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Rating 10 - Excellent. 364 out of 659 reviews" "
10 - Excellent
364
Rating 8 - Good. 201 out of 659 reviews" "
8 - Good
201
Rating 6 - Okay. 55 out of 659 reviews" "
6 - Okay
55
Rating 4 - Poor. 22 out of 659 reviews" "
4 - Poor
22
Rating 2 - Terrible. 17 out of 659 reviews" "
2 - Terrible
17
9.2/10
Cleanliness
9.0/10
Staff & service
8.4/10
Amenities
9.0/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
6/10 Okay
Keith
Travelled with family and small children
21 Apr 2024
Arrived about 10 minutes after 3:00 and was told our room wasn’t ready. I’ve stayed at plenty of hotels and never heard that one before. I confirmed check in was at 3:00, and they said it’ll be 20 more minutes. Room was clean but shower head almost fell off. I tightened it to how if should have been. Best thing about this place was the pool. Plenty of space and towels available. One and done for me.
Room felt clean and the bed was comfortable. Not very busy so the hotel was quiet. The hot tub was functional, hot and had lots of chlorine which is always appreciated. Front desk check in staff was friendly and were receptive to a special request we made. Would stay here again if needed.
Matthew
6/10 Okay
Michelle
Business traveller
26 Mar 2024
Disliked: Amenities
This was a miserable experience. My room was overrun with sugar ants. There was no coffee after 9, the Internet didn’t work, I ran out of hot water midway through my shower. This Bonvoy is really terrible.
I reserve a different room to what i got
But it was fine, probably they had to give it away....There was no microwave in the room, which would be nice...
JADRANKA
Stayed 2 nights in Sep 2023
6/10 Okay
ANDREW, WYOMING
Travelled with family and small children
21 Sept 2023
Liked: Cleanliness, staff & service, amenities
The one bedroom family suite we stayed at was clean and roomy, but as soon as we turned on the heat the living area smelled like urine. The odor must have come from the heater because the smell wasn’t as bad when we walked into the room. We only stayed there for one night and it was already close to 9:00 pm when we checked in so we did not make a fuss about it since the bedroom did not have that odor. We recommend the hotel do some investigation on the heater unit otherwise other guests will encounter the same experience.
This was the 1st of our monthly staycations with our family. The staff were amazing! They were so kind and became instant friends with our girls.
Very clean, accommodating, and great location!
Upon checkin we was granted a form with the city's rules stating only 4 guest per room at all times when we have three rooms with small children so the kids are moving around each room. When Expedia site says 6. An employee come to the court yard stressing that no matter the situation we can't more than 4 people inside a room due it being a fire harzord and its the city of Troys policy. Which this policy isn't stated on Expedia site, you're just granted this upon check in. It's an extremely uncomfortable experience being that the employee even felt need to come away from her desk to state this ridiculous policy. My family booked this hotel for our end of school year staycation for our kids and its extremely unpleasant and comfortable that are being harassed.The only thing I expect any hotel employee to ask is "how's the room or do I need anything" other than that its a problem.