Terrace/patio
Check availability

Reviews of Saxon Hotel, Villas and Spa

5 out of 5
Saxon Hotel, Villas and Spa
36 Saxon Road, Sandhurst, Sandton, Gauteng

Reviews

9.8

Exceptional

Rating 10 - Excellent. 90 out of 98 reviews" "
Rating 8 - Good. 4 out of 98 reviews" "
Rating 6 - Okay. 1 out of 98 reviews" "
Rating 4 - Poor. 1 out of 98 reviews" "
Rating 2 - Terrible. 2 out of 98 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mr S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First class service
The Saxon is a beautiful property but it was the service which set it apart. Switched on intelligent staff who were really focused on ensuring guests got what they wanted from their stay.
Stayed 1 night in Dec 2023

10/10 Excellent

brett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

ALAN, Johannesburg

Stayed 1 night in Nov 2023

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, property conditions & facilities
An amazing stay as usual!
Stayed 3 nights in Oct 2023

10/10 Excellent

Magdalene, Reno

Liked: Staff & service, amenities, property conditions & facilities
What a beautiful property! Even though it rained the first two days The Saxon was magical! Everywhere you look is a feast for the eye…and the cuisine was an amazing feast as well!
Stayed 4 nights in Oct 2023

8/10 Good

Richard, Winnetka

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Ok but limited menu options
Stayed 4 nights in Aug 2023

10/10 Excellent

MARGARET

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location to have a relaxing stay.
Stayed 3 nights in Feb 2023

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

2/10 Terrible

Neil

Stayed 1 night in Nov 2022

6/10 Okay

Russell

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Decline of Saxon Hotel
breakfast service was VERY poor. Orange juice was not fresh - asked for ginger to be added. Did not happen. Cappuccino was cold. Eggs Benedict took 50 minutes to arrive, was cold and not on ciabatta as requested. Waitresses had no idea how to set the table and remove plates before they bring the next course. a real bad experience. was not like this a few years ago.
Stayed 1 night in Oct 2022

10/10 Excellent

David

Stayed 4 nights in Jun 2022

10/10 Excellent

Warren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional in every way!
Stayed 2 nights in May 2022

10/10 Excellent

aart

Stayed 1 night in May 2022

10/10 Excellent

Michael

Stayed 1 night in Mar 2022

10/10 Excellent

KEVIN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Saxon Hotel, Johannesburg
Excellent with outstanding service. I intend to visit again.
Stayed 3 nights in Mar 2022
Response from Masood Sadulla on 8 Mar 2022
Dear Kevin, Thank you very much for your kind comments. We are very excited to be welcoming you back to our hotel. Kind regards Masood Sadulla Chef Concierge

10/10 Excellent

aart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Masood Sadulla on 2 Dec 2021
Dear Mr. Timmer, Thank you very much for your kind review score!

10/10 Excellent

Drue

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel and amazing spa!! Excellent service, food and staff.
Stayed 1 night in Nov 2021
Response from Masood Sadulla on 23 Nov 2021
Dear Drue, Thank you very much for your wonderful comments. We cannot wait to welcome you back to our hotel.

2/10 Terrible

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2021

4/10 Poor

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A few unusual mistakes including being put in the wrong room
Stayed 2 nights in Sep 2021
Response from George Cohen on 23 Sept 2021
Dear Chris, Thank you for sharing your recent experience with us at the Saxon Hotel, Villas and Spa. We are disappointed to learn that your visit was not to the standard that we pride ourselves in. Please can I ask you to contact me on managingdirector@saxon.co.za so that we can discuss your experience in more detail. Best regards, George Cohen

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2021

10/10 Excellent

Makhosabo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Marketing Team on 2 Jun 2021
Dear Makhosabo, Thank you so much for your rating - we are delighted that you enjoyed your time here with us at the Saxon! Best regards,

10/10 Excellent

Nimalan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent premise and location. We stayed in a villa, but Qunu restaurant service sub par and overpriced. Had to ask 3x just to get a bottle of wine and waiters kept forgetting our orders
Stayed 1 night in Mar 2020
Response from Marketing Team on 13 Mar 2020
Dear Nimalan, Thank you for your review of your stay here with us at the Saxon. Thank you also for your comments on Qunu, we will certainly escalate it to the restaurant team.

