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Reviews of Kenilworth Resort & Spa

5 out of 5
Kenilworth Resort & Spa
Utorda Salcete, Majorda, Uttorda, Goa

Reviews

8.2

Very good

Rating 10 - Excellent. 65 out of 148 reviews" "
Rating 8 - Good. 45 out of 148 reviews" "
Rating 6 - Okay. 21 out of 148 reviews" "
Rating 4 - Poor. 8 out of 148 reviews" "
Rating 2 - Terrible. 9 out of 148 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Kristen, Montrose

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
The property was dated and room furniture definitely needs an update. Great service, especially with Selwyn and other pool bar staff. Need to learn some updated cocktails, like Aperol Spritz.
Stayed 5 nights in Mar 2024

4/10 Poor

Peter

Travelled with partner
Disliked: Property conditions & facilities
Construction was disruptive, beach is nice
Stayed 2 nights in Mar 2024

10/10 Excellent

Warren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Nylda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

8/10 Good

Nahel

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Hotel was good but definitely not a 5 star. Location was great the beach and pool area are lovely. The only downside is the poolside food wasn’t great and staff were very slow at serving food and some drinks they have to get from the main hotel so you have to wait just to get a fruit juice. Otherwise we were happy with the breakfast. A good range of food. We were there for new years and they had a fabulous party set up on the grounds with so many food options, a live band, dance floor etc. Other than this the Orel is quite and had very little entertainment in the evenings
Stayed 5 nights in Dec 2023

10/10 Excellent

Juliana

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff
Stayed 7 nights in Dec 2023

10/10 Excellent

Sumit

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Gaurav

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay with little kids along. The park, swimming pool, play zone, spa, gym and beach proximity makes it a perfect stay for family
Stayed 1 night in Oct 2023

10/10 Excellent

Gaurav

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a great one stop property if you want to camp here for few days with family and just enjoy views, play, food and beach with family. Awesome experience
Stayed 3 nights in Sep 2023

10/10 Excellent

Neha Singh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was very pleasant
Stayed 2 nights in Jul 2023
Response from General Manager on 28 Jul 2023
Dear GuestNamaste!Thank you for choosing us as your preferred accommodation and taking out time to share the valuable feedback of your experience during your recent visit.We are delighted to learn that you had a memorable experience with us. It is so inspiring and motivating for us to see that our guests have had an enjoyable moment which in itself is the biggest recognition for all the efforts we put in. Your appreciation boosts our moral and acts as a driving force for taking this level of satisfaction to the next level. We have shared your wonderful and encouraging feedback with my entire team.Our team looks forward to welcoming you back to your preferred destination in coming days.Thanks and Regards,Ashok TannaGeneral Manager

8/10 Good

Jayanthi

Stayed 3 nights in Apr 2023

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 9 nights in Dec 2022
Response from Ashok Tanna, General Manager on 13 Jan 2023
Dear GuestNamaste!Thank you for choosing us as your preferred accommodation and taking out time to share the valuable feedback of your experience during your recent visit.We are delighted to learn that you had a memorable experience with us. It is so inspiring and motivating for us to see that our guests have had an enjoyable moment which in itself is the biggest recognition for all the efforts we put in. Your appreciation boosts our moral and acts as a driving force for taking this level of satisfaction to the next level. We have shared your wonderful and encouraging feedback with my entire team.Our team looks forward to welcoming you back to your preferred destination in coming days.Thanks and Regards,

10/10 Excellent

Harjeet Singh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022
Response from Ashok Tanna, General Manager on 13 Jan 2023
Dear GuestNamaste!Thank you for choosing us as your preferred accommodation and taking out time to share the valuable feedback of your experience during your recent visit.We are delighted to learn that you had a memorable experience with us. It is so inspiring and motivating for us to see that our guests have had an enjoyable moment which in itself is the biggest recognition for all the efforts we put in. Your appreciation boosts our moral and acts as a driving force for taking this level of satisfaction to the next level. We have shared your wonderful and encouraging feedback with my entire team.Our team looks forward to welcoming you back to your preferred destination in coming days.Thanks and Regards,

10/10 Excellent

Piyush

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at this lovely property. Considering a five star, it’s a decent property with a nice location. I would stay the property itself is great but the rooms are not luxury enough. We were out most of the day enjoying the amenities and the beach so it didn’t hurt us but if I wanted to stay in the room, it’s not five star.
Stayed 2 nights in Nov 2022
Response from General Manager on 28 Nov 2022
Dear GuestNamaste!Thank you for taking out time to put in your honest comments. We thank you for your patronage of Kenilworth Resort & Spa and considering us as your preferred hotel during your recent visit.We have taken a note of your appreciation as well as shortfalls. We would like to assure you that all corrective measures have been taken and necessary trainings have been imparted. We believes in ""Atithi Devo Bhaba"" and imparting best of services, hospitality standards & benchmarks, thereby creating a Symphony in Harmony.My team joins me in looking forward to get a chance to serve you once again!Thanks and RegardsAshok TannaGeneral Manager

