View from property

Reviews of Portobello Resort Apartments

3.5 out of 5
Portobello Resort Apartments
2607 Gold Coast Highway, Broadbeach, Mermaid Beach, QLD

Reviews

8.6

Excellent

Rating 10 - Excellent. 86 out of 201 reviews" "
Rating 8 - Good. 92 out of 201 reviews" "
Rating 6 - Okay. 14 out of 201 reviews" "
Rating 4 - Poor. 6 out of 201 reviews" "
Rating 2 - Terrible. 3 out of 201 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

9.0/10

Amenities

8.2/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Martin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The apartment was great clean and renovated. The pool was clean and the spa warm 😎. There are two construction site close to the property so don't expect a sleep in.
Stayed 3 nights in Jan 2024

10/10 Excellent

Adam

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023

10/10 Excellent

Colleen

Liked: Cleanliness, room comfort
Stayed 7 nights in Dec 2023

10/10 Excellent

Adam

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean and the staff were very helpful, welcoming and accommodating.
Stayed 3 nights in Oct 2023

10/10 Excellent

william

Liked: Amenities, property conditions & facilities
All ok
Stayed 5 nights in Dec 2022
Response from Marty and Dorelle - Managers on 19 Dec 2022
Thank you so much for staying with us and we are glad you enjoyed your stay. We hope to see you again next time you are on the Gold Coast.Marty and Dorelle - Managers

8/10 Good

Suffien

Liked: Cleanliness, amenities
Portobello was so conveniently close to Pacific Fair, with supermarkets, restaurants and even a gym for me to use while visiting. It was also really a nice 15 min walk to the convention centre, where I can stop by a number of cafes to get my caffeine fix beforehand! The room itself is a little worn down, and could do with a revamp but otherwise it was comfortable.
Stayed 7 nights in May 2022
Response from Portobello Resort on 31 May 2022
Thanks for staying with us and we are glad you enjoyed your stay and found our location convenient and your stay to be comfortable. We hope to see you again next time you are visiting the Gold Coast. Marty and Dorelle - Managers

10/10 Excellent

Paul

Liked: Cleanliness, room comfort
Stayed 7 nights in May 2022
Response from Portobello Resort on 23 May 2022
Thanks for staying with us and we are glad you had a great stay. Looking forward to welcoming you back next time you are on the Gold Coast.

8/10 Good

Stephen

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great location very comfortable apartment. 5 min to Beach, 5 min to PAC Fair easy walk to Broadbeach shops. Really enjoyed our stay
Stayed 3 nights in Feb 2022
Response from Portobello Resort on 20 Feb 2022
Thank you for staying with us and we are glad you enjoyed your stay. Marty and Dorelle - Managers

8/10 Good

Sharon

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Managers were very helpful, great location, unit was small but had everything we needed. The unit was surprisingly quiet given its proximity to the Pacific Highway
Stayed 3 nights in Sep 2021
Response from Portobello Resort on 8 Oct 2021
Sharon, we are so glad you enjoyed your stay and thanks for the great review, we look forward to welcoming you back next time you come to the Gold Coast, Marty and Dorelle

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had just a short stay but really enjoyed it, the location was very good and we would definitely stay there again.
Stayed 2 nights in Jun 2021
Response from Portobello Resort on 15 Jun 2021
We are glad you enjoyed your stay and we look forward to welcoming you back next time you return to the Gold Coast.

10/10 Excellent

Colleen

Liked: Cleanliness, room comfort
Very good
Stayed 1 night in May 2021
Response from Portobello Resort on 24 May 2021
Thank you for staying with us and we are glad you enjoyed your stay. We hope to see you again soon. Marty and Dorelle - Managers

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing! Staff were helpful and friendly, room was well decorated and clean, swimming pool and jacuzzi was also clean and great to relax in. Whole place was quiet and we really enjoyed our stay! 😁
Stayed 1 night in Feb 2021
Response from Portobello on 27 Feb 2021
We are so glad you enjoyed your stay and we look forward to welcoming you back next time you are on the Gold Coast, Marty and Dorelle - Managers

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness
Thank you for our stay. The location is good, close to the beach and Pacific Fair, easy to get to and easy to park in. The property was very clean but there was a few minor maintenance issues with the property, the door to the upstairs shower would not close and the toilet upstairs needed jiggling to get the cistern to refill. Other than that it was a very pleasant stay, the communication and greeting from the staff was excellent and the pool nice.
Stayed 2 nights in Jan 2021
Response from Portobello Resort on 25 Jan 2021
We are so glad you enjoyed your stay and thank you for taking the time to review our property and letting us know about the maintenance items, we have already organised the repairs. We hope to see you again next time you holiday on the Gold Coast, Marty & Dorelle - Managers

