseas flight which we greatly appreciated. We received two complimentary drinks at the hotel bar. The room was spacious. Beds were comfortable. Hotel staff friendly. The location is prime. Two subway stations nearby, lots of places to eat. We had a great view of the street //// Cons- A/C not working at this time of the year since it's centralized, so it's either heat or cooling. We had to open the window to cool off room. We stayed 4 night, the complementary coffee wasn't refilled for 2 of the days even after requesting some from the front desk. Not a lot of drawers to store clothing. ///Bottom line- Would recommend this hotel especially because of its location.
Stayed 4 nights in Mar 2024

10/10 Excellent

Lynda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable, great breakfast. Older building but very well kept. Only negative that it was to warm to sleep at night even with the air conditioning on.
Stayed 1 night in Mar 2024

10/10 Excellent

Jenny, Surrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, easy access to public transportation. There is a kettle in the room. Curtain is good for blocking light. We arrived around 11 AM. We were told that the room was not ready and check-in time was 2 PM. So we waited in the lobby. The staff showed us a local map and some tips for touring the city. That was nice. But the staff did not make an effort to prioritize cleaning/preparing our room and they did not notice us when the room was finally ready. We had to ask them after 2 PM before receiving our room key. It was not a busy day. I would expect that the staff at the front desk show more enthusiasm to let us get the room earlier. Overall we were happy with the hotel and I would definitely recommend TURIM Europa to everyone who plans to visit Lisbon.
Stayed 2 nights in Nov 2023

6/10 Okay

Jared, Toronto

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Rui Veiga on 20 Nov 2023
Dear Jared,Thank you for your rating. It is our goal to provide the best possible service and our guests' opinions are very important in order to improve.We hope to see you again!

6/10 Okay

William

Stayed 4 nights in Oct 2023

4/10 Poor

Peggy, Eastleigh

Travelled with partner
Liked: Cleanliness, staff & service
The absolute worst view of tall grey walls on all sides making for the darkest room. Was ok as a bed for the night.
Stayed 2 nights in Sep 2023
Response from Rui Veiga on 20 Nov 2023
Dear Peggy,Thank you for your feedback. It is our goal to provide the best possible service and our guests' opinions are very important in order to improve.We hope to see you again and provide a better experience!

10/10 Excellent

Laurie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed property, staff very friendly, good location- only spent one night as travelling through to Faro but would recommend
Stayed 1 night in Oct 2023
Response from Rui Veiga on 20 Nov 2023
Dear Laurie,Thank you for your feedback. It is our goal to provide the best possible service and our guests' opinions are very important in order to improve.We hope to see you again!

6/10 Okay

Victor

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Good location
Although nice hotel the cleaning service was substandard - had to come down for shampoo, etc to reception few times. Breakfast not recommended - much nicer places for breakfast within 100 m for a fraction oof the price
Stayed 5 nights in Sep 2023

10/10 Excellent

Tommaso, Palm Springs

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Sep 2023

6/10 Okay

Francis

Liked: Cleanliness, staff & service, property conditions & facilities
Very good staff. Ill surely consider it again
Stayed 1 night in Sep 2023

8/10 Good

FRANK

Liked: Cleanliness, staff & service, property conditions & facilities
To far away
Stayed 3 nights in Sep 2023

2/10 Terrible

Agustin

Disliked: Cleanliness, staff & service, property conditions & facilities
Ac did not work. For 159 a night it should have WORKING AC
Stayed 4 nights in Aug 2023

6/10 Okay

Santo, Hialeah

Stayed 2 nights in Jun 2023

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 1 night in May 2023

10/10 Excellent

Donald

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Ok
Stayed 3 nights in Apr 2023

10/10 Excellent

carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bar closes early and no service in the afternoon (Sunday)
Stayed 2 nights in Feb 2023

8/10 Good

Katrina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel staff was great and helpful. Breakfast had a nice variety. Rooms were comfortable and clean. Location was close to 2 metro station. My only issue was the room windows are not very well insulated and you can hear the street traffic which there is no way to solve that.
Stayed 8 nights in Feb 2023

10/10 Excellent

Arthur

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay
It was good. Friendly staff. Great employees at the bar! Was fun watching football together!!! Place is conveniently located.
Stayed 2 nights in Dec 2022

8/10 Good

Natalie

Stayed 6 nights in Nov 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2022

6/10 Okay

Manuel

Liked: Cleanliness
Stayed 1 night in Oct 2022

8/10 Good

Ginette

Liked: Cleanliness, staff & service, property conditions & facilities
Well located! Great staff and service! Clean room. The fridge did not work in my room.
Stayed 3 nights in Oct 2022

10/10 Excellent

Francoise

Stayed 1 night in Oct 2022

8/10 Good

Neil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

yanina

Stayed 1 night in Sep 2022

4/10 Poor

Sunny

Travelled with family, Travelled with group
Disliked: Cleanliness, property conditions & facilities
Very old facility. Room door doesn’t locked properly, hot water takes 10 minutes to run in the morning. Elevator door sometimes doesn’t close. Wi-Fi sometimes doesn’t work.
Stayed 6 nights in May 2022

2/10 Terrible

ADAM

Disliked: Staff & service, property conditions & facilities
This hotel was CLOSED on my reservation day. NOBODY was available to assist me. I have end up without hotel in Lisbon at midnight ! Nobody has send me an e-mail, texted me or called to inform me about hotel closure. this is really disgusting !
Stayed 1 night in Dec 2021

