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Reviews of Whitewater Spa & Leisure Club

3.5 out of 5
Whitewater Spa & Leisure Club
Lakeland Village, Ulverston, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 36 out of 67 reviews" "
Rating 8 - Good. 19 out of 67 reviews" "
Rating 6 - Okay. 8 out of 67 reviews" "
Rating 4 - Poor. 3 out of 67 reviews" "
Rating 2 - Terrible. 1 out of 67 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Maciej

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facilities, amazing location but disappointing breakfast (very limited selection of foods and a poor service). Had to wait 5-10 mins to be seated, multiple times essentials were missing ( butter, fruits, eggs etc). Cups were dorty, table was not cleaned after previous guests.
Stayed 1 night in Apr 2024

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Calm and peaceful place. Good pool facilities and nice area to walk around outside
Stayed 1 night in Apr 2024

10/10 Excellent

Claire

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient - and beautiful - location for the Lakes, such friendly and helpful staff, very striking building, family friendly…nothing to dislike, unless you don’t care for the sound of rushing river water which was audible in our room. We absolutely loved it.
Stayed 1 night in Apr 2024
Response from CA on 6 Apr 2024
Glad you had a nice time, hopefully we will se you again sometime.

8/10 Good

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed the Spa. Its free for hotel guests and included a pool, jacuzzi, steam room, sauna, gym, squash court, table tennis table, dance studio. In addition there are more Spa facilities upstairs which require payment The hotel is in a lovely setting overlooking rapids on the river Leven. You can watch kayakers and white water rafters tackle fierce rapids passing under the bridge next to the hotel. You can also see the heritage steam train pass on the opposite hill.
Stayed 3 nights in Apr 2024
Response from CA on 6 Apr 2024
thank you for your comments, We are pleased you enjoyed your stay with us. hopefully we will se you again sometime.

6/10 Okay

Fauzat

Liked: Cleanliness, staff & service
The transport links was good, direct bus into Bowness nearby and could take the Haitherwaite station (steam train) is a short walk away.
Stayed 2 nights in Mar 2024
Response from CA on 4 Apr 2024
Than you , we are pleased you enjoyed your stay with us

10/10 Excellent

roberta

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have had an amazing experience! I was there with my partner and my daughter. We booked a room for 3 nights over the Easter break. The room was nice and cosy for us. We used the leisure twice and it wasn’t never so busy and managed to swim and use sauna, steam and jacuzzi. The gym was well equipped. The staff from reception and from the restaurant was kind and very friendly. We had breakfast included and I loved the sausages! So so tasty! Overall we had great time there. Thank you
Stayed 3 nights in Mar 2024
Response from CA on 4 Apr 2024
Thank you i am pleased you had a wonderful time with us.Hope to see you again some time soon.

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for two nights .staff were friendly helpful .used the pool and steam rooms all clean. We had a meal in the restaurant which we both enjoyed lovely location.We would both return when next week are in the lakes
Stayed 2 nights in Mar 2024
Response from CA on 31 Mar 2024
Thank you for your comments. We look forwards to see you again sometime.

10/10 Excellent

Paul

Stayed 1 night in Mar 2024

4/10 Poor

David

Business traveller
Liked: Amenities
Having driven for 6 hours when I checked in at 17:00 I was asked if I would be dining, at this point I was insure and wanted to use the leisure facilities to unwind but was told I needed to let them know before 17:30 so I booked for 19:30 as last sitting was 19:45. On arrival in the restaurant there was only about 10 other people in there so not sure what the issue was. I was also advised on check in that the earliest I could have breakfast was 08:00am, not a great hotel for a business traveler.
Stayed 1 night in Mar 2024
Response from CA on 22 Mar 2024
Thank you for your comments, we will review our procedure.Breakfast is served from 8am but we do offer our guest a take away if leaving earlier is asked.

