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Reviews of HYATT house Dallas/Uptown

3 out of 5
HYATT house Dallas/Uptown
2914 Harry Hines Blvd, Dallas, TX

Reviews

8.2

Very good

Rating 10 - Excellent. 1340 out of 2987 reviews" "
Rating 8 - Good. 900 out of 2987 reviews" "
Rating 6 - Okay. 393 out of 2987 reviews" "
Rating 4 - Poor. 206 out of 2987 reviews" "
Rating 2 - Terrible. 148 out of 2987 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

David

Stayed 2 nights in May 2024

4/10 Poor

Gabriel

Disliked: Cleanliness
My room smelled bad, everything else was OK
Stayed 1 night in May 2024
Response from AO on 27 May 2024
Thank you for choosing to stay with us. Please accept my apologies for falling short of your expectations. We hope that you allow us another opportunity to serve you. However, I'm glad that there were things that you did enjoy with your stay.

2/10 Terrible

Eldrick

Disliked: Cleanliness, property conditions & facilities
Rooms Need updating.
Stayed 1 night in May 2024
Response from AO on 27 May 2024
Thank you for choosing to stay with us. Please accept my apologies for falling short of your expectations. We hope that you allow us another opportunity to serve you.

6/10 Okay

Christopher, Spring

Travelled with family
Liked: Cleanliness, property conditions & facilities
Rooms are clean and comfortable. Front desk staff could do with some customer service training so customers don’t feel they are being an inconvenience. Rooms could do with better curtains to block out the light.
Stayed 1 night in May 2024
Response from AO on 26 May 2024
Thank you for choosing to stay with us. Your feedback is very much appreciated, and I will use your comments to assist with Staff training.

4/10 Poor

Eduardo

Travelled with family
Strong odors in room carpet mainly was not offered high floor room ad I requested… would not go back to this hotel
Stayed 6 nights in May 2024
Response from AO on 26 May 2024
Thank you for choosing to stay with us. Please accept my apologies for failing to meet your expectations. We hope that you allow us another opportunity to serve you.

8/10 Good

Cristina

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was rude at the begining. Good location to events
Stayed 2 nights in May 2024
Response from VV on 24 May 2024
Thank you for choosing to stay with us. I see that we fell short of your expectations. We hope to host your again soon

10/10 Excellent

Camille

Travelled with family
Liked: Cleanliness, amenities
Rooms are big and a good value. Property is old and needs updating. We walked to good restaurants and felt comfortable doing so!
Stayed 2 nights in May 2024
Response from VV on 24 May 2024
Thank you for leaving feedback about your stay at the Hyatt House Dallas Uptown. We hope to host you again in the future

10/10 Excellent

Jamie

Business traveller
Great little hotel.
Stayed 1 night in May 2024
Response from AO on 22 May 2024
Thank you for choosing to stay with us. We hope to see you again in the future.

10/10 Excellent

James, Henderson

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from AO on 20 May 2024
Thank you for choosing to stay with us. We hope to host you again in the future!

10/10 Excellent

Israel

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great Place if you are going to American Airlines Center
Stayed 2 nights in May 2024
Response from VV on 15 May 2024
Thank you for leaving feedback about your stay at the Hyatt House Dallas Uptown. We hope to host you again in the future

8/10 Good

Jorge

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from VV on 15 May 2024
Thank you for your feedback! We hope to see you soon!

8/10 Good

Dana Spinda

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2024
Response from VV on 15 May 2024
Thank you for rating your stay at the Hyatt House Dallas Uptown. We hope to host you again in the future.

10/10 Excellent

Irving

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from AG on 13 May 2024
Thank you for rating your stay at the Hyatt House Dallas Uptown. We hope to host you again in the future.

6/10 Okay

Gary, Victorville

Liked: Amenities
Easy walk to American Airlines Arena. It’s kinda run down
Stayed 2 nights in Mar 2024
Response from AG on 13 May 2024
Thank you for taking the time to leave feedback about your stay at the Hyatt House Dallas Uptown.

8/10 Good

rebecca

Liked: Cleanliness
Stayed 1 night in May 2024
Response from AG on 13 May 2024
Thank you for rating your stay at the Hyatt House Dallas Uptown. We hope to host you again in the future.

10/10 Excellent

Cheryl

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Close to airport and quiet
Stayed 1 night in May 2024
Response from VV on 5 May 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

JOSE

Stayed 1 night in Apr 2024
Response from AO on 24 May 2024
Thank you for staying with us. We see that we fell short of your expectations, and for that I apologize. We hope to host you again in the future.

4/10 Poor

Patrick, Plymouth

Travelled with family
Disliked: Cleanliness, property conditions & facilities
one word for this propterty....Tired. Expected a nicer room for the rate paid.
Stayed 2 nights in Apr 2024
Response from AGB on 29 Apr 2024
Thank you for taking the time to leave feedback about your stay at the Hyatt House Dallas Uptown.

8/10 Good

Ann

Travelled with family
Liked: Cleanliness
Disliked: Amenities
microwave was not in operable condition
Stayed 1 night in Apr 2024
Response from AGB on 26 Apr 2024
Thank you for taking the time to leave feedback about your stay at the Hyatt House Dallas Uptown.

