2 outdoor pools, pool cabanas (surcharge), pool umbrellas
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Reviews of The San Luis Resort, Spa & Conference Center

4 out of 5
The San Luis Resort, Spa & Conference Center
5222 Seawall Blvd, Galveston, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 644 out of 1006 reviews" "
Rating 8 - Good. 189 out of 1006 reviews" "
Rating 6 - Okay. 85 out of 1006 reviews" "
Rating 4 - Poor. 38 out of 1006 reviews" "
Rating 2 - Terrible. 50 out of 1006 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Bradford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic accommodations!
Stayed 1 night in May 2024
Response from Connie on 26 May 2024
Thank you so much for your review! We are so happy you loved our accommodations and we hope to see you back soon!

6/10 Okay

Alec, Wylie

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
All the fixtures in the bathroom, we’re starting to corrode and we’re loose.
Stayed 3 nights in May 2024
Response from Connie on 25 May 2024
We will let our team know. We appreciate your review.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Connie on 25 May 2024
We appreciate your feedback!

10/10 Excellent

Juan, Katy

Liked: Cleanliness, staff & service, property conditions & facilities
thanks
Stayed 2 nights in May 2024
Response from Connie on 25 May 2024
Thank you for your review! We appreciate it!

10/10 Excellent

Tara, Snohomish

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Was told we could get a free shuttle to the cruise but the. When I asked it was 10 person so I got an Uber
Stayed 1 night in May 2024
Response from Connie on 25 May 2024
We appreciate your feedback and will address the miscommunication. Thank you for your review.

10/10 Excellent

Randi

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in May 2024
Response from Connie on 21 May 2024
Thank you for taking the time to leave your review!

10/10 Excellent

Robin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 1 night in May 2024
Response from Connie on 21 May 2024
We appreciate your review! Glad everything was great!

10/10 Excellent

Virgilio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EXCELENT
Stayed 2 nights in May 2024
Response from Connie on 18 May 2024
Thank you so much for your review! We appreciate you!

10/10 Excellent

steve, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
I really liked all in one place
Stayed 2 nights in May 2024
Response from Connie on 15 May 2024
We love that you liked us so much. See you next time.

10/10 Excellent

KEVIN

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property with great staff
Stayed 1 night in May 2024
Response from Connie on 15 May 2024
Thank you for your review! We appreciate it!

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot for our honeymoon
Stayed 3 nights in May 2024
Response from Connie on 11 May 2024
We think so too! Thank you for your feedback!! See you next time!

10/10 Excellent

Génesis

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was awesome
Stayed 1 night in May 2024
Response from Connie on 11 May 2024
We are so happy you loved the pool! Thank you for your feedback!

2/10 Terrible

Keelan, Houston

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is hot trash for the price. It would be worth $300/ night when the building was 20 years younger.
Stayed 1 night in May 2024
Response from Sam on 8 May 2024
I'm so sorry you didn't feel the price of your recent stay was worth the experience. I would love to hear more about what we can work on to make our resort worth your while! We appreciate your feedback and hope to hear from you!

8/10 Good

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were extensive renovations going on that we didn’t know about until after we checked in. We ended up moving rooms because the noise was so bad. If you plan on being in your room during the day, please keep in mind that there will be renovations going on from 9 o’clock in the morning until 4 o’clock in the afternoon. We also found a cockroach in our room which we promptly notified the hotel staff of.
Stayed 2 nights in Apr 2024
Response from Connie on 8 May 2024
We apologize for the inconvenience of your stay! We do value your feedback and hope to have you back soon so you may experience the full level of our guest service!

8/10 Good

Susanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Connie on 8 May 2024
Thank you for your review!

10/10 Excellent

Haley

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 2 nights in May 2024
Response from Connie on 4 May 2024
Thank you for your review of our resort!

4/10 Poor

Avilio

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Connie on 4 May 2024
We are sorry we didn't meet your expectations. We would appreciate more details about your stay so that we may improve for your next visit.

