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Reviews of Mercure Johannesburg Midrand Hotel

3 out of 5
Mercure Johannesburg Midrand Hotel
Old Pretoria Road, Midrand, Gauteng

Reviews

7.6

Good

Rating 10 - Excellent. 41 out of 177 reviews" "
Rating 8 - Good. 75 out of 177 reviews" "
Rating 6 - Okay. 40 out of 177 reviews" "
Rating 4 - Poor. 14 out of 177 reviews" "
Rating 2 - Terrible. 7 out of 177 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Frans

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is a good hotel
Stayed 2 nights in Oct 2023

6/10 Okay

Nicola

Business traveller
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
It was good
Stayed 3 nights in Sep 2023

10/10 Excellent

Moses

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Carpets are dirty.
Stayed 1 night in Jul 2023

8/10 Good

peta jane

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The people were amazing.. Helpful and friendly. The room was lovely. Two issues i had was the wifi was very very slow and the tv programes were awful Other than that i was very happy
Stayed 5 nights in Jun 2022

4/10 Poor

munyaradzi

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Dreadful experience
Despite the best effort of the staff I personally had a horrible experience. On my second day whilst taking my morning shower raw began coming out of the shower head and subsequently filled the whole room with a pungent smell. Thanks to the manager I was moved from room 314 to 228. Apparently it's not the first time this has happened so it maybe a serious structural issue. The final straw in on leaving the elevator was not in working order. The response was " Ah well"!!!!
Stayed 3 nights in Mar 2022
Response from Prisca Hlatshwayo Hotel Manager on 5 Apr 2022
Dear Mr Reise. Thank you very much for your feedback regarding your stay with us. I sincerely apologies for the inconvenience caused. Your feedback is very important to us, please rest assured that I have taken the appropriate measures to resolve the problem you reported . We have called in plumbing company that came out to access the problem you reported , the outcome was not at all raw but dirt built up in the shower head in room 314. After these findings we then bought a chemical to soak and clean all shower heads in the hotel to prevent future occurrence .We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Prisca HLATSHWAYO Hotel Manager

10/10 Excellent

Evodia

Stayed 1 night in Mar 2022
Response from Prisca Hlatshwayo Hotel Manager on 14 Mar 2022
Thank you very much for your feedback regarding your stay with us. I sincerely apologize for the inconvenience caused. Your feedback is very important to us, please rest assured that I am taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Prisca HLATSHWAYO General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Nothing
Stayed 1 night in Apr 2021
Response from Elma on 5 May 2021
Good day, Thank you very much for your feedback regarding your stay with us. We are very pleased to see the high rating of our services and product. We look forward to welcome you back again in the near future. Kind Regards, Elma Labuschagne General Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from Elma on 16 Apr 2021
Good day, Thank you very much for your feedback regarding your stay with us. We are very pleased to hear that we have been able to turn you into one of our loyal Guests Thank you for your kind recommendations of our services and facilities and for sharing this with the Expedia community... We look forward to welcome you back again in the near future. Kind Regards, Elma Labuschagne General Manager

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed my 1 night stay
Amazing stay loved it-Maureen😄
Stayed 1 night in Mar 2021
Response from Elma on 12 Apr 2021
Dear Maureen, Thank you very much for your feedback regarding your stay with us. We are very pleased to hear that we have been able to turn you into one of our loyal Guests Thank you for your kind recommendations of our services and facilities and for sharing this with the Expedia community... We look forward to welcome you back again in the near future. Kind Regards, Elma Labuschagne General Manager

8/10 Good

Zwelibanzi

Liked: Cleanliness, staff & service, room comfort
Mr
Would have been perfect if it wasn't of the noises made by a group of drunken occupants.i couldn't sleep until midnight. Otherwise breakfast was perfect Staff friendly Rooms clean and comfortable
Stayed 2 nights in Mar 2020
Response from Prisca Hlatshwayo Hotel Manager on 14 Mar 2022
Dear Zwelibanzi . Thank you very much for your feedback regarding your stay with us. I sincerely apologize for the inconvenience caused. Your feedback is very important to us, please rest assured that I am taking the appropriate measures to address the problem of noise and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Prisca HLATSHWAYO Hotel Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 1 night in Feb 2020
Response from Elma on 18 Feb 2020
Good day, Thank you very much for your rating of our services and product. We look forward to welcome you back again in the near future. Kind Regards, Elma Labuschagne General Manager