10/10 Excellent

Cameron, Bathurst

Travelled with family
Liked: Cleanliness, property conditions & facilities
So friendly. Nice and modern. Close to everything
Stayed 4 nights in Dec 2020
Response from Portobello on 3 Jan 2021
Thanks Cameron we look forward to welcoming you again next time you stay at the Gold Coast, Marty and Dorelle - Portobello Resort

6/10 Okay

Melissa, Brisbane

Travelled with partner
Liked: Cleanliness
The apartment was nothing fancy but it suited our needs. Left our booking too late, so not much to chose from. Was expecting a larger bed. Quiet location away from the hustle of Broadbeach/SP, not too far from restaurants and shops. Secure parking. Apartment clean. Would stay again
Stayed 2 nights in Aug 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Great location!
It's very convenient location, just few mins walk to Pacificfair, beach and casino. They only have stairs so it's bit hard for us to carry our laggages from car park to the room. The room was old but it's nicely cleaned and the receptionist was very friendly.
Stayed 3 nights in Dec 2019
Response from Gerard on 3 Jan 2020
Thanks

10/10 Excellent

Chantal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas
Excellent location Excellent appartment
Stayed 3 nights in Dec 2019
Response from Gerard Manager on 30 Dec 2019
Hi Chantal thanks for making your review glad to hear you had a nice stay with us.

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Staff & service
It was across the road to Hugh shopping centre and easy to walk to a lot of places.
Stayed 2 nights in Dec 2019
Response from Gerard on 13 Dec 2019
Thank you for making your review.

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant
We had a great stay at Portobello apartments
Stayed 7 nights in Nov 2019
Response from Gerard on 8 Dec 2019
Hi Sharon and thank you immensely for taking the time to review us. Kind regards

10/10 Excellent

Krikor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2019
Response from g on 18 Nov 2019
Thanks for your review Krikor pleasure having you stay here.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The apartment had everything we needed and was in a good location- we would stay there again!
Stayed 5 nights in Jul 2019
Response from Gerard Manager on 13 Jul 2019
Thank you very much for your review and glad you will be back again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Portobello Resort Apartments are amazing from the moment we arrived we were greeted with a warm smile told about the facilities. The manager is very helpful. The apartments are very clean, really comfortable bed and pillows, great water pressure in the shower and it has everything you need to cook like you would at home the kitchen is so well equipped. The residents in the apartments are all beautiful and really welcoming. And it’s a really safe place for families. The location is amazing!! I can’t fault it we already miss it and can’t wait to go back. We loved our stay. Thank you Gerard and staff for making our stay so memorable.
Stayed 16 nights in Jun 2019
Response from Gerard on 11 Jul 2019
Thank you very much for your review :)

8/10 Good

Chong Hock

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
The condition of the apartment is quite average, but the location is simply amazing - Pacific Fair is just across the road - Very convenient
Stayed 1 night in Jun 2019
Response from G on 18 Jun 2019
Thank you for taking the time to review us Chong we hope you can stay longer next time. Gerard Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to Blues on Broadbeach, secure resort,
Stayed 4 nights in May 2019
Response from Gerard on 24 May 2019
Thank you for your review it will help other guests looking at our business we really appreciate your input, thank you. Gerard Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our Lastminute break was fabulous, the location of Portobello was great, close to everything, public transport and the beach. The property was well maintained and everything worked a treat. The staff were pleasant and helpful. Our stay at Portobello exceeded our expectations.
Stayed 7 nights in Apr 2019
Response from Gerard on 7 May 2019
Well thank you for placing this fantastic review we would welcome you back anytime of course, Gerard manager :)

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great apartment in handy location
Place suited great for what I needed - was a good size for travelling solo and fab to have a balcony too. Easily walkable to the bars, restaurant, casino (10-15 mins) and right across the road from Pacific Fair, the tram/train and buses towards Burleigh / Airport, etc.
Stayed 5 nights in Feb 2019
Response from Gerard on 5 Mar 2019
Thank you for taking the time to review your stay Lauren it will assist others in making their decision too :) Gerard Manager

8/10 Good

Dianne

Liked: Staff & service
Disliked: Property conditions & facilities
Good value, short walk to shops and beach. Good service. Good access. No lift. No dishwasher. Good car park for smaller vehicles up to 2m high. Older facility. Air-con, fridge, hot water all good.
Stayed 3 nights in Feb 2019
Response from Gerard manager on 25 Feb 2019
Thank you Diane. Hope to see you back soon.

