Aerial view

Reviews of Relais Villa Olmo

Relais Villa Olmo
Via Imprunetana Per Tavarnuzze 19, Villa l'Olmo, Impruneta, FI

Reviews

9.4

Exceptional

Rating 10 - Excellent. 135 out of 184 reviews" "
Rating 8 - Good. 36 out of 184 reviews" "
Rating 6 - Okay. 10 out of 184 reviews" "
Rating 4 - Poor. 2 out of 184 reviews" "
Rating 2 - Terrible. 1 out of 184 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

6/10 Okay

jeffrey

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The young lady who checked us in, I believe Gloria was her name, was very sweet and helpful during our stay. She upgraded us to a suite and it was very comfortable except for a dog that barked during the night,apparently, it belonged to the owners who were not on the property. So other than the dog annoying us during the nights and early mornings it was a comfortable place to stay and close enough to Florence to drive to in about 15 to 20 minutes. Just be careful not to be redirected too much by GPS which took us on a crazy tiny road for a time when returning from Florence. I larger car would never have made it. We had a mid-size. Breakfast was average for a 4-star hotel but the servers were sweet. We ate dinner at the restaurant a couple of times, the food was good but the portions were a bit small, even by European standards, particularly the leek appetizer which was ridiculously small.
Stayed 4 nights in Oct 2023
Response from Gloria on 28 Nov 2023
Dear Jeffrey, Thank you for choosing Relais Villa Olmo for your stay in Tuscany and for sharing with us you experience of stay here.We are glad to see appreciated our service.We hope to welcoming you again in the near future, sure to be able to offer five-star stay.With my best regards.

10/10 Excellent

Halyna

Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2023
Response from Gloria on 28 Nov 2023
Dear Halyna,Thank you for your review!All the Staff hopes to see you very soon,Best Regards

10/10 Excellent

Naji

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2023
Response from Gloria on 28 Nov 2023
Dear Naji,Thank you for your review!All the Staff hopes to see you again in the near future,With our Best Regards

8/10 Good

Frances

Liked: Cleanliness, room comfort
Gorgeous hotel
It is a lovely hotel. Staff and surroundings are beautiful. The bed is comfortable, tastefully decorated. Next time, would book a room with a view. Only little thing, a mirror in the bedroom and more plug sockets would be great.
Stayed 3 nights in Sep 2022

10/10 Excellent

Andrew

Travelled with partner
Liked: Amenities, property conditions & facilities
We would highly recommend The Relais Villa Olmo to people looking for a relaxing stay in a beautiful property with gorgeous rooms just 12km from Florence. The quality of the restaurant was very high and delicious local wine. We also really appreciated the quiet but very effective air conditioning! Lovely to sunbathe and read on the sun loungers and cool off in the pool. Great to be able to borrow mountain bikes for free and thanks for lending us helmets to tour the picturesque countryside full of olive groves and vineyards.
Stayed 2 nights in Aug 2022

8/10 Good

Kastur

Travelled with family
Liked: Room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

David

Stayed 1 night in Jul 2022

10/10 Excellent

Will

Stayed 1 night in Jun 2022

10/10 Excellent

Kristopher

Liked: Cleanliness, room comfort
Great getaway in Tuscany!
We had a lovely time at Villa Olmo. The villa was wonderful. Private, with a large outdoor space behind a gate. It was the perfect space to have a honeymoon. We enjoyed the restaurant both nights, and had a great time at the wine & olive oil tasting. It’s just a short walk to the village if you want to explore the local area. We will come back next time we are in Tuscany!
Stayed 1 night in Apr 2022

10/10 Excellent

Madalyn

Liked: Cleanliness, room comfort
Wonderful romantic getaway
Everything about our stay at Relais was exceptional. Our room was beautiful, cozy, and had an amazing view. The breakfast, lunch, and dinner was all fantastic. It was the best complimentary breakfast I’ve ever seen at a hotel! The food was fresh and delicious but the best part was the service. They really cared about getting to know us and making sure we were having a great time. We were treated like royalty. A true Romantic get away.
This was the complimentary breakfast, amazing!
Stayed 1 night in Apr 2022

10/10 Excellent

lin

Business traveller
Liked: Cleanliness, room comfort
nice rooms in the middle of tuscany, quality bed and towels etc, very helpful staff as well.
Stayed 1 night in Oct 2021

