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Reviews of Hilton Garden Inn Detroit - Southfield, MI

3 out of 5
Hilton Garden Inn Detroit - Southfield, MI
26000 American Dr, Southfield, MI

Reviews

8.4

Very good

Rating 10 - Excellent. 462 out of 922 reviews" "
Rating 8 - Good. 264 out of 922 reviews" "
Rating 6 - Okay. 95 out of 922 reviews" "
Rating 4 - Poor. 44 out of 922 reviews" "
Rating 2 - Terrible. 57 out of 922 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Diamond

Travelled with family
Great stay
Stayed 1 night in Apr 2024
Response from Taylor Hicks - Front Desk Supervisor on 10 Apr 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. I am happy to hear you enjoyed your stay! We sincerely appreciate your feedback. Your comments will help us as we continually work to improve our guest experience. We hope to see you again in the future!

2/10 Terrible

Ariel

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Feb 2024
Response from Taylor Hicks - Front Desk Supervisor on 20 Feb 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

8/10 Good

Philip

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty good hotel and location
Stayed 1 night in Feb 2024
Response from Taylor Hicks - Front Desk Supervisor on 20 Feb 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. I am happy to hear you enjoyed your stay! We sincerely appreciate your feedback. Your comments will help us as we continually work to improve our guest experience. We hope to see you again in the future!

2/10 Terrible

Jawaun

Stayed 2 nights in Dec 2023
Response from Taylor Hicks - Front Desk Supervisor on 1 Jan 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter.

10/10 Excellent

Kendrick

Travelled with family
Stayed 1 night in Dec 2023
Response from Taylor Hicks - Front Desk Supervisor on 1 Jan 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. I am happy to hear you enjoyed your stay! We sincerely appreciate your feedback. Your comments will help us as we continually work to improve our guest experience. We hope to see you again in the future!

8/10 Good

Marsha

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friends
Bed was very comfortable
Stayed 1 night in Dec 2023
Response from Taylor Hicks - Front Desk Supervisor on 1 Jan 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. I am happy to hear you enjoyed your stay! We sincerely appreciate your feedback. Your comments will help us as we continually work to improve our guest experience. We hope to see you again in the future!

10/10 Excellent

My Curls,

Stayed 4 nights in Nov 2023
Response from Taylor Hicks - Front Desk Supervisor on 1 Jan 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. I am happy to hear you enjoyed your stay! We sincerely appreciate your feedback. Your comments will help us as we continually work to improve our guest experience. We hope to see you again in the future!

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent, very accommodating.
Stayed 2 nights in Nov 2023
Response from Taylor Hicks - Front Desk Supervisor on 28 Nov 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. I am happy to hear you enjoyed your stay! We sincerely appreciate your feedback. Your comments will help us as we continually work to improve our guest experience. We hope to see you again in the future!

6/10 Okay

maryam

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not clean enough for a garden Hilton
Stayed 4 nights in Nov 2023
Response from Taylor Hicks - Front Desk Supervisor on 28 Nov 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter.

2/10 Terrible

Seantina

Stayed 1 night in Nov 2023
Response from Taylor Hicks - Front Desk Supervisor on 1 Jan 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter.

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always have a pleasant stay here. The staff is great!
Stayed 3 nights in Nov 2023
Response from Taylor Hicks - Front Desk Supervisor on 28 Nov 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. I am happy to hear you enjoyed your stay! We sincerely appreciate your feedback. Your comments will help us as we continually work to improve our guest experience. We hope to see you again in the future!

2/10 Terrible

Tanisha

Travelled with family
The sink was broken and the phone in the room didn’t work. Black dirt came up out of the sink
Stayed 1 night in Nov 2023
Response from Taylor Hicks - Front Desk Supervisor on 27 Nov 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter.

4/10 Poor

Issac

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Taylor Hicks - Front Desk Supervisor on 27 Nov 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter.

2/10 Terrible

Nicholas

Stayed 1 night in Oct 2023
Response from Taylor Hicks - Front Desk Supervisor on 27 Nov 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter.

