2/10 Terrible
Lauren
12 May 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was not at all as described -- I was placed in the basement of a completely different property than the one listed on the Expedia site. The room I was given smelled terrible and did not have locks on the bedrooms doors and, as a single woman traveling alone, I felt very unsafe with this. I brought up my concerns with the staff and they refused to help. Due to safety reasons, I ended up canceling my booking and staying elsewhere, but the staff at the hotel continued to be unhelpful, refused to give me a refund and were rude in general. They also acted like they didn't understand any questions, gave me the run around, hung up on me and the expedia representative and blocked my email address. The behavior of the staff just confirmed my gut feelings that this is not a great place to stay. Overall, this booking experience has been the worst hotel experience of my life. Avoid at all costs.
Lauren
Stayed 4 nights in Apr 2024