8/10 Good

Verified traveller

Stayed 14 nights in Dec 2018
Response from G on 11 Jan 2019
Thank you

10/10 Excellent

Verified traveller

Stayed 3 nights in Dec 2018
Response from Gerard Manager on 4 Jan 2019
Thank you, Anon that's awesome

8/10 Good

Carolyn

A very safe place to stay. Room was small but clean and a great location over the road from Pacific Fair shopping centre. Nice pool and back entrance a short walk to the beach. Would stay again.
Stayed 7 nights in Nov 2018
Response from G on 4 Dec 2018
Thank you for your review, Gerard Manager :)

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The pool area was great. We found the owners not very helpful and were not open at the times they said they were.
Stayed 8 nights in Nov 2018
Response from Gerard on 6 Dec 2018
Hi our office hours are outlined on our site and opening hours on the front door for you help. Other than that we hope you enjoyed being here. :)

8/10 Good

Margie, Melbourne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Advertising of what is actually included was misleading. Advertising free wifi, then providing only 1 gig for three days is virtually useless. We specifically chose a one bedroom with sofa bed so that the two people booked to stay would need to share a bed. Upon arrival we found we needed to pay an extra guest charge of $30/day to be provided with sheets for the sofa bed.
Stayed 4 nights in Nov 2018
Response from G on 6 Dec 2018
Yes you are quite right but if the sofa bed is needed there is a charge for this and it covers the extra linen for this. The WiFi is free the longer you are here the larger the package. It's not designed for massive downloads you wanted it for. Kind regards Gerard Manager

10/10 Excellent

Christine, Sutherland NSW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great pool and spa, close to everything! Apartment was clean and roomy and great to have laundry facilities.
Stayed 5 nights in Nov 2018
Response from Gerard on 13 Nov 2018
Hi Christine, thank you for taking the time to make your review it will definitely assist others making their bookings directly. Kind regards Gerard

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Gerard on 7 Nov 2018
Thanks

8/10 Good

Geoffrey

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2018
Response from Gerard on 30 Oct 2018
Thanks for your review score that will help others decide to pick us. Kind regards Gerard manager

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect
perfect for what I needed
Stayed 2 nights in Oct 2018
Response from Gerard Manager on 30 Oct 2018
Thanks Chris appreciate the response.

10/10 Excellent

Troy, Lismore, NSW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The managers/owners went out of their way to make us feel welcome, rhe service was excellent.
Stayed 5 nights in Oct 2018
Response from Gerard on 23 Oct 2018
Thanks for your review Troy it was a pleasure to have you stay here with us. Gerard Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Great Location, close to Pacific Fair, the beach & the current end of the light rail
Stayed 2 nights in Sep 2018
Response from G on 28 Sept 2018
Thanks it will help others

8/10 Good

Phyllis, Melbourne Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and cosy
Location is great as it is within walking distance to beach, Pacific Fair and great dining in Broadbeach. Light rail also allows you to travel to Surfers Paradise and all the way to Helensvale for small fare. Property Manager very helpful with any queries one may have. Overall delightful for any getaway.
Stayed 3 nights in Sep 2018
Response from Gerard on 25 Sept 2018
Awesome thank you we are most appreciative of you comments and very happy you enjoyed your stay here.

10/10 Excellent

Verified traveller

Great spot close to Pacific Fair and beaches!
Stayed 2 nights in Aug 2018
Response from Gerard on 22 Aug 2018
Thank you making the time to review us. Gerard Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Location
Good location. Handy to Pacific Fair, Dracula’s, The Casino, all with walking distance. Only a very short drive to Cavill Ave, the beach and Main Beach area or only a few bus and train stops away. Good communication at reception and helpful. Nice and quiet.
Stayed 2 nights in Aug 2018
Response from Gerard on 11 Aug 2018
Hello and thank you for using this chance to tell others of you positive experience we would love to see you back and take advantage of the return guest benefits. Gerard and Shirley Managers

