Interior

Reviews of Windsor Plaza Hotel

4.5 out of 5
Windsor Plaza Hotel
18 An Duong Vuong, Ward 9, District 5, Ho Chi Minh City

Reviews

8.6

Excellent

Rating 10 - Excellent. 519 out of 1002 reviews" "
Rating 8 - Good. 322 out of 1002 reviews" "
Rating 6 - Okay. 107 out of 1002 reviews" "
Rating 4 - Poor. 28 out of 1002 reviews" "
Rating 2 - Terrible. 26 out of 1002 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Thuy

Liked: Cleanliness, staff & service, property conditions & facilities
Very good services
Stayed 3 nights in May 2024
Response from Mr. Dinh Ngo (Director of Operations) on 22 May 2024
Dear Thuy, thank you so much for staying at hotel. Your reward comment with highest rating are just more than appreciated. Hope to see you again soon.

8/10 Good

Melissa, Seminole

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very convenient
Stayed 1 night in May 2024
Response from Mr. Dinh Ngo (Director of Operations) on 20 May 2024
Dear Melissa, thank you for selecting and staying at hotel. It is our please to read that you did have a satisfied staying experience with us. Hope to see you again soon on next visiting to HCM City.

10/10 Excellent

Annie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the cleanliness, the services and everything, only I do not like is the shower head sprays water everywhere when I took shower. Other than that the stay was excellent.
Stayed 6 nights in May 2024
Response from Mr. Dinh Ngo (Director of Operations) on 19 May 2024
Dear Annie, thank you so much for selecting and staying at hotel. Your sharing is well noted for further upgrading processing of hotel room section. We hope to get chance for seeing you again on next visiting to Ho Chi Minh City

10/10 Excellent

Daniel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with the Windsor Plaza Hotel. Great service and friendly staff
Stayed 4 nights in May 2024
Response from Hoang Nguyen on 15 May 2024
Dear Daniel,Thank you so much for your full rating on us . We are delighted to read your compliments and look forward to welcoming you back soon ! Best regardsFront Office Manager

10/10 Excellent

Daniel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and service is consistently excellent.
Stayed 3 nights in May 2024
Response from Hoang Nguyen on 14 May 2024
Dear Daniel,Thank you very much indeed for your recognition. Your endorsement is not only a pleasure to receive , but also further motivates for Team to keep outstanding service. Wishing you continued safe travels and look forward to welcoming you back soon ! Best regards,Front Office Manager,

10/10 Excellent

Miryam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like everything about our stay at the hotel. Staff very nice, the hotel looks very luxurious, the food very good.
Stayed 4 nights in May 2024
Response from Hoang Nguyen on 10 May 2024
Dear Miryam,Thank you for choosing Windsor Plaza Hotel and taking the time to share such wonderful feedback. We are delighted to hear that you had a very positive experience during your stay. We would be honored to welcome you back for another exceptional stay. Once again, thank you for choosing Windsor Plaza. We genuinely appreciate your positive feedback, and we can't wait to welcome you back soon. Best regards,Front Office Manager

10/10 Excellent

Tok Heng

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, staff friendly
Stayed 3 nights in May 2024
Response from Hoang Nguyen on 10 May 2024
Dear Tok Heng,Thank you very much for your recent stay, and for your positive feedback on our central location! We are happy to read that you are pleased with the professional services from the Windsor Plaza. Most importantly, we love reading that the great sense of Hospitality was recognized. It is a great motivation for the team to keep up and go further. Windsor Plaza will look forward to welcoming you back soon! Best regardsFront Office Manager

10/10 Excellent

Daniel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve been coming here for over a year. Consistently great hotel at a good price
Stayed 4 nights in May 2024
Response from Hoang Nguyen on 10 May 2024
Dear Daniel,Thank you for choosing Windsor Plaza Hotel and taking the time to share such wonderful feedback. We are delighted to hear that you had a very positive experience during your stay. I have shared your comments with our staff, and they are equally excited to know that their efforts contributed to your enjoyment .We genuinely appreciate your positive feedback, and we can't wait to welcome you back soon. Best regards,Front Office Manager

