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"The staff was so warm and welcoming we didn't want to leave. "

"Lovely place to stay with incredible food. It does rain a lot in Hakone but it is nice to just stay at the resort in a downpour. The staff was so helpful and the food was superb. Would highly recommend this. "

"We arrived to Hyatt regency hakone and were immediately escorted in and were told they were waiting for us. From that moment on, it was nothing but first class treatment from the entire staff. It was an incredible experience and the staff experience alone should make people run here in droves!! It sadly rained (4.5 inches in one day alone) while we were there but the staff was always helpful with information, alternative advice, and wonderful smiles. Would definitely recommend as they went above and beyond. "

"This place is beautiful, comfortable, easily accessible. Staff is very friendly and efficient. The hotel is stunning, with lovely views. Couldn't recommend more, it was the most beautiful relaxed experience I've ever had. "

"Everything about this property was fantastic. The lake is beautiful. We had to full days of rain and still enjoyed our stay. Our only issue was with the checkin process"

"Amazing food, clean, friendly staff, private onsen"

"Truly an amazing hotel with lovely views and a great staff. Great restaurant, excellent rooms, beautiful town."

"It was very convenient to be near the train station, Odawara castle, shopping, restaurants."

"Amazing place, stayed two nights with a lake view. Highly recommend for a peaceful stay in Hakone. Car is necessary to get around, to and from the hotel and all the sites. "