All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Love this hotel! Only thing I would change was the room we got. Pretty small but I think that is how it is in Japan. Next time I will probably get a larger room.
Christopher
Stayed 7 nights in Oct 2023
Response from Front desk on 20 Oct 2023
Thank you for staying with us and leaving a review for us.It is our pleasure that you enjoyed and satisfied with your stay with us. We do have larger rooms which has a double size of a standard room. Or suite rooms with separated living room and bedroom. Please consider them if you have a chance to come to Fukuoka again. We would love to see you again in the close future.
I chose this hotel to be close to the Hakata ferry port which is about 10 minutes in a taxi. It's also in the nightlife district so lots of restaurants and bars to visit but a bit seedy the later it gets.
The hotel and rooms are very tired and need renovating. The Hollywood Twin room is tiny, nowhere to store bags besides at the end of the bed subsequently consuming the entire floor space, so climbing over them for the bathroom in the dark was a challenge. Bathroom also dated and small, and the showers are not good for people over 5ft 8in.
REBECCA
Stayed 1 night in Sep 2023
Response from Front desk on 20 Oct 2023
Thank you for staying with us and leave us a review.Sorry for the inconvenience caused by the size of the room. We also provide larger rooms with a double size of a standard room. Please consider about it if you come to Fukuoka again.We hope to serve you again in the close future.Thank you.
Thank you for staying with us and leaving us a high rating and review.We hope to see you again next time.
4/10 Poor
Ji Hyun
Travelled with family
4 Jul 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nice location, friendly staff, But don't be fooled by the property pictures here. The room and building conditions were poor. I could smell disgusting smoking in the room, hallway, and evelators even though they said smoking is prohibited except for the designated areas.
Ji Hyun
Stayed 3 nights in Jun 2023
Response from Front desk on 5 Jul 2023
Thank you for staying with us this time and thank you for your kind comment about our location and staff.We would like to sincerely apologize for disappointing you with the room condition and the smell. We hope you still have enjoyed your trip in Japan.
6/10 Okay
Karlie
18 May 2023
Liked: Staff & service
Quite dated hotel on the edges of the nightlife district.
Karlie
Stayed 3 nights in May 2023
Response from Front desk on 24 May 2023
Thank you for staying with us.I hope you enjoyed your stay this time and hope to see you again soon.
Location is good, but the hotel is quite old.
Furniture is old and old and not in good conditions,
The toilet is just ok, but not very clean.
The surrounding is a bit noisy. Window cannot stop the sound.
SHIHANG
Stayed 1 night in Jan 2023
Response from Front desk on 30 Jan 2023
Thank you for sharing your review with us.We have reviewed it with our staff to take possible improvement.Again, thank you very much for your valuable feedback.Front desk
Highly recommend specially the staff very accomodating
VERONICA
Response from Front desk on 14 Dec 2022
Greeting HAKATA EXCEL HOTEL TOKYU.We are delighted to hear that you enjoyed your stay with us.We look forward to hosting you again soon for another good experience!Have a beautiful day.Best regards,Front desk
10/10 Excellent
Damien
Business traveller, Travelled with group
22 Aug 2022
Liked: Staff & service
Very good establishment.
Damien
Stayed 3 nights in Aug 2022
Response from SOng on 4 Sept 2022
Greeting from Hakata Excel hotel tokyu.We are indeed most delighted to hear that you had a memorable stay with us.We look forward to welcoming you back again!Front desk
In the heart of Nakasu area with river view, the hotel is nicely located for tourists. 4-star quality throughout the premises and hospitality, it was amazing value for money.
Location is good, service is also good. However you have to check-in yourself through a computer in the front desk that make the eldery or the one who are not familiar with computer feel very bad.
Nice check in person, professional and provided a map and answered questions for me. Spoke English well. 4 minute walk from Monorail and 7 minute walk to bus to American Village (buses 20 and 120) breakfast ok
I was able to book the hotel on a sale price & I was happy I’d stay here. Hotel was less than 2 minutes walk to Nakasu station & the factor for me is the river front as soon as you walked out of the hotel. Food places are all over the place, plus Yatai stalls beside the river. Location was great since it’s in between Tenjin & Hakata. So it’s walking distance or a station away from Tenjin & Hakata either way. Close proximity to Shinto shrines & Buddhist temple. Then there’s quaint Kawabata shops & food places which is a covered area & also close to the river.