Family Studio, 2 Double Beds | In-room safe, desk, blackout curtains, iron/ironing board
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Reviews of Residence Inn by Marriott Edinburgh

4 out of 5
Residence Inn by Marriott Edinburgh
36 Simpson Loan, Quartermile, Edinburgh, Scotland

Reviews

8.6

Excellent

Rating 10 - Excellent. 499 out of 1000 reviews" "
Rating 8 - Good. 364 out of 1000 reviews" "
Rating 6 - Okay. 77 out of 1000 reviews" "
Rating 4 - Poor. 39 out of 1000 reviews" "
Rating 2 - Terrible. 21 out of 1000 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

judy

Travelled with group
Price was good
Stayed 2 nights in Apr 2024

10/10 Excellent

Theda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
really great customer service
Stayed 6 nights in Mar 2024

10/10 Excellent

Pilar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Spring break family time, excellent location, very good breakfast, you can walk to main attractions in center and exceptional front desk service! We’ll for sure come back!
Stayed 3 nights in Mar 2024

10/10 Excellent

Iain

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

TINGYI

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
dirty bed sheet, broken furnitures
Stayed 3 nights in Dec 2023

10/10 Excellent

Lyda

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly, warm, efficient and helpful. The Manager Philip was very hands on and present We will be back
Stayed 5 nights in Dec 2023

8/10 Good

Libby

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was a good size. There was a kitchenette with a microwave and kettle which was very convenient for preparing a snack. Breakfast was included. The hotel had washing machines and detergent which was a considerate addition. I would stay again.
Stayed 3 nights in Dec 2023

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was clean and the staff was great. The only thing I will say is that you could hear every time someone was in the hall chatting.
Stayed 2 nights in Dec 2023

10/10 Excellent

Kain

Stayed 1 night in Dec 2023

2/10 Terrible

Andrea

Disliked: Cleanliness, property conditions & facilities
Dirty room
The hotel room had not been cleaned prior to our visit. The toilet has faeces in it, the shower cubicle and sink in the bathroom were filthy. The room had no curtains or blinds and there was an office block across the street who could see in the window, so no privacy. The laminate flooring was separating. And the glasses in the room were not cleaned either
Stayed 1 night in Dec 2023

8/10 Good

LIN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I’ve stayed in a few Residence Inns in North America . I trust the Marriott name for consistency and reliability. I am dumbfounded that the name RESIDENCE Inn which should be your home away from home — Is lacking of a stove. The oven was great, but the dishwasher for a 2-night stay had only one detergent pod. Who expects to bake only? And wash dishes one night only- there was no liquid for washing dishes by hand. Surprised and disappointed. Won’t be back here
Stayed 2 nights in Nov 2023

10/10 Excellent

Husna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was spacious, clean. Easily walkable to main attractions. Quiet area with small grocery right downstairs
Stayed 3 nights in Oct 2023

10/10 Excellent

donna m

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Oct 2023

10/10 Excellent

donna m

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 2 nights in Oct 2023

8/10 Good

Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The single elevator was always busy. A second one would be more efficient
Stayed 4 nights in Oct 2023

8/10 Good

Victoria

Stayed 1 night in Oct 2023

8/10 Good

Christine

Stayed 4 nights in Oct 2023

10/10 Excellent

Ma. Cinderella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Marriott always deliver. Conveniently located. The staff are very helpful, with transportation assistance, food, or room needs. Convenient washer with laundry soap, and ofcourse english hot breakfast included. The only thing that bothered me in the beginning was no AC across the hotel at that time, but it was fall (Edinburgh is quite cold). Room was clean, spacious and amenities (fridge, microwave, iron, etc- studio. Definitely we recommend, and can come back in the future and stay here.
Stayed 5 nights in Oct 2023

6/10 Okay

George

Liked: Staff & service
Stayed 4 nights in Oct 2023

10/10 Excellent

Linda

Stayed 1 night in Oct 2023

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to old town
Stayed 2 nights in Sep 2023

