Exterior

Reviews of City Lodge Hotel Eastgate

4 out of 5
City Lodge Hotel Eastgate
7 Zulberg Close Off Ernest, Oppenheimer Road,Bruma Lake, Bruma, Johannesburg, Gauteng

Reviews

8.8

Excellent

Rating 10 - Excellent. 30 out of 64 reviews" "
Rating 8 - Good. 31 out of 64 reviews" "
Rating 6 - Okay. 1 out of 64 reviews" "
Rating 4 - Poor. 1 out of 64 reviews" "
Rating 2 - Terrible. 1 out of 64 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.4/10

Amenities

8.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean and perfect distance from the mall.
Stayed 4 nights in Mar 2024

10/10 Excellent

A

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasing stay
Pleasing stay, clean and comfortable. Wifi good too.
Stayed 1 night in Nov 2023
Response from Bron on 10 Nov 2023
We are pleased that you enjoyed your stay with us and we hope to welcome you back again soon. Best wishes, Bronwen & Team.

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel with apartment / condo suites
Absolutely wonderful premises and the staff is exceptional! I travel across many African countries and have stayed in premium hotels. This hotel has treated me like family and remember me between visits. The manager personally checks in on me several times during stay. Very secure, restaurant is very good and well priced. I highly suggest for business , group or family travels . Safe, clean, friendly, and very quiet.
Stayed 5 nights in Sep 2023
Response from Bron on 4 Oct 2023
Dear Mr. MacPherson,We are delighted that you are satisfied with the hotel and services on offer and welcome you back as our valued guest when next needing to stay in Johannesburg. Safe travels, till we see you again. Warm regards, Bronwen & Team.

10/10 Excellent

Sherry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury and mature in one!
Amazing modern luxury within a beautiful nature reserve. Awesome and amazing. Relaxing and private.
Stayed 3 nights in Sep 2023
Response from Bron on 20 Sept 2023
Dear Sherry,WOW, we are truly happy to see that you enjoyed your stay with us and cannot wait to have you return to our establishment. Kind regards, Bronwen & Team

2/10 Terrible

KEITH

Stayed 1 night in Sep 2023
Response from Bron on 20 Sept 2023
Dear Keith,We are disappointed to see your stay was not a pleasant one based on our rating. May we kindly request for information regarding your stay, so that we may improve in the areas of concern and provide the excellent customer service we continue to strive towards. Please feel free to reach out to me on cleastgate.gm@citylodgehotels.com. Kind regards, Bronwen

10/10 Excellent

Sonet

Stayed 4 nights in Jun 2023
Response from Reservations on 10 Jul 2023
Dear valued guest, Thank you so much for scoring us, we are glad that you enjoyed your stay and we met your expectations. We certainly look forward to having you return in the near future. Kind regards, team at City Lodge Eastgate.

10/10 Excellent

Shethal

Stayed 1 night in Apr 2023
Response from Reservations on 4 May 2023
Thank you for your feedback score - we look forward to having your return in the near future.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
My room was less clean than I have come to expect during my many stays at this hotel. I had to ask for a soap replenishment
Stayed 2 nights in Mar 2020
Response from The CLHG Team on 10 Mar 2020
Thank you for taking the time to review our lovely hotel. We regret the disappointing service you received from our housekeeping staff during your stay and are investigating the matter. We hope you will give us an opportunity to redeem ourselves soon. With kind regards

10/10 Excellent

Ken, Leeds, UK

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wouldn't stay anywhere else in Johannesburg, the Courtyard has never let us down. The staff are super friendly and helpful. Have to mention Bronwen who helped sort out a small issue I had with my car rental...thank you!
Stayed 2 nights in Feb 2020
Response from The CLHG Team on 10 Feb 2020
Dear Ken Thank you for taking the time to review our lovely hotel. We are delighted that you always enjoy your stay and that our staff are super friendly and helpful and we sincerely appreciate the great rating! We hope to welcome you as our guest again soon.  With kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
The rooms are pleasantly furnished and quite roomy. The beds are comfy; the bathrooms spacious and well maintained. The grounds are beautiful with many nice places to sit. The food is tastefully prepared in a lovely dining room. The staff is pleasant and always accommodating . There is very little nearby so a car is necessary
Stayed 1 night in Jan 2020
Response from The CLHG Team on 27 Jan 2020
Dear valued guest Thank you for taking the time to review our lovely hotel. We are pleased that you enjoyed your stay and sincerely appreciate the great rating! We hope to welcome you as our guest again soon. With kind regards