10/10 Excellent

Kimberly S

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Taylor Hicks - Front Desk Supervisor on 17 Oct 2023
I am very happy to hear you enjoyed your stay! We hope you come back to visit us soon.

10/10 Excellent

LILIANE

Business traveller, Travelled with pets
Liked: Staff & service, property conditions & facilities
Everything was fine. I have no complaints.
Stayed 1 night in Sep 2023
Response from Taylor Hicks - Front Desk Supervisor on 30 Sept 2023
Thank you for choosing to stay with us. I am very happy to hear you enjoyed your stay. We hope you come back to visit us again in the near future!

8/10 Good

Jovan

Stayed 1 night in Sep 2023
Response from Taylor Hicks - Front Desk Supervisor on 31 Oct 2023
Thank you so much for staying with us. I appreciate your feedback. We hope to see you again in the future!

8/10 Good

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Stay
Nice comfortable stay
Stayed 1 night in Sep 2023
Response from Taylor Hicks - Front Desk Supervisor on 14 Sept 2023
Thank you so much for your comments! I am very happy to hear that you enjoyed your stay. We hope to see you back in the near future!

10/10 Excellent

Joeann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Me and my family enjoyed ourselves thank you for your wall services I will come again.
Stayed 2 nights in Sep 2023
Response from Taylor Hicks - Front Desk Supervisor on 7 Sept 2023
Thank you so much for your kind words! It was a pleasure to have you all here. We will see you again soon!

8/10 Good

Deborah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Taylor Hicks - Front Desk Supervisor on 7 Sept 2023
Thank you so much for your review! Hopefully next time you will give us a 10!

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from Taylor Hicks - Front Desk Supervisor on 7 Sept 2023
Thank you so much for your review! We hope to see you again soon.

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good value
room was nicely appointed and well laid out..... clean and comfy
Stayed 3 nights in Aug 2023
Response from Taylor Hicks - Front Desk Supervisor on 29 Aug 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. I am happy to hear you enjoyed your stay! We sincerely appreciate your feedback. Your comments will help us as we continually work to improve our guest experience. We hope to see you again in the future!

8/10 Good

walter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a Very Nice property..Well run clean and efficient.I was disappointed start I wasn't told that there was no housekeeping service (Bummer)
Stayed 3 nights in Aug 2023
Response from Taylor Hicks - Front Desk Supervisor on 20 Aug 2023
Thank you so much for your rating. I apologize about the housekeeping service; it should be restarting to everyday starting November to my knowledge. I hope you come back to visit us again in the future! Thanks!

10/10 Excellent

Dominique

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Taylor Hicks on 7 Aug 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. I am happy to hear you enjoyed your stay! You are among our most valued guests. We sincerely appreciate your feedback. Your comments will help us as we continually work to improve our guest experience. We hope to see you again in the future!

2/10 Terrible

Corey

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Taylor Hicks on 7 Aug 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future.

2/10 Terrible

Corey

Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 2 nights in Jul 2023
Response from Taylor Hicks - Front Desk Supervisor on 20 Aug 2023
Thank you for your review. I'm sorry that you didn't have a good stay here. Your comments continue to help us improve our service. Hopefully, you will come back to give us another chance. Thanks!

6/10 Okay

David, Chicago

.
Stayed 1 night in Jul 2023
Response from Taylor Hicks on 7 Aug 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future.

10/10 Excellent

Colton

Stayed 2 nights in Jul 2023
Response from Taylor Hicks - Front Desk Supervisor on 20 Aug 2023
Thank you so much for your 5-star review! We look forward to you staying with us again in the future.

10/10 Excellent

DENISE

Stayed 1 night in Jul 2023
Response from Taylor Hicks - Front Desk Supervisor on 20 Aug 2023
Thank you so much for your 5-star review! We hope you come to stay with us again in the future!

10/10 Excellent

Talisa

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Hilton Garden Inn Staff on 28 Jul 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn Southfield to your liking. We look forward to welcoming you back to our hotel in the future.