6/10 Okay

??

Liked: Cleanliness, amenities
the location is good. walkable to a lot of places. but the refrigerator and air condition is too noisy, and cars sound late night , you can't sleep well.
Stayed 3 nights in Apr 2024
Response from AGB on 26 Apr 2024
Thank you for taking the time to leave feedback about your stay at the Hyatt House Dallas Uptown.

8/10 Good

Jennifer, Denton

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Although it is obvious the building is much older. It seems like renovations have been made to make the appearance of the rooms better. It's a very convenient location if you want to be in center of downtown Dallas and close to all the main attractions for the price we paid. My husband and I enjoyed our anniversary stay. Breakfast was pretty good compared to other hotels we have visited in downtown and the receptionist that checked us in made it very easy and effortlessly. We would definitely come back again for a weekend getaway.
Stayed 1 night in Apr 2024
Response from AO on 24 Apr 2024
Thank you for staying with us! I am so glad that you enjoyed your stay with us, and that you returned!! Our renovation is completed, and we are still in the process of making more improvements! We truly hope to see you again.

4/10 Poor

Travis

This place smelt very bad. They apparently allow people to smoke cigarettes in their units and it floods the hallway with a foul smell. The carpet was torn up in several areas and looks like their elevator was falling apart.
Stayed 1 night in Apr 2024
Response from AO on 24 Apr 2024
Thank you for staying with us. I see that we fell short of your expectations and for that I apologize. I will be sure to discuss your comments with the leadership team. We do hope to see you again in the future.

6/10 Okay

La'Mar

Travelled with family
The property sits across the street from the projects.. it’s right on a very busy Boulevard.. it was clean carpets need to be replaced. Staff was friendly but I had to ask for pots to cook even tho all round have a kitchen.
Stayed 4 nights in Apr 2024
Response from AO on 24 Apr 2024
We appreciate the feedback--Thank you for staying with us! We hope to host you again in the future!

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed our stay but the sofa bed needs to be replaced
Stayed 3 nights in Apr 2024
Response from AO on 24 Apr 2024
Thank you for staying with us! We hope to host you again in the future.

4/10 Poor

Jessica

Business traveller
Disliked: Cleanliness, property conditions & facilities
Loudest road ever outside. Room didn’t feel very clean. Smelled musty. Staff was however incredibly pleasant.
Stayed 1 night in Apr 2024
Response from AGB on 22 Apr 2024
Thank you for taking the time to leave feedback about your stay at the Hyatt House Dallas Uptown. We apologize for the experience you encountered during your time with us. Please know, your comments and concerns will be addressed to the appropriate department.

8/10 Good

yu

Liked: Cleanliness, amenities, property conditions & facilities
big room
Stayed 1 night in Apr 2024
Response from AGB on 22 Apr 2024
Thank you for taking the time to rate your stay with us. The Hyatt House Dallas Uptown hopes to host you again in the future.

10/10 Excellent

Marc

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from AO on 24 Apr 2024
Thank you for staying with us! We hope to host you again in the future!

10/10 Excellent

Jordan, Charlotte

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great folks at the front desk helped accommodate us when we had an early flight, and a 3pm check in. Nice breakfast, working hot tub/clean pool. Clean room. All around 4/5 stars. Thank you!
Stayed 3 nights in Apr 2024
Response from AO on 19 Apr 2024
Jordan, thank you for choosing to stay with us. We hope to host you again in the future. I will be sure to share your comments with the front desk staff! (:

8/10 Good

Jayne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Really great location if going to the American Airlines Arena. Bathrooms could use an update however room was good.
Stayed 1 night in Apr 2024
Response from AO on 19 Apr 2024
Jayne, thank you for choosing to stay with us! We hope to host you again in the future.

10/10 Excellent

Mike

Stayed 1 night in Apr 2024
Response from AO on 9 May 2024
Mike! We're glad that you enjoyed your stay with us. We hope to host you again in the future.

10/10 Excellent

Arthur

Liked: Cleanliness, property conditions & facilities
Billy the Bartender very nice man as well as the front desk
Stayed 5 nights in Apr 2024
Response from AO on 24 Apr 2024
Thank you for staying with us! We hope to see you again! I will be sure to share your comments with Billy!

10/10 Excellent

bernice

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was a nice comfortable room! Very clean and loved that we were able to walk to the stadium for the basketball game. About a 8 minute walk and very convenient. Would definitely stay there again our next trip to Dallas! Breakfast was decent. Staff were super polite & helpful.
Stayed 2 nights in Apr 2024
Response from AO on 16 Apr 2024
Thank you for choosing to stay with us. We look forward to hosting you in the future!

2/10 Terrible

Lucas

Business traveller
Disliked: Cleanliness, property conditions & facilities
Worst experience. Had to find another place to stay.
Stayed 2 nights in Apr 2024
Response from AO on 16 Apr 2024
Thank you for choosing to stay with us. Please accept my apologies for falling short of meeting your expectations. We hope that we can house you again in the future.