10/10 Excellent

Shin Chon J

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money hotel
We were transferred to Turim Saldana at the last minute by the hotel, probably in relation to Covid 19. So the comments are on Turim Saldana instead of Turim Europa. The hotel is clean, comfortable and at a convenient location. We particularly like the hygiene measures at breakfast (staff serving food instead of self service). The only unfortunate thing is that the restuarant was closed for lunch and dinner due to the current situation, but we were able to find eating places nearby. Overall, our stay was very satisfactory.
Stayed 5 nights in Oct 2020

2/10 Terrible

Michael

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
location is pretty good. A few min walk to both trains and buses.
Stayed 4 nights in Mar 2020

6/10 Okay

Joshua

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 7 nights in Feb 2020

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service, Central with metro close by easy walk to park
Stayed 1 night in Feb 2020

8/10 Good

ute, london

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a pleasant experience overall. could not stop the piped music in the room. excellent breakfast. great shower
Stayed 1 night in Feb 2020

8/10 Good

Carlos

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2019
Response from Marta Martins - Front Office on 5 Dec 2019
Boa tarde estimado hóspede, Agradecemos os seus comentários. Obrigada.

2/10 Terrible

Jamal, London

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Baaaaaaad ..... experiences in this hotel I will never forget that
Stayed 4 nights in Nov 2019
Response from Marta Martins - Front Office on 11 Nov 2019
Good morning dear guest, We appreciate your feedback and we would like to know what caused you to leave such bad rating. Thank you.

6/10 Okay

Verified traveller

Stayed 3 nights in Oct 2019
Response from Marta Martins - Front Office on 28 Oct 2019
Good afternoon dear guest, We appreciate your feedback regarding your stay. Thank you very much.

8/10 Good

Verified traveller

Stayed 6 nights in Sep 2019
Response from Marta Martins - Front Office on 21 Oct 2019
Good afternoon dear guest, We appreciate your feedback regarding your stay at turim Europa Hotel. Thank you.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Bathroom amenities are outdated and broken.Front desk staffs are very good.
Stayed 1 night in Oct 2019
Response from Marta Martins - Front Office on 21 Oct 2019
Good morning dear guest, We appreciate your feedback regarding your stay. Thank you very much.

4/10 Poor

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Marta Martins - Front Office on 17 Oct 2019
Good morning dear guest, We appreciate your feedback regarding your stay at Turim Europa Hotel. Thank you.

2/10 Terrible

AugustoRodrigue, Palm Coast Fl

Travelled with family
Disliked: Amenities
I never to be over there in my life They are honest, they charge me for breakfast and the breakfast was included in my contract.
Stayed 1 night in Oct 2019
Response from Marta Martins - Front Office on 17 Oct 2019
Good morning dear guest, We appreciate your feedback regarding your stay at Turim Europa Hotel. Thank you.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from Marta Martins - Front Office on 17 Oct 2019
Good morning dear guest, We appreciate your feedback regarding your stay at Turim Europa Hotel. Thank you.

8/10 Good

Verified traveller

Stayed 5 nights in Sep 2019
Response from Marta Martins - Front Office on 1 Oct 2019
Good afternoon dear guest, We apreciate your feedback regarding your stay at Turim Europa Hotel. Thank you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy customer
Nicely located. Very quiet Best hotel to stay if someone is en route to Fatima. Receptionists very helpful. 2 very good restaurants just walked distance away. Will stay at this hotel again when I back next month
Stayed 3 nights in Sep 2019
Response from Marta Martins - Front Office on 30 Sept 2019
Good morning dear guest, We appreciate your feedback and kind words regarding your stay at Turim Europa Hotel. Thank you, see you then.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Friendly staff, good location, comfortable room and a good breakfast
Stayed 3 nights in Sep 2019
Response from Marta Martins - Front Office on 24 Sept 2019
Good morning dear guest, We appreciate your feedback and kind words regarding your recent stay at Turim Europa Hotel. Thank you very much.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
the staff are helpful. and friendly too they speak English too and i left my luggage for about 7 hours i cam back for if and found it in safe place.
Stayed 1 night in Sep 2019
Response from Marta Martins - Front Office on 16 Sept 2019
Good afternoon dear guest, We appreciate your feedback and kind words regarding your stay at Turim Europa Hotel. We hope to see you again someday. Thank you very much.

10/10 Excellent

GASTON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2019
Response from Marta Martins - Front Office on 13 Sept 2019
Good morning dear guest, We appreciate your feedback regarding your stay at Turim Europa Hotel. Thank you very much.

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
I was at Turim on the last night of my trip before going to the airport. At 6:30 am I woke up to a very strong smell of cigarette smoke coming in through the vents, even though they say it is a non smoking hotel. In the morning I let reception know and that it not only kept me up before my flight but gave me a horrible headache. The reception did nothing about this but say “I’ll have to ask the guest who was smoking”. I do not recommend this hotel.
Stayed 1 night in Sep 2019
Response from Marta Martins - Front Office on 12 Sept 2019
Good afternoon dear guest, We appreciate your feedback regarding your stay at Turim Europa Hotel. About what you mentioned, we want to apologize for the inconvenience this issue has caused, but even though Turim Europa Hotel is a non smoking hotel, there are sometimes people who do smoke in the room and we can only apologize for that. It is strictly forbidden to do so and that are even fines that apply to those situations. Thank you very much.