2 outdoor pools

Reviews of Centra by Centara Coconut Beach Resort Samui

4 out of 5
Centra by Centara Coconut Beach Resort Samui
M. 4 T. Taling-Ngam, 114/1, Koh Samui, Surat Thani Province

Reviews

7.8

Good

Rating 10 - Excellent. 59 out of 224 reviews" "
Rating 8 - Good. 106 out of 224 reviews" "
Rating 6 - Okay. 42 out of 224 reviews" "
Rating 4 - Poor. 8 out of 224 reviews" "
Rating 2 - Terrible. 9 out of 224 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Jiranuch

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoy
Nice relaxing
Stayed 2 nights in Dec 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice, pools lovely beach atea kept clean daily. Locality a bit remote although there is a hotel chargeable bus.very friendly people. Weather warm to hot with breeze. Room lovely. A very nice holiday by Expedia, flights, excellent by Cathay Pacific.
Stayed 20 nights in Feb 2020
Response from Samita W. on 2 Mar 2020
Thank you for taking the time to review following your recent stay with us. Your feedback is valuable and we sincerely appreciate it. It was a pleasure reading your pleasant experience with us. The entire team and I were thrilled by your kind words left for us and you may rest assured that this has been shared with all colleagues. Best regard, Ms. Samita Wilaisuksri Front Office Manager

8/10 Good

Thipkesone

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stayed 1 night in Jan 2020
Response from Samita W. on 2 Mar 2020
Thank you very much for choosing to stay at Centra by Centara Coconut Beach Resort Samui and for reviewing your recent experience with us. We do appreciate and value your comments which are very valuable in helping us to maintain a high level of service to all our guest and in ensuring that your expectations are met on each visit. Please rest assured that these matters have been addressed to our concerned department for deliberation and corrective measures. Best regard, Ms. Samita Wilaisuksri Front Office Manager

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff and the grounds were very good. It had well maintained gardens and good cleanliness. The pools were ok, the steps to exit the main pool were a bit rickety, and with the swim up pool you had to walk along everyone’s patio to enter and exit. There was a swim up bar at the swim up rooms, with a 1 til 2 happy hour, however the seats weren’t very comfortable on the patio, so not somewhere you would like to spend long sitting. The pool loungers were ok, but no cushions so not ideal for a whole day sunbathing. They did have 4 circular loungers, but get up early to bag one of those. The beach wasn’t bad, but had lots of seaweed in and on the beach. The worst thing for me, really, was the rooms. The bed was incredibly hard, and I asked if they had a topper. They kindly put another duvet under the sheet, which helped soften it up a bit. The rooms are probably in excess of 20 years old, and feel it! The white plastic fittings in the bathroom are now a grubby yellow colour, the shower isn’t up to much and the furniture is decidedly old. We were booked in for 10 nights, but moved after 5.
Stayed 10 nights in Jan 2020
Response from Samita W. on 2 Mar 2020
Thank you very much for taking time to complete the online guest questionnaire while stay with us at Centra by Centara Coconut Beach Resort Samui. The entire team and I would like to apologies that you were disappointed during your stay, we are regret that some aspects of your stay fell below expectations and Thank you for your value comments which are very valuable in helping us to maintain a high level of service to our entire guest and in ensuring that your expectations are met on each visit. Please rest assured that these matters have been addressed to our concerned department for deliberation and corrective measures. Best regard, Ms. Samita Wilaisuksri Front Office Manager

6/10 Okay

hong har

Travelled with group
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Quiet spot lovely situation Limited English TV. No USB recharging
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Amenities, property conditions & facilities
Very attractive property.The swimming pools are lovely and the restaurant/bar facilities are very pleasant. The masseuses are very skilful. However, the standard of housekeeping was inconsistent with items frequently forgotten. The bedsheets should be changed more often.
Stayed 10 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LOVED THE FACT IT WAS SO QUIET AND YET THE STAFF WERE SO FREINDLY. WE HIRESD A SCOOTER SO WE COULD GET OUT AND ABOUT. GREAT PLACE TO VISIY AND STAY
Stayed 14 nights in Jun 2019