10/10 Excellent

Mongikazi

Stayed 2 nights in Nov 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Not good
I was given an old, poor condition room. I complained and then was put in a slightly better room. Dirty shower, unfriendly reception lady. I will not be back
Stayed 2 nights in Sep 2019
Response from Elma on 25 Sept 2019
Good day, Thank you very much for your feedback regarding your stay with us. Please allow me to express my sincerest apologies for the inconvenience caused and that your experience did not live up to your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that I am taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Elma Labuschagne General Manager

4/10 Poor

Richard

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
The mildew smell in the shower was terrible
Stayed 5 nights in Sep 2019
Response from Elma on 19 Sept 2019
Dear Richard, Thank you very much for your feedback regarding your stay with us. I sincerely apologise for the inconvenience caused. Your feedback is very important to us, please rest assured that I am taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Elma Labuschagne General Manager

8/10 Good

Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Elma on 19 Sept 2019
Dear Sydney, Thank you very much for your feedback regarding your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Elma Labuschagne General Manager

8/10 Good

Neville

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Elma on 6 Aug 2019
Dear Neville, Thank you very much for your feedback and rating of our services and product. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. It’s our hope that you will give us the opportunity to host you again in the near future. Kind Regards, Elma Labuschagne General Manager

8/10 Good

Simon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, well priced business hotel.
Always well located for business in and around the Midrand area. Only complaint is the same as that of previous stays: on weekends (in this case Friday and Saturday nights) guests arrive drunk at 1 or 2 am and make a huge noise in parking areas and passages outside rooms and the security does not seem interested in tackling this. All 3 rooms I booked for this job complained about the same thing.
Stayed 1 night in Jul 2019
Response from Elma on 6 Aug 2019
Dear Simon, Thank you very much for your feedback regarding your stay with us. I sincerely apologise for the inconvenience caused. We have now have a second security guard on duty who will do patrols on the floors over weekends to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Elma Labuschagne General Manager

10/10 Excellent

Sanjay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sanjay Swami
It was really good to stay. All hotel staff were very friendly and cooperative.
Stayed 4 nights in Jul 2019
Response from Elma on 6 Aug 2019
Dear Sanjay, Thank you very much for your feedback regarding your stay with us. We are pleased to read your positive review and are glad you had a great experience. It is our mission to delight our guests every day. Will certainly share your feedback with the staff and they will be delighted to see their hard work has been noticed. We look forward to welcome you back again very soon.. Kind Regards, Elma Labuschagne General Manager

10/10 Excellent

NL

Liked: Cleanliness, staff & service
Disliked: Room comfort
Bed linen quality / condition
I found the bed linen very scratchy.
Stayed 2 nights in Jul 2019
Response from Elma on 6 Aug 2019
Dear NL, Thank you very much for your feedback regarding your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Elma Labuschagne General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jun 2019
Response from Elma on 1 Jul 2019
Good day, Thank you very much for your feedback regarding your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Elma Labuschagne General Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything is good and staff are very friendly, feel safe during stay in the hotel
Stayed 5 nights in Jun 2019
Response from Elma on 1 Jul 2019
Good day, Thank you very much for your feedback regarding your stay with us. We are very pleased to hear that we have been able to turn you into one of our loyal Guests Thank you for your kind recommendations of our services and facilities and for sharing this with the Expedia community... We look forward to welcome you back again in the near future. Kind Regards, Elma Labuschagne General Manager

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from Elma on 1 Jul 2019
Thank you very much for your feedback regarding your stay with us. Dear Lawrence, We are pleased to read your positive review and are glad you had a great experience. It is our mission to delight our guests every day. Will certainly share your feedback with the staff and they will be delighted to see their hard work has been noticed. We look forward to welcome you back again very soon.. Kind Regards, Elma Labuschagne General Manager

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Elma on 21 Jun 2019
Dear Mike, Thank you very much for your feedback regarding your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Elma Labuschagne General Manager

10/10 Excellent

Mookho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was amazing, this hotel is perfect i recommend it to everyone.
Stayed 2 nights in May 2019
Response from Elma on 6 Jun 2019
Dear Mookho, Thank you very much for your feedback regarding your stay with us. We are pleased to read your positive review and are glad you had a great experience. It is our mission to delight our guests every day. Will certainly share your feedback with the staff and they will be delighted to see their hard work has been noticed. We look forward to welcome you back again very soon.. Kind Regards, Elma Labuschagne General Manager

10/10 Excellent

Sydney Bongani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Marvelous
The stay was good but the food was very exorbitant and somehow very cold
Stayed 4 nights in May 2019
Response from Elma on 4 Jun 2019
Dear Sydney, Thank you very much for your feedback regarding your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Elma Labuschagne General Manager