6/10 Okay

Chantall

Stayed 2 nights in Aug 2021

6/10 Okay

Verified traveller

Stayed 2 nights in Jun 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Reservation S on 7 Jan 2020
Dear Guest, thank you for the nice feedback. We hope to welcome you soon again. Best regards Relais Villa Olmo Food and Wine Resort

10/10 Excellent

Chafes, Edmonton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and provided exceptional service throughout our stay. Rooms and resort itself was clean and well maintained.
Stayed 3 nights in Oct 2019
Response from Reservation Supervisor on 25 Oct 2019
Dear Mr. Chafe, thank you very much for your kind comment. We hope to welcome you back soon. Kind regards Giulia Bruzzone Relais Villa Olmo Food and Wine Resort

10/10 Excellent

lin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good service, very good rooms, breakfast can be improved a lot.
Stayed 1 night in Oct 2019
Response from Front Office Manager on 13 Oct 2019
Dear Lin, thank you for the nice review. We hope to welcome you back soon. Kind regards Giulia Bruzzone Front Office Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Front Office Manager on 13 Oct 2019
Dear Guest, we are happy to read that you enjoyed your stay with us. Thank you for the nice review. Kind regards Giulia Bruzzone Front Office Manager

10/10 Excellent

Delicia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little bit of luxury for our family stay
Beautiful high end 4 star. Lovely location, gorgeous scenery, amazing views. Lovely little touches like snacks brought down to the pool, staff asking if we needed drinks and overall friendliness. We felt very spoilt. Breakfast was lovely, we were offered what coffee we wanted unlike some of the other hotels we have been at in Italy where it is charged for a decent cup! Kids were welcome. Dining was beautiful and not overpriced. House wine (made at hotel) very reasonable and very good. Out of the three hotels in the last 10 days relais villa olmo was our best of the three. Highly recommend for a romantic break or a family trip - just 30 minutes outside Florence.
Stayed 4 nights in Aug 2019
Response from Guest Relation Manager on 27 Aug 2019
Dear Delicia, thank you for your kind words! We loved to read that you enjoyed your stay. Hoping to see you again, Kind regards Relais Villa Olmo

10/10 Excellent

Verified traveller

Stayed 9 nights in Jun 2019
Response from FOM on 25 Jul 2019
Thank you for your review. We hope to see you soon! Best regards Relais Villa Olmo

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcome to Tuscany
Beautiful property and excellent service and great on property restaurant. Staff went above and beyond to make sure we had a great start to our vacation. Would definitely recommend this place to others for a great local place with relaxing atmosphere and great views!
Stayed 1 night in Oct 2018
Response from Guest Relation Manager on 17 Oct 2018
Dear Guest, thank you for your kind review. We are hoping for a return back to the Relais at your earliest convenience.

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small winery in nice location outside florence
Small winery with restaurant. Very nice room which was recently renovated. Good continental breakfast which was included. Stayed for 3 nights. We had a car which was nice for exploring the Tuscany area. Free parking. 30 minute drive to florence with gas stations along the way and they had a shuttle to florence though we did not use it. Nice pool and garden area. Restaurant was pricey but good.
Stayed 3 nights in Sep 2018
Response from Guest Relation Manager on 11 Sept 2018
Dear Ms. Melinda, thank you for your kind review and gentle words. We look forward to welcome you back in our property soon.

10/10 Excellent

Costel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from The Menagement on 19 Aug 2018
Dear Mr. Costel, Thank you for your kind review, we are glad we did met your expectation and receive such good votes

10/10 Excellent

Brenda, Scarborough

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect two bedroom apartment with marble shower. Totally renovated place. Grounds are immaculate with beautiful swimming pool.
Stayed 3 nights in Aug 2018
Response from Guest Relation Manager on 12 Aug 2018
Dear Mrs. Brenda, thanks for your kind word, we hope to have you soon as a returning guest