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in May 2019

6/10 Okay

Yeow

Travelled with group
Disliked: Amenities, property conditions & facilities
Clean & quiet
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful, premises well presented. Everything is a taxi away, don’t expect to walk to town or shops.
Stayed 9 nights in Mar 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Staff very friendly, and the cottage near the beach was great.
Stayed 6 nights in Feb 2019

8/10 Good

A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very peaceful place, we love this environment. But we can't enjoy snorkeling around this hotel, have a long way going to nice snorkeling area by car and boat.
Stayed 2 nights in Dec 2018

6/10 Okay

joe, Australia

Hotel is in need of some TLC... no lift to second floor so must carry your luggage up... so had to upgrade to pool room. Room floor very slippery to watch out as my wife and I both fell at different times...had to put towels down on floor in bathroom to avoid slipping. Too far/very far from everything Grounds well maintained....and picturesque....
Stayed 3 nights in Nov 2018
Response from nipaporn Thongmunee on 21 Nov 2018
Thank you very much for choosing to stay at Centra by Centara Coconut Beach Resort Samui and for reviewing your recent experience with us. We do appreciate and value your comments which are very valuable in helping us to maintain a high level of service to all our guest and in ensuring that your expectations are met on each visit. I am so pleased to learn that you enjoined overall hotel’s service and facilities. It is indeed regrettable that certain aspects are not up to your expectations. Please rest assured that these matters have been addressed to our concerned department for deliberation and corrective measures. Hopefully see you again. Warmest Regards,

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely place
lovely place staff were lovely and always helpful. not much to do outside the hotel but hotel will hire you a motorbike if you need to go off site . also right on the beach would visit again
Stayed 7 nights in Oct 2018
Response from Nipaporn Thongmunee / Front Office Manager on 11 Nov 2018
Dear Guest, Thank you very much for choosing to stay at Centra by Centara Coconut Beach Resort Samui and for reviewing your recent experience with us. The entire team and I are delighted with your outstanding review, we are very happy with your positive review and during your stay everything was good. We really do hope to welcome you again soon!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional
Stayed 2 nights in Jul 2018
Response from Sarawut Lim Front Office Manager on 9 Aug 2018
I would like to thank you for taking the time to communicate your valued feedback. Your feedback and comments will contribute to helping us improve our performance and exceed our guests’ expectation. Please rest assured that we are all committed and working hard to continuously improve the quality of our service to our guests’ expectation. Hopefully see you soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2018

10/10 Excellent

Liam Drennan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tranquil and Romantic Resort
The resort is on a remote side of the island far away from the hustle and bustle so if you going for relaxation you have found your place Its tranquil resort offering you the break away from the city life so if you looking for a party or nightlife retreat this is not the place for you The staff and management are super friendly as well as always trying to keep you happy and improve Give this resort a try especially if you looking for a quite getaway you wont be spite

8/10 Good

Andrew, Dubai

Liked: Property conditions & facilities, room comfort
Great location
The hotel has most of what you would want and expect on a holiday. Location is great, nice pool, decent rooms, food is pretty good.
Stayed 4 nights in Mar 2018

10/10 Excellent

Michael

Stayed 7 nights in Feb 2018

8/10 Good

amber , sydney aus

Liked: Staff & service, property conditions & facilities, room comfort
Lovely hotel but very out of the way
My partner and I stayed for 2 nights and the hotel was lovely however it is an hour from the airport and has absolutely noThing around it not recommended if you are looking to do activities around Koh Samui. I totally recommended if you are interested in escaping somewhere quiet and beautiful. Happy hour with 2 for 1 drinks every night from 5-7 was good and the breakfast buffet was also good too.
Stayed 2 nights in Feb 2018