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
A broom would help
Unit was clean except the bathroom floor needs to be cleaned behind the door. I wonder if that jogger shoe print will ve waiting for the next guest. The grout in the floor tiles could also do with a good clean. The balcony floor was very sandy. Not sure how long the unit had not been used for however unless you sweep it the morning of the guest arriving, perhaps supply a broom so that we can sweep it ourselves. The bins to place our rubbish in was not found so i took it home however when i was exiting the car park, there the skip was, on the sidewal out side the building. You pay good money to stay in these places, they have a copy of your credit card and the guest info states that unless you leave the unit clean, you are billed for the cleaning. What are we paying for? In a motel they give you clean towels and make your bed for you for less money. Apart from that, it was in a great location and wifi was good.
Stayed 3 nights in Jul 2018
Response from Gerard Manager on 4 Aug 2018
Hi there Anon! It would help if you could advise us what apartment you stayed in so we could address the issue of the shoe print. Our housekeeper is very precise and would like some feedback on this. There is a broom in each unit for your use. The rubbish bins are clearly signed on the paths and garage and anything else you need to know about the resort is in the unit compendium for your help. You paid for great check in service a secure safe clean property with a heated pool and hot spa in a very central location, glad you enjoyed it. The cleaning bill is paid for by the owner, unless you leave the place like a tip or caused some damage which causes the housekeeping team to charge us more for their work. In this case you must have left the apartment clean. Are you sure you didn't book via Air BNB and not direct with the resort? Thank you.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
reception is only 9-5 which was inconvenient Otherwise no real problems
Stayed 3 nights in Jul 2018
Response from Gerard Manager on 3 Aug 2018
And you scored us a 2 I don't understand, glad you had a nice time

10/10 Excellent

Lynette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location
Location location, location. Within walking distance of everything you wanted to do. Friendly hosts. Nice apartment. All good.
Response from G on 8 Jun 2018
Thanks Lynette

6/10 Okay

Henry, melbourne.

Liked: Cleanliness, room comfort
Close to beach and Pacific Fair
Overall good, except the lady directly under us. Unit 13.
Stayed 2 nights in Jan 2018
Response from Gerard Manager on 1 Feb 2018
Hi Enrique, thanks for your feedback, are you able to send me a private email about what happened with unit 13? Glad you were happy with your stay otherwise :)

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Broken fan in bedroom. No air conditioner in bedroom Needs a decent frypan to cook in. Apart from that good position but could be updated.
Stayed 3 nights in Jan 2018
Response from Gerard Manager on 12 Jan 2018
Hi there, it's going to be hard to pin point the apartment we are talking about here, we could have dealt with it immediately if we had known. I'll do my best to find the fan and we will replace the frying pan also once that is discovered, however thanks for you mixed review. As it states in the compendium in the unit please advise reception immediately of any concerns during your stay it would have avoided you going to print, hope you enjoyed your stay though.

8/10 Good

Lisa, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient, family friendly
I visited to attend a two day educational workshop and brought my teenager and her friend with me. Portobello suited our needs very well as it is situated very well with superb access to public transport and across the road from the fabulous Pacific Fair shopping complex. A very short walk in the other direction takes one to the beach. there is a lovely pool and bbq facilities too, excellent value for money.
Stayed 5 nights in Dec 2017
Response from Gerard Manager on 21 Dec 2017
Thank you Lisa we and I'm sure others will appreciate your feedback very much.

8/10 Good

Verified traveller

Liked: Staff & service
Convenient location across the road from Pacific Fair
Stayed 2 nights in Nov 2017
Response from Gerard on 7 Dec 2017
Thank you for the time you have taken in placing your review it is very important to us.

8/10 Good

Casey, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location in Broadbeach
Great location close to the beach, across the road from pacific fair shopping centre. Great food around, also good kitchen facilities will definitely stay here again.
Stayed 2 nights in Nov 2017
Response from Gerard on 8 Nov 2017
Thanks for the review Casey it would be great to have you back.

8/10 Good

lucy, melbourne

Liked: Cleanliness, staff & service, property conditions & facilities
Just out of broadbeach
Low level little apartments, with no elevator, ok for us, only had two small flights of stairs from carpark, wouldn't be so good if we were on the fourth floor. The sofa bed was very uncomfortable, little to far out from main Broadbeach area. Our stay was pleasant and suited our needs for only 2days.
Stayed 2 nights in Sep 2017
Response from Gerard Manager on 5 Oct 2017
I agree that sofa bed isn't the best we didn't have another for you. Glad everything else was okay. Thanks for your review.