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Reviews of The City Hotel

4 out of 5
The City Hotel
Aksaray Mah. Namikkemal Cad. Manastirli, Rifat Sokak No 33, Aksaray, Fatih, Istanbul, Istanbul

Reviews

6.2
Rating 10 - Excellent. 17 out of 116 reviews" "
Rating 8 - Good. 34 out of 116 reviews" "
Rating 6 - Okay. 27 out of 116 reviews" "
Rating 4 - Poor. 14 out of 116 reviews" "
Rating 2 - Terrible. 24 out of 116 reviews" "

7.0/10

Cleanliness

6.2/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

6/10 Okay

Abdulaziz Mohamed

Travelled with group
Liked: Cleanliness, staff & service
The staff are very friendly and helpful.
Stayed 14 nights in Feb 2024

10/10 Excellent

Bashir

Stayed 8 nights in Dec 2023

2/10 Terrible

Munavvar

Liked: Cleanliness, staff & service
Nice hotel, staff is nice
Stayed 2 nights in Oct 2023

2/10 Terrible

Zabiullah

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff not friendly
Was not good at all
Stayed 2 nights in May 2023

8/10 Good

Nazar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast needs improvement.coffe, tea and boiled eggs are the only items served hot. Everything else is served cold.
Stayed 3 nights in Feb 2023

6/10 Okay

Khatia

Travelled with partner
Not so comfortable pillow
Stayed 1 night in Jan 2023

10/10 Excellent

Saidi Abdallah

Stayed 6 nights in Nov 2022

8/10 Good

Saeed

Liked: Cleanliness, property conditions & facilities, room comfort
Overall is good
It would be nice if the staff could speak English. It would make tourist people who doesn’t speak Turkish there life easier
Stayed 8 nights in Nov 2022

8/10 Good

Khatia

Travelled with partner
Liked: Amenities, property conditions & facilities
There is a water heater in the room and so is coffee:) some clean atmosphere would be better though
Stayed 1 night in Jan 2022

8/10 Good

Hameed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it fair price
Stayed 1 night in Dec 2021

10/10 Excellent

Khatia

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2021

8/10 Good

Abdifatah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2021

10/10 Excellent

Abdul Malik, Edgware

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and helping staff.
Stayed 6 nights in Nov 2021

10/10 Excellent

Rahmo Ali

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Customers service was excellent & I definitely will stay at that hotel if I am coming back.
Stayed 10 nights in Sep 2021

10/10 Excellent

Hamza

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing. Well Done the city hotel staff.
Stayed 4 nights in Sep 2021

10/10 Excellent

Hamza

Stayed 1 night in Sep 2021

6/10 Okay

Abdulkadir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not too bad, but service is normally okay
Stayed 2 nights in Aug 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2020

2/10 Terrible

aweisaabubakar, columbus ohio usa

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
do not book this hotel i stayed one night the girl at the reception is very rude no rooms are dirty breakfast is nasty very bad experience.1/10
Stayed 1 night in Jul 2020

6/10 Okay

Verified traveller

Stayed 6 nights in Nov 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
It is so so. not bad not good.. Breakfast is not so various. Location is good. Fare is reasanoble.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Michael, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel Good Value
Nice and clean comfortable hotel. Good value for the price in my opinion. Not in the city centre - but only a few mins on nearby tram or metro. Neighbourhood is vibrant and not the prettiest but totally safe. Only downside from my point of view is you have to pay extra for gym facilities. I was under the impression this was included in booking price. Friendly staff. Good breakfast and well kept place.

2/10 Terrible

Abdulmalek A

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst hotel ever
This hotel is very bad not recomended at all as i left my ring and when i was back ıts not there. they stole it and not paıd me back. very very bad hotel, plus the spa area was closed and they charged for ıt 30 euros when ıts free to be ıncluded wıth the room.

2/10 Terrible

Omar, Jordan

Disliked: Cleanliness, staff & service, room comfort
No comint
I did not like it staff will not do any thing for you and asking you for tips every time you ask thim for so thing never agin very bad hotel

6/10 Okay

recommeded, Azami

Liked: Cleanliness
nice hotel close to whole sellers
i had a good time over there, the reception staff were very helpful.

2/10 Terrible

zee, uk

Disliked: Cleanliness, property conditions & facilities, room comfort
Advertising Indoor pool but NO POOL AT ALL
Recently on 24th July 2014, we stay in The city hotel. We booked from expedia and on their hotel website it shows that they got indoor pool that's why we booked but when we get to hotel there was NO INDOOR POOL. Wrong advertisement. 2ndly on website airport pick and drop is 140 lira but they tried to charge us 200 lira. We booked this hotel just because of indoor pool. But they are advertising something that they don't provide.. NO kettle in room for tea. Some staff ( rajab and their driver ) are really nice and friendly but most of Staff are miserable and GRUMPY. Overall I WONT RECOMMEND THIS HOTEL.

8/10 Good

Alex, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The City Hotel
The people are very friendly in general. Make sure you really have wifi internet is working for your particular room before moving in. The sauna / spa salon in the basement is just great! There are three different kinds of sauna, very clean, just a joy! ...for 10 dollars only. 40 lirs=20 dollars from the airport is the taxi charge. There is another hotel with almost similar name about a mile away in the Ahmet Palace district - this is not what you want. Your district is Ak Saray , tell this to your driver.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Pleasant hotel
Initially when we arrived we found that the double room was booked but they put us in the large suite with no extra charge. The room was clean. food was ok although one day I found a fungi in the cheese !. The staff were overall helpful and pleasant.