8/10 Good

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2018

10/10 Excellent

maddy, yorkshire. u.k

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
beautiful hotel
Hotel was fantastic. The staff couldn’t do enough. The food was amazing. The pools were always clean as was the beach. Will definitely be spending new year here again this year. Thank you for making our stay in Samui amazing
Stayed 13 nights in Dec 2017

8/10 Good

David , Jersey, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Good hotel with great pools and new comfortable sun loungers. Restaurant food and breakfast is good. Very helpful and friendly staff. Quiet location with great sea views. You do need a car or scooter to visit other places or take a taxi.
Stayed 6 nights in Nov 2017
Response from New, General Manager on 30 Nov 2017
Dear David, Thank you for taking the time to review Centra by Centara Coconut Beach Resort Samui following your recent stay with us. Your feedback is valuable and we sincerely appreciate it. The entire team and I are very happy with your excellent review of the resort and are overjoyed to read your comments regarding the good quality food, friendly staff and great views. We hope to have the opportunity to welcome you back in the future. Warmest Regards, New, Rutjiret Ananphong, Resort Manager.

6/10 Okay

Michael, Sydney Australia

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice hotel in the middle of no where
I booked 3 nights to attend a friends wedding. We arranged transfers with the hotel. When we arrived the taxi was not there. I tried to call the hotel but there was no answer. About 20 minutes later our taxi arrived. What followed was a 1 hour plus taxi ride to the hotel. I spoke to the taxi driver and found out that the location of the wedding was near the airport. At check in I spoke to the girl and explained that the hotel was too far from the wedding location (Totally my fault) and that we would change hotels the next day. I said I did not want a refund. She was very nice and said that she would include breakfast the following morning which we thanked her for. The next morning we sat down to have breakfast and were told by staff that we were not entitled to breakfast and asked to leave. Quite embarrassing. This place is in the middle of no where, we went to have a drink after check in and it cost 800 bhat return for a taxi, very expensive.
Stayed 3 nights in Sep 2017
Response from New, General Manager on 2 Nov 2017
Dear Michael, Thank you for taking the time to review Centra by Centara Coconut Beach Resort Samui following your recent stay with us. Your feedback is valuable and we sincerely appreciate it. The entire team and I are pleased to hear you enjoyed the facilities and found the resort a great place to relax. The hotel offers a shuttle service to Lamai and Chaweng, which comparatively is much cheaper than any taxi service. We would like to sincerely apologise for the confusion caused during breakfast, we have made our staff aware of the situation and will improve the communication between night and day staff. We hope to have the opportunity to welcome you back in the future. Warmest Regards, New Rutjiret Ananphong Resort Manager Centra by Centara Coconut Beach Resort Samui

2/10 Terrible

Stina

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Don't stay here
Service is terrible - we are on our honeymoon and this was our first destination, they cancelled our transfer to the hotel despite us calling them the very same morning during our layover in Bangkok to confirm our booked transfer. The staff could barely speak nor understand English, they didn't know how to make international calls to reach us on our mobiles and it took them forever to sort the mess about the transfer out.
Stayed 1 night in Jul 2017

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Coconut review
Hotel was good for a quick stay. Breakfast was pretty good. The hotel just isn't by anything, so if you only want a hotel without any options of restaurants or shopping near by then this is the place for you.
Stayed 1 night in Jun 2017

10/10 Excellent

Mary, Koh Samui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super place
Really enjoyed stay.Looking forward to next visit.

4/10 Poor

Neil, Tin Can Bay, Qld, Australia

Disliked: Staff & service, property conditions & facilities
Second, and last time at this one.
We stayed 2 years ago and enjoyed our stay so decided we would come back but we were very disappointed this time so it will be our last. Poor management and staff with very little English understanding. Firstly our booked shuttle from the airport did not turn up causing us delays while we contacted the hotel and then made personal arrangements. Another transport debacle when the daily shuttle into Chewang was changed to an hour earlier causing us to miss it (we had booked the previous night and I took a photo of the timetable then to be sure). The manager was most unsympathetic but after lots of shouting he arranged a driver. The breakfast experience had deteriorated and they tried to charge us on the first day when it was included in our stay. The TV picture quality was very poor and to have old TV's like you have in this day and age is very poor. Towels were threadbare and stained and one of the beach towels had a hole in it. In all we are sorry we returned.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Bob, Perth