6/10 Okay

Richard

Travelled with family
Location convenient to freeways is why we book.
Stayed 3 nights in Jul 2023
Response from Taylor Hicks - Front Desk Supervisor on 20 Aug 2023
Thank you for sharing your experience. Hopefully we can turn that 3-star into a 5-star review. Thanks!

8/10 Good

Madeline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My Family Reunion
My stay was very comfortable. Service was very friendly and I will come back.
Stayed 3 nights in Jul 2023
Response from Taylor Hicks - Front Desk Supervisor on 20 Aug 2023
Thank you so much for your kind words! I am very happy to hear that you enjoyed your stay, and I can't wait for you to come back and visit us! Thanks!

10/10 Excellent

Richelle

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable. I loved the breakfast.
Stayed 1 night in Jul 2023
Response from Taylor Hicks - Front Desk Supervisor on 20 Aug 2023
Thank you so much for the 5-star review and your kind words! We hope that you come to stay with us again in the future!

6/10 Okay

Valerie

Travelled with family, Travelled with pets
Liked: Cleanliness, property conditions & facilities
The property seemed well maintained and clean. The staff were not knowledgeable about the area, nor did they attempt to find someone to assist. When checking out the front desk clerk did not go over charges, but just took the door key. When asked to discuss she said I would have to contact Expedia and she would not assist me.
Stayed 1 night in Jul 2023
Response from Taylor Hicks on 7 Aug 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future.

2/10 Terrible

Michael

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jul 2023
Response from Taylor Hicks on 7 Aug 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future.

10/10 Excellent

ROBERT EUGENE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Taylor Hicks - Front Desk Supervisor on 20 Aug 2023
Thank you so much for the 5-star review! We hope you come back to visit us again soon!

8/10 Good

Carl

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Poor breakfast
Stayed 1 night in Jun 2023
Response from Taylor Hicks - Front Desk Supervisor on 20 Aug 2023
Hello! I am so sorry that you feel that way. But thank you for shedding some light on this. We will be sure to try to improve in this area. I hope you come back to give us another chance.

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities
I would highly recommend this location.
Stayed 2 nights in Jun 2023
Response from Taylor Hicks - Front Desk Supervisor on 20 Aug 2023
Thank you so much for your kind words! We hope that you come back to stay with us again soon!

10/10 Excellent

Zakiyah

Stayed 2 nights in Jun 2023

10/10 Excellent

Chinea

Stayed 1 night in Jun 2023

2/10 Terrible

Latrice

Stayed 1 night in Jun 2023
Response from Taylor Hicks on 7 Aug 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future.

4/10 Poor

Hani

Disliked: Cleanliness, staff & service
Front desk staff was rude, like he had a bad day or something, no water in room for the coffee maker. They sold me the water a $1 a peace. Bedroom shower stain. I wouldn’t go back again.
Stayed 1 night in Jun 2023

10/10 Excellent

Azelle, Cincinnati

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was my second stay at this property and both times the staff has been phenomenal. This will be my go to place to stay whenever I visit the area.
Stayed 3 nights in May 2023

2/10 Terrible

Luis

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is dirty and outdated. Very unfriendly staff
Stayed 1 night in May 2023

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Staff
The staff here are very nice and accommodating. Was given a room that smelled like smoke and changed it with no hassle even though they were very busy. Always willing to make sure you have a great stay
Stayed 1 night in May 2023

10/10 Excellent

Derek, Forest Lake

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

8/10 Good

Tyler

Liked: Staff & service
Stayed 3 nights in Apr 2023

8/10 Good

Ivan

Stayed 4 nights in Mar 2023

10/10 Excellent

Eugenia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

6/10 Okay

Bethany

Business traveller
Liked: Staff & service, amenities
Only one elevator was operational. The hallways smelled of marijuana despite efforts to remove the odor. Rooms that had do not disturb signs were entered and property was disturbed. The front office staff was friendly.
Stayed 4 nights in Mar 2023