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Reviews of Hotel Lisboa Plaza, a Lisbon Heritage Collection

4 out of 5
Hotel Lisboa Plaza, a Lisbon Heritage Collection
Travessa do Salitre, 7, (Avenida da Liberdade), Lisbon

Reviews

9.4

Exceptional

Rating 10 - Excellent. 665 out of 1004 reviews" "
Rating 8 - Good. 295 out of 1004 reviews" "
Rating 6 - Okay. 33 out of 1004 reviews" "
Rating 4 - Poor. 8 out of 1004 reviews" "
Rating 2 - Terrible. 3 out of 1004 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Euripedes, New York

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is excellent
Stayed 2 nights in Apr 2024

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, property conditions & facilities
Quality hotel. Excellent staff. Good value for money!
Stayed 2 nights in Apr 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice old hotel. Great location
Stayed 1 night in Apr 2024

10/10 Excellent

Afaf

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My two sisters and I stayed two weeks at the hotel. Everybody was so professional and helpful, we felt at home, we already miss them. The breakfast was excellent. We booked our tours directly from the hotel. The taxi was ready in 5 minutes to take us to the airport, with reasonable charge. The location is great, lots of nice shops and close to the main areas!
Stayed 13 nights in Mar 2024
Response from Diogo Laranjo on 11 Apr 2024
Dear Alaf,Thank you for taking the time to share your review following your stay at the Lisboa Plaza.We really enjoyed reading your comments and we are very happy with your kind words about our attentive staff, our buffet breakfast until 12 noon and our central location at the exclusive Avenida Liberdade neighbourhood.It was our pleasure to have hosted you and your sisters and we look forward to your next visit. Warmest regards,Diogo LaranjoGeneral Manager

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Thought it was good. Gym could use some heavier weights. Not sure how much the VIP thing cost but I don’t think that it was worth it
Stayed 2 nights in Apr 2024

10/10 Excellent

Toula

Liked: Cleanliness, amenities, property conditions & facilities
Great locations for walkers.
Stayed 2 nights in Mar 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Great position in town and easy to reach from airport. Local area relaxing
Stayed 4 nights in Mar 2024

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All excellent
Stayed 2 nights in Mar 2024

10/10 Excellent

Marie

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Nice amenities. Super staff. Well situated.
Stayed 2 nights in Mar 2024

10/10 Excellent

Pasquale

Liked: Staff & service, amenities, property conditions & facilities
Friendly staff close to the area we went to etc
Stayed 2 nights in Mar 2024

10/10 Excellent

Joseph

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good breakfast. Room and bed were good size and comfortable.
Stayed 2 nights in Mar 2024

10/10 Excellent

Dusty

Stayed 2 nights in Mar 2024

10/10 Excellent

Betty, Miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. The hotel was very clean and excellent amenities. It is centrally located.
Stayed 3 nights in Mar 2024

10/10 Excellent

pawel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Gerry

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful old hotel ,very unique look.
Stayed 1 night in Mar 2024

10/10 Excellent

Anirban

Stayed 2 nights in Mar 2024

10/10 Excellent

SONIA, CHICAGO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LOCATION
Stayed 3 nights in Oct 2023

10/10 Excellent

Inna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and neat Friendly staff Excellent breakfast Close to attractions
Stayed 5 nights in Feb 2024

10/10 Excellent

Malgorzata

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel.
Stayed 3 nights in Feb 2024

10/10 Excellent

Amit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent hotel in a perfect location for walking and exploring all that Lisbon has to offer. Great rooms, wonderful breakfast options and helpful staff. A thoroughly enjoyable stay. Highly recommend.
Stayed 3 nights in Feb 2024