10/10 Excellent

amod khalil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Was fantastic however it was overpriced
Stayed 3 nights in Dec 2019
Response from The CLHG Team on 23 Dec 2019
Dear Amod Khalil Thank you for taking the time to review our lovely hotel. We are delighted that you enjoyed your stay and sincerely appreciate your feedback and the great rating! We hope to welcome you as our guest again soon.  With kind regards

8/10 Good

LlewC, Cape Town

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location between Johannesburg CBD & the airport, if you need to get to Johannesburg CBD for business. I got a room with 2 singles which wasn’t great, but the facilities are good enough get through job done in a safe & clean manner.
Stayed 1 night in Dec 2019
Response from Bron on 6 Dec 2019
Dear valued guest, Many thanks for your positive feedback. We will endeavor to allocate a queen bed if availability allows for this and apologize for any inconvenience caused. We hope to welcome back to our hotel again soon. Kind regards, Bronwen - GM.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and large. No Internet in the room was a negative
Stayed 1 night in Nov 2019
Response from Bronwen on 25 Nov 2019
Dear valued guest. Thank you for choosing to stay with us. It is regrettable that Wi-Fi in the rooms are not working, however reception and public areas have been converted into a Wi-Fi hotspot zone as a temporary measure. We apologize for the inconvenience this may have caused and thank you for your understanding. We look forward to welcoming you as our guest again soon. Best regards, Management.

8/10 Good

Johanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Bron on 7 Aug 2019
We are glad to see you have enjoyed your stay with us and rated us so highly. We look forward to having you return soon. Kind regards, Bronwen and team.

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy and content customer
The staff are always so friendly and helpful. The room has everything one could need during a business trip (without having to call reception). The fresh free takeaway breakfast muffins always fill the gap when rushing out the door in the morning.
Stayed 2 nights in Jul 2019
Response from Bron on 23 Jul 2019
Dear Tracy, Thank you for taking time out to provide us with feedback. We are delighted that you are satisfied with your stay, the amenities and services available and the friendly and helpful staff. There is simply nothing better than fresh muffins on the run! We look forward to welcoming you back again soon. Kind regards, Bronwen and team.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at the Courtyard Hotel. We will book again at this same hotel next time we travel to South Africa. The staff were very service oriented and we had everything we needed. Thank you.
Stayed 7 nights in May 2019
Response from The CLHG Team on 4 Jun 2019
Thank you for taking the time to review our lovely hotel. We are delighted that you enjoyed your stay and sincerely appreciate your awesome feedback and the great rating! We hope to welcome you as our guest again soon.  With kind regards

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great--clean, comfortable, nice setting, great staff.
Stayed 1 night in May 2019
Response from The CLHG Team on 13 May 2019
Thank you for taking the time to review our lovely hotel. We are delighted that you enjoyed your stay and sincerely appreciate your great feedback! We hope to welcome you as our guest again soon.  With kind regards

10/10 Excellent

Graeme, lusaka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay. Close to everything and wonderful staff.
Stayed 6 nights in May 2019
Response from The CLHG Team on 13 May 2019
Dear Graeme Thank you for taking the time to review our lovely hotel. We are delighted that you enjoyed your stay and sincerely appreciate your awesome feedback and the great rating! We hope to welcome you as our guest again soon.  With kind regards

8/10 Good

Brett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Joburg east
Pleasant hotel if you need to stay by Eastegate in Johannesburg. Big rooms with peaceful atmosphere.
Stayed 1 night in Apr 2019
Response from The CLHG Team on 23 Apr 2019
Dear Brett Thank you for taking the time to review our lovely hotel. We are pleased that you enjoyed your stay and sincerely appreciate the great feedback! We hope to welcome you as our guest again soon.  With kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
Having stayed in several properties in the Jo’burg area it was great to see one that is maintaining quality in every way.
Stayed 1 night in Mar 2019
Response from Bron on 29 Mar 2019
Dear Valued guest, Thank you for the feedback. We are delighted to have met your expectations and hope to welcome you back again soon as our guest. Kind regards, Bronwen - GM.

10/10 Excellent

Ken, Leeds, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed here before and to be honest I wouldn't want to stay anywhere else when visiting Johannesburg.
Stayed 1 night in Jan 2019
Response from Bronwen on 14 Feb 2019
Dear Ken, We are delighted that you would continue to choose us as your preferred accommodation establishment when visiting Johannesburg. We aim to WOW our guests and continue to provide excellent customer service in all that we do, through new ideas and WOW implementations. Should there be anything we could do better to improve on your stay, please feel free to contact me directly. Kind regards, Bronwen.