4/10 Poor

David

Business traveller
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Terrible service. I reported 2 problems in my room and when i left 10 days later they were not fixed. Early wake up call came 30 minutes late causing a big rush to get my flight. Nice new mattress was not accompanied with sheets that actually fitted.
Stayed 12 nights in Sep 2023

6/10 Okay

Anna

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Everything about this hotel was fine except the temperature of the room which remained 78F or higher no matter what we did. There is no air conditioning which is understandable for Edinburgh but there is also no air flow (window opens only a crack) and no way to cool the rooms down. Apparently there was a “heat wave” (temps in the low 70s during the day) up until the day we arrived. For the three days we were there the outside temp was 40s at night and about 60 during the day, nonetheless with three fans provided by the hotel and leaving lights off, the room hovered around 80, and the hallways were worse. The staff did their best but told us the building was built to retain heat because “Edinburgh is usually cold.” I heard another guest tell the front desk as he was checking out that he had been so hot the night before that he thought he had a fever. This is an infrastructure problem but it made our stay unpleasant, and we won’t be back.
Stayed 3 nights in Sep 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Decent Hotel
The hotel is nice and modern. The hotel shares a courtyard with an office building that leaves their lights on all night making it difficult to sleep if you want to leave the curtains cracked open for air from the window. Fortunately I had an eye mask. The air is quiet and peaceful. Unfortunately there is no air conditioning and we visited when temps were 80⁰, though these temps were not normal. Luckily we had a small fan in the room to help,but it was stifling hot. Overall the staff was decent. A few very unkind people work there and were sure to treat you with an unkind manner but most were nice upon approach. I like the location of the hotel as it was in the heart of the city and easy to walk outside to a path that leads you straight into the action of Edinburgh. Food delivery services were available at all hours and the front had 24 hour service. A small grocery store is around the corner. Overall I would stay there again as they do offer a small breakfast every morning and they do have elevators, which most hotels only have stairs, and the location is convenient.
Stayed 10 nights in Sep 2023

10/10 Excellent

David, Peoria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Helen was most helpful and professional. She made sure we were able to get our train on time too!
Stayed 7 nights in Sep 2023

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, friendly people, clean, comfortable room with kitchenette. Only negative is no AC, which was fine with windows open and fans.
Stayed 8 nights in Sep 2023

8/10 Good

N

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Aug 2023

8/10 Good

Amitrajeet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

2/10 Terrible

Benjamin

Liked: Cleanliness
Disliked: Property conditions & facilities
Lobby is small, though it unlike the rest of the hotel appears to be air conditioned. It was 77f outside but 85f inside our rooms. Fans did little. If there was more ventilationit may have been tolerable, but I was glad we only stayed one night and had a very early flight to catch. Would not book here again outside of winter.
Stayed 1 night in Jun 2023
Response from Aneena on 12 Jul 2023
Dear Benjamin,Thank you for taking the time to share your feedback.Please accept my sincere apologies that we failed to meet your expectations, I was sorry to read that you did not experience the excellent service we pride ourselves on.Should you wish to discuss your recent stay and make some recommendations on how we can improve, please get in touch with us through the ‘Email Property’ link on your booking confirmation. We greatly value your feedback as it gives us the opportunity to review areas of our operation which do not reach the standards our customers expect from the Residence Inn by Marriott. You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust and hope to serve you again in the future. If we may be of any assistance, please don’t hesitate to contact us.Many thanks for taking the time to complete our survey following your recent stay with us..

10/10 Excellent

Deborah

Stayed 1 night in Jun 2023
Response from Aneena on 12 Jul 2023
Dear Deborah,Many thanks for taking the time to share your feedback with us, following your recent stay with Residence Inn.We do hope to have the pleasure of welcoming you back to the Residence Inn in the very near future.

