Property grounds

Reviews of OYO Arden Guest House, Craigmillar Castle Edinburgh

3 out of 5
OYO Arden Guest House, Craigmillar Castle Edinburgh
126 Old Dalkeith Road, Edinburgh, Scotland

Reviews

7.2

Good

Rating 10 - Excellent. 49 out of 215 reviews" "
Rating 8 - Good. 81 out of 215 reviews" "
Rating 6 - Okay. 48 out of 215 reviews" "
Rating 4 - Poor. 20 out of 215 reviews" "
Rating 2 - Terrible. 17 out of 215 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Douglas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
ok
Stayed 1 night in Mar 2024

4/10 Poor

gerard

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
OK for a bed for the night.
price included breakfast, which was not in the dining room. A bag of pastries,sweets and water was left in our room to "enjoy". So breakfast in name only. Room was scruffy, and not very clean, but warm and quiet, but pretty small. Beds OK, and TV OK. Plenty of room to park car.
Stayed 1 night in Dec 2023
Response from Barbara on 23 Jan 2024
Hi, Gerard! We sincerely apologize for the trouble caused. We would like to thank you for sharing such important feedback, we will surely work on this to ensure your next stay turns out to be an amazing one. Regards, Barbara

4/10 Poor

Jono

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Barbara on 23 Jan 2024
Hi, Jono! We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, Barbara

6/10 Okay

Marie

Liked: Staff & service
Disliked: Property conditions & facilities
Great location-average accommodation
Location was excellent with good bus connections to Edinburgh. The accommodation was comfortable enough although the TV screen was very small with a poor picture. Wallpaper was peeling from the walls which detracted from the ambience. Also the fsct that there was seldom someone on the property was not good.
Stayed 3 nights in Nov 2023
Response from Ammy on 23 Jan 2024
Hi, Marie! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim.

10/10 Excellent

Molly

Stayed 1 night in Dec 2023

8/10 Good

John

Travelled with partner
Liked: Cleanliness, property conditions & facilities
My wife and I stayed here for one night only as it was convenient for our needs.
Stayed 1 night in Dec 2023
Response from Barbara on 23 Jan 2024
Pleased to hear your kind words of gratitude, John! We are going to do our best to never fail to impress you every time. Regards, Barbara

8/10 Good

Kimberlee

Liked: Staff & service, amenities
Room was very small but comfortable. The beds were clean but the room could have been a bit cleaner. There was a shade that was not up that was against wall and had cob webs around bottom of it. The staff was very friendly and the morning breakfast itself and the breakfast area was very nice indeed! Over all, decent place to rest your head for night!
Response from Noa on 6 Nov 2023
Thank you for your appreciation, Kimberlee! We hope to give you a consistent service every time. Regards, Noa

6/10 Okay

Krista

Disliked: Property conditions & facilities
Stayed 5 nights in Sep 2023
Response from Barbara on 6 Nov 2023
Hi, Krista! Thank you for rating us and for the valuable feedback. We have forwarded the matter to our relevant team for ensuring your future stays are up to the mark. Regards, Barbara

6/10 Okay

Miss E

Liked: Room comfort
Disliked: Cleanliness
Lovely staff but room quite basic
Staff were nice but I would say it was very overpriced for the room itself, the bathroom smelt like damp and there was mould in the shower, I also wasn’t given a towel in my room. Nice addition to offer a continental breakfast.
Stayed 1 night in Sep 2023

2/10 Terrible

Julia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Probably the worst accommodation we have stayed in
This was one of the worse places we have stayed in the UK. It is an absolute disgrace that the owners are able to advertise this Guest House as a place to stay in Edinburgh and take guests hard earned money for such a awful place. The state of the room and accommodation as a whole was worse than basic places I have stayed at in the developing world including Africa, Asia and South America. Conditions included: peeling wallpaper, damp and mouldy outside wall, stained and worn carpets, mattress that was so old and in such a bad state i could feel the springs through the sheets and got little sleep, pillows that were flat and hard, room so small there was nowhere to put a small bag or toiletries , TV that was tiny and didnt work because of such poor aerial reception, smell of damp so we had to have a window open all the time which meant we heard the traffic on the main road outside constantly and no one to speak to at the property to pass on our concerns!
Stayed 2 nights in Sep 2023