10/10 Excellent

polly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great find, lovely views, close to Florence
We stayed at Relais Villa Olmo in early July for 4 nights to visit Florence. It is a lovely place and we thoroughly enjoyed our stay. The staff are extremely welcoming and nothing was too much trouble. The apartment we stayed in was clean and the beds comfortable. The air con was a blessing but only in the upstairs bedrooms. However, as we were out and about or enjoying the pool in the day, this didn't bother us. The kitchen could do with a few more utensils and a toaster would have been nice, but again, nothing major. We eat in the local village for three nights, and the pizza place down the road on the last night. Both were splendid. The food was very good and atmosphere was great. We got the bus into Florence every day (you need to buy tickets from the Tobacco shop in the village square before hand). The bus stop is literally just down the road or you can walk into the village and buy your tickets and get on the bus there. There is a large coop about 10 mins walk which you can stock up on breakfast. We didn't eat in the restaurant at the hotel, as we wanted to explore more. Overall a fantastic stay and highly recommended. We hope to return one day.
Stayed 4 nights in Jul 2018
Response from The Management on 3 Aug 2018
Dear Polly, thank you very much for your stay with us and for this nice review. We will wait for your return to Relais Villa Olmo at your earliest convenience.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
For the price the amenities were horrible. In addition my room was wet as the air conditioner leaked on the floor. When I reported it they didn’t attempt to address the root cause and returned a wet carpet to the room; when I returned the room smelled like wet dog. I had to sleep with the windows open which would have been fine had I known how to close the screen (so that’s my fault). The next day I had to call and share my investigation into the root cause so that it didn’t smell again. This time they addressed it and for my inconvenience gave me a 10% discount off my dinner. They should have at least bought me dinner. Ive never had such a shoddy experience highlighted with such poor consideration for a room that I paid 300 euro a night!
Stayed 3 nights in Jun 2018
Response from Guest Relation Manager on 25 Jun 2018
Dear Guest, Thank you for your feedback. We inform you that we were not able to find the leak on the first day as apparently the AC system was not leaking so we dry out the carpet and the floor setting up the room for your return. The day after, when you share your AC information we did find the issue and immediately fix it. Than a cleaning of the apartment was performed with no charge and we immediately change the carpet with a different one to process the proper carpet cleaning. Upon arrival you have been approached and we offer you our apologies offering you a guided visit to our cellar with free wine. On top of this we extend you a 10% discount on the dinner. The total repairing gesture we take over is in total more than the dinner value, we are sorry you did not feel this as a repairing gesture. The amenities, based on local Oil Product in a Tuscan Traditional Style, are something subjective and we are sorry you do not like them.

6/10 Okay

Amal

Liked: Staff & service
Avoid family apartment
I don't know about the other rooms, but the family apartment is horrendous. The one bathroom (ofr the two bedrooms) was somehow clean but not well kept up at all. Marks all over the tiles and kind of didn't want to get in the shower. The reception area was pretty markable and the entrance was very beautiful and decorated with flowers but the apartment was definitely underwhelming. Definitely not my style. Beds in there were also hard as a rock.
Stayed 1 night in May 2018
Response from Guest Relation Manager on 18 Jun 2018
Dear Mr. Amal, thank you for your review and we would like to inform you that, while the deluxe rooms and deluxe villa have been refurbished last winter, all the Family Apartment will be renewed next one. The will be remodeled in a Tuscan Country Style so the perception about it is definitely subjective. Tiles are old with some marks and they will be changed in the renewing process. Related to the beds, all of them have brand new matrass 28cm high in Memory and springs with 2 different kind of pillow available in all the rooms

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018
Response from RVO Staff on 22 May 2018
Dear John, Thanks for your review. We hope to have you back in our Relais and be able to receive 5 starts on your next review

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet villa in a beautiful area
The hotel staff was great! When we arrived, they greeted us at the door and showed us to our room. They answered all of our questions and were very helpful. The room was small, but comfortable and very clean. The grounds were beautiful and provided a great view of Tuscany. It would highly recommend this villa to anyone staying in Tuscany.
Response from Guest Relation Manager on 12 May 2018
Dear Ms. Shannon, Thank you very much for these amazing words. Looking forward to having you back soon as our guest. Best regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay and wonderful staff. Location was peaceful and quiet
Stayed 2 nights in Dec 2017
Response from The Staff on 6 Jan 2018
Thanks for your review. We hope to have you back in our Relais and be able to receive 5 starts on your next review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This villa apartment was the perfect place to stay for a 5 day tour of Tuscany!
Stayed 5 nights in Nov 2017
Dear Relais-Guests, Thank you very much for your nice review! We are glad that you enjoyed your stay at our property and look forward to welcoming you back in the future! Warm regards from Impruneta!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Villa stay
It was a great stay. Good service!
Stayed 1 night in Nov 2017
Thank you very much for your nice feedback! We are glad that you enjoyed your stay and look forward to welcoming you back in the future. Our best regards, Relais Villa Olmo