2/10 Terrible

Christina

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Hot hot hot
There was no air conditioning. We were on the 5th floor and were informed that there was a floor fan in the closet. The temp never got below 85 degrees. The front desk did all they could and were very helpful.
Stayed 1 night in Jun 2023
Response from Aneena on 12 Jul 2023
Dear Christina,Thank you for taking the time to share your feedback.Please accept my sincere apologies that we failed to meet your expectations, I was sorry to read that you did not experience the excellent service we pride ourselves on.I can appreciate your frustrations caused by the heat in the room. It is far from ideal and of late, due to the Scottish heat wave, it has been a hindrance on some guests stays. This has been one of the hotels biggest challenges in all the years I have worked here as the buildings in Scotland are not equipped to the rare heatwave experienced by the country over the last month. You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust and hope to serve you again in the future.Many thanks for taking the time to complete our survey following your recent stay with us.I am sorry to see that we fell short of your expectations. Should you wish to discuss your stay with me feel free to respond to this email. If we may be of any assistance, please don’t hesitate to contact us.

6/10 Okay

Andy

Liked: Cleanliness, staff & service
Noisy and not the cleanest
Stayed 1 night in Jun 2023
Response from Aneena on 12 Jul 2023
Many thanks for taking the time to share your feedback with us following your recent stay. Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfil that expectation during your visit. I would sincerely like to thank you for bringing your concerns to my attention as it is only through learning of the areas where we fall short of meeting expectations of our guests that we can make the necessary improvements. You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust and hope to serve you again in the future. If we may be of any assistance, please don’t hesitate to contact us.

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a lovely stay in a family room. It was spacious and well thought out although toilet area was very small. We could easily have stayed for a week and not felt too on top of eachother. Staff were friendly and helpful at all times and the breakfast was delicious!
Stayed 1 night in Jun 2023
Response from Aneena on 12 Jul 2023
Many thanks for taking the time to share your feedback with us following your recent stay.I was pleased to read that you found the staff to be both friendly and attentive.We do hope to have the pleasure of welcoming you back to the Residence Inn in the very near future.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay.
I thought the hotel staff were so friendly and went out of their way to help with any requests. I found the facilities very clean and the breakfast selection was satisfying. I had never been to Edinburgh before and I was so happy with this location as I felt like I had access to all the touristy areas.
Stayed 2 nights in Jun 2023
Response from Aneena on 12 Jul 2023
Dear Michelle,Many thanks for taking the time to share your feedback with us following your recent stay.I was pleased to read that you found the staff to be both friendly and attentive. We do hope to have the pleasure of welcoming you back to the Residence Inn in the very near future.

10/10 Excellent

Karina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and we were alowed to check in much earlier than expected
Response from Aneena on 12 Jul 2023
Dear Karina,Many thanks for taking the time to share your feedback with us, following your recent stay with Residence Inn.We do hope to have the pleasure of welcoming you back to the Residence Inn in the very near future.

10/10 Excellent

Samapika

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Katie on 10 May 2023
Dear Samapika, it's wonderful that you enjoyed your stay with us. If there is anything else about your recent stay that you would like to discuss with us, please don't hesitate to contact us through the "Email Property" link through your booking confirmation. Thank you for choosing to stay with us and we hope we have the pleasure of welcoming you to the Residence Inn by Marriott once again in the near future.

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to nice restaurants and pubs, about a 5min walk to castle. Great breakfast.
Stayed 2 nights in Apr 2023
Response from Katie on 3 May 2023
Good afternoon Jan, many thanks for taking the time to share your feedback with us, following your recent stay. Thank you for leaving such a positive review. We do hope to have the pleasure of welcoming you back to the Residence Inn in the future.