6/10 Okay

Lisa

Travelled with family
Property was fine. Very tired decor. Updated bathroom. Nice but simple breakfast. No view.
Stayed 3 nights in Sep 2023

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Needs Updating
We stayed for three nights, room rate overpriced for condition of facility. Room we were in (3), desperately requires redecoration as the wallpaper is peeling off the walls (possible damp problem). Breakfast was basic for being advertised as Continental, but no restriction on amount you could have. Staff member very attentive to one's needs, but a wee bit too enthusiastic with trying to clear the table at every opportunity. Parking available which is always a bonus and close to a bus stop for easy travel into town.
Stayed 3 nights in Sep 2023

6/10 Okay

Jeanette

Travelled with partner
Liked: Staff & service
Room had a horrible smell,damp on wall. Pillowcase was stained! Expensive for what it was. Convenient for bus getting into town.
Stayed 1 night in Aug 2023
Response from Rosy on 12 Sept 2023
Hi, Jeanette! We are terribly sorry for the unpleasant experience you had with us. Thanks for notifying this issue, and be assured we will be taking this up and rectifying it at the earliest. Have a nice day ahead! Regards, Rosy

10/10 Excellent

Allia, Berlin

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Aug 2023
Response from Ava on 12 Sept 2023
Thank you for rating us with such awesome words, Allia! We will strive to keep up with your expectations always. Regards, Ava

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Dewi on 12 Sept 2023
That is great to hear, Teresa! Thank you for joining our family, and we will always aim to live up to your standards. Regards, Dewi

8/10 Good

Patrick

Liked: Property conditions & facilities, room comfort
Fine for the price
Basic hotel. Good value seeing as it was the middle of fringe. But rough around the edges but fine for the price.
Stayed 1 night in Aug 2023

8/10 Good

Can

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

Margie

Travelled with partner
ok in a pinch, like we were. No one to greet us. Toilet was under a sloped ceiling that made it very awkward.
Stayed 1 night in Jul 2023
Response from Eva on 29 Jul 2023
Hi, Margie! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Eva

6/10 Okay

Shona

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Ammy on 15 Jul 2023
Hi, Shona! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah.

2/10 Terrible

scott

Stayed 1 night in Jun 2023
Response from Ammy on 15 Jul 2023
Hi, Scott! We regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Noah.

2/10 Terrible

Kimberly

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Traveler Beware!
Terrible! What a waste of money! The accommodations are old, filthy, and unsafe. I would not recommend this place to anyone. We didn't even end up staying here the 2nd night because it was so bad. The carpets look burnt, the lock to our door was broken and taped, it was noisy (right next to the street and people in the guest house were coming and going all night long), and the beds were so uncomfortable. When we reached out to the property, they told us we were liars. It was one of the worst lodging experiences I have ever had.
Stayed 2 nights in Jun 2023
Response from Ammy on 15 Jul 2023
Apologies for the problems you had faced, Kimberly! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

4/10 Poor

Chenoa

Stayed 3 nights in Jun 2023
Response from Ammy on 15 Jul 2023
Hi, Chenoa! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

6/10 Okay

Lindsey

Stayed 1 night in May 2023
Response from Lisa on 3 Jun 2023
Hi, Lindsey! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Lisa

4/10 Poor

danielle

Disliked: Cleanliness, property conditions & facilities
Very old, dirty floors and very small
Stayed 2 nights in May 2023
Response from Maria on 24 May 2023
Hi, Danielle! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Maria

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Not too bad with the price!
Overall it's not too bad with the price. Continental breakfast included, not too far from town centre with nearby bus stops (only 1-2 mins walk). Just the building is old with so much noises appearing from the floor whenever someone walks on upper floor or the stairs.
Stayed 3 nights in Apr 2023
Response from Ammy on 19 Apr 2023
Hi, thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Noah.