2/10 Terrible

Juan

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2022
Response from Ashok Tanna on 25 Oct 2022
Dear GuestNamaste!At the onset, I would like to take this opportunity to thank you for the patronage of Kenilworth Resort & Spa and express my earnest apologies for the inconvenience that you had to face. We are deeply concerned.We have taken a serious note of your feedback. We would like to assure you that all corrective measures have been taken and necessary trainings have been imparted. Words cannot express how truly I feel for the inconvenience that was caused, however we take this opportunity to request you to not make it a life time experience.With the actions being taken and trainings imparted, we firmly believe that we shall be able to meet the expectations that you have entrusted us with, and promise and assure you of our best services at all times. My team joins me in looking forward to get a chance to serve you once again!Thanks and Regards,

8/10 Good

Pamela

Stayed 1 night in Oct 2022

8/10 Good

Nicolas

Stayed 5 nights in Aug 2022

2/10 Terrible

Deepak

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never truth them
Worth as they gave us the room at 2 pm When I had early chk in
Stayed 1 night in May 2022
Response from Ashok Tanna on 13 Jun 2022
Dear Guest Namaste! At the onset, I would like to take this opportunity to thank you for the patronage of Kenilworth Resort & Spa and express my earnest apologies for the inconvenience that you had to face. We are deeply concerned. We have taken a serious note of your feedback. We would like to assure you that all corrective measures have been taken and necessary trainings have been imparted. Words cannot express how truly I feel for the inconvenience that was caused, however we would like to inform that the check in time for our resort is 3 PM and the early check in offer comes with subject to availability clause. With the actions being taken and trainings imparted, we firmly believe that we shall be able to meet the expectations that you have entrusted us with, and promise and assure you of our best services at all times. My team joins me in looking forward to get a chance to serve you once again! Thanks and Regards,

2/10 Terrible

Rajat

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall property customer service is very poor and not worthy of a VIP access hotel. Offered a very bad quality room (smelly, dusty, etc.). Eventually changed room after 1 day because they just didn't have rooms available. Was not offered a late checkout, and then offered one at a very high price (almost USD 75) for an extra hour or so. This hotel should be removed from VIP access list. Thanks.
Stayed 3 nights in Apr 2022
Response from General Manager on 2 May 2022
Dear Guest, Greetings from Kenilworth Resort & Spa, Goa. Thank you for sharing your stay experience with us. We are disappointed to know that some aspects of your stay did not meet your expectations. We assure you that such experience will not be repeated. We look forward to welcome you back in the Resort in upcoming days. Warm regards,

4/10 Poor

Gagandeep

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not worth it. Dirty and old
App does not provides misleading information. This app charges lot more than what the actual rooms goes for in Hotel. Booked room with garden room and got view with wall , after negotiations with Hotel manager we managed to change our room to actual garden view. Bathrooms were stinky and very old.
Stayed 2 nights in Mar 2022
Response from Ashok Tanna, General Manager on 19 Mar 2022
Dear Guest, Greetings from Kenilworth Resort & Spa, Goa. Thank you for sharing your stay experience with us. We are disappointed to know that some aspects of your stay did not meet your expectations. We look forward to welcome you back in the Resort.Warm regards,

8/10 Good

Rajanya

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022
Response from Ashok Tanna, General Manager on 10 Mar 2022
Dear Guest, Thank you for taking out the time to share your feedback with us. We are delighted to know you were happy with the overall product, our hospitality and friendly service and we look forward to see you at the hotel again. Warm regards,