4/10 Poor

Jamie

Liked: Cleanliness, staff & service, room comfort
Unfortunate
Unfortunately we didn’t have a great stay. The advertised “bar” was essentially a fridge. The room was very warm with no window or air conditioning which made it very difficult to sleep. The TV signal made the tv useless. The room was very clean and the staff where helpful.
Stayed 2 nights in Apr 2023
Response from Alexander Koenig, Nights Supervisor on 21 Apr 2023
Good Evening Jamie,thank you very much for taking the time to provide feedback with us about your recent stay.Please accept my apologies for the issues that you have encountered during your stay - the points you have raised are not representative of our normal standards of service.We have identified the mistake with the bar on our property page, and have removed it. Thank you for making us aware, and apologies that this information was incorrect in the first place.Regarding the temperature control issues you have experienced during your stay, I can appreciate the frustration about this – we are firmly aware of the shortcomings, and are working to address these at the earliest possible opportunity. We appreciate your comments about this very much, and will certainly be taking them into account. As for the television issues you have encountered, we are currently in the process of replacing televisions in many rooms throughout the entire property. However, as this is a rolling process some rooms of ours will continue to have older models that are lacking in quality and features. We have noted down your comments about the issues with the TV in your specific room, and will be prioritising it for replacement – thank you very much for letting us know.On a positive note, I was pleased to read of your compliments towards our staff. We have a young energetic team, and I am glad you found them welcoming. We also appreciate your approval of the cleanliness of the room.Finally, I do hope we will have the pleasure of welcoming you back to the Residence Inn in the very near future. We are committed to ironing out the issues that you’ve raised to ensure our operation is improved. We would like to regain your trust and hope to serve you again in the future. If we may be of any assistance, please don’t hesitate to contact us.Kind Regards,Alexander KoenigNights Supervisor

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room, excellent breakfast. Easy to walk into the Royal Mile(although it is up hill). There is a Starbucks and PureGym about a minute away, letting me not miss my usual activity while here.
Stayed 3 nights in Apr 2023
Response from Katie on 15 Apr 2023
Good morning Adam, thank you for leaving us this wonderful review. We are pleased to hear you enjoyed your time at the Residence Inn. If there is anything else about your recent stay that you would like to discuss with us, please don't hesitate to contact us through the "Email Property" link through your booking confirmation.

10/10 Excellent

caroline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trip
Excellent experience, good size clean room with many facilities including small kitchen area. Excellent for travelling with children
Stayed 2 nights in Apr 2023
Response from Katie on 15 Apr 2023
Good Morning Caroline, thank you so much for taking the time out of your day to leave this great review! It's wonderful to read that you enjoyed your stay with us. Thank you for choosing to stay with us and we hope we have the pleasure of welcoming you to the Residence Inn by Marriott once again in the near future.

8/10 Good

Karla

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Katie on 2 Apr 2023
Good Morning Karla, thank you so much for taking the time out of your day to leave us this wonderful review! If there is anything else about your recent stay that you would like to discuss with us, please don't hesitate to contact us through the "Email Property" link through your booking confirmation. Thank you for choosing to stay with us and we hope we have the pleasure of welcoming you to the Residence Inn by Marriott once again in the near future

10/10 Excellent

Deborah

Stayed 1 night in Mar 2023
Response from Katie on 2 Apr 2023
Good morning Deborah, many thanks for taking the time to share your feedback with us, following your recent stay. We do hope to have the pleasure of welcoming you back to the Residence Inn in the very near future.

8/10 Good

Michael

Stayed 1 night in Mar 2023
Response from Katie on 2 Apr 2023
Good Morning Michael, thank you so much for taking the time out of your day to leave this review! It's wonderful to read that you enjoyed your stay with us. If there is anything else about your recent stay that you would like to discuss with us, please don't hesitate to contact us through the "Email Property" link through your booking confirmation. Thank you for choosing to stay with us and we hope we have the pleasure of welcoming you to the Residence Inn by Marriott once again in the near future.