10/10 Excellent

Daniel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Same as always, 5 stars for the hotel facilities and friendly staff. ⭐️⭐️⭐️⭐️⭐️
Stayed 1 night in Apr 2024
Response from Hoang Nguyen on 6 May 2024
Dear Daniel,Thank you so much for your review and full marks on us. Wishing you a very happy day and delighting our guests is always our focus and we are glad to know that you will be returning ! Best regardsFront Office Manager

10/10 Excellent

Daniel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay here every time I’m in Saigon. Rooms are spacious and comfortable. Bathroom shower pressure is great. Friendly staff as always.
Stayed 5 nights in Apr 2024
Response from Hoang Nguyen on 6 May 2024
Dear Daniel,What great feedback as this is always the type of review we like to receive from our guests. Thank you for taking the time to pass on your positive review on every corner of our truly authentic hospitality following your recent stay with us. We are always delighted to learn from our guests and sincerely grateful for your show of appreciation. Your endorsement is not only a pleasure to receive, but also further motivates the whole team to keep providing outstanding service. Wishing you continued safe travels and look forward to welcoming you back soon ! Best regardsFront Office Manager

10/10 Excellent

Daniel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favorite hotel in Saigon. Every staff member is helpful and friendly.
Stayed 1 night in May 2024
Response from Hoang Nguyen on 6 May 2024
Dear Daniel,Thank you very much for your review and great to know that you have satisfactory stay with us . Most importantly , we love reading that the great sense of hospitality from Windsor Plaza was recognized . We will look forward to welcoming you back soon ! Best regards,Front Office Manager

8/10 Good

Dieu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything it good cannot complain
Stayed 5 nights in Apr 2024
Response from Hoang Nguyen on 30 Apr 2024
Dear Dieu,Thank you for choosing Windsor Plaza Hotel and taking the time to share such wonderful feedback. We are delighted to hear that you had a very positive experience during your stay. We would be honored to welcome you back for another exceptional stay. Once again, thank you for choosing Windsor Plaza and we can't wait to welcome you back soon! Best regards,Front Office Manager

2/10 Terrible

Steven

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My dirty towels wasnt changed out and folded up and put back as clean ones. I called the cleaning lady out on it and she replaced my towels with clean ones.and charged us douboe the price for 1 night room cause we brought a girl home with us. As we had paid for our rooms already
Stayed 4 nights in Apr 2024
Response from Hoang Nguyen on 29 Apr 2024
Dear Steven,We appreciate your recent stay at our Hotel and your feedback on Expedia .Your opinions matter greatly to us and we strive to ensure every guest has a positive experience. We noticed that you left a 1-star review , and while we are grateful for your input . Your detailed feedback will assist us in addressing any concerns you may have encountered and in making the necessary improvements to enhance our guest's experience.* Regarding to towels changed are well noted and with the team these will be reviewed and remedied immediately. * As for the visiting regulations, after this time 10:00pm to ensure the Guest's safety and Hotel's reputation , everyone of visitor will have to leave from the Hotel. We are sorry to hear that our price did not meet your expectation, kindly contact our reservation team for your requirements in the next time visits. We hope to be of service you soon again ! Best regardsFront Office Manager

10/10 Excellent

MELODY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 3 nights in Apr 2024
Response from Hoang Nguyen on 15 Apr 2024
Dear Melody,Many thanks for your recent stay at Windsor Plaza ! We are glad to hear that you have thoroughly a wonderful experience at Windsor Plaza. It is great to read that you would recommend our property love it. Your recognition is always a great motivation for Windsor Plaza to bring the best to the guests. We will look forward to welcoming you back soon!Front Office Manager