2/10 Terrible

Anmol

Travelled with family
Disliked: Staff & service
Don't stay here!
We had planned a family re-union after several years, and 17 of us came together in Goa (from different parts of India and the US), booking 7 rooms at this hotel, paying a total bill of about 4 lakhs, for a stay of 4 nights (2nd Jan 2022 to 6th Jan 2022). What followed, unfortunately, was unfortunate, unprofessional, and not at all expected from a reputed 5 star property. Amongst us, there were 5 senior citizens (well above 70 years of age each) and a 6th who had just got away from the ICU and was looking forward to a holiday with family, peace and quiet. Without any warning whatsoever, the hotel started renovation work. This was in the form of LOUD and CONTINUOUS drilling and banging right on top of our heads. Calls to the reception were met with empty promises like ... we will stop the work immediately, etc etc... none of which happened. This was at 3.30 pm, in the middle of the hot afternoon. We couldn't go out due to the heat, and staying in was nothing less than torture. Long story short – despite escalations to Duty Manager, project Manager, etc - nothing changed for 3 days, and finally I changed my flight (at considerable personal expense), and checked out a day early. Never again will we make the mistake of going to Kenilworth, and I have told everyone I know the same thing. There are plenty of great properties out there that treat customers with the honesty that they deserve!
Stayed 4 nights in Jan 2022
Response from Ashok Tanna, General Manager on 20 Jan 2022
Dear Mr. Anmol, Thank you for taking the time to share your experience. First and foremost, please accept my sincere gratitude for your patronage and it is with sincere regret that I noted your dissatisfaction with our services and facilities. I apologize for the unfortunate circumstances of your recent stay at our hotel and would like to state that this is by no means indicative of Kenilworth service standards. We are most concerned with the satisfaction of our guests and therefore your feedback is of great value to us. I have personally looked into the concerns highlighted by you and have discussed the same with my team for immediate improvements in the area mentioned. Measures including training and process implementation will take place with immediate effect to avoid issues of this nature in the future. It is our hope that you will give us the opportunity to better serve you in the near future. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. Please do not hesitate to contact me during your next visit. Thank you once again. Stay safe and warm regards,

6/10 Okay

JIJU

Travelled with family
Disliked: Cleanliness, property conditions & facilities
JUST AVERAGE HOTEL
Check in was not so smooth... The girl at the reception was trying to delay the check in saying rooms are not cleant , while rooms were available ... and palm off a Christmas Brunch on us which we did not want , but under pressure they had to abort the same . Room cleanliness & upkeep needs to be improved , some days enough towels also were not kept in the rooms , work is going on in many rooms and the hotel needs a very prompt update to be called a Five star Resort... Breakfast facilities are limited and you could see guests standing out side for a long time to get the breakfast tables and even eating it like a buffet stating inside the hall , but on our request the F&B managers took the matter very seriously and the next day we could see a marked improvement in the same. Feels many of the staff are in experienced and new , may be because of the extended closure during Corona times... Even at the pools enough towels are not available and many of us had to wait a long time to get the towels... Staff at many locations were a lot casual in their approach , may be they need more training and guidance. They can do a lot better if they want to keep up their status of a 5 star....
Stayed 4 nights in Dec 2021
Response from Ashok Tanna (General Manager) on 11 Jan 2022
Dear Guest, Greetings from Kenilworth Resort & Spa, Goa. Thank you for sharing your stay experience with us. We are disappointed to know that some aspects of your stay did not meet your expectations. We look forward to welcome you back in the Resort.Warm regards,

8/10 Good

Nitin

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Enjoyed a lot
It was a great stay. However, hotel is old now and that shows. But, they have now started renovating it part by part. Swimming pool of the hotel is among the best and is very large. Breakfast served was vey good. Italian restaurant was not fully operational but served us great Italian Pizza and pasta. The chef was especially very enthusiastic. Indian restaurant has limited menu and that disappointed us to some extent.
Stayed 1 night in Oct 2021
Response from Ashok Tanna (General Manager) on 28 Oct 2021
Dear Guest, Greetings from Kenilworth Resort & Spa, Goa. Thank you for sharing your stay experience with us. We are disappointed to know that some aspects of your stay did not meet your expectations. We look forward to welcome you back in the Resort.Warm regards,

6/10 Okay

Deep

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Average
The entrance to the property is gorgeous. Staff is kind and courteous. Quick check in. Over all the property is old and run down. Rooms and bathroom is quite small. Balcony is tiny too! Beds are comfortable. The hotel could use an uplift for sure.
Stayed 1 night in Oct 2020
Response from The Management on 1 Dec 2020
Dear Deep, Thank you for visiting us at “KENILWORTH RESORT & SPA”. I hope we achieved our goal in making your stay memorable by providing outstanding service. We strive to make the experience at “KENILWORTH RESORT & SPA” , one you will remember forever. Looking forward to welcome you again soon. Thanks for staying with us From The Management & Team

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied Return Client
Excellent service and value for money. Recommended highly for location, comfort, food and hospitality. Leaving a very satisfied return client.
Stayed 1 night in Dec 2019