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful staff and we loved seeing how the olive oil was made.
Stayed 5 nights in Nov 2017
Response from The Staff on 6 Jan 2018
Dear Tracy, thanks for joining us. We hope to have you soon again at Relais Villa Olmo

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice apartment and very good service
The apartment with the private yard and pool was very nice and offerred good privavcy. Excellent service and friendly staff.
Stayed 1 night in Oct 2017

8/10 Good

Ahmet, Boston

Liked: Cleanliness, property conditions & facilities
Beautiful view
One of the best hotel if you like to experience tuscany life. Hotel has a good location in a nature with beautiful view. Staff are very friendly and helpful but there is only one waitress who is taking care of the all tables for the breakfast.So you may not get your coffee till you finish your breakfast. Apartments are very unique and comfortable but sound isolation very weak. You hear all the noise ( shower etc) from upstairs.
Stayed 2 nights in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Lolmo good vineyard farmhouse stay
Good stay. Stayed in the farmhouse. Spacious. Slightly quirky. The hot water boiler gave us some trouble.
Stayed 1 night in Jun 2017

10/10 Excellent

flackerx, calgary, canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in a country setting
Excellent hotel with a very nice staff member at the day registration desk. She helped set up a local wine tour which ended with dinner at this hotels restaurant. Breakfast was also fantastic....has a extra fee but it was worth it.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

MARTIN, Essex UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place!
We had a fabulous stay here. Impruneta is a lovely quiet hilltop town where we were able to easily explore the delights of Tuscany (Florence, Lucca, San Gimignano and Siena). We stayed in the family cottage with a private pool which was just perfect and all the staff were first class. Lovely breakfast too!!

10/10 Excellent

Thom, Vancouver, BC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful accommodation in an exceptional town
This is a very nice mini-resort in a very nice little town. We booked it a little randomly on Expedia and weren't sure what to expect. We were delighted. The staff are very welcoming and professional. The office has a beautiful citrus bush on one wall (clementines?) and the property is rustic in a good way (looks old, but facilities are modern). There is a beautiful view over the adjacent valley and you are welcome to walk there among olive trees. Our villa had two bedrooms. It was cosy but enough space for 2 adults and 2 kids. It was March so the pool was too cold to use. Looked great though. There is a good little gym on the property. I lift weights and was able to pull together some hefty dumbbells from the available equipment. My wife is a triathlete liked the cardio equipment. For us, the real gem is the village and the food!! We dined at the Bellavista, which is in the town square, and Il Caminetto Del Chianti. Both were superb. Don't leave without trying peposo (beef in wine with black pepper) and cannellini beans. The local olive oil is also amazing. And the wine.

8/10 Good

Verified traveller

Liked: Cleanliness

6/10 Okay

Susan, USA, Florida

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Convenient location on a hilltop close to Florence
We expected a 4 star Resort however we would rate this more like a 3 star. The rooms are dated, bathrooms very small, breakfast quite substandard. The cleaning lady changes towels and makes the beds but doesn't really clean the room or bathroom. The weekly Tuscan dinner for euro 20 was a waste for a 3 course meal made by the Asian staff possibly. We left most of the food as did the others at the table. Staff overall is helpful with tours and restaurant suggestions. Our bathroom and room smelled of sewage for 3 days and there was nothing they could do about it, very dissapointing when u are paying $300/night. Unlikely to return to this property.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Phil, Detroit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing Villa in the Hills
Relais is a pleasant villa in the foothills of Florence. We went on our honeymoon and did not want to stay in the bustle of Florence. We picked up the bus just outside the train station in Florence, which is cheap and drops you off right next to Relais. It will be confusing on the bus as they do not give you stops or announce them. Impruenta is a nice town with good restaurants. The grounds of Relais are nice, quiet, and feels like you have the place to yourself at times. The breakfast is good and very European. The rooms have nice size fridge and kitchens. Grocery store is about a 10 minute walk and cheap.