6/10 Okay

Alex

Travelled with partner
Liked: Cleanliness, staff & service
Nice location for what we needed. Hotel looks lovely from the outside with plenty of free parking. Inside reception was nice and staff were really friendly. Property a but dated but functional. Our roon was a let down and had a full on view of a sloped roof with a broken ladder on it we couldnt even see a tree. It made it very dark but i suppose, private! It didnt matter as much as we were out most of the time. Room was a bit dated but spacious and clean. The menu was a bit limited as we needed some pasta due to doing a run and there was nothing on there that was suitable for us so we had to eat out which was fine but would of liked tobhave eated there. The breakfast was nice with a cooked full english and then yoguhurts/cereal/toast available. I would say that it could possibly of been presented a bit better, maybe a bit more decoration? The spa was ok, pool was a bit cool but clean, the windows around the pool that looked onto the river were full of condensation so were all really misty and looked terrible. The steam room only worked for 1 day of our trip but the sauna was lovely, so was the indoor jacuzzi. The gym up stairs was ok but some of the gym equipment was really rusty and on the older side but again functional. I had a treatment whilst there but the massage felt a little rushed and actually bruised my shoulders as it was so repetitive. No advice was given to drink lots of water after which should be explained after a massage. I felt like it was very rushed .
Stayed 2 nights in Mar 2024
Response from CA on 22 Mar 2024
Thank you for your comments we will pass them on to the Heads of Department to look at what we can improve on, going forwards

10/10 Excellent

cath

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
fairly nice room and peaceful
Stayed 2 nights in Mar 2024
Response from CA on 22 Mar 2024
Thank you for this

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from CA on 18 Mar 2024
Thank you so much see you again soon

10/10 Excellent

Jim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 4 nights in Mar 2024
Response from CA on 18 Mar 2024
Thanks you hope to see you again soon

10/10 Excellent

Ajay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, traditional, excellent food, great with kid's.
Stayed 1 night in Mar 2024
Response from CA on 11 Mar 2024
Thanks you for this

6/10 Okay

Diane

Travelled with partner
Breakfast was average ,But our evening meal very good could have more tea coffee and milk in the room one per person was not good enough
Stayed 1 night in Mar 2024
Response from CA on 11 Mar 2024
Thank you for your comments. Much apricated.

8/10 Good

PRAKASH

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful location. Nice cosy rooms. Pleasant staff. Good leisure centre
Stayed 2 nights in Mar 2024
Response from Reception on 10 Mar 2024
Good afternoon,Thank you for taking the time to leave us your review and we are pleased you enjoyed your stay with us.

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasant stay Very relaxing nice view
Stayed 1 night in Mar 2024
Response from CA on 5 Mar 2024
Glad you had an enjoyable stay with us.Hope to see you again sometime.Chris

10/10 Excellent

melvyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location
Stayed 1 night in Feb 2024
Response from CA on 2 Mar 2024
Really glad you have a wonderful stay with us and the location was spot on

8/10 Good

Carolyn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was disappointed that we could not charge drinks to our room whilst in the Blue Bar. Otherwise a very pleasant and comfortable stay and really enjoyed the Health Spa Facilities….!!! Would definitely stay again…
Stayed 1 night in Feb 2024
Response from CA on 24 Feb 2024
Thank you for your review, We are pleased that you had an enjoyable time with us.Looking forward to welcoming you back some time.

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay and wonderful staff. Food was fantastic as were the facilities
Stayed 1 night in Feb 2024
Response from CA on 24 Feb 2024
Thank you we will share your comments with the team.

10/10 Excellent

Keith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very enjoyable stay, large room and friendly staff.
Stayed 2 nights in Feb 2024
Response from CA on 24 Feb 2024
Thank you for this, all of the team will be please to know you had a great time.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from CA on 24 Feb 2024
Thank you

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2020

8/10 Good

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service and nice breakfast.
A 3 day stay for business. Very comfortable with a nice breakfast. Fabulous views across the river from the restaurant. I was also impressed that the hotel rang me to let me know that I had left an item in the room.
Stayed 3 nights in Feb 2020

10/10 Excellent

Janet

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
Great pool, comfy bed and great breakfast
Stayed 1 night in Feb 2020

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal Lake District hideaway
Fantastic location, make sure to get a room with a river view, sound of rushing water can be quite loud but relaxing and sitting on the balcony with a cup of tea in the morning was a great way to start the day
Stayed 1 night in Jan 2020

8/10 Good

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel, brilliant service and delicious food. Would definitely recommend.
Stayed 1 night in Dec 2019

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable with excellent food
Stayed 3 nights in Nov 2019