2/10 Terrible

Samarjit

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Bottomline: DEFINITELY NOT WORTHY OF 5 STAR RATING Either stay at a better known 5 star resort if this is a special vacation - we should have done that. Otherwise save your money and book any average 3 star hotel because thats what this is comparable to. Cons: Poor rooms, uncomfortable mattress / pillows. I know other 5 star resorts in the area that offer a menu for different kinds of pillows. Room locks kept malfunctioning - had to get keys reprogrammed multiple times. Pool was completely unattended everytime we went - we had to clean our own poolside chairs and get our own towels on each visit. Restaurant staff never heard of decaf coffee - we asked multiple people. Room service staff kept knocking on multiple occassions when "Do not Disturb" sign was on - only to check the minibar. This was in the middle of our visit, not the day of checkout. Pros: Breakfast buffet was good. Staff was friendly but were clearly completely untrained.
Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was polite and very caring. Restaurant was awesome. Pools are great. Overall excellent.
Stayed 2 nights in Nov 2019

8/10 Good

Sudipta

Liked: Cleanliness, staff & service, room comfort
Good experience and great staff
It was a good stay with very attentive and helpful staff! The hotel seems to be an old property, some upgrades to the rooms could do magic! Overall it was a good experience given it was a solo trip.
Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good property. Service was excellent. Enjoyed the stay.
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Goa Relaxation & Celebration
My wife and I came for close friends wedding on the beach here at Kenilworth. The food, facilities, staff, rooms and whole property - not to mention jon the location, were amazing.
Stayed 1 night in Apr 2019

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relax after two weeks of manic India
We had a fantastic time, great facilities, polite and diligent staff. The hotel has a lovely pool, beach and i would definitely go again. We visited Kenilworth Beach Resort at the end of our tour of India and it was a much needed break from the 24/7 madness that is India. Its very close to the airport which is also a bonus.
Stayed 2 nights in Apr 2019

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous Hotel
The resort is impeccably maintained and very spacious. The hotel staff was always polite and met all of my needs. Additionally, I had two treatments at the hotel spa and was very satisfied with the service there as well.
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2018
Response from good on 15 Dec 2018
good

10/10 Excellent

Prakash

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
PK Kenilworth
While the facility was very good, the service was part excellence. The new manager Kunal has certainly made his impression. The staff is friendly, courteous and attentive.
Response from Management team, Kenilworth Resort and Spa, Goa on 7 May 2018
Dear Guest, Namaste from Kenilworth Resort & Spa, Goa! It is never about the destination but the memories you have and we are glad to know that we were able to make it unforgettable for you. Our associates are more than happy to receive such warm applauds from you. We are looking forward to host you soon and become a part of your other important occasions too. Stay connected with us via our official social media channels for further updates regarding our offers and discounts. Best Regards, The Management Team Kenilworth Resort & Spa, Goa

8/10 Good

Chetan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel,clean pool and white sand beach.Rooms were neat and clean and the staff was very friendly.
Stayed 2 nights in Mar 2018
Response from Management team, Kenilworth Resort and Spa, Goa on 7 May 2018
Dear Guest, Namaste from Kenilworth Resort & Spa, Goa! Thank you for taking out time to share your wonderful experience with us. It is our aim to offer our patrons with a stay par excellence and our associates’ dedicated services are instrumental in this endeavor. We are delighted to learn that we achieved the same during your visit. It was a delight serving you and we look forward to welcoming you back soon! Best Regards, The Management Team Kenilworth Resort & Spa, Goa

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay in Goa at this hotel was amazing! It had great service, yet limited on-site food places to eat at. Breakfast was great as well. A few restaurants were close by in walking distance from the beaches.
Response from Management team, Kenilworth Resort and Spa, Goa on 25 Feb 2018
Dear Guest Namaste from Kenilworth Goa !!! Firstly, thank you for your time and lovely comments on Booking.con, the entire team has thanked you for the same. We are very happy to learn that your staycation was great with very good lasting memories of Goa. Our employees are trained to provide our guests with authentic and impeccable service at all time, so that they all experience the feeling of '' home away from home'' Hope to see you soon in the near future and thank you once again

8/10 Good

Kiran, LONDON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel has definitely improved
Lovely grounds around and nice path to beach. Several pools for everyone. Food choice was very good. Staff were all very hospitable
Stayed 3 nights in Feb 2018
Response from Best Regards, Management Team Kenilworth Resort & on 13 Feb 2018
Dear Guest, Greetings from Kenilworth Resort & Spa, Goa! Thank you for writing about your stay experience. We are glad that your staycation was great and the pool and the beach added value to your visit to Goa. It is our endeavour to provide our guests with the best of services. Your feedback has motivated us to ensure that we continue to deliver a true "Kenilworth Experience" to every guest. Hope to see you soon in the near future and thank you once again!

