Staff is very friendly and helpful - except for having no maintenance staff available. In my 1-night stay I found the sink stuck closed (no drainage) one of the 2 outlets at the bed non-functional, the bathroom door lock working sometimes and not working others, and a piece missing from the in-room locker lock, meaning I had to rent a locker in the basement. In addition, the signage on the elevators does not match the numbering system of the rooms and the 1st floor of bedrooms is split in 2 parts by a dining/entertainment venue. The consequence of the layout is that for half the floor it is not possible to access it without climbing down and up stairs --- except by a circuituous route involving an elevator ride to the second floor. To compound the issue, there is no signage posted or available at check-in accurately informing how to reach that part of the facility.