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"Great location which just a stop away from the KTX Busan station by metro. The hotel is connected to the metro line, so it was easy access. Service upon check in was good as with my check out. Location wise, it is near to restaurants and a plus for being next to the lotte mall. "

"Great hotel."

"The hotel location was close to the airport and nearby restaurants and shopping streets. Property was clean as with the rooms. Had breakfast at the restaurant and ordered room service. Both was good. Will stay here again. "

"Old and expensive hotel restrant "

"Good time with my family. Very convenient location and clean room. "

"Friday December 6th 2019, 17:00KST. Lady in black suit at the check in counter called Misun was toxic. She charges around $50 USD for some random extra charge per person. Alright. Annoying but I will pay. HOWEVER, she completely ignored what we were trying to say or ask. Her attitude was bottom leveled, definitely not what I would expect from a 4 star hotel. I used to love Hyatt Regency and came to this hotel since 10 years ago. After experiencing the HORRIBLE customer service from Misun, I will...

"Nice inexpensive hotel to stay at! Super close to myeongdong, street market, subway and shinsegae department store! highly recommended traveling in a budget! "

"I stayed in this hotel in February, the weather was not so cold, but it was definitely much colder in the room inside! My bed was right next to the window and in the morning I always woke up frozen. Only after everybody started to complain, the hotell switched the heating on, the very next day it was turned. So stay was pretty cold and unfriendly."

"Very nice place in the middle of everything u can do :)"

"Friendly staff, clean room, quite, nice bakery on the 1st floor"