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2018
Response from The Management on 13 Feb 2018
Dear Guest, Namaste from Kenilworth Resort & Spa, Goa! We thank you for taking your time out to review our property on Expedia. We are glad to learn that you had an amazing holiday experience at our resort. Look forward to welcoming you again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for a quiet getaway
Great hotel, fabulous pool.
Stayed 3 nights in Dec 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2017
Response from VISHAL KHOSLA on 30 Nov 2017
Dear Guest Thank you for the 5* rating Regards Kenilworth Resort and Spa Goa

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2017
Response from VISHAL KHOSLA on 30 Nov 2017
Dear Guest, Thank you for the 5* rating! Hope to see you soon in the near future and thank you once again Regards, Kenilworth Team

10/10 Excellent

Drew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We love Kenilworth!
We love Kenilworth! This is a fantastic resort and our favorite hotel out of many we visited in Goa. It has a beautiful relaxing pool (although the pool closes too early), a great restaurant, we even had live music entertainment while we ate dinner! It was fantastic.

10/10 Excellent

Ash, New Jersey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Getaway
We had a great time at this Resort. Everyone was so nice, Beautiful beach and weather. Can't wait to go back again, maybe in few years.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Pool area undergoing updating, rooms looking a little tired now, but still clean and comfortable. Plenty of choice in restaurant, easy access to the beach. Pool area good with plenty of sun loungers.

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the beach but not clean
The hotel is on a very clean beach but the hotel 'campus' is not clean. There is bird poop all over the hotel outdoors near pool area. The pool isn't that big. Even inside the hotel, there is filth like matchsticks in hotel lobby. It's not worth the price. For just a little more, you can great experience at next door Hyatt.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Fix the Property
Hotel is in need of repairs. The rooms are good, but it seems like they are trying to fix the property which is old. Pavements on the grounds are uneven and unfinished. The lawns are partial. The swimming pool floor has broken tiles. The windows on the balconies has cement work done but not painted. The pictures of the property look 10 times better than the actual property. Also, they are not very good at insect control. Had mosquitoes in the hallway and room. The staff is nice and friendly, they kind of made up for these issues. The breakfast is good, Indian items are expectedly well made but the western items such as waffles, pancakes etc. are terrible. The hotel is also in the south side of Goa and therefore not much happening outside the hotel. It would take a cab ride to go to Panjim to find some excitement, good food. The funny thing is that the issues this hotel has are easily fixable, and that too quickly, but the management is probably not investing. One final tip: if you do stay at the hotel, make sure that you get a balcony view facing the lawns inside of the property. All other views are terrible.

4/10 Poor

yacoub, kuwait

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
the worst experience that i face from long time
The experience in this hotel was very bad They ruined my newyear party celebration by forcing me to pay 400$ not refundble to celebrate gala dinner in this hotel Hotel is 5 star but acutly people who rate this resort and gave them high rate i guess they dont know what is 5 star hotelmeans Room is dirty very old furniture most of stuff not hospitility like in other indian hotel Food is good nature around this hotel is nice too but dirty pools a lot of owls and tree sticks all over Prices in hotel little bit high tax 32% positive things in hotel rare like mr joy and ivrel they was helpful big thank for them they gave me late check out Last thing if you want to spend time out of world go stay there because its away from life and in the night there is adventure to walk 50m away you will spend alot of money to have taxi to pick you to city center i pay one day 8 hours same amount of money i paid in one way trip to city center and you have to because its a vacation and no night life after 7 in the evening all neighboor stays and there hotels

2/10 Terrible

Swadhin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely unhappy with the stay, Money Wasted!
Extremely unhappy with the stay, It was a mistake to select this resort. Please do not visit this resort. I had been to other resorts in GOA which are far under rated and provide better service than Kenilworth. I have wasted my money! a. Requested to change the room and was offered a stinking room with bad/unclean bead sheet and leakage on wall. b. Took 3 hours to get new room and that took we need to ask multiple times for the same. Reached hotel at 3.30 and allocated room was given at 6.30 c. Need to check room and then request them for individual stuff like napkins, towels, Soap, etc. d. Charges for pool table was taken, I have seen first resort which charges for amenities used. e. Asked help desk for information on nearby disco and pubs, they promised to revert back in 15 minutes but never call or gave information. f. Help Desk informed that water sports are not started but it was started in nearby beaches No one was bothered to ask feedback while leaving, but the staff was greedily look for tips... Hope to hear from the management, if they are concerned.