4/10 Poor

Verified traveller

Disliked: Room comfort
not so good
rooms are very small and the photographs are misleading theis is a 3 star not a 4 star

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
very nice hotel and good staff and good break fast

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Good hotel and staff
Virtuallyno air conditioning no kitchens with rooms a false claim even no fridges or microwaves

8/10 Good

Raed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
close to all must-see sights
It was good

6/10 Okay

jabz

Disliked: Staff & service, room comfort
close to tramline,
The hotel was ok, we stayed in a family suite they only had air conditioning in one room the bedroom was far too hot to sleep in. We requested an iron and ironing board which prior to booking they said they will supply, but upon check-in they said they didn't have any to supply. Wi-fi not particularly good.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Renat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to "Old City"

8/10 Good

Dom

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
In a dodgier-than-expected area
The hotel itself was clean and comfortable. The reception staff didn't seem to want to be there, though. I didn't take the time to go and look at the "spa" facilities (or even dining area), because I was using the place as a base from which to leave and see the city, so I was somewhat disappointed that what I thought was going to be in or near historic Byzantium was actually grotty streets, peppered with dodgy "disco" bars, which the driver who dropped me there from the airport warned me to stay out of because of 'working girls' and their strong-armed enforcers. The streets were in poor condition and there were more car-parts retailers than anything worth seeing. Still, that's hardly the hotel's fault. The blue skies in the brochure pic were either photoshopped in or taken before everything else around it got built up (the latter being somewhat less likely). I booked a family room, which was purported to have two queensize beds in it, and be spacious enough to pull out a cotbed. What I got was a box room with essentially two single beds so close together as to be practially touching. The booking did state, however that queensize beds were not guaranteed. Nonetheless, the room was a lot smaller than the one pictured. Still, it was clean and comfortable and I was out of it til I felt the need to crash out again, so it was adequate in that respect.

10/10 Excellent

Family guest

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal Location, short taxi ride to Taksim Square
We thought the hotels is well appointed, modern rooms and very good service. Lack of internet connectivity in rooms a bug bear but is good in lobby.Breakfast was good and varied everyday, where again service could not be faulted. The hotel pictures give impression for a larger property which it is not and the hotels really situated on the 'inside' off the main high street around a congested cul de sac. taxi drivers will need full address/ Spa is expensive. Over all good,

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
completely unsatisfied!
hotel was nothing like what we had booked through hotels.com, it was a plain double room not an apartment suite which we had booked with spa bath and pay tv....none of that was in the room!!!

10/10 Excellent

Abrahem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was really nice
my family stayed there one night and they all loved it

2/10 Terrible

Verified traveller

Disliked: Staff & service
Bad service
People at the front desk are the worst I seen in a long time

8/10 Good

Andrew, Southampton

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent value for money
The City Hotel is trying very, very hard to be better than its neighbourhood would suggest. A good central location betwen Ataturk Airport and the main city attractions. Well worth the money

2/10 Terrible

Nick

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful awful hotel
DO NOT STAY HERE. It's in a terrible part of town down a back alley, there is a metal detector in the lobby. The ACs in the room do not work, and the beds are not as advertised "select comfort beds" they are just regular innerspring mattresses. You can get a private room at a hostel in Sultanahmet for much much cheaper and it will be of better quality.

8/10 Good

Nas, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities
City Hotel
The City Hotel has an excellent staff that caters to its patrons. However, the breakfast stays the same every morning. The breakfast does not change. The rooms are small. You can here what is happening in the next room. The hotel is not known by alot of the cab drivers, so keep a hotel card on you. I would still rate it a 4 out 5

2/10 Terrible

farhud, pa

Disliked: Cleanliness, staff & service, property conditions & facilities

4/10 Poor

Thad, Tel Aviv, Israel

Disliked: Property conditions & facilities, room comfort
Almost okay
The hotel was almost okay, but I cannot recommend. It was nice in many areas, but was always missing something. The biggest complaint is that no smoking means you aren’t smoking. Ours was a non-smoking room on the only non-smoking floor. It reeked of smoke. The front desk couldn’t understand English, but acted friendly. They took the ashtrays from the room and gave us a can of scented spray. The room was nice and large with the amenities described, but always almost. The tables great, but no lamp; no way to control temp – staff has to come change for you; small closet. The room safe never worked – but they let us use the main safe. The spa was great; exercise equipment was only treadmills – no weights. We like to walk, from the hotel we were able to walk to the primary sites from the hotel. The tram was only three blocks away and cost approx $1 per person and was convenient for travel, but crowded sometimes. The hotel is off the tourist path in a local neighborhood that is okay (a lot cheaper food), but has some adult clubs (we saw and heard a couple fights). The breakfast was Turkish. Hard boiled eggs, bread, some cheese, and instant coffee. Used the hotel shuttle – arriving it was a guy with a friend in a small car for our family of four and luggage. Going out it was a van, but the priced doubled until we got the manager involved and back to the originally quoted price.

6/10 Okay

Berdan

Travelled with group
Das Hotel Ansicht ist oke Personal auch nett aber dort sind sehr viele Frauen die in diesem Hotel gehen mit Männern und anschaffen ansich ist das für ein kurztrip gut aber ist Geschmacks Sache.
Stayed 6 nights in Feb 2024
Response from c.s. on 12 Mar 2024
Thank you for your rating and nice comment. We would be happy to welcome you again in our facility.

8/10 Good

Ali

Travelled with group
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

2/10 Terrible

BURAK

Stayed 1 night in Jan 2023

10/10 Excellent

ines

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a