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Reviews of Park Hyatt Chicago

5 out of 5
Park Hyatt Chicago
800 N Michigan Ave, Chicago, IL

Reviews

9.6

Exceptional

Rating 10 - Excellent. 798 out of 962 reviews" "
Rating 8 - Good. 99 out of 962 reviews" "
Rating 6 - Okay. 38 out of 962 reviews" "
Rating 4 - Poor. 16 out of 962 reviews" "
Rating 2 - Terrible. 11 out of 962 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Suzy

Liked: Cleanliness, staff & service, property conditions & facilities
very elegant
Stayed 1 night in Mar 2024
Response from Asia R. on 14 Mar 2024
Good evening Ms. Suzy, on behalf of our Park Hyatt team we'd like to thank you for taking the time to leave us such a wonderful review. We are glad we could make your stay with us exceptional!

10/10 Excellent

F., Minneapolis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding property. Great amenities.
Stayed 2 nights in Mar 2024
Response from Asia R. on 3 Mar 2024
Good evening, on behalf of our Park Hyatt team we'd like to thank you for taking the time to leave us such wonderful feedback. We're glad we could make your stay with us exceptional!

10/10 Excellent

Adriana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was the best hotel by far that I've ever been to. I originally got it cor my fiances birthday but then i fell in love with our room. It felt so nice being able to walk around the area. There's so many restaurants, stores even a mall. Definitely will come back again! Maybe for my birthday this time! 10 out of 10 stars!
Stayed 2 nights in Feb 2024
Response from Asia R. on 27 Feb 2024
Good morning Ms. Adriana, on behalf of the Park Hyatt team we'd like to thank you for taking the time to leave us such wonderful feedback. We're glad we could make your stay with us exceptional!

10/10 Excellent

Shanna

Liked: Cleanliness, staff & service, property conditions & facilities
This was an amazing place to stay
Stayed 2 nights in Feb 2024
Response from Asia R. on 27 Feb 2024
Good morning Ms. Shanna, on behalf of the Park Hyatt team we'd like to thank you for taking the time to leave us such wonderful feedback. We're glad we could make your stay with us exceptional!

10/10 Excellent

Mihaela, Milan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Asia R. on 27 Feb 2024
Good morning Ms. Mihaela, on behalf of the Park Hyatt team we'd like to thank you for taking the time to leave us such wonderful feedback. We're glad we could make your stay with us exceptional!

10/10 Excellent

Margaret

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best staff!
Stayed 3 nights in Feb 2024
Response from Asia R. on 12 Feb 2024
Good afternoon Ms. Margaret, on behalf of our park Hyatt team we'd like to thank you for taking the time to leave us such wonderful feedback. We are glad we could make your stay with us exceptional!

10/10 Excellent

Jorge

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and well-serviced, accommodating staff
Stayed 3 nights in Jan 2024
Response from Asia R. on 5 Feb 2024
Good afternoon Mr. Jorge, on behalf of the Park Hyatt team we'd like to thank you for taking the time to leave us such wonderful feedback. We are glad we could make your stay with us exceptional!

10/10 Excellent

karin

Stayed 3 nights in Jan 2024
Response from Asia R. on 12 Feb 2024
Good afternoon Ms. Karin, on behalf of our park Hyatt team we'd like to thank you for taking the time to leave us such wonderful feedback. We are glad we could make your stay with us exceptional!

10/10 Excellent

Teresa Garcia de, Dublin

Stayed 2 nights in Jan 2024
Response from Asia R. on 10 Jan 2024
Good afternoon Ms. Garcia De, on behalf of the Park Hyatt team we'd like to thank you for taking the time to leave us such wonderful feedback. We're glad we could make your stay with us exceptional!

10/10 Excellent

Melissa Yrastorza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the absolute top hotels in Chicago. The rooms are spacious, modern yet cozy, and