10/10 Excellent

Marc B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SUPERB EXPERIENCE!
We asked to be picked up at the airport and they were waiting for us when we arrived! The ride and the chauffeur were perfect. We were greated by the manager at our arrival who introduced is to our concierge Lyndsey and she attended to all our needs perfectly. We asked for late checkout the next day since our flight was at 8:00 PM and they let us have the room till 3:00 PM graciously! The room was exceptional, the service and facilities superb. We were there on our last trip to JNB and we will be back on our next one!
Stayed 1 night in Feb 2020
Response from Marketing Team on 13 Mar 2020
Dear Marc, Thank you for you this wonderful review of your stay with us. It is such a pleasure to hear that you found the service and facilities to be superb. We look forward to welcoming you back again soon!

10/10 Excellent

Sherence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful experience
It was an amazing and wonderful experience and we had a lot of fun
Stayed 1 night in Jan 2020
Response from Marketing Team on 13 Mar 2020
Dear Sherence, We are delighted to hear you had an amazing and wonderful experience here with us. We look forward to welcoming you back again in the future.

10/10 Excellent

Ashton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing evening!
Absolutely superb. We were unfortunately only here one night but I would return to Johannesburg just to stay here again. One of my favorite hotels ever. Rooms were above and beyond, dinner at Qunu was fabulous and breakfast served in room was delightful as well. The property and staff unparalleled.
I will dream about this mushroom appetizer.
Kingklip
Qunu
Stayed 1 night in Jan 2020
Response from Marketing Team on 13 Mar 2020
Dear Ashton, Thank you so much for your wonderful review of your stay with us. It is always such a pleasure to receive this kind of feedback! We look forward to welcoming you back again in the future.

10/10 Excellent

naomi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional
When we have to stay in J'Berg this is the ONLY hotel to stay at. Everything about The Saxon is exceptional from the service right down to the bedding. 1 night is never enough!
Stayed 1 night in Jan 2020
Response from Marketing Team on 13 Mar 2020
Dear Naomi, Thank you for your review of your stay with us here at the Saxon. We are delighted to hear you found the experience to be exceptional! We look forward to welcoming you back again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
South African luxury
This was easily the best place I've stayed all year! The service was top-notch: staff were personable and always a step ahead. There are less than 60 rooms here and you really feel the intimate nature of the service as a result. The facility itself...amazing. The villas are connected by an elevated walkway, and I can't recommend the spa enough! The breakfast buffet each morning was also impressive.
Stayed 2 nights in Dec 2019
Response from Marketing Team on 13 Mar 2020
Thank you so much for your wonderful review! We are delighted to hear that you found the facility to be amazing and the staff personable. We look forward to welcoming you back again soon.

10/10 Excellent

Shane

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
UNFORGETTABLE - MODERN - PICTURESQUE
I’ve stayed in many hotels, NONE of them come close to this hotels Hospitality. The Hotel really gives you the sensation of being at Home... Away from home. The staff are friendly, Food is superb and service is great. This is my new favorite boutique hotel in the world.
Stayed 1 night in Dec 2019
Response from TeamSaxon on 10 Dec 2019
Dear Shane, Thank you so much for your wonderful feedback on your stay with us! We look forward to welcoming you back again in the future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the most beautiful hotels I’ve been to. The service is amazing, the rooms are very spacious, the food in all 3 restaurants is spectacular. The spa and their treatments are great. Its my second time and wouldn’t doubt for a second in coming back.
Stayed 1 night in Oct 2019
Response from TeamSaxon on 10 Dec 2019
Thank you so much for your wonderful feedback! It is always a pleasure to receive this kind of feedback from a guest - we look forward to welcoming you back again in the future.

10/10 Excellent

Verified traveller

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Guy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
World Class Elegance
This is an amazing property that is part of the Leading Hotels group. The rooms are spacious and thoughtfully furnished, the restaurants are superb, and the service was perfect. It is a peaceful oasis in the middle of this massive city. Highly recommend.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service and personalised service. A beautiful hotel
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Impeccable service and personalised stay, A beautiful hotel with great privacy
Stayed 3 nights in May 2019

10/10 Excellent

VN, Harare

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel and staffs attention to detail and service was exceptional
Stayed 2 nights in Apr 2019

10/10 Excellent

ShumbaZW

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel always great staying here value for money truly five star
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel and spa; a lot of value for the price. Excellent service, food, and comfort.
Stayed 1 night in Jan 2019
Response from Miguel Brunido on 5 Mar 2019
Dear Anonymous, We are delighted to receive your review of your recent stay with us. It is such a pleasure to hear that you loved the hotel and spa as well as finding the service to be excellent. We look forward to welcoming you back again soon. Best regards, The Saxon Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An exceptional experience in every possible way. This is luxury at its most indulgent.
Stayed 2 nights in Dec 2018
Response from Miguel Brunido on 5 Mar 2019
Dear Anonymous, Thank you for your review of your stay with us. We are delighted that you found it to be luxury at its most indulgent. We look forward to welcoming you back soon. Best regards, The Saxon Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent
Stayed 1 night in Oct 2018
Response from Swazi/ Reservations on 6 Nov 2018
Dear Anonymous Thank you for the wonderful feed back , and hope to hear from you in the near future, Kind Regards