10/10 Excellent

Nathan, Reno

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the swim up bar. People were all nice and place was clean.
Stayed 1 night in Apr 2024
Response from Connie on 2 May 2024
Thank you so much for your review! We are glad you enjoyed yourself at the bar & everyone was nice!

8/10 Good

Pattie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except there were no chairs on our balcony to sit on.
Stayed 1 night in Apr 2024
Response from Connie on 1 May 2024
We apologize that there were no chairs. We appreciate your feedback and will correct the mistake for next time.

4/10 Poor

Zoreida

Disliked: Cleanliness, staff & service, property conditions & facilities
Not recommend
Stayed 1 night in Apr 2024
Response from Connie on 1 May 2024
We are sorry our service didn't meet with your expectations. We would like to know, in more detail, what we could do to make your experience what you expected.

10/10 Excellent

Yadrian

Stayed 1 night in Apr 2024
Response from Connie on 20 May 2024
Thank you so much for your review!

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Good customer service and very helpful service
Stayed 1 night in Apr 2024
Response from Front Office Team on 29 Apr 2024
Thank you for taking the time to leave great feedback regarding your stay! We are delighted to hear everything went well.

10/10 Excellent

Shannon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay - good restaurants and pool was great
Stayed 1 night in Apr 2024
Response from Front Office Team on 29 Apr 2024
We are delighted to hear you enjoyed your recent stay with us! As always, we thank you for being our guest and hope to see you again soon.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
All great, thanks!
Stayed 4 nights in Apr 2024
Response from Connie on 28 Apr 2024
Thank you for your review!

10/10 Excellent

Mohammad

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great.
Stayed 3 nights in Apr 2024
Response from The San Luis Resort front office team on 26 Apr 2024
We appreciate you taking the time to leave feedback regarding your stay! We are delighted to hear that you enjoyed your stay.

2/10 Terrible

Lubna, Sugarland

Stayed 1 night in Nov 2023
Response from Connie on 15 May 2024
We would like to know more details about your stay. Thank you for taking the time to review.

8/10 Good

Sandra

Stayed 1 night in Apr 2024
Response from Connie on 15 May 2024
Thank you for your review!

10/10 Excellent

David, Bellaire

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always enjoy coming to the San Louise. Feels like a second home. Nice rooms, dining options and staff make it so welcoming.
Stayed 2 nights in Apr 2024
Response from Connie on 25 Apr 2024
Thank you for taking the time to leave your feedback. We are so pleased to be your second home. We will be sure to praise the staff for being so welcoming!

10/10 Excellent

Ivy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect get away with a good view.
Stayed 1 night in Apr 2024
Response from Sam on 24 Apr 2024
Thank you for staying with us! We hope to welcome you back in the future.

10/10 Excellent

christy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sam on 24 Apr 2024
Thanks for your review! Come see us again soon :)

6/10 Okay

Leonel

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Sam on 24 Apr 2024
Thank you for sharing your feedback! Please let us know how we can make your next experience 5/5!

6/10 Okay

Trish

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Beautiful property but an ongoing balcony project creates terrible metal scraping noise. Check with the hotel before you book!!
Stayed 2 nights in Apr 2024
Response from Sam on 24 Apr 2024
Thank you for sharing your recent experience. I'm sorry to hear our balcony enhancements disturbed your getaway - I understand how frustrating that can be. We hope to be done with this project in the near future and can't wait to welcome you back for a quieter stay. Thank you for visiting!

8/10 Good

Kenis Tasha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Connie on 25 Apr 2024
Thank you for your review.

10/10 Excellent

Erendira

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Connie on 25 Apr 2024
Thank you for your review.

6/10 Okay

Stanley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach was very near. Food was very close and great.
Stayed 3 nights in Apr 2024
Response from Connie on 25 Apr 2024
Thank you for your feedback! See you soon!

10/10 Excellent

Janeth G

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay, will definitely come back.
Stayed 1 night in Apr 2024
Response from Connie on 25 Apr 2024
We are so happy your stay was amazing! See you soon!