10/10 Excellent

RICHARD

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic - and it has a gym
This place does have a gym - and quit a good one too. Never busy, enough kit and choice. Good pool and sauna - steam room was out of action, but that can happen to any place. Two very nice bars, and a separate restaurant. Plenty of choice on the menu, plus the specials. Sizable rooms, good WiFi and TV with comfortable beds. Very quiet location, well back from the main road, and it will take you about 30 mins to get in to Barrow if you’re working there. Had to go to work early so only had time for a quick bowl of cereal so they gave me a bacon bap to go – what stunning services. I’d go back in a heartbeat – great staff, all friendly and helpful.
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness
Stayed 1 night in Oct 2019

2/10 Terrible

Leon

Disliked: Cleanliness, property conditions & facilities
Dirty room
Very dirty room dated small musty mouldy Hotel could not move us so took £69 off the bill So disappointing
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Beautiful property next to a river; that could have been incredible with a little more TLC. As the hotel had a spa I thought it would have been a relaxing break for me and my partner. Unfortunately the spa was full of young children screaming, playing ball games and diving into the pool so we simply couldn’t relax or even take a swim. The staff were impeccable; they couldn’t do more to help! The breakfast was lovely.
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought the hotel was beautiful the staff very welcoming our room was superb we only stayed one night due to attending Cartmel races but would have loved to stay longer very nice in all areas
Stayed 1 night in May 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Fantastic location, hotel is fine. I thought it mean no to advise me of the special offer when I booked, which would have nearly halved my bill.
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and helpful hotel team, great service. Will definitely book here again
Stayed 1 night in Jan 2019

6/10 Okay

john

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Nice Hotel
Easy place to find (however, it is just off a very busy road so make sure you goggle maps it before going so you know where the entrance is). Plenty of car parking. Looking at the hotel from the river side it is very grand and looks grand. In the summer time it will look amazing. I have stayed here twice now but have found the beds not the comfiest, however, they have advised me they are in the process of replacing the mattress (i like hard mattress and ones i have laid on are soft) It has a gym which is good for a hotel, pool and sauna/steam. Not had an even meal yet as the restaurant has always been 2 quiet but the breakfasts are nice. I will stay again.
Stayed 1 night in Dec 2018
Response from Reception on 28 Dec 2018
Good Evening John, Many thanks for leaving a review about your stay at our hotel. Glad you have enjoyed your stay, as explained we do apologize about the mattress, these are now replaced. We would love to welcoming you back soon and hopefully this time you decide to dine in our riverside restaurant or the bar and grill.. Kind Regards Reception

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location and setting, good overall facilitie
I have stayed in several rooms and found poor wifi internet signal in most rooms. Need more variety in menus in both restaurants

8/10 Good

Martyn, Kuwait

Liked: Cleanliness, property conditions & facilities, room comfort
relaxing
the hotel is ran well and the location is ideal. the spa is a good place for getting some r&r. if your going to the lakes, your either 5 minutes from the the steam train, or 10 minutes by car. the family room, is nice and spacious and comfortable. the views are limited, if you in the wrong side but still its a good place if you want to come and relax

8/10 Good

Lorna, Cheshire

Liked: Staff & service, property conditions & facilities, room comfort
Great couples getaway
Very relaxing atmosphere, friendly staff and wonderful food.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for families
We have visited this hotel many times as the leisure facilities are excellent for families. The atmosphere is extremely pleasurable throughout and the staff are always polite and very helpful. Although this has not put me off going back again, I was disappointed with the wait for both dinner and breakfast. The room we had was also too hot overnight and unfortunately did not have windows that would open out wide. Overall I still love and would recommend this hotel.

8/10 Good

Jo, Warwickshire, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay and excellent food!
Overall a very pleasant stay. We were on a tour of Lancashire/ Edinburgh and finishing at the Whitewater hotel spending a few nights at each destination. We had a family bedroom which was very spacious and nicely furnished for a traditional lake hotel. Our beds were a little less comfortable compared to those we had slept on at the other destinations, but not so it stopped us from getting a good nights sleep. The bathroom was very spacious and very clean. The spa facilities excellent although the ladies changing room was a little on the small size and showers could have been better. We decided to take the dinner bed and breakfast option and I have to say the food served in restaraunt was exceptional. Breakfast was also very pleasant. The staff were excellent offering good information and service. Although the hotel was slightly out of the way from where we had originally planned to stay, I would definitely return for guaranteed good service and excellent food.

10/10 Excellent

lynne, stockport

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
loved every minute
Comfort and welcoming hotel room, pool and spa so relaxing, staff friendly and helpful and food supurb. Would recommend it to anyone. Really relaxing weekend.