10/10 Excellent

Michael, Waterbury

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tuscany
We had a wonderful time. The setting is amazing!! Staff was very helpful! We would stay there again and again!

10/10 Excellent

LES, Divide, CO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great setting but need car
Wonderful staff. Always ready to assist. Lovely setting but inconvenient for Florence unless you have a car.

10/10 Excellent

Anne, Spingfield, Massachusetts

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel to base for touring Tuscany.
The people were really friendly and the location was great. The apartment was small but the view was terrific . We loved the location because we could tour to most of the sights by our rented car there was free parking and Internet. I would love to return during the warmer months and take advantage of the beautiful pool and outdoor terraces.

10/10 Excellent

Rebecca, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, lovely location and great staff.
Would highly recommend and hope to return! The location is lovely, quiet and is only a short bus away from Florence.

8/10 Good

ValleeD

Liked: Cleanliness, staff & service, room comfort
Perfect home base for Tuscany and Florence
You'd never know that 12km (45 min bus ride away is the bustle of Firenze. Located on the edge of Impruneta, Villa L'Olmo overlooks a beautiful valley with mountains in the distance. Getting to Firenze was a breeze, as Elenora offers bus tickets for sale in the office and the bus stop is only a few meters from the entrance to the property. Siena, Pisa, Montalcino, Volterra, and many other Tuscan destinations are less than 2 hours away by the backroads - turn off highways on the navigation and enjoy the drive. We chose a Panoramic 2BR apartment. The living space was a bit smaller than you would expect from the pictures, but it was fine for 3 of us. Bedrooms were good-sized. Overall, as good or better than many euro apartments space-wise. Had it not been November, we would have made excellent use of the table and comfy chairs on our patio to enjoy the view to the max. As it was, we settled for staying indoors and enjoying it from the living room. The beds were very comfortable, possibly better than home, with cozy duvets and good pillows. We were supplied with plenty of bath towels huge bath sheets!. The bath was clean and hot water plentiful. Other amenities like shampoos, soaps, were basic, not the 'designer' types found in some properties but served the purpose. The kitchen was well stocked and clean, though a few basics like salt, pepper, sugar, and olive oil would have been a nice addition. None of this was really an issue because there is a nice supermarket about 5 minutes away in the town. we were able to buy what we needed for meals at the end of a busy day there...excellent roasted chicken BTW The breakfast room was gorgeous with a roaring fire going most mornings. The Continental Breakfast #at 7eur each was a good deal - prosciutto, salami, cheese, fresh pastries, juice, and more - also good cappuccino or espresso. Wine and olive oil produced on the property are available at reasonable prices. We kept a bottle of the mid-grade red wine on hand at all times. If you are looking for a good experience, with no unpleasant surprises, Villa l'Olmo is a safe bet and a really good value. We would definitely make this choice again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Private, quiet, beautiful and friendly
We stayed at the Villa for four nights while in Italy. I loved it from the beginning but my husband was not convienced at first. The we went to Florance for the day and he was sold. It is a great escape from the crowds and craziness that goes with driving or just sight seeing in the connecting areas. Returning to the Villas after visiting other cities was wonderful. The living space is very large for all of your needs. The bed was not the best but was fine no longer than we slept. The staff were great. We were greeted and assisted by Eleonora who ran the reception area and has worked there for over 10 years. Another female was there for one day and was just as delightful They were both so helpful with suggesting local restaurants to visit, we loved...I CAVALLACCI...which was right down the road and walkable. One also suggested that we take time to visit the city of San Gimignano on our way to Siena. It was our favorite spot and we wished that we had stayed there the entire day instead of leaving to go to Siena. Eleonora also gave us a tour of the olive making facility that is on site, explaining the process and letting us watch the men do their work....it was very interesting. She put fresh olive oil in the dining area the next morning for us to taste. So if you like the peace and quiet of the countryside this is a great place! The town is very small but the bus stop is at the end of their driveway which was convenient too.

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Home away from home, Gorgeous country feel; Value: Great deal; Service: Go the extra mile, so friendly and helpful; Cleanliness: Spotless; I loved it