10/10 Excellent

Colton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

8/10 Good

Pryank

Travelled with partner
Liked: Cleanliness, staff & service
Good location, good staff, rooms are comfortable bit outdated furniture but all is neat and clean. Slightly inconvenient part is room are with old fashion keys and you have to leave with reception while going out.
Stayed 4 nights in Feb 2024
Response from Diogo Laranjo on 12 Feb 2024
Dear Pryank,Thank you for your feedback on your recent stay with us! We're thrilled that you appreciated central location at the exclusive Avenida Liberdade neighbourhood, the comfort of our rooms and, in particular, the friendliness of our staff. The Lisboa Plaza is a long-standing establishment with a rich history, under the continuous ownership of the same family since its beginning in 1954. While we endeavour to maintain the historic charm and authenticity of our establishment, an example of it are the traditional room keys, which are still more effective in terms of access and security control of the premises. Our goal is to ensure that the traditional character of the hotel remains, offering essential contemporary conveniences. We hope to have the pleasure of welcoming you back soon for another safe and memorable stay! Diogo LaranjoGeneral Manager

10/10 Excellent

Bruce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay. Real close to metro station. The Staff was very friendly and professional. It is an older hotel that has not been renovated to today’s standards, but it is very well kept and clean. I enjoyed staying there and if I go back to Lisbon I would stay there again.
Stayed 3 nights in Feb 2024
Response from Diogo Laranjo on 9 Feb 2024
Dear Bruce,Thank you for taking the time to provide us with your feedback following your recent stay with us.We are very happy that you enjoyed our central location at the exclusive Avenida da Liberdade district and also our friendly and professional staff.Reading your review brought us immense joy, especially your recognition of the unique qualities that make our hotel an old world charm. The Lisboa Plaza is a Portuguese traditional hotel, owned and managed by the same family since its inauguration in 1954, where we try to keep its singular character, combining it with today’s technologies. The hotel has been refurbished recently with this idea in mind, offering our countrys flair and avoiding being another unflavored hotel. Your recognition of this distinction is truly encouraging, and inspire us to avoid turning it into another modern standard hotel.We look forward to welcoming you back soon at our beautiful city.Warmest regards,Diogo LaranjoGeneral Manager

10/10 Excellent

Carolyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay. The staff was friendly and the the hotel room was excellent value.
Stayed 1 night in Jan 2024

10/10 Excellent

JOSE FRANCISCO MEZA

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Dec 2023

10/10 Excellent

Mihwa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful with antique furniture. It’s small enough that it felt like a mansion rather than an impersonal business. The porter gentleman was friendly and professional, giving great advice. The front desk staff were polite, efficient, and accommodating. They have 24/7 self serve coffee yea and flavored water. Breakfast was tasty and with enough variety. Parking is €16/day around the corner outside and gated. Breakfast is €14 pp. gym is small but equipped with dumbbells and cardio machines. There’s a comeback terrace on the fifth floor for a romantic rendezvous. Walls are thin due to age of the building but quiet unless someone is screaming. Good water pressure. The private sitting room by the lobby is beautiful and quiet. Good location. About 30 min walk to the waterfront and the old city.
Stayed 1 night in Jan 2024
Response from Diogo Laranjo on 23 Jan 2024
Dear Mihwa,Thank you very much for staying with us and for your kind words.We are happy to read that you had a great stay with us and particularly appreciated our friendly and helpful staff, and the comfort of our traditional hotel. We would like to point out that the Lisboa Plaza is located in the most exclusive area the historic center - the Avenida Liberdade. From here you can easily walk to the most important monuments and tourist attractions of Lisbon’s old town.Thank you very much for your comments and it will be a pleasure to welcome you again to our beautiful city.Warmest regards,Diogo LaranjoGeneral Manager

10/10 Excellent

Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spectacular service.
Stayed 3 nights in Jan 2024

8/10 Good

Mauricio A

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay in Lisboa Plaza was great, staff was accommodating and attentive, the premise was nice a cozy. The only problem I found was that the walls were not sound proof, I could hear my neighbors TV when I was trying to relax early in the evening.
Stayed 5 nights in Jan 2024
Response from Diogo Laranjo on 22 Jan 2024
Dear Mauricio,Thank you for staying with us and for sharing your comments.We are very happy that you enjoyed your stay with us and our friendly staff.Please accept our sincere apologies for any inconvenience caused by noise disturbances from other guests during your stay. We fully understand the significance of a tranquil atmosphere and will make every effort to address such matters more effectively in the future.We hope to soon have the pleasure of welcoming you again and offer you a totally satisfactory stay.Kindest regards,Diogo LaranjoGeneral Manager