4/10 Poor

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
A very pretty facility.The room was clean and comfortable. But I could not sleep 3 out of 4 nights because the other guests on my floor were loud and disruptive most of the night and the staff would not make them be quiet.
Stayed 4 nights in Apr 2019
Response from Elma on 6 May 2019
Good day, Thank you very much for your feedback regarding your stay with us. Please allow me to express my sincerest apologies for the inconvenience caused and that your experience did not live up to your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that I am taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Elma Labuschagne General Manager

6/10 Okay

BONGANI

Disliked: Cleanliness
Stayed 3 nights in Apr 2019
Response from Elma on 29 Apr 2019
Dear Bongani, Thank you very much for your feedback and rating of our services and product. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. It’s our hope that you will give us the opportunity to host you again in the near future. Kind Regards, Elma Labuschagne General Manager

10/10 Excellent

Cornelia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019
Response from Elma on 29 Apr 2019
Dear Cornelia, Thank you very much for your feedback regarding your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Elma Labuschagne General Manager

8/10 Good

michael

Liked: Cleanliness, staff & service, room comfort
The hotel was value for the room rate. TV channels could include more movie options and maybe less sport. Never enough hangers in the wardrobe for a couple staying more than one night.
Stayed 5 nights in Apr 2019
Response from Elma on 26 Apr 2019
Dear Michael, Thank you very much for your feedback regarding your stay with us. I sincerely apologise for the inconvenience caused. Your feedback is very important to us, please rest assured that I am taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Elma Labuschagne General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from Elma on 27 Mar 2019
Good day, Thank you very much for your feedback regarding your stay with us. We are pleased to read your positive review and are glad you had a great experience. It is our mission to delight our guests every day. Will certainly share your feedback with the staff and they will be delighted to see their hard work has been noticed. Hope we have the pleasure of welcoming you again in the future. Kind Regards, Elma Labuschagne General Manager

6/10 Okay

Catriona

Disliked: Property conditions & facilities, room comfort
fair
room was smaller than what I had expected
Stayed 1 night in Feb 2019
Response from Elma on 5 Mar 2019
Dear Catriona, Thank you very much for your feedback and rating of our services and product. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. It’s our hope that you will give us the opportunity to host you again in the near future. Kind Regards, Elma Labuschagne General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Value for Money
Its very good value for money in all aspects
Stayed 1 night in Feb 2019
Response from Elma on 26 Feb 2019
Good day, Thank you very much for your feedback and rating of our services and product. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Its our hope that you will give us the opportunity to host you again in the near future. Kind Regards, Elma Labuschagne General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2019
Response from Elma on 18 Feb 2019
Good day, Thank you very much for your feedback regarding your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Elma Labuschagne General Manager

10/10 Excellent

travelstart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2018
Response from Elma on 9 Jan 2019
Good day, Thank you very much for your feedback regarding your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Elma Labuschagne General Manager

8/10 Good

Jac

Liked: Staff & service, property conditions & facilities, room comfort
Privcy ans helpful staff Conveniently located with route access Relatively safe area Shower was relaxing Overall pretty nice place and grrat value for money.
Stayed 2 nights in Nov 2018
Response from Elma Labuschagne on 4 Dec 2018
Dear Jac, Thank you very much for your feedback regarding your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Elma Labuschagne General Manager

8/10 Good

Pinaki

Good stay
Stayed 2 nights in Nov 2018
Response from Elma Labuschagne on 4 Dec 2018
Dear Pinaki, Thank you very much for your feedback regarding your stay with us. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we look forward to welcome you back again very soon.. Kind Regards, Elma Labuschagne General Manager

6/10 Okay

Kurt, Johannesburg

Liked: Cleanliness, property conditions & facilities, room comfort
Good Hotel for what I needed to do
Stayed 1 night in Oct 2018
Response from Elma on 15 Oct 2018
Dear Kurt, Thank you very much for your positive rating of our services and product. Your feedback is important to us as it serves as encouragement to continuously improve our services. We look forward to welcome you back again very soon.. Kind Regards, Elma Labuschagne General Manager

8/10 Good

Xoliswa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
We were there for a short business trip. The staff was very helpful and accommodating for the entire 3 nights. They allowed us to check in a little early which was great as we had early meetings on our arrival. It’s a great hotel to stay at, it’s near shopping mall, and gautrain station which was great for us.
Stayed 3 nights in Sep 2018
Response from Elma on 15 Oct 2018
Dear Xoliswa, Thank you very much for your feedback regarding your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Elma Labuschagne General Manager