10/10 Excellent

Stefan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived noon of New Year's Eve, two hours before check in, they cleaned my room first and let me check in early. Management was very nice, and the room was good.
Response from Ammy on 26 Jan 2023
Hi, Stefan! Thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Tim.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Poor
Room was dated, with the wallpaper peeling off and mould on the windows and walls. Dust in the corners of the ceilings. The bathroom looked fairly new however the shower head was covered in limescale and so sprayed everywhere. They towel rail was also hanging off of the wall. The bed was two single mattresses, one of which was obviously very old in that you were lying down in to a worn down hole. The staff were friendly however I didn’t appreciate the knock on the door to remind us to leave 15 minutes prior to check out time. The location was ideal as well as the parking however I wouldn’t book again.
Stayed 1 night in Dec 2022
Response from Ava on 22 Dec 2022
Hey, Guest! Thank you for sharing your concerns with us and we deeply regret the inconvenience caused. We are committed to resolving your concern at utmost priority, be assured that corrective measures will be taken from our end to resolve it appropriately. Regards, Ava

2/10 Terrible

Mike

Travelled with family
Disliked: Staff & service
DONT WASTE YOUR TIME
I have never experienced such bad customer service with paying Guests left at the door I had to drive back home I checked my email Arden Guest House sent a message Hope you are having a comfortable stay. Dec 2, 2022, 3:14 PM Very dishonest and at Dec 2, 2022, 5:48 PM email read If you are planning to arrive after 6:00 PM please contact the property in advance.Very strange
Stayed 1 night in Dec 2022
Response from Ava on 22 Dec 2022
Hey, Mike! It is unfortunate that you did not have that kind of experience that we are known to offer, please understand that we would never want our guests to face such kind of hassle. Rest assured, we will work upon your feedback to ensure a comfortable stay in the future. Regards, Ava

10/10 Excellent

Neil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast. Car park. Bus stop nearby to Edinburgh. Local shops nearby for fish and chips and snacks. Information pack in room and other leaflets were available
Stayed 2 nights in Oct 2022
Response from Ammy on 19 Nov 2022
Hi, Neil! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim

8/10 Good

Emma

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Good Basic Accommodation
The accommodation was fine if a little cramped. The bathroom was spotless but there were some mould marks on the walls in the bedroom and dust/dirt down the sides of furniture. Bedding was clean and fresh and beds were very comfortable. It was all very dated but great for the price we paid. Shower was surprisingly powerful - excellent. TV didn't work but there was free WiFi. We arrived very late (after 10pm) and it was just a keypad with the room key hanging up where anyone could access it. Breakfast was continental style and quite basic but we were impressed with the fresh cafetiere of coffee and the lovely attentive member of staff in the morning.
Stayed 1 night in Sep 2022
Response from Ammy on 19 Nov 2022
Hi, Emma! Thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Noah

10/10 Excellent

cedric

Travelled with family
Liked: Cleanliness, staff & service
Dorothy was very friendly! Good location on bus route!
Stayed 3 nights in Sep 2022
Response from Ammy on 19 Nov 2022
Hi, thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Tim

2/10 Terrible

Andrew

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Arthur on 17 Aug 2022
Hi, we are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Arthur

6/10 Okay

Barbara, Alexandria

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We had a double room with one double bed and 2 single beds. It was hot, there was only one fan and the windows were broken. The most disappointing thing however, was the fact that the bathroom was not only tiny, but full of mold. It was just disgusting. Also my husband is 6’3 and my son is 6’7 and the bathroom slopes down toward the toilet, so they could not physically stand up to pee, and when you sat on the toilet the toilet lid would flip forward and hit you in the back. The staff (who you only see at breakfast) was nice enough, but the place is incredibly run down and in dire need of repair.
Stayed 3 nights in Jul 2022
Response from SImon on 26 Jul 2022
Hi, thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Simon