10/10 Excellent

Paul, New Bedford

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is old world beautiful and the staff is excellent. Second time staying here and will be back.
Stayed 4 nights in Jan 2024

10/10 Excellent

Elisha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay, comfortable and clean rooms and great buffet breakfast. Fantastic reception staff. Great to have the lounges with drinks to relax in after touring the city Would highly recommend this hotel
Stayed 1 night in Jan 2024

10/10 Excellent

John, Fleet

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location where everything worked and has a nice atmosphere. Could argue it’s a little tired but that doesn’t detract from the comfort. Breakfast buffet was amazing !!
Stayed 4 nights in Jan 2024

10/10 Excellent

Paul, New Bedford

Stayed 2 nights in Jan 2024

10/10 Excellent

Natalka

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is perfectly located in downtown Lisbon. Most important sites are completely walkable from this hotel. The parking is great. We arrived in the morning and the hotel was able to give us a room immediately which was greatly appreciated. The beds were comfortable and the decor in the room wonderful. The breakfast was wonderful. There are many restaurants to choose from just a short walk away, and if walking is not your thing, there was dinner available in the hotel. I have already recommended this hotel to multiple friends. We would definitely stay here again
Stayed 1 night in Dec 2023
Response from Diogo Laranjo on 10 Jan 2024
Dear Natalka,Thank you for your feedback on your recent stay with us! We're thrilled that you appreciated our central location at the exclusive Avenida Liberdade neighbourhood and the comfort of our hotel. We're delighted to hear that you had a pleasant stay and have already recommended us to your friends. Make sure they all will be most welcome!We would be thrilled to have the opportunity to welcome you back to our beautiful city. Warmest regards,Diogo LaranjoGeneral Manager

10/10 Excellent

Jia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient but still quite
Stayed 1 night in Dec 2023

10/10 Excellent

Kevin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay. The decor is dated, but it was clean and comfortable, especially the bed. A small pain to have to leave the key at reception each time you go out. Avenida metro station is close by so it's easy to get around. Friendly staff.
Stayed 2 nights in Jan 2024
Response from Diogo Laranjo on 10 Jan 2024
Dear Kevin,Thank you for your feedback on your recent stay with us! We're thrilled that you appreciated central location at the exclusive Avenida Liberdade neighbourhood, and in particular the friendliness of our staff. The Lisboa Plaza is a long-standing establishment with a rich history, under the continuous ownership of the same family since its beginning in 1954. While we endeavour to maintain the historic charm and authenticity of our establishment, an example of it are the traditional room keys, we also aim to balance it with modern comfort. Our goal is to ensure that the traditional character of the hotel remains intact, offering many contemporary conveniences. We'll continue exploring ways to update and improve certain aspects, ensuring that our Guests enjoy both the heritage and comfort during their stay.We hope to have the pleasure of welcoming you back soon for another enjoyable stay!Warm regards,Diogo LaranjoGeneral Manager

10/10 Excellent

Pat

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location near a metro station and a beautiful walk.
Stayed 4 nights in Jan 2024

10/10 Excellent

Enrique

Stayed 3 nights in Dec 2023

10/10 Excellent

Pariwat

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Lisboa Plaza is located in a nice area with many upscale shops, nice restaurants, safe neighborhood, very close to Rossio Train Station and many attractions in Lisbon. The hotel staffs are professional, helpful, polite and took good care of us while we stayed there. The room is cleaned and our beds were done on a daily basis.
Stayed 6 nights in Dec 2023