4/10 Poor

Daniel

Stayed 2 nights in Apr 2024
Response from Hoang Nguyen on 2 May 2024
Dear Daniel,Thank you for taking the time to share your feedback with us. We appreciate your input and are glad to hear that you chose Windsor Plaza for your stay. We’re sorry to learn that certain aspects of your experience were not as expected. Your comments are invaluable to us, and we genuinely appreciate your perspective. If possible, could you provide more details or suggestions on how we can improve and better meet your expectations? Thank you once again for choosing Windsor Plaza. We value your feedback and look forward to serving you better in the future. Best regards,Front Office Manager

10/10 Excellent

Luke

Stayed 6 nights in Apr 2024
Response from Hoang Nguyen on 29 Apr 2024
Dear Luke,Thank you so much for your full marks on us . We are delighted to know that you had a positive experience over your stay. We genuinely appreciate your positive full marks , and we cannot wait to welcome you back soon ! Best regardsFront Office Manager

8/10 Good

Trang

Stayed 2 nights in Apr 2024
Response from Hoang Nguyen on 28 Apr 2024
Dear Trang,Thank you so much for your high recognition on us . We are delighted to read your compliments . Highly appreciated ! Best regardsFront Office Manager

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yen, who worked in the clubhouse was amazing! She has such great customer service skills and a very friendly attitude. The room was very clean, service in the restaurants was great. I really enjoyed my stay and if I come back, I'll be sure to stay here again. I stayed for six nights.
Stayed 6 nights in Mar 2024
Response from Hoang Nguyen on 4 Apr 2024
Dear Paul,Thank you so much for your recent stay , and for your positive feedback on our service ! We are happy to read that you are pleased with the professional services from Windsor Plaza and Lounge services in general . Most importantly, we love reading that the great sense of our hospitality was recognized .It is great motivation for the Team to keep up and go further. Delighting our guests is always our focus and we are glad to know that you will be returning ! Best regards,Front Office Manager

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
I like your offer.
Stayed 4 nights in Mar 2024
Response from Hoang Nguyen on 1 Apr 2024
Dear Anna,Many thanks for your recent stay at Windsor Plaza Hotel ! We are glad to hear that you have a wonderful stay. Your endorsement is not only a pleasure to receive , but further motivates the whole Team to keep providing outstanding service. We look forward to welcoming you back soon !Best regards,Front Office Manager

10/10 Excellent

Korak

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at the Windsor Plaza Hotel in Ho Chi Minh City and had a delightful experience. The hotel itself boasts a splendid property, combining modern amenities with a touch of traditional charm, making it a comfortable and inviting place to stay. One of the highlights of my visit was the exceptional service provided by the staff at the Business Lounge. They were attentive, professional, and went above and beyond to ensure my needs were met, creating a welcoming atmosphere that was greatly appreciated. The happy hour at the lounge was a real treat, featuring a variety of delicious snacks and beverages that provided a perfect end to my busy days. The hotel’s commitment to maintaining and updating its facilities was evident. However, I did notice that despite the bathrooms being renovated, they still retained an outdated look which slightly detracted from the overall modern feel of the hotel. Additionally, while most services were impeccable, I found room service to be somewhat inconsistent and off-track. In summary, Windsor Plaza Hotel offers a wonderful stay with its impressive property and outstanding Business Lounge staff. A few improvements in room service and bathroom aesthetics would make it even more exceptional. Despite these minor issues, I would highly recommend this hotel for anyone visiting Ho Chi Minh City.
Stayed 12 nights in Mar 2024
Response from Hoang Nguyen on 1 Apr 2024
Dear Korak,First of all, thank you taking the time to pass on your positive review and for your recent stay at Windsor Plaza Hotel ! We are glad to hear that you have thoroughly a wonderful experience and for your positive feedback on our traditional charm , which will add a new flair into our iconic Hotel and you pleased with our Executive Lounge services. Most importantly, we love reading that the hospitality from Windsor was recognized. It is a great motivation for Team to keep up and go further. We would like to extend our sincere apologies for your inconveniences you encountered about room service. We truly welcome all constructive and detailed feedback on every aspect of our service, we work out with Executive Chef and Management to make sure to further improve our culinary offerings and service 's delivery in the future,Once again, we look forward to welcoming you back soon !Best regardsFront Office Manager