6/10 Okay

john

Business traveller
Liked: Cleanliness, room comfort
As I’m not used to Scotland and what represents good value for money and general standards hard to review. First the positives I was looking for a convenient location just outside Edinburgh with parking on site fir my mini-van,which this place fulfilled.I got it last minute at a slightly reduced price and good reviews.I was a little shocked at the slightly run down appearance of the place from the outside and my welcome was far from welcoming.I think the hostess was watching something and was in a hurry to get back to her viewing in her private part of the lodgings.Also her English was not good.All I got was a key and instructions on getting in and out and the wifi code which I guess is all you need but no chit chat and no help on where to get dinner.Answer to that nowhere within easy walking distance -the place is on a main road into the centre.A five minute drive away is a big shopping centre with Sainsburys and the usual fast food options. My room had a very big double bed and smoke storage cupboard -all seemed well v ce leaned and presented accept of course for the carpets.Ivreslky don’t know why people put carpets in these places particularly white ones which judging by the state and colour of them must have been in for several years.In short the place was very basic but a comfortable bed,kettle,tea and coffee and free parking .I woukd not describe it as 3 star which it claims.A guest at Breskfast found it convenient for the nearby hospital and train/bus connection
Stayed 1 night in Jun 2022
Response from jan on 11 Jul 2022
Sorry for the hassle you faced, John! We have marked a note for the experience you had this time. Rest be assured, that we will strive to ensure a pleasant stay with us in the future. Regards, Jane!

10/10 Excellent

Liang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice stay experience
Stayed 3 nights in Apr 2022
Response from Jason on 13 Apr 2022
Thank you for rating us highly, Liang, We are glad to know that services offered by us meet your expectations and we will endeavour to keep it up. Regards, Jason

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was easy to find nice clean room
Stayed 1 night in Feb 2022
Response from Cheshta on 23 Feb 2022
Hi, Margaret! Glad to see that you have rated us positively. Do give us more chances to delight you in the future. Regards, Ivy

10/10 Excellent

Alexander

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable, just what we needed
Stayed 2 nights in Jan 2022
Response from Cheshta on 29 Jan 2022
Hi, Alexander! Thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Ivy

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Edinburgh sick kids
Really easy check in and out. Room was cosy and comfy. Car park had a few spaces. Very close to Edinburgh sick kids hospital, just a 5 minute walk.
Stayed 1 night in Jan 2022

2/10 Terrible

George

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Wallpaper was peeling off walls, tv was so small couldn’t see the screeen. There was only a continental breakfast even though it was advertised for a cooked breakfast. Overall condition of property was dated and in disrepair
Stayed 5 nights in Dec 2021
Response from Aaron on 16 Dec 2021
Hi, George, We sincerely apologize for the trouble caused. Your comments will help us in taking care of future guests more resolutely. Regards, Aaron

8/10 Good

Adam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Jane on 26 Nov 2021
Hi, Adam! We are grateful that you took time out to rate us highly. We feel blessed to have your support. Regards, Jane!

6/10 Okay

Michael

Business traveller
Disliked: Cleanliness
Received a text with the pin code for the front door. Upon entering, found my room key and made my way to my room. The worn out carpet on the stair was a concern. To be fair the room was just about ok. The shower room needed a little more TLC, mould on the ceiling and sealant was mouldy and could easily be replaced. Only found out breakfast was served between 8am and 9am after I was in the room in the evening, so felt it too late to request an earlier breakfast. My appointment was at 8am so had to leave early. 2.5 out of 5 I would say.
Stayed 1 night in Nov 2021
Response from Ammy on 13 Nov 2021
Hi, Michael! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Amelia

10/10 Excellent

Vikki

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous
The staff at the Arden were absolutey fantastic, they went above and beyond, my daughter struggled with her bags and one of thd staff helped her to the car with them. Our room had a kettle with tea, coffee and hot chocolate, there was also a couple of packets of biscuits, toiletries in the bathroom. Breakfast was continental style with a good selection to choose from. From the minute we walked through the front door we were made to feel very welcome, i have definitely found my Edinburgh lodgings from now on
Stayed 2 nights in Oct 2021
Response from Amina on 23 Oct 2021
Hi, Vikki! We appreciate your valuable feedback. Looking forward to hosting you soon with a superb experience. Regards, Amina!