10/10 Excellent

Charles

Liked: Cleanliness, property conditions & facilities
Staff was friendly and competent.
Stayed 2 nights in Apr 2024
Response from AO on 16 Apr 2024
Charles, Thank you for staying with us! We hope to host you again in the future.

10/10 Excellent

Idalis

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Parking garage wasn’t over crowded. Staff was very welcoming and friendly. Felt safe that you had to use your room key to get in after a certain hour. Walking distance to venue and bars. Great location.
Stayed 1 night in Apr 2024
Response from AO on 16 Apr 2024
Idalis, Thank you for staying with us! We hope to host you again in the future.

10/10 Excellent

Victor

Liked: Cleanliness, property conditions & facilities
Cool
Stayed 1 night in Mar 2024
Response from AO on 16 Apr 2024
Victor, Thank you for staying with us! We hope to host you again in the future.

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The staff is very friendly and helpful.
Stayed 1 night in Apr 2024
Response from OPS on 7 Apr 2024
Charles,Thank you for choosing to stay with us and taking the time to complete a survey. We hope that you return to the property when your travels bring you to the DFW area. I will be sure to share your kind words with the staff. (:

10/10 Excellent

LORI, BROOMFIELD

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff was very friendly, and so was the bartender, Billy, he did a great job
Stayed 2 nights in Mar 2024
Response from AG on 2 Apr 2024
Thank you for taking the time to leave feedback about your stay at the Hyatt House Dallas Uptown. We look forward to hosting you again in the future.

8/10 Good

Kevin

Liked: Cleanliness
The staff was very friendly.
Stayed 1 night in Mar 2024
Response from AG on 2 Apr 2024
Thank you for taking the time to leave feedback about your stay at the Hyatt House Dallas Uptown. We look forward to hosting you again in the future.

10/10 Excellent

Pamela

Stayed 1 night in Mar 2024
Response from AO on 22 Apr 2024
Thank you for staying with us! We hope to host you again in the future.

6/10 Okay

Juan Carlos

Stayed 1 night in Mar 2024
Response from AO on 22 Apr 2024
Thank you for staying with us! We hope to host you again in the future.

10/10 Excellent

Jose, San Juan

Travelled with family
Liked: Cleanliness, property conditions & facilities
Highly convenient the proximity by levels of your room with the parking
Stayed 6 nights in Mar 2024
Response from GM on 1 Apr 2024
Thank you for taking the time to leave feedback about your stay at the Hyatt House Dallas Uptown. We look forward to host you again in the future.

8/10 Good

Nick

Very much a 3.5 star hotel. Decent breakfast and great location for a game or concert at the arena.
Stayed 1 night in Mar 2024
Response from GM on 1 Apr 2024
Thank you for taking the time to leave feedback about your stay at the Hyatt House Dallas Uptown. We look forward to host you again in the future.

10/10 Excellent

David

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on 1 Apr 2024
Thank you for taking the time to leave feedback about your stay at the Hyatt House Dallas Uptown. We look forward to host you again in the future.

6/10 Okay

Christi

Travelled with group
Liked: Amenities
I rate the Hyatt house at 3.5 stars. Great location to American Airlines center. Friendly staff and good customer service. Amazing shower pressure. There were some spots in the room that could be cleaner like the wall area around the air vents. There was some areas in the bathroom that needed repair. But overall to me those were not deal breakers. Would stay again
Stayed 2 nights in Mar 2024
Response from AO on 3 Apr 2024
Christi, Thank you for taking the time to leave feedback about your stay at the Hyatt House Dallas Uptown. We look forward to host you again in the future.

6/10 Okay

Rhett

Stayed 1 night in Mar 2024
Response from AG on 2 Apr 2024
Thank you for taking the time to rate your stay at the Hyatt House Dallas Uptown.

10/10 Excellent

Lori

Liked: Cleanliness, property conditions & facilities
Great stay
Response from GM on 1 Apr 2024
Thank you for taking the time to leave feedback about your stay at the Hyatt House Dallas Uptown. We look forward to host you again in the future.

4/10 Poor

Robert

Travelled with group
Front desk staff are rude and dismissive. They were annoyed that guest were checking in and gave everyone lots of attitude.
Stayed 1 night in Mar 2024
Response from AO on 27 Mar 2024
Robert,Thank you for choosing to stay with us. Please accept my sincerest apologies for the behaviors that you encountered from our staff. Thank you for providing feedback so that we may address the staff members.I hope this does not deter you from staying with us in the future, or any Hyatt property at that.

8/10 Good

HECTOR, laredo

Liked: Cleanliness
The street to noisy
Stayed 2 nights in Mar 2024
Response from AO on 27 Mar 2024
Hector, Thank you for choosing to stay with us. I hope that you return if your travels bring you back to the area! We do have rooms that are located in different areas of the property that we'd love for you to try.Hope to see you soon!

2/10 Terrible

Belen

Stayed 1 night in Mar 2024
Response from OPS on 7 Apr 2024
Belen,Thank you for choosing to stay with us and taking the time to complete a survey. Please accept my apologies for failing to meet your expectations. We hope that you allow us another opportunity to show you our best service.