Reception

Reviews of Hakata Excel Hotel Tokyu

4 out of 5
Hakata Excel Hotel Tokyu
4-6-7 Nakasu, Hakata-ku, Fukuoka, Fukuoka-ken

Reviews

8.4

Very good

Rating 10 - Excellent. 453 out of 1006 reviews" "
Rating 8 - Good. 372 out of 1006 reviews" "
Rating 6 - Okay. 121 out of 1006 reviews" "
Rating 4 - Poor. 48 out of 1006 reviews" "
Rating 2 - Terrible. 12 out of 1006 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

King Hang

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Apart from doors and wooden furnitures are a bit old, everything is excellent. Walkable distance to major train stations and department store.

10/10 Excellent

Mari

Stayed 1 night in Feb 2024

10/10 Excellent

Alex

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel is so convenient to go for a good meal.
Stayed 4 nights in Nov 2023
Response from Front desk on 3 Jan 2024
Thank you for staying with us this time.It is our pleasure to provide our guests a satisfying stay.We hope to see you again soon.

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel! Only thing I would change was the room we got. Pretty small but I think that is how it is in Japan. Next time I will probably get a larger room.
Stayed 7 nights in Oct 2023
Response from Front desk on 20 Oct 2023
Thank you for staying with us and leaving a review for us.It is our pleasure that you enjoyed and satisfied with your stay with us. We do have larger rooms which has a double size of a standard room. Or suite rooms with separated living room and bedroom. Please consider them if you have a chance to come to Fukuoka again. We would love to see you again in the close future.

6/10 Okay

REBECCA

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Good location, tiny rooms
I chose this hotel to be close to the Hakata ferry port which is about 10 minutes in a taxi. It's also in the nightlife district so lots of restaurants and bars to visit but a bit seedy the later it gets. The hotel and rooms are very tired and need renovating. The Hollywood Twin room is tiny, nowhere to store bags besides at the end of the bed subsequently consuming the entire floor space, so climbing over them for the bathroom in the dark was a challenge. Bathroom also dated and small, and the showers are not good for people over 5ft 8in.
Stayed 1 night in Sep 2023
Response from Front desk on 20 Oct 2023
Thank you for staying with us and leave us a review.Sorry for the inconvenience caused by the size of the room. We also provide larger rooms with a double size of a standard room. Please consider about it if you come to Fukuoka again.We hope to serve you again in the close future.Thank you.

10/10 Excellent

JiHyeon

Stayed 1 night in Sep 2023

10/10 Excellent

Alfonso

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to the subway
Stayed 2 nights in Jun 2023
Response from Front desk on 22 Jul 2023
Thank you for staying with us and leaving us a high rating and review.We hope to see you again next time.

4/10 Poor

Ji Hyun

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nice location, friendly staff, But don't be fooled by the property pictures here. The room and building conditions were poor. I could smell disgusting smoking in the room, hallway, and evelators even though they said smoking is prohibited except for the designated areas.
Stayed 3 nights in Jun 2023
Response from Front desk on 5 Jul 2023
Thank you for staying with us this time and thank you for your kind comment about our location and staff.We would like to sincerely apologize for disappointing you with the room condition and the smell. We hope you still have enjoyed your trip in Japan.

6/10 Okay

Karlie

Liked: Staff & service
Quite dated hotel on the edges of the nightlife district.
Stayed 3 nights in May 2023
Response from Front desk on 24 May 2023
Thank you for staying with us.I hope you enjoyed your stay this time and hope to see you again soon.

2/10 Terrible

Rudy

Stayed 1 night in Apr 2023

8/10 Good

Yumiko

Travelled with family
Liked: Cleanliness, staff & service
Stayed 8 nights in Mar 2023

8/10 Good

Vincent

Stayed 1 night in Feb 2023
Response from FRONT DESK on 16 Feb 2023
THANK YOU VERY MUCH !