10/10 Excellent

Pei Yu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and great service. Would book this hotel again if I were to visit Vietnam in the future.
Stayed 2 nights in Mar 2024
Response from Hoang Nguyen on 28 Mar 2024
Dear Yu,What great feedback as this is always the type of review we like to receive from our Guests. Thank you for taking the time to pass on your positive review following your recent stay with us. Wishing you continued every safe travels and look forward to welcoming you back soon ! Best regards

10/10 Excellent

Iris

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and location, convenient and walkable to dinner and shopping areas!
Response from Hoang Nguyen on 28 Mar 2024
Dear Iris,Thank you very much for your full marks on us. It is great to read that you would recommend our property to others. Your recognition is always a great motivation to Windsor Plaza to bring the best to guests. We will look forward to welcoming your next visit ! Best regards,

8/10 Good

Wendy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s nice that it’s close to shopping centre and China Town. Lots of choices for food. The restaurants inside the hotel are rather nice. The only thing is the decor is slightly old fashion, otherwise everything is pretty good.
Stayed 6 nights in Dec 2023
Response from Hoang Nguyen on 25 Mar 2024
Dear Wendy,Thank you for your feedback following your recent stay with us. It is with great pleasure to share with you that we will be commencing a comprehensive rooms shortly , which will add a new flair into our iconic heritage , something to look forward on your next visit ! Best regards

10/10 Excellent

Cuong

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Hoang Nguyen on 24 Mar 2024
Dear Cuong,Thank you very much for your full marks on us ! Best regards

10/10 Excellent

Thien

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For me I like there have gym and swim pool, but regret that the swimming pool is small. Of course the staffs are nice. If I have chance come to Vietnam again I will stay here.
Stayed 3 nights in Mar 2024
Response from Hoang Nguyen on 19 Mar 2024
Dear Thien,Thank you very much for your high recognition on us. Delighting our guest is always our focus and we are glad to know that you will be returning ! Best regards

10/10 Excellent

Calvin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and convenience
Stayed 4 nights in Mar 2024
Response from Hoang Nguyen on 18 Mar 2024
Dear Calvin,Thank you so much for your high recognition on us ! Best regards,

10/10 Excellent

josh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel, very happy with staff and cleanliness
Stayed 3 nights in Mar 2024
Response from Hoang Nguyen on 18 Mar 2024
Dear Josh,Thank you very much for your excellent endorsement ! Best regards,

8/10 Good

Lynzie

Stayed 2 nights in Mar 2024
Response from Hoang Nguyen on 3 Apr 2024
Dear Lynzie,Thank you so much for your high ranking over your stay. We will look forward to welcoming back soon ! Best regards,Front Office Manager

10/10 Excellent

Kenneth

Stayed 2 nights in Mar 2024
Response from Hoang Nguyen on 2 Apr 2024
Dear Kenneth,Thank you so much for your full marks and over your recent stay with us ! Best regards,Front Office Manager

10/10 Excellent

Quyen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious and clean room
Stayed 6 nights in Mar 2024
Response from Hoang Nguyen on 13 Mar 2024
Dear Quyen,Thank you very much for your full marks on us! Best regards

8/10 Good

Quyen

Stayed 3 nights in Mar 2024
Response from Hoang Nguyen on 1 Apr 2024
Dear Quyen,Thank you very much for your high ranking over your stay ! Best regardsFront Office Manager

10/10 Excellent

Warren

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 2 nights in Mar 2024
Response from Hoang Nguyen on 11 Mar 2024
Dear Warren,Thank you very much for your full marks on us !Best regards,

10/10 Excellent

Thien

Liked: Cleanliness, staff & service, property conditions & facilities
Staffs are police and professional. Clean and comfortable.
Stayed 2 nights in Mar 2024
Response from Hoang Nguyen on 11 Mar 2024
Dear Thien,Thank you very much for your recognition. Best regards