10/10 Excellent

Jason

The night I stayed there was a huge downstorm. One of the staff actually walked me to my room holding an umbrella. Very nice rooms
Stayed 1 night in Nov 2018
Response from Bron on 27 Nov 2018
Good day Mr. Tillman, We're delighted that you found the rooms to be nice, and what WOW service it was to have had a staff member accompany you to your room during the thunderstorm. We strive to provide excellent customer service in all that we do and look forward to having you as our guest again soon. Kind regards, Bronwen, General Manager.

10/10 Excellent

Jan, Pa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was clean. Staff nice. Had trouble with the free shuttle to mall area. But that wasn’t hotels fault.
Stayed 3 nights in Oct 2018
Response from The CLHG Team on 23 Oct 2018
Dear Jan Thank you for taking the time to review our lovely hotel. We are delighted that you enjoyed your stay and sincerely appreciate the great feedback and rating! We hope to welcome you as our guest again soon. With kind regards

10/10 Excellent

Charmaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Secure Comfort
I was on my own and I felt safe at all times. I asked for extra milk once and I received it every day after that. I received xtra special service from the receptionist who booked me in on the Sunday right down to your security at the gate, every day of my stay, thank you very much. I wish I took these people's names, I think it's so much better to mention them by name, I will remember next time.
Stayed 5 nights in Jul 2018
Response from The CLHG Team on 7 Aug 2018
Dear Charmaine Thank you for taking the time to review our lovely hotel. We are delighted that you enjoyed your stay and sincerely appreciate the great feedback and rating! We look forward to welcoming you as our guest again soon. With kindest regards

10/10 Excellent

Kgosi and Kgalalelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best
The best hotel in the area
Stayed 2 nights in Jul 2018
Response from The CLHG Team on 7 Aug 2018
Dear Kgosi and Kgalalelo Thank you for taking the time to review our lovely hotel. We are delighted that you enjoyed your stay and sincerely appreciate the great rating! We look forward to welcoming you as our guest again soon. With kindest regards

8/10 Good

J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good for holiday stay but not for business
everything is fine but wifi is slow and wasn't easy to connect sometimes.
Stayed 1 night in Jun 2018
Response from Bronwen on 21 Jun 2018
We are pleased that your stay was fine and have noted the issue about the speed of the Wi-Fi connectivity. This has been escalated to the service provider and has been resolved. We hope to have you stay with us again soon. Kind regards, Bronwen Poulton, General Manager.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night in johannesburg
A nice place, a bit of an inconvenient location for most I would suspect but not for me. Limited bar restaurant services but sufficient for me. Advertised a hotel shuttle to the airport and nearby areas but it was not really true. They will order you a car, or a taxi, or an Uber but I could do that myself. There is no hotel shuttle. I tend to think of hotel shuttles as gratis except for maybe a tip to the driver.
Response from Bronwen Poulton on 24 Apr 2018
Good day Robert, We are glad to see that you have enjoyed your stay with us. Thank you for the feedback provided regarding shuttle services. As we do not have our own in-house shuttle, all transfer services are arranged in advance at a cost through a third-party service provider. We appreciate the time you took to provide feedback and hope to have you stay with us as our guest again soon. Kind regards

8/10 Good

Mark Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Bronwen Poulton on 24 Apr 2018
Thank you for your review. We hope to have you stay with us again soon.

10/10 Excellent

Lydia M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cigarette smell
Had a good stay but the sheets were smelling a bit of cigarette
Stayed 1 night in Dec 2017
Response from Bronwen Poulton - General Manager on 6 Jan 2018
Dear Lydia, We thank you for choosing to stay at Courtyard Eastgate. I will address the cigarette smelling issue with the housekeeping team as this is not the norm we are accustomed to and not within company standards. We are committed to service excellence and kindness in all that we do and we hope to welcome you as our guest to our hotel again soon.

8/10 Good

Ken, Leeds, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, conveniently located
Very pleased with our one night stay and would have no hesitation booking or recommending others.
Stayed 1 night in Nov 2017
Response from Bronwen Poulton - GM on 28 Nov 2017
Dear Ken, We are pleased that you were happy with your stay and would recommend our hotel to others. We are committed to excellence and kindness in all that we do and look forward to welcoming you as our valued guest again soon.