10/10 Excellent

Marissa

Stayed 3 nights in Mar 2023
Response from Katie on 2 Apr 2023
Good Morning, thank you so much for taking the time to give us this wonderful review! If there is anything else about your recent stay that you would like to discuss with us, please don't hesitate to contact us through the "Email Property" link through your booking confirmation. Thank you for choosing to stay with us and we hope we have the pleasure of welcoming you to the Residence Inn by Marriott once again in the near future.

10/10 Excellent

mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Manager was great when there was some parking confusion, great breakfast
Stayed 1 night in Mar 2023
Response from Aneena on 11 Mar 2023
Many thanks for taking the time to share your feedback with us, following your recent stay. We do hope to have the pleasure of welcoming you back to the Residence Inn in the very near future.

10/10 Excellent

Luke

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solo business traveller
Great location with parking. Close to city but easy enough access via car. Rooms big, spacious, clean, all amenities. Staff welcoming and helpful.
Stayed 1 night in Mar 2023
Response from Aneena on 11 Mar 2023
Good Morning Luke,Thank you so much for taking the time out of your day to write this wonderful review! It's wonderful to read that you enjoyed your stay with us. If there is anything else about your recent stay that you would like to discuss with us, please don't hesitate to contact us through the "Email Property" link through your booking confirmation. Thank you for choosing to stay with us and we hope we have the pleasure of welcoming you to the Residence Inn by Marriott once again in the near future.

10/10 Excellent

Gavin

Business traveller
Liked: Cleanliness, staff & service, room comfort
Great location and very quiet. Got upgraded to a love room and it was very spacious with a very comfortable bed and desk to work at. I will definitely be back to visit again.
Stayed 1 night in Feb 2023
Response from Katie on 23 Feb 2023
Good Evening Gavin,Thank you very much for leaving this positive review! It is great to hear that you enjoyed your stay. If there is anything about your recent stay that you would like to discuss with us, please don't hesitate to contact us through the "Email Property" link on your confirmation! Thank you for choosing to stay with us and we hope we have the pleasure of welcoming you to the Residence Inn once again in the near future!

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, property conditions & facilities
Be careful when booking the one bedroom suite does not have a pull out bed just 1 queen bed. Hotel is great location for uni. Clean, small gym, free breakfast is really good. Nice that rooms have a kitchen.
Stayed 1 night in Feb 2023
Response from Katie on 23 Feb 2023
Good evening Jennifer,Many thanks for taking the time to share your feedback with us, following your recent stay. We apologise that it was not clear on the website that our Suites do not have a pull out bed, instead a rollaway can be requested. If there is anything else about your recent stay that you would like to discuss with us, please don't hesitate to contact us through the "Email Property" link through your booking confirmation.We do hope to have the pleasure of welcoming you back to the Residence Inn in the very near future.

10/10 Excellent

Valeria Mariacarla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We were 4 people, the room was very spacious but the toilet was small and without privacy. The location was very close to the main attractions and silent. After all, good hotel for the price paid. Breakfast in the average.
Stayed 2 nights in Feb 2023
Response from Callum on 19 Feb 2023
Good Afternoon Valeria,Thank you so much for taking the time out of your day to write this wonderful review!It's wonderful to read that you enjoyed your stay with us, especially that you appreciated the convenience of the location and the room you were allocated.If there is anything else about your recent stay that you would like to discuss with us, please don't hesitate to contact us through the "Email Property" link through your booking confirmation.Thank you for choosing to stay with us and we hope we have the pleasure of welcoming you to the Residence Inn by Marriott once again in the near future.Kind Regards

6/10 Okay

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A disturbance during the night which resulted in police being called. Started on the first floor where we were - no sleep and quite upsetting.
Stayed 2 nights in Jan 2023
Response from Rayne Bridgewater | Night Supervisor on 7 Feb 2023
Many thanks for taking the time to complete post a review following your recent stay with us.I can fully empathize with the frustration that this must have caused you and am sorry that this impacted on your stay with us.We hope the disturbance doesn't impact your view of Residence Inn by Marriott and we hope to have the pleasure of welcoming you back in the very near future.