Ratings based on 721 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveller

Horrible shuttle service.

Posted 05-Apr-2014
As the title states the shuttle was horrible. I waited over 3 hours when I called and was told it would be around 15-20 minutes for it to come. I ended up having to take a cab the second time around because they just never showed up. I brought this up and was told I would get a call from the manager, which never happened, so I was led than impressed by the whole experience.
4 out of 5
for Everyone
by Kathy from Oklahoma City, OK

Nice hotel close to downtown & Katy Trail

Posted 31-Mar-2014
Pros: Large clean room and excellent breakfast.
Cons: Better security at night and Happy Hour on Friday, Saturday, and Sunday.
Location: We love downtown Dallas and the Katy Trail.
Everything was great until late Saturday night. We were awakened 3 times between midnight and 3:30 a.m. by rowdy, loud guests coming into the hotel. We were shocked that no security was called to quiet these party people down!
5 out of 5
for Everyone
by Sherry from Shreveport LA

Great hotel near American Airlines Center.

Posted 15-Mar-2014
Great room, friendly staff, delicious breakfast!!!
4 out of 5
for Business Travellers
by Jay from Ocala, Florida

Convenient location to Dallas convention center

Posted 12-Mar-2014
Pros: Lots of electric plugs in the room. Nice kitchen and great coffee Free WiFi - very good service
Cons: ?
Location: I didn't have much of an opportunity to 'site-see' - maybe next time
Stayed 4 nights - very pleasant In addition to a comfortable room, nice work-out facility (on premise) and cook-to-order omelets as well as breakfast buffet. Great selections.
5 out of 5
for Everyone
by A verified traveller

Wonderful Hotel

Posted 07-Mar-2014
The Hyatt is an excellent choice while in Dallas. The location is only a short distance from downtown allowing for quick accessibility but quiet accomodations. The hotel is very clean with spacious rooms that offer nice amenities. The full breakfast and in-hotel grocery are convenient, and the staff is helpful and courteous. I will always choose the Hyatt when in Dallas!
5 out of 5
for Couples
by LatteDonna from Oklahoma

Convenient & lovely

Posted 25-Feb-2014
Pros: Convenient location. Decor. Covered parking.
Cons: Breakfast
Location: Common Table, El Fenix, American Airlines Center
We stayed here for it's convenient location to the American Airlines center. We also walked to restaraunts & coffee houses in downtown. Felt very safe and extremely easy to get around and on and off the highway as well. The room itself was very nice, it actually had a very "at home" feel. Loved the covered parking. The Common Table is a short walk away, and very good.
3 out of 5
by A verified traveller from OKC


Posted 20-Feb-2014
Pros: Breakfast
Cons: Don't lie about parking
Location: Good location
Great free breakfast, but when I called and asked if they had free parking they basically lied. There is free parking if you want to find some parking by luck and chance on the REALLY busy street that never has available parking...Other than that it was OK. Breakfast was awesome.
5 out of 5
for Everyone
by Edna from NJ

nice, clean, close to a lot of entertainment

Posted 05-Feb-2014
Pros: the studio type room
Cons: appearance of lobby
Location: excellent
It's more than I expected. Clean, good breakfast included, reasonable price.
5 out of 5
for Everyone
by Lucas from Killeen, TX

The Devil Win!

Posted 02-Feb-2014
Pros: Loved the couch and bed was quite comfortable.
Cons: Kitchen could have used an updating, but otherwise met our needs very well.
Location: Walking distance to American Airlines Center, did not have to worry about parking.
Nice, walking distance to the American Airlines Center an the comfort of the couch and beds.
4 out of 5
for Everyone
by A verified traveller

This traveller left a rating score only Posted 31-Jan-2014