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business Stay in Courtyard Eastgate
My stay was a pleasant one, very helpful, polite and cheerful staff from General Manager to cleaners and all in between! Despite food choice being limited there was plenty of it and was all tasty. Local area apparently not particularly safe but I had no issues during my stay. Would stay there again and would recommend to others
Stayed 6 nights in Sep 2017
Dear Philip Thank you for taking the time to review our lovely hotel. We are very happy that your stay was good and sincerely appreciate your feedback and the great rating. We look forward to welcoming you as our guest again soon. With kindest regards The CLHG Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2017
Dear Valued Guest, [Anonymous] Thank you for your rating. We trust you enjoyed your experience and look forward to welcoming you as our guest again soon. Kind regards Bronwen General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017
Dear Valued Guest, [Anonymous] Thank you for your rating. We trust you enjoyed your experience and look forward to welcoming you as our guest again soon. Kind regards Bronwen General Manager

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Fine for a 1 night stop over
Handy for a stop over as reasonably close to the airport - uber much cheaper than shuttle Fairly basic hotel but very friendly helpful staff . Great breakfast, spacious 2 bed apartment but shower is cold! Takes 30 mins to heat up then only just warm enough.
Stayed 1 night in Jun 2017
Hi Susan Thank you for taking the time to review our hotel. We regret that there was a problem with the hot water supply during your stay and are investigating the matter. We hope you will give us an opportunity to redeem ourselves soon. With kind regards The CLHG Team

8/10 Good

J

Liked: Cleanliness, property conditions & facilities, room comfort
The cost of accomodation was reasonable and the service of staff friendly and efficient.

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Kuhlekonke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Richard, Toronto, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean spacious hotel rooms
Nice quiet location, tucked away in a business park backing onto a park. Rooms are suites with a separate bedroom, large bathroom. Staff were very pleasant and the complementary happy hour drinks were a nice touch. Breakfast was great and they had baked beans, a personal favorite. On caveat, don't ask the hotel to arrange a local taxi. The car was very small and over 10 years old and in bad condition. Make your own taxi arrangements. Blah,blah, blah,blah...what do you mean, you want me to add more? Blah,blah, blah,blah...what do you meBlah,blah, blah,blah...what do you mean, you want me to add more?an, you want me to add more?Blah,blah, blah,blah...what do you mean, you want me to add more?

8/10 Good

Guy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Mannfred, Lusaka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel staff was very understanding my flight to Lusaka was in the evening and they allowed me to stay in the hotel till 13.00 hours yet the check out time is 11.00 hours at No extra charge

8/10 Good

M D G, Bloemfontein

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We always have a good stay at The Courtyard ,Eastgate.

8/10 Good

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Abigail, Bulawayo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied customer
Enjoyable. The staff was very helpful. The place is secure and very close to the Eastgate Mall.

8/10 Good

Nomboniso, Woodmead

Liked: Staff & service
Pleasant stay
Pleasant stay, the hotel is under renovations so there is a lot of evidence of workmanship, but no noise at all during the evenings.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great improvements
The room I stayed in last week was one which had just been renovated and refurnished. The improvement was huge; previously the rooms, although generally clean, were dim and dingyand the bathrooms were paricularly uninviting. They now exude a feeling of cleanliness, brightness and lightness. However the overpowering smell of paint is something that must be dealt with, and when I went to shower the glass shower door fell off it's track and smashed into a thousand pieces. I cut my feetand my arm, although not seriously, getting out of the bathroom. When I reported the incident to the chap on the front desk, he said yes it had happened before If that is the case it is something that must be dealt with urgently; someone could easily be seriously injured.

8/10 Good

Mwawi

Liked: Cleanliness, staff & service, room comfort

6/10 Okay

Stan, Swaziland

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
I reserved a queen non-smoking. We got to the room only to find 2 twin beds put together. They transferred us but it was an unnecessary inconvenience. There were no rooms on the "ground" level; one had to carry luggage either up or down a flight of stairs. Who designs a hotel that way? There was no lunch or evening meal served at the hotel. Mr Delivery was recommended -- they said a simple order would take an hour. The seating in the room was ok but there was no sofa where two people could sit together. There are too many better choices out there -- I won't make that choice again!

8/10 Good

james, london

Liked: Staff & service, property conditions & facilities, room comfort
comfy beds and room
Room was clean and comfortable , but bathroom was somehat dingy and dilapidated. Approach to room was not tidy with paper and cigarette stubs right outside the door. Reception service friendly .

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Pleasant stay
Everything was pleasant apart from the armchairs in the room which need replacing.

10/10 Excellent

Gerald, Pretoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A sanctuary in a busy city
I enjoyed it very much. Friendly reception and staff. Parking lot, however, too crowded, apparently by outsiders leving their cars there.