10/10 Excellent

Milena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación para disfrutar de Lisboa a pie. Lo unico que cambiaria es tener café en la habitación
Stayed 3 nights in Dec 2023
Response from Diogo Laranjo on 2 Jan 2024
Estimada Milena,Agradecemos sus amables palabras y nos complace saber que la ubicación de nuestro hotel ha contribuido a una experiencia placentera explorando Lisboa a pie.En nuestro Guest’s Lounge, al lado de la recepción, ofrecemos té, café y agua de frutas las 24 horas del día, pero si prefiere tener té y café en su habitación, estaremos encantados de proporcionárselas. Sólo tiene que solicitar a nuestro personal de recepción y estaremos encantados de atender su deseo también de forma gratuita (puede encontrar esta información en el directorio de su habitación). Por favor pregunte siempre a nuestro personal si hay algo que pueda hacer que su estadía sea más agradable y estaremos encantados de intentar satisfacer su deseo.Muchas gracias por su reseña y esperamos verla pronto de regreso.Un cordial saludo,Diogo LaranjoDirector Général

8/10 Good

Glenn

Liked: Cleanliness, staff & service, amenities
The rooms are very small, the decor and infrastructure are very dated but the hotel is well maintained. There are a lot of friendly staff and the breakfast buffet is very good. The location is tops; it's right off Avenida da Liberdade, near all the finest stores and convenient to all tourist areas of Lisbon.
Stayed 5 nights in Dec 2023
Response from Diogo Laranjo on 2 Jan 2024
Dear Glenn,Thank you for staying with us and for sharing your thoughts.We're delighted to hear that you found our staff to be very friendly. Ensuring caring customer service remains our top priority. The Lisboa Plaza, with its privileged central location just off the exclusive Avenida Liberdade, stands as a historic hotel owned by a single family since its beginning in 1954. Our commitment revolves around preserving the hotel's traditional style while seamlessly integrating modern technologies. Our foremost aim is to maintain the hotel's distinctive character in perfect condition, all while incorporating the comforts of contemporary living. The recent refurbishments of all rooms embody this vision. Please note that our rooms vary in size and in layout, ranging from the petite rooms to the junior suites.We look forward welcoming you again to our lovely city and having the opportunity to offer you a most enjoyable stay.Warm regards,Diogo laranjoGeneral Manager

10/10 Excellent

Jia

Stayed 1 night in Dec 2023

10/10 Excellent

Carlos

Stayed 3 nights in Dec 2023

10/10 Excellent

Marcelo, Suwanee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our favorite city center hotel. Beyond the cozy vintage building and decor, staff is awesome. Will definitely come back with my family.
Stayed 2 nights in Dec 2023

10/10 Excellent

Willim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Overall a great stay. The location is fantastic and close to the train. Tucked away from the main street but walkable to shops, bars and restaurants. The only downside is the floors were creaky and the rooms were soundproof but considering its an older building thats to be expected. No complaints otherwise.
Stayed 2 nights in Dec 2023

10/10 Excellent

Alex

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can’t wait to come back
We checked in with a family of 3 and 2 dogs. We didn’t think it would be an easy stay in a hotel. But it was so comfortable and the stay did everything to make our stay comfortable and enjoyable. Thank you for the upgrade and bubbles on arrival. We can’t wait to come back
Stayed 2 nights in Dec 2023

10/10 Excellent

Marcelo, Suwanee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy classic/vintage hotel. Location, location, location. Easy access via underground to the airport and the main train station. Excellent buffet breakfast. Will return.
Stayed 1 night in Dec 2023

8/10 Good

India

Travelled with family
Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything! Brilliant stay! Delicious sardines at breakfast. Would definitely return.
Stayed 3 nights in Dec 2023

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tiny room, good for a weekend
Stayed 3 nights in Nov 2023
Response from Diogo Laranjo on 18 Dec 2023
Dear Ivan,Thank you for staying with us and for sharing your experience. We are very happy that you enjoyed your stay with us at the exclusive Avenida Liberdade neighbourhood.Concerning our rooms, they vary in size and layout, from the petite room to the junior suites, but all of them offering the same up to date technologies and equipment.We look forward to have the pleasure to welcoming you again soon to our lovely city.Kindest regards,Diogo Laranjo General Manager