10/10 Excellent

Andy, Napa

Stayed 6 nights in Mar 2024
Response from Hoang Nguyen on 28 Mar 2024
Dear Andy,Thank you so much for your full marks on us ! Best regards,

8/10 Good

Quyen

Stayed 6 nights in Feb 2024
Response from Hoang Nguyen on 27 Mar 2024
Dear Quyen,Thank you very much for your high ranking over your stay . Wishing you continued safe travels and look forward to welcoming you back soon ! Best regards

8/10 Good

ANH TUAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service
Stayed 5 nights in Feb 2024
Response from Hoang Nguyen on 11 Mar 2024
Dear Tuan,Thank you for your recognition.Best regards

10/10 Excellent

Diem

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed staying @ Windsor Plaza Hotel . The staffs are friendly. Thanks
Stayed 3 nights in Feb 2024
Response from Hoang Nguyen on 11 Mar 2024
Dear Diem,Thank you very much for your review and great to know that you have satisfactory stay with us.Best regards

4/10 Poor

Chinh

Travelled with family
We already paid for the room. Buy when we get there they sold our room for someone else.
Stayed 1 night in Feb 2024
Response from Hoang Nguyen on 11 Mar 2024
Dear Chinh,Kindly share with me more details with regards to your rating.Best regards

10/10 Excellent

Tam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Good rate. Staffs are attentive, helpful. Room is spacious
Stayed 2 nights in Feb 2024
Response from Hoang Nguyen on 11 Mar 2024
Dear Tam,Thank you very much for your full marks on us.Best regards

10/10 Excellent

Chin Huei

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer services. Super friendly staffs.
Stayed 4 nights in Feb 2024
Response from Windsor Plaza Hotel on 29 Feb 2024
Dear Chin Huei, thank you for staying at hotel and sharing us your happy experience of your stay. Hope to see you again soon

8/10 Good

Quyen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 7 nights in Feb 2024
Response from Windsor Plaza Hotel on 29 Feb 2024
Dear Quyen, thank you for staying at hotel. See you again

10/10 Excellent

Don

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good over roll
Stayed 6 nights in Feb 2024
Response from Windsor Plaza Hotel on 29 Feb 2024
Dear Don, thank you for staying at hotel. See you again soon

10/10 Excellent

Huan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Response from Windsor Plaza Hotel on 23 Feb 2024
Dear Huan, thank you for staying at hotel and see you again.

10/10 Excellent

Huan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Hoang Nguyen on 21 Mar 2024
Dear Huan,Thank you so much for your full rating on us ! Best regards

10/10 Excellent

Thuy

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Phong, Tuấn bell Lam , thư, Sity lobby Very good for service and very friendly Help my family a lot .
Stayed 2 nights in Feb 2024
Response from Windsor Plaza Hotel on 21 Feb 2024
Dear Thuy, thank you for staying at hotel and your reward comment on the services. Hope to see you again

10/10 Excellent

TOMMY

Stayed 3 nights in Feb 2024
Response from Windsor Plaza Hotel on 21 Feb 2024
Dear Tommy, thank you for staying at hotel and see you again.

8/10 Good

Quyen

Stayed 7 nights in Feb 2024
Response from Hoang Nguyen on 21 Mar 2024
Dear Quyen,Thank you very much for your high marks on us ! Best regards

10/10 Excellent

TOMMY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Windsor Plaza Hotel on 21 Feb 2024
Dear Tommy, thank you for staying at hotel. See you again

10/10 Excellent

Bryant

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Feb 2024
Response from Windsor Plaza Hotel on 18 Feb 2024
Dear Bryant, thank you for staying at hotel and see you again

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Fantastic fancy clean room. Amazing AC. All staff spoke English. Quiet. Felt cery safe as a solo female traveler.
Stayed 2 nights in Jan 2024
Response from Windsor Plaza Hotel on 4 Feb 2024
Dear Guest, thanks for staying at hotel. See you again