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Miles from nowhere
Didn't start well with no arrival transfer waiting, the hotel lost the correspondence, however after we caught a cab and arrived, we were greeted courteously and eventually shown to our room. Facilities were very basic but comfortable. Amenities were essentially non existent, only a bulk soap dispenser on the shower wall. A small mat of hair covered the shower grate and remained there for the duration of our stay. The hotel professes a green policy and will reuse towels and bedding if advised. The reality is that we almost had to demand a change of bedding as our housekeepers trolley didn't have it onboard as a standard item. The toilet suffered blockages and the noisy air conditioner leaked water onto the floor. The only English news on the inhouse TV, BBC, presented a frozen face to us for the entire stay and the attached DVD player was unusable and remained so for our stay despite being reported to the front desk. Remote units both had flat batteries That said, the property had a lovely ambience , great pools and sufficient recliners, beach chairs etc to allow a restful break. Standard of food was generally good and the serving staff were helpful and enthusiastic.

8/10 Good

mia, bangkok

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel close to the beach and good food
It was good but room service was poor and the pool was dirty

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay on Koh Samui
We really enjoyed our stay in the hotel. Everyone was kind to us, especially the bike guard! Can not recommend enough! See you soon!

8/10 Good

lucy

Liked: Cleanliness, property conditions & facilities, room comfort
Great if you like to stay in resort
Very relaxing stay but hotel is in very secluded area. Very few shops or restaurants nearby. Paid exceptional amounts for valentines dinner which was disappointing - waited an hour between starter and main which was cold and they forgot to bring coffee with pudding. Good pool on beach and free pool table.

8/10 Good

MC , Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money, With all required facilities, nice staff

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel close to quiet beach
This holiday was intended to be restful and peaceful and it was. All facilities were excellent. Thai food wonderful.

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, pools and beach are the best bits
Hotel is lovely, pools and beach both really great. Only slight challenge is it's a bit far from many things so lots of taxis, but if you're looking for quiet relaxation and don't mind occasional taxi trip this place is great

6/10 Okay

Verified traveller

Liked: Cleanliness
This propert is not close to anything, you need transportation if you stay here. This property is not a 4 star property, centra only rates it a 3 star, however it is a worn 3 star

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was a really nice hotel it's just isolated no bars or shops around you are forced to just stay within the hotel unless you book tours to go out to the other islands. Great place if you are looking to be away from crowds and shopping. The nearest shop is about 1km away on a dirt road.

2/10 Terrible

esteban a, Qatar

Disliked: Cleanliness, property conditions & facilities, room comfort
Nightmare from hell!
Worst experience ever, major disappointment. The pictures and webpage do NOT reflect the sad reality. From the moment we arrived it just felt wrong, after 2 days (of a 7 day vacation) we left to another hotel. They promote 80 TBH beers at the front desk but charge 160 THB at the bar (plus 10% service fee and 7% taxes), FALSE advertisement. Rooms had old 90's TV and some didnt even work, rusty and dirty bathroom fixtures, ripped sheets with stains, bathroom looked like it belonged in a hostel, not a 4 star hotel, barely 2 stars! Bedbugs were vicious, place was nasty. The towels were never changed and smelled like they have never been cleaned, moldy and like old folks home. We checked in at 4pm and reported the AC in one of the rooms was not working, it took them until 9pm to eventualy change the room. The beach is totaly disgusting, debris, trash, broken bottles, they never clean it. The sand is muddy and nasty. This place was a complete disappointment from every angle. We had a family vacation of 6 people , 3 rooms for 7 days. We left after just 2 nights knowing we would NOT get a refund, but i wasnt going to let this hell hole ruin our vacation. When we checked out the lady at the front desk gave us our bill ( food and drinks) and it seemed a bit high, we asked for the signed receipts and immediatly noticed the last charge of 2,500 was no where to be found. Right away the lady at the front desk said she made a mistake and removed this charge, sneaky lady! BEWARE!!!