10/10 Excellent

Sandra

Stayed 2 nights in Apr 2024
Response from Connie on 8 May 2024
Thank you for your review! We appreciate it!

10/10 Excellent

Shauna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first visit to san luis resort visit was perfect there's not one negative thing.
Stayed 1 night in Apr 2024
Response from Connie on 25 Apr 2024
We can't wait for your second visit!

10/10 Excellent

Bethany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our last minute getaway was more than enjoyable! The room was very well cleaned. The only issue was the drawer was broke. where the safe is placed, when we arrived. We noticed the front when we checked out. But other than that everything was prefect. Loved that the pool area is open until 2. And then having Starbucks right down stairs. Can’t wait to plan another trip!
Stayed 1 night in Apr 2024
Response from Connie on 25 Apr 2024
Thank you so much for your feedback on your recent stay. We are so happy you loved the pool area and the Cup & Cone for coffee! We can't wait to have you back.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Connie on 25 Apr 2024
We appreciate your review!

10/10 Excellent

Keith, IRVING

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I come to the san luis 1-2 times a year as a staycation. I always have a great time at the heated pool and bar. The drinks are presented well and taste great and they have some solid food options. Pizza, crispy ribs, and junk fries are very tasty. Even though priced a little high you get what you pay for with quality and presentation. Will definitely keep coming back like i have for years.
Stayed 2 nights in Apr 2024
Response from Connie on 25 Apr 2024
Thank you for your review! We are pleased you will be back!

10/10 Excellent

Renee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was top tier
Stayed 1 night in Apr 2024
Response from The San Luis Resort front office team on 9 Apr 2024
We are delighted to hear we exceeded your expectations! Thank you for taking the time to leave us feedback, we greatly appreciate it. We hope to see you again soon.

10/10 Excellent

Monica

Stayed 1 night in Apr 2024
Response from The San Luis Resort front office team on 9 Apr 2024
Thank you for taking the time to leave us great feedback. We appreciate you being our guest and we hope to see you soon!

8/10 Good

Janet

Travelled with group
Liked: Amenities
First of all they had canceled my reservation but still had a room. The staff expected a tip for everything they did, one guy stood in our room talking while I was on the phone until we tipped him. Then watch your bill, others will charge things to your room without you knowing
Stayed 2 nights in Apr 2024
Response from The San Luis Resort front office team on 8 Apr 2024
Thank you for taking the time to leave us feedback. We are sorry to hear that you encountered some issues during your stay. We hope to see you again!

10/10 Excellent

Dawn, Fort Worth

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely resort!! Pool is amazing!!
Stayed 1 night in Apr 2024
Response from The San Luis Resort front office team on 8 Apr 2024
Thank you for taking the time to leave us great feedback. We are delighted to hear that you enjoyed your stay with us and that you were able to enjoy our extraordinary pool! Thank you again! See you soon.

10/10 Excellent

R.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and relaxing atmosphere.. beautiful landscape and pool.
Stayed 1 night in Mar 2024
Response from Sam on 5 Apr 2024
Thank you for sharing your recent experience while in Galveston. We hope to have the pleasure of welcoming you back on the near future!

10/10 Excellent

Avery

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything including the staff was impeccable. Will be returning soon.
Stayed 2 nights in Mar 2024
Response from Sam on 31 Mar 2024
Thank you so much for staying with us; we are delighted to hear how much you enjoyed all the resort has to offer. We can't wait to see you again in the future!

6/10 Okay

Richard

Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Sam on 2 Apr 2024
Dear Richard,Thank you for taking the time to share your recent experience. Please give us a call to discuss how we can make your next visit 5/5!

10/10 Excellent

taiwo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A hidden gem in galveston
Stayed 1 night in Mar 2024
Response from Sam on 29 Mar 2024
Thank you for choosing the San Luis as your destination of choice. We appreciate your business and hope to welcome you back in the near future!

10/10 Excellent

Margie

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sam on 27 Mar 2024
Thank you for staying with us! We hope to have the pleasure of welcoming you back in the near future.