6/10 Okay

Verified traveller

Location not great. Thought hotel a bit old - could do with some renovations.
Stayed 1 night in Jul 2018
Response from Elma Labuschagne on 11 Sept 2018
Good day, Thank you very much for your feedback regarding your stay with us. Your feedback is very important to us as it serves as encouragement to continuously improve our services and product. It's our hope that you will give us the opportunity to host you again in the near future. Kind Regards, Elma Labuschagne General Manager

8/10 Good

michael

Liked: Staff & service
Response from Elma Labuschagne on 24 Apr 2018
Dear Michael, Thank you very much for your positive rating of our services and product. It's great to see that you have enjoyed your stay. I will share this with the team as it serves as encouragement to continuously improve our services. We look forward to welcome you back again in the near future. Kind Regards, Elma Labuschagne General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near conference centres
My first time at the hotel and would certainly stay again
Stayed 3 nights in Apr 2018
Response from Elma Labuschagne on 17 Apr 2018
Good day, Thank you for your positive feedback regarding your stay with us. I am delighted to hear that you have enjoyed the stay and that we have been able to turn you into one of our loyal guest. We look forward to welcome you back again in the near future. Kind Regards, Elma Labuschagne General Manager

10/10 Excellent

Vijayluxmi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Finally, a good hotel with comforts in Midrand.
Booked accommodation for one of our consulting technicians. He loved it and found the hotel to be clean, comfortable and the staff friendly. The transfer services to the airport helped us tremendously due to the late check-in.
Response from Elma Labuschagne on 17 Apr 2018
Dear Vijayluxmi, Thank you very much for your kind feedback and recommendation of our services and product. We look forward to welcome you back again very soon.. Kind Regards, Elma Labuschagne General Manager

10/10 Excellent

CARL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for overnight stay
This hotel is a great place to stay if you only want a room for a night we were there on holiday and found the hotel had no bar no restaurant for an evening meal no Paul no garden to sit out and relax during the day there is an Irish bar next door where you can get a drink and something to eat and also a 15 minute walk to the Boulder shopping centre where they have everything you could ask for there the rooms are comfortable and air condition service great no complaints about hotel but would not stay there again unless I was on an overnight stay
Response from Elma Labuschagne on 24 Apr 2018
Dear Carl, Thank you very much for your feedback regarding your stay with us. Your feedback is very important to us as it serves as encouragement to continuously improve our services and product. Thank You, Elma Labuschagne General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very close to the shopping
The Hotel staff are the main feature that make this hotel worth staying. The Room was clean and good condition but no complimentary water.... otherwise the room is very pleasant. I spent one day doing shopping and the Hotel Taxi was excellent for service and support. Overall reasonable location and facilities
Stayed 2 nights in Jan 2018

8/10 Good

Molebaleng Alph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a good stay for the price.
Although we arrived late and had to leave early, we were made to feel at home. We even tried to extend our stay by a day but Hotels.com indicated that there was no room for the available for the date in question.
Stayed 1 night in Jan 2018
Response from Elma Labuschagne on 6 Feb 2018
Dear Molebaleng, Thank you very much for your positive feedback regarding your stay with us. I will share your comments with the team as it serves as encouragement to continuously improve our services and product. We look forward to welcome you back again very soon.. Kind Regards, Elma Labuschagne General Manager

8/10 Good

Andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel in Midrand
Although heard that hotel is old, yet everything is find for this hotel. Just I'm only face the the laundry return not in time, but hotel done a great apologize. However i realize there are some missing on my clothes. Is my mistake that do not check properly when they return and only realize when get home. Please make sure the laundry service can be better.
Stayed 5 nights in Jul 2017
Response from Elma Labuschagne on 14 Aug 2017
Dear Guest, Thank you very much for your feedback regarding your stay with us. I have noted your comments about the laundry I wish to express my sincerest apologies for the inconvenienced caused. I can assure you that we have taken immediate action to prevent future occurrence. I trust that this will not deter you from using us again in the near future. Kind Regards, Elma Labuschagne General Manager

10/10 Excellent

LAYADE ADEYEMI JOEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Splendid stay
It was cool
Stayed 5 nights in Jul 2017
Dear Joel, Thank you very much for your positive feedback regarding your stay with us. It's always a pleasure to receive such feedback and I will definitely share this with the team. We look forward to welcome you back again very soon.. Kind Regards, Elma Labuschagne General Manager