8/10 Good

RONALD, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Beach Location!
Not in the heart of all the action, as it was about 35 mins away. Great for a quiet get away for couples or families.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities

10/10 Excellent

Sarah, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect resort in a secluded spot.
Super relaxing stay at a beautiful resort in a secluded part of town

8/10 Good

Victoria, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for the money, quiet, peaceful
The place was great, staff were really lovely especially Wut. A couple of the girls taking food and drinks orders were very slow and got simple orders wrong but it wasnt a major deal. The hotel was really nice, pools were clean and great. Lovely long pool by the rooms and another by the beach with a kids pool. It was very quiet. We were the only ones having dinner on the first night in the restaurant. It wasnt that cheap compared to outside (usual for a hotel) so I think most people ate out. We only had a few nights so it was fine and the food was good. Spa was great an the massage was amazing. 600 baht (£12) for an hour. Reception were great and anything we asked for wasnt a problem - extra bed for a child etc. Breakfast was great and lots to choose from. Check in and out was super fast and easy. There were dogs around that came in from outside that was a downside for a resort. We had a pool access room which was great for kids who are old enough to swim of course. I would go again. And it was very windy - we have stayed all over the island and this part was its only little climate. But it was so hot the breeze/wind was very welcome! We really enjoyed our stay. A few things they could improve but for the money really great.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
For the price compared to other places in Thailand, it wasn't great.

10/10 Excellent

Stephanus, Middelburg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location and food. Value for money.
Had a wonderfull stay. Hotel is quite old, but still very sufficient. Staff was very friendly. Hotel location is extremely quiet and very peaceful. We were very pleased with the food in the hotel restaurant and the location of our room.

8/10 Good

Cleo, Birmingham, UK

Liked: Cleanliness, staff & service, room comfort
Remote hotel, great for peaceful breaks
Our stay at the hotel was okay. The staff were extremely helpful and the proximity to the beach was perfect. The hotel has the potential to be a great destination, however it is very remote with no amenities at walking distance. Great for relaxing and enjoying a peaceful stay. Not great if you are not a dog lover as they roam around the hotel premises, around the pool and at your room entrance and across your patio if you are on the ground floor.

6/10 Okay

Sheenah, Portugal

Basic hotel, very close to the beach in the South
My bedroom was large and basic, you could hear the guests speaking in the bedroom next door, the room was clean and had all of the basic requirements, unfortunately the main block of rooms overlook the pool and when the children go in in the morning they make a hell of a lot of noise, this of course is the parents fault as they should realise that 7am is not the right time to allow them to shout and scream, as it wakes the guests up who are asleep or were asleep! The breakfast could be better, more covers for the food and a better choice of fruit, we are after all in a tropical country with a wonderful selection of fruit! It was melon and water melon and pineapple, unfortunately, I can not eat any form of melon, when requested the staff were kind enough to give me another fruit to have with the pineapple. Why is it when you are by the pool near a hotel bar you have to have from morning to night music playing? It is so relaxing to hear the waves quietly splashing on the beach, it's such a pity that it is drowned out by music, anybody who is desperate for music could take their personal head sets along! The bottom of the pool had several tiles broken which really needs to be looked at and the beach admittedly it was after a storm could have been cleared early in the morning instead of waiting to after lunch!

10/10 Excellent

Simon, Uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for a relaxing chilled stay
We had 2 nights here before having 2 nights in chasing area. We knew it was quiet and it really was. A lovely secluded hotel on the south west corner. Very clean, modern hotel with very accommodating and friendly staff. Fantastic to have a poolside room, just to relax day or night. Only downside for me was hotel food and drink prices being a bit steep, but we found some great restaurants down the road so didn't actually try the food. Couldn't image this hotel was on the same island after driving round it (the majority of it being so touristy and in your face) Would visit here again