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Reviews of Hotel Esperanza

2 out of 5
Hotel Esperanza
Via Dell Inferno 3, Florence, FI

Reviews

7.0

Good

Rating 10 - Excellent. 18 out of 80 reviews" "
Rating 8 - Good. 20 out of 80 reviews" "
Rating 6 - Okay. 27 out of 80 reviews" "
Rating 4 - Poor. 10 out of 80 reviews" "
Rating 2 - Terrible. 5 out of 80 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

6.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
This hotel was in a great location for getting around town. It does have stairs up to check in, and stairs to your room... no lift. The room was spacious with a great patio area to sit on in the evening. We had a room with 2 beds which was fabulous. The air conditioning worked great. Only downfall was that we could hear every sound from others in the hall. Breakfast was good.
Stayed 1 night in Jul 2019

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Not the Best but Good Location
This hotel only satisfies your basic needs; a bed, shower and toilet. Luxury is far from this place. Mould was growing in the bathroom, rusty showerheads and taps. The walls are very thin so you can hear all your neighbours next door, unfortunately we had loud teenagers. The good thing about this place was friendly staff and the location was great for walking distance.
Stayed 3 nights in Jun 2017

8/10 Good

Marianna, P

Liked: Cleanliness, staff & service, room comfort
Nice hotel!Amazing location
The hotel is located just in the city center of Florence!Everything is in walking distance!The rooms are a bit olded but very clean! Great value for money

8/10 Good

Kelly, Canada

Liked: Cleanliness, staff & service, room comfort
Great location
Room was clean, breakfast (included) was adequate and staff was excellent. There were quite a lot of stairs and no elevator, which could be a drawback depending on your situation. Only other issue we encountered was that the rooms did not seem very sound proof. Based on the noises we heard from next door, we decided to abstain. Overall, was a positive experience in a beautiful city.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

ali , lebanon

Liked: Staff & service
Disliked: Room comfort
normal
no lift , its diffcult to reach third floor with bags, wifi on and off at the 3rd floor, brekfast normal, ,staff were verey helpfull

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Beyzade, Kyrenia, Cyprus

Liked: Cleanliness, staff & service
lovely staff, clean room, fantastic location
I stayed with my wife and seven year old daughter and was expecting a shabby, run down establishment. However, although the hotel offers basic accommodation (after all, it is a 2 star hotel) I enjoyed my stay. The staff were friendly and really helpful, the room was pleasant and it was cleaned daily and the location is fantastic. Of course, if you wish for luxuries, this isn't the place for you. But for me, it was great place that I would return to.

8/10 Good

Brett, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for the price, Excellent customer service!
I'd call it more of a bed and breakfast, staff was very accommodating and helpful. They offered a map and plenty of tips to navigating the city. Very convenient location, and the breakfast was good. The beds weren't amazing, but at that price it doesn't matter.. Most importantly though was the ICE cold Air conditioning! Would definitely stay again.

6/10 Okay

Cat, Toronto

Liked: Staff & service
Disliked: Property conditions & facilities
on the fence...
I'm on the fence about whether I would recommend this hotel or not, here's why: To start with the good...the hotel is situated very conveniently within florence -it's close enough to walk to from the train station and you can walk just about anywhere from it (we didn't have to use transit or cabs at all) and then there is the price which for the location is excellent. Plus the owner is very nice and hard working (he's there all the time). Getting to the bad...the room that we stayed in (a double with private bathroom) was in desperate need of updating, it was small, uninviting and really quite depressing with bare white walls that were screaming out for a paint job. We were not able to get hot water in the morning -it wasn't cold but luke warm just didn't cut it and the towels and bedding were paper thin. Take from this what you will, as I said I'm on the fence :)

6/10 Okay

K, Georgia

Liked: Staff & service
Disliked: Property conditions & facilities
Great location
The location was amazing. The bed linens and towels were sparkling clean. The hotel was in some disrepair. The shower drain was somewhat clogged. The carpet was stained and torn. We had the room right by the breakfast room and it was loud. The hotel had late check-in and a great location which is how we made the decision to stay here. Staff very friendly and helpful.

