Ratings based on 731 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveller from okc ok

Friendly Staff

Posted 14-Jul-2014
The front desk staff super friendly. Rooms outdated, leaking air conditioner. Did not get the room I booked. Management notified but no rooms avaliable like the one I booked. Booked a suite got a regular room instead. Great clean pool. Nice breakfast and evening snacks.
4 out of 5
Recommended
for Everyone
by A verified traveller

Good place to stay

Posted 14-Jul-2014
Stayed one night for short trip to Dallas. Very convenient access, park in front of the hotel during check-in and drive up to the floor of your room after that. You don't need to take elevator or anything so really easy access to the room. Also, room key is for the security gate for the parking, this makes us feel comfortable. The front desk asked us for the room preference - view and/or floor. It might happen as they have some rooms available but it's very nice and feel so great to have some options. Great deal with free wifi and complementary breakfast.
2 out of 5
by A verified traveller

Business Traveler

Posted 11-Jul-2014
Hotel is in need of a renovation. Lights were burned out in the bathroom and there were homeless people on the garage exit side of the hotel. When you add to it the constriction noise that started bright and early in the morning, the experience was well below average.
5 out of 5
Recommended
for Everyone
by A verified traveller from Denison, Texas

Nice hotel close to downtown and cultural venues

Posted 07-Jul-2014
Had a nice 2 night stay at the Hyatt Place on Harry Hines Blvd. The staff was very friendly, check-in was a breeze, and the included daily breakfast was satisfying. The location is within a mile or so of various museums, restaurants, and major roads. The off-street parking garage is adequate. I would definitely stay there again and recommend the place to others.
5 out of 5
Recommended
for Everyone
by A verified traveller from Dallas,TX

I loved this hotel!May be a frequent spot to crash

Posted 06-Jul-2014
My partner and I loved this hotel. The staff were very helpful! Whenever we needed anything, they were always there to provide assistance. The rooms were kept tidy. Only thing I would've preferred is a clear view of the pool, but trees were blocking our window. Other than that the hotel was quite accessible to a lot of neat places and restaurants in the surrounding area.
4 out of 5
Recommended
for Business Travellers
by Erin from St. Louis

Posted 23-Jun-2014
Friendly staff and free shuttle (limited times on this) Would choose again.
4 out of 5
Recommended
for Everyone
by A verified traveller from Lubbock, Tx

Good location to get all over the Dallas area

Posted 31-May-2014
Pros: Complimentary breakfast. Extra large rooms.
Location: Need to drive to restaurants.
I booked the Hyatt House at the last minute and got an excellent rate. We spent very little time in our room, but did appreciate the kitchen area and the very large rooms. We went green and did not ask for housekeeping for four nights. We needed to extend our stay by one night and had to switch rooms and only get one bed in order to do that. Unfortunately the room we were moved to smelled badly of smoke (hotel is nonsmoking). We decided to tough it out. One of us had to sleep on the horribly hard couch. The breakfast was good and you could fill yourself up. I had a made to order omlette only once and it was overcooked. We also appreciated the little market for snacks and beer. We only went to one happy hour but had good and filling snacks and beer and wine. Didn't have time to use the pool or exercise facility. Desk staff is very friendly and knowledgeable.
3 out of 5
by Rico from Austin, TX.

Not quite what we hoped

Posted 27-May-2014
Inaccurate information about the room such as additional price for parking, room was quoted as having a king and it was a queen, and smoking availability made this experience one to forget and try an alternate place on our next stay in Dallas. We were also told that breakfast was available from 7am to 10am, well we got there at 9:15AM and everything was gone. They did not say anything to us that it was until food runs out. More negatives than positives for this one.
2 out of 5
by A verified traveller

Horrible shuttle service.

Posted 05-Apr-2014
As the title states the shuttle was horrible. I waited over 3 hours when I called and was told it would be around 15-20 minutes for it to come. I ended up having to take a cab the second time around because they just never showed up. I brought this up and was told I would get a call from the manager, which never happened, so I was led than impressed by the whole experience.
4 out of 5
Recommended
for Everyone
by Kathy from Oklahoma City, OK

Nice hotel close to downtown & Katy Trail

Posted 31-Mar-2014
Pros: Large clean room and excellent breakfast.
Cons: Better security at night and Happy Hour on Friday, Saturday, and Sunday.
Location: We love downtown Dallas and the Katy Trail.
Everything was great until late Saturday night. We were awakened 3 times between midnight and 3:30 a.m. by rowdy, loud guests coming into the hotel. We were shocked that no security was called to quiet these party people down!