10/10 Excellent

Marc

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quite place to stay excellent valve for your money, you get what you pay for so if your the fussy type then book 5 star if your not then it will fully suit you, Parking at the guest house very good. On tip if your driving Edinburgh is a complete nightmare and very expensive to park, taxis are expensive ! So use the bus if you wish to vist the city centre the bus stops righr outside
Stayed 3 nights in Aug 2021
Response from Jane on 28 Aug 2021
We are happy to see you liked the stay, Marc! It will be great if you could spread the word among your circle. Have a pleasant day ahead. Regards, Jane!

8/10 Good

Nicholas

Stayed 1 night in Jul 2021
Response from Cheshta on 28 Jul 2021
Hi, Nicholas! Glad to see that you have rated us positively. Do give us more chances to delight you in the future. Regards, Ivy

8/10 Good

Catherine, Aberdeenshire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and comfortable. A quiet guesthouse. Unfortunately, due to covid there is no breakfast in the morning.
Stayed 1 night in Sep 2020
Response from Marie on 6 Sept 2020
Thanks for the positive rating, Catherine! We feel thankful to have honest feedback from you. It will help us to a better level of expertise. Have a pleasant day! Regards, Marie!

6/10 Okay

Souab

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Karen on 22 Jul 2020
Hi, Souab! Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Karen

2/10 Terrible

Paul

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Clean and just about adequate, but no breakfast..
My principle gripe is that I pre-booked Bed and Breakfast before the lockdown for £72 for one night. Arriving shortly after the lockdown, discovered that breakfast is no longer available "because of covid". My friend who booked that week, had a similar room at a rate of £48. When I asked if I would be refunded for the breakfast they can no longer supply, the answer was "no". So I'm now out of pocket and had to find a breakfast the next morning for myself (Morrisons cafe was open, thank heavens). The other hotels I stayed in on this trip to Scotland all managed to supply a cooked breakfast despite the Covid regulations, so not sure why Arden couldn't manage that. Other than that, the first room they offered had a window I could not leave securely open all night so I ended up instead with a twin room with a more secure window. The thermostatic valves for the radiators in my room were broken, so no way to turn off the heating... The TV in the room had poor, unwatchable reception of BBC 1 and 2, and the menu system for the TV was in Russian... At £48 it would be just about tolerable. At £72 it was a very poor value in my opinion and I would most certainly not recommend it.
Stayed 1 night in Jul 2020
Response from Marie on 21 Jul 2020
Hi, Paul! We sincerely apologize for the trouble caused. We would like to thank you for sharing such important feedback, we will surely work on this to ensure your next stay turns out to be an amazing one. Regards, Marie!

10/10 Excellent

MAGDI

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Ammy on 28 Jan 2020
We appreciate your feedback. Hope to welcome you soon :) Regards, Ammy.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Convenient location and suitable to our needs and pet friend
Stayed 1 night in Jan 2020
Response from Ammy on 23 Jan 2020
Great to hear this. Thanks for being part of our family and we will always strive to keep up with your expectations. Regards, Ammy.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Room was small, couldn't stand up properly in bathroom as sloped roof. Roof in bathroom had mould on ceiling. Covers were marked, paper peeling off wall. Really needs done up to warrant the price they are charging. Staff (owners) were a positive part of the stay and the bed was comfy
Stayed 1 night in Sep 2019
Response from Barbara on 15 May 2021
Hi, We sincerely apologize for the trouble caused. We would like to thank you for sharing such important feedback, we will surely work on this to ensure your next stay turns out to be an amazing one. Regards, Barbara