10/10 Excellent

PablodePeru, Lima, Peru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
While expensive by most standards, it’s good value for money at that price point. Lots of little extras and very good personal attention. Also give the Grei Restaurant a try. We found it outstanding.
Stayed 4 nights in Oct 2018
Response from George Cohen on 4 Mar 2019
Dear PablodePeru, Thank you for your review of your recent stay. We are delighted to receive this kind of feedback, especially regarding the Grei restaurant. Best regards, George Cohen Managing Director

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff and service! Great room! Spa services excellent as well!
Stayed 1 night in Sep 2018
Response from George Cohen on 16 Oct 2018
Dear Guest, Thank you for your review of your recent stay. It is such a pleasure to receive this kind of feedback on the team as well as the Spa. Best regards, George Cohen Managing Director

10/10 Excellent

Ross, Lusaka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A truly 5 Star boutique hotel. The staff are very courteous and well trained in their roles. From the minute you arrive you realize that your stay is going to exceed all your expectations. The decor is tasteful and the hotel has a lot to offer and all of it is top class. We stayed in the villa suites and they were beautiful, although I am sure the same is true for any of the rooms in this hotel. It was our anniversary and we came to the room after dinner to find it covered in rose petals and tea lights. It’s the extra attention that separates this hotel from many of its 5 Star contemporaries. All in all, I couldn’t fault anything and I thoroughly enjoyed the opulence that surrounded us. I couldn’t recommend the Saxon enough to anyone who enjoys the finer things in life.
Stayed 2 nights in Aug 2018
Response from George Cohen on 16 Oct 2018
Dear Ross, Thank you for taking the time to review your recent stay, and for choosing to celebrate your anniversary with us. It is truly a pleasure to receive this kind of feedback from a guest. We look forward to welcoming you back again soon. Best regards, George Cohen Managing Director

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An oasis.
The staff was incredibly accommodating. The property is spectacular. Located in one of the best neighborhoods in the region. We would definitely stay again if in the area.
Stayed 3 nights in Aug 2018
Response from Swazi on 21 Aug 2018
Dear Daniel Thank you for the positive feedback and we hope to see you again in the near future

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't miss it
Its not just A hotel, its a special place where Nelson Mandela spend time working on his books. The place has a beautiful spirit, great energy, it is very romantic. Couple of miles out of the center, so its nice and fresh and quiet. As far as the hotel part: I would give it 6 stars. Rooms are VERY spacious, modern, elegantly decorated. I can't think of one thing that I would improve. I'm definitely going back to Johannesburg and I will definitely stay at the Saxon.
Stayed 3 nights in Jul 2018
Response from Swazi on 7 Aug 2018
Thank you and we hope to hear from you in the near future

10/10 Excellent

Randy, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I informed the front desk that my wife and I are celebrating our 47th wedding anniversary. When we entered to room they had spread rose pedals on 5 mats, a bottle of champagne, and snacks. Their service was exquisite with one exception. I called in advance and asked for airport pick-up which they arranged. They neglected to inform me that it was not complimentary - $100 each way. We cancelled the return and used UBER which was half the price. On check out when we discovered the charge the staff was disinterested and did not attend to our questions whereas the entire stay they have been super, super attentive. Overall, the hotel and the staff are a gem!! The grounds are a delight. Best hotel we've ever stayed in in our 45 years of travelling with that one glitch.
Stayed 1 night in Jul 2018
Response from Swazi on 7 Aug 2018
Dear Randy My sincere apologies for the miscommunication regarding the fare for the airport transfer, we are delighted that you enjoyed your stay with us and wish to hear from you again in the near future

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

10/10 Excellent

Brian, Valparaiso IN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel of all I have seen
Perfect in all ways, Close to Sandton and complete luxury
Stayed 1 night in Feb 2018

8/10 Good

ammiel, chicago

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice hotel but staff sucks
I’ve been in South Africa for a week staff initially lied and said I was never there but eventually cleared it up
Stayed 9 nights in Dec 2017

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WOW. Stay here.
Stayed 2 nights in Aug 2017