4/10 Poor

SHIHANG

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Location is good, but the hotel is quite old. Furniture is old and old and not in good conditions, The toilet is just ok, but not very clean. The surrounding is a bit noisy. Window cannot stop the sound.
Stayed 1 night in Jan 2023
Response from Front desk on 30 Jan 2023
Thank you for sharing your review with us.We have reviewed it with our staff to take possible improvement.Again, thank you very much for your valuable feedback.Front desk

10/10 Excellent

Jerry

Stayed 1 night in Dec 2022

10/10 Excellent

VERONICA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend specially the staff very accomodating
Response from Front desk on 14 Dec 2022
Greeting HAKATA EXCEL HOTEL TOKYU.We are delighted to hear that you enjoyed your stay with us.We look forward to hosting you again soon for another good experience!Have a beautiful day.Best regards,Front desk

10/10 Excellent

Damien

Business traveller, Travelled with group
Liked: Staff & service
Very good establishment.
Stayed 3 nights in Aug 2022
Response from SOng on 4 Sept 2022
Greeting from Hakata Excel hotel tokyu.We are indeed most delighted to hear that you had a memorable stay with us.We look forward to welcoming you back again!Front desk

8/10 Good

OSCAR ALEXANDER

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in May 2022

10/10 Excellent

Rocio

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2022

10/10 Excellent

Moussa

Stayed 2 nights in Mar 2022

10/10 Excellent

Ciera

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was fantastic!
Stayed 2 nights in Mar 2022

10/10 Excellent

Kersanda

Stayed 1 night in Feb 2022

10/10 Excellent

Clint, Sasebo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great stay. Great location. Air/heat kept shutting off and the thermostat didn’t work but it wasn’t a big deal. I told them at check out.
Stayed 4 nights in Dec 2021

10/10 Excellent

Wendi

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Nov 2021

10/10 Excellent

Kotaro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2021

10/10 Excellent

Gensuke

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb hotel with spacious room and view
In the heart of Nakasu area with river view, the hotel is nicely located for tourists. 4-star quality throughout the premises and hospitality, it was amazing value for money.
Stayed 4 nights in Oct 2021

8/10 Good

Clint, Sasebo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking garage was perfect. Great location in the middle of the city. Was scared when my name wasn’t in the self check in monitor.
Stayed 2 nights in Oct 2021

10/10 Excellent

Zachary

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Business Hotel with leisure opportunities
Great staff, spoke good English, accommodating and helpful.
Stayed 4 nights in May 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 1 night in Apr 2021

10/10 Excellent

HIROKAZU

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2020

4/10 Poor

Alireza

Stayed 1 night in Nov 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Sep 2020

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Location is good, service is also good. However you have to check-in yourself through a computer in the front desk that make the eldery or the one who are not familiar with computer feel very bad.
Stayed 2 nights in Feb 2020

8/10 Good

Melvyn

Liked: Cleanliness, staff & service
Good location
Good location and plenty of f&b around
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very kind and helpful. The location is quiet and perfect for the food, shopping and subway. I think it better than Hakata station area.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good enough
The staffs were very nice. Perfect location near good restaurants and subway station. Walkable to Tenjin shopping area
Stayed 3 nights in Dec 2019

10/10 Excellent

Heon Seok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Clean and comfort room. Crowded EV, hard to find stairs. Excellent breakfast.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Uncomfortable bed, very dirty toilet, dirty walls, check in staff unfriendly, room was not facing the river, poor view, only
Stayed 3 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
There are basic property
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful.
Stayed 1 night in Oct 2019

10/10 Excellent

ERIK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice
Nice check in person, professional and provided a map and answered questions for me. Spoke English well. 4 minute walk from Monorail and 7 minute walk to bus to American Village (buses 20 and 120) breakfast ok
Stayed 2 nights in Oct 2019

10/10 Excellent

Miyuki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
全て快適、ロケーション良し
中洲川端駅から徒歩2分くらいで、とても便利なロケーションです。フロントの方も、 コンシェルジュの方もプロフェッショナルな感じで良かったです。有難いことにマッサージチェア付きのお部屋にアップグレードして下さいました。朝食は和定食か、洋風ブッフェの選択で、和定食を選んだのですが、懐石風で美味しかったです。ただ、唯一残念な点は、お部屋の電話の周りとか普段使ってなさそうなところに、埃が。。。
Stayed 1 night in Oct 2019

10/10 Excellent

Benedicto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Nakasu, Fukuoka
I was able to book the hotel on a sale price & I was happy I’d stay here. Hotel was less than 2 minutes walk to Nakasu station & the factor for me is the river front as soon as you walked out of the hotel. Food places are all over the place, plus Yatai stalls beside the river. Location was great since it’s in between Tenjin & Hakata. So it’s walking distance or a station away from Tenjin & Hakata either way. Close proximity to Shinto shrines & Buddhist temple. Then there’s quaint Kawabata shops & food places which is a covered area & also close to the river.
Stayed 5 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2019

8/10 Good

Charlene, Cleveland, Ohio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast that is included in price was excellent!
Stayed 3 nights in Oct 2019

10/10 Excellent

YUK BUN KAREN

Stayed 2 nights in Sep 2019