10/10 Excellent

Diana, Chicago, IL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
I needed a place to stay for one night after my study abroad housing contract ended. I found this hotel on Expedia. It was great! I went the night before to try and find it since I get lost easily. It is on a little side street. If you start seeing street names like Purgatory and Limbo, you're in the right area. The staff was incredibly friendly and helpful. The man working the desk (I think he is the owner) carried my large bag up the stairs for me. The hotel was very secure, with a locked front door for extra security. The room was small, but I was only going to be in there to sleep before my flight out, so it was fine for me. The bed was a full size, which surprised me (I was expecting a single). Everything was very clean. The windows looked brand new. The bathroom was small (European style), but don't let that turn you off -- it had the best shower water pressure I have ever experienced! It felt like I was getting a scalp massage! I wish I could have stayed for breakfast, because it looked like a nice breakfast room and setup, but my flight was very early in the morning. Oh, and there was free WiFi that was surprisingly fast, even faster than the WiFi I had in my student apartment in Florence. I have stayed in a quite a few hotels around Europe, and for someone on budget like me, this is one of the best! If I need a place to stay in Florence again, I would definitely stay here at Hotel Esperanza!

6/10 Okay

Estela, Calgary, AB.

Decent little place close to rail station
My overall experience was correct. The man who holds this little hotel is very friendly and seemed like he worked quite a few hours everyday. It was close enough to the rail station which made it easier and convenient. The location was good as well, in a quiet strret. I had a good night sleep. The bathroom was fairly small but ok for only me and only one night. I travel light and on a budget so this place was correct for one night. It was ok clean. The carpet could have been vacuumed but that is why I carry sandals. So the overall price versus quality was ok. I supposed for Firenze that was one of the cheapest place I could find and I slept well afterall. I would recommend this hotel only if you are spending one night and are in transit.

2/10 Terrible

Bob, NC

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotels.com and hotel were not on the same page.
I travel from north carolilna to itally for the first time, for my honeymoon. we booked this hotel thru hotels.com I had a confirmation # and everything. when i got to the hotel the owner told me he has no such confirmation and has never used hotels.com to get people to book in his hotel. pretty scary being a whole continent from home and not knowing if I would be able to find a place to sleep.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Central hotel
Simple pension style hotel very close to all the attractions. It is basically just 1-2 stars so don't expect luxury, but otherwise fine. Breakfast extremely basic but coffee excellent! Pleasant owner. My only negative was eating in the closest restaurant (Coco Lezzone) which looks like a cheap, homely place, but was actually quite expensive and condescending with it!

8/10 Good

Thania, Santa Clarita, CA

Liked: Staff & service
Basic room, but convenient and central location.
Front desk asked my family back in the U.S. to not call me after 11 PM, presumably so as not to wake any other guests in this 11 room hotel.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Good for staying one night
If you plan to stay more than one night choose a more expensive hotel. No air conditioning in the room... The hotel is old and not renovated. Overall for the price paid the hotel was ok.

6/10 Okay

Donna

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
close to everything if you are on foot
This hotel advertised parking garage. It is in an alley off Gucci Row and the location can't be beat. The man running it was very nice, but the hotel was very old and small. It was almost impossible to find and the parking garage charged 29 Euro. This on top of the room rate of 60 Euro. We actually could not get out fash enough in the morning.

4/10 Poor

Amy

Disliked: Property conditions & facilities, room comfort
Way too loud.
This hotel definitely has pros and cons. Basically the only pro is that it's so close to the action and the Piazza Della Repubblicca is a one minute walk away. However, this hotel is situated in a small street off a main road. It's right above a parking garage and a mechanic so don't go to this hotel if you're looking to get a good night's rest. It's extremely loud and I barely slept a wink. The breakfast was all packaged and not so great. I couldn't wait to leave in the morning.

10/10 Excellent

Ros, U.K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We found this hotel to be very friendly, nothing was too much trouble for Claudio the owner. The hotel is basic but clean ,fresh towels every day, as we Brits like!! We had outside balcony overlooking rooftops of Florence. FAB. The hotel is right on the doorstep of the old Florence, our 4 days were great, and we will be going back to the Hotel Esperanza. Finally a huge big thank you to Claudio in making our stay enjoyable and sharing his knowledge with us about Florence.

6/10 Okay

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Average Hotel but great proximity to key sites
This hotel is extremely basic but for the price it is in an excellent location and walking distance to everything. It is a little difficult to find inititally but overall decent place to stay. The owner is extremely nice and helpful and there is free wifi at the hotel also which is really nice!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service

10/10 Excellent

Jennifer, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would definitely stay here again!
While this hotel is older and the rooms very basic in design and comfort, the customer service, location and price can't be beat! Owner Claudio made me feel as if I was staying with family, and that went a long way, especially being a single woman traveling alone. He was extremely accommodating allowing me to check my bags in early, eat breakfast later one day and always helpful in recommending tours, restaurants, etc. The rooms are very basic in design but clean and the breakfast is continental. This is not a luxury hotel, however, the location is extremely convenient to all the major attractions and neighborhoods of Florence, and if customer service is important to you, than it certainly rivals the best hotels. I would highly recommend this hotel!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Domenico

Travelled with family
Liked: Cleanliness, staff & service
personale alla reception molto cortese, colazione abbondante e variegata anche per la soddisfazione di ospiti stranieri, pulizia e comfort della camera OK, ma BAGNO INOSPITALE E COMPLETAMENTE DA RIFARE, CI SIAMO RIFIUTATI DI FARCI LA DOCCIA.
Stayed 3 nights in Sep 2019

8/10 Good

Matías

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Look for another option
Kind and really helpful staff, but the facilities are not good. The room is noisy - the bathroom and the air conditioner make noises all the time - and the bed is not good. The bathroom is a disaster, and taking a shower was a challenge - a shower curtain between the toilet and the sink, and the water simply leaks all over the room, so our shoes on the side of the bed would be wet after almost every shower. Also, the parking nearby is really expensive and hard to arrive to. Even though the staff was helpful and the location is convenient, I wouldn't come back.
Stayed 3 nights in Jun 2017

8/10 Good

Juan Gonzalo

Liked: Cleanliness, property conditions & facilities, room comfort
Buen hotel pero el baño debe mejorar
Buen hotel, algo escondido pero es fácil de ubicar. El baño es incomodo.

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities

6/10 Okay

Verified traveller

Liked: Cleanliness
Hotel in centro a Firenze
Soggiorno ok, bagno un pò troppo piccolo e non all'altezza. Camera carina, ma letto scomodo

8/10 Good

Lorena

Liked: Cleanliness, staff & service

8/10 Good

Pinuccia

Liked: Cleanliness, staff & service, room comfort
Buon hotel consigliato
Mi sono recata con mio marito ed un altra coppia di amici in questo hotel devo dire che mi sono trovata bene per la pulizia, la posizione, colazione ,e gentilezza del personale. Chi ha problemi di deambulazione si troverà un pò in difficoltà perchè ci sono 20 scalini per arrivare al primo piano ed circa altrettanti per 2° e 3° piano ( se avete problemi chiedete le camere al 1° piano) Devono solo sostituire:--- la rubinetteria dei bagni perchè veramente opsoleta, -- L'indicazione dell'hotel( magari con un cartello sulla strada principale) Nel complesso devo solo dare una valutazione positiva

10/10 Excellent

Claudio

Liked: Cleanliness, staff & service

8/10 Good

ANNE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel bien placé pour un séjour professionnel
Accueil agréable, proximité commerces

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Funcionários simpáticos e atenciosos, quarto ótimo porém banheiro deplorável alagava tudo. Localização excelente.

4/10 Poor

normalice

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Rápida. Não sei avaliar. Apenas as escadas que são muitas e muito íngremes.

6/10 Okay

Jørgen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
God placering i Firence
God placering i Firence

6/10 Okay

Rodrigo vieir, Rio de janeiro

Liked: Cleanliness, property conditions & facilities
Boa localização
O quarto é bom, porem o banheiro com o chuveiro molhando todo o espaço complica muito.café da manha fraco. Arrumado e bem localizado

8/10 Good

Paulo Cesar, Brazil

Liked: Staff & service, room comfort
Good value for money in a central location
Hotel close to the train station, restaurants and main attractions of the city. Poor breakfast.

8/10 Good

Jorge, Bogota

Liked: Cleanliness, staff & service, room comfort
Buena ubicacion
Buen y pequeno hotel, muy bien ubicado, cerca a todo, un poco caro y lo unico malo es que si se tiene unnequipaje pesado y grande como el nuestro no tienen ascensor y toca subir muchas escaleras cargandolo, es lo unico

6/10 Okay

Ulrikke

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Helt ok
Hyggelig og hjelpsomt personale. Hotellet ligger i et fint område med gangavstand til det meste i sentrum. Kjedelig frokost og svært lytt mellom rommene/ korridoren.

8/10 Good

takao, 日本

Liked: Cleanliness, staff & service, room comfort
シャワー以外は満足です
フィレンツェ観光にとても便利な立地です。 駅からも近く、荷物が増えた時やトイレに行きたい時にちょっと帰って休めたのでとても助かりました。 フロントの方もいつもにこやかでとても感じが良いです。安心できます。 治安も良いと思います。 ただ１つ、シャワーだけは残念です。 シャワーカーテンはあるものの、シャワーを使うと床全体が水浸しになってしまいます。 部屋に溢れるのが怖くて排水状況を気にしながらのシャワーになりました。 無料wifiの接続は速い方でした。

4/10 Poor

David, Paris

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Bien situé
Hotel tres tres bien situé Le personnel de la réception est acceuillant et sympa. J'ai eu la chambre 1 pres de la réception : pas lumineuse assez bruyante, la salle de bain d'un autre age et la literie assez usée. Bon hotel bien situé pour une 1 ou 2 nuits mais pas plus

10/10 Excellent

Ragnheidur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel - good location
Very very helpful staff at this hotel. Our room was a little bit small and when we complained it was no problem to change for a bigger room. This hotel is very well located and I would stay there again

6/10 Okay

michelle

Disliked: Staff & service
A localizaçao do hotel é otima, mas o hotel nao tem elevador e logo na entrada tem uma escadaria gigante. Quarto era bom, mas o banheiro nao tinha divisao entre o vaso e o chuveiro , entao molha tudo, uma funçao.

10/10 Excellent

maximo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gran lugar!
El hostal esta muy bien, la habitacion muy limpia y con buenos cierres en las ventanas. El hostal esta en una calle pequeñita, pero esta de lujo, teniendo en cuenta calidad precio. El personal es muy amable y atento. El unico defectillo es el baño, ya que la ducha esta en medio y lo mojas todo.

6/10 Okay

miyeon, south korea

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
숙소 찾기힘들겁니다
갑자기 밤에 절수에 전기가 나가서 당황했는데 2시간뒤에 복구해서 다행이긴 했지만 여름이라 여간 불편했던게 아니었습니다 조식은 괜찮은 편이었고 숙소가 눈에 띄는곳에 있지 않아서 찾기가 불편했습니다 숙소에서 관광하는곳까지 이동이 용이해서 관광하기 편합니다

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

bruno, caen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Esperanza se trouve dans l'hyper centre de Florence à 2 pas de l'église santa trinita ( prendre rue qui est sur son côté puis 1ère à droite on voit alors panneau impasse du purgatoire, prendre à gauche puis aussitôt à droite, vous serez arrivé devant la porte de cet hôtel ). Très bien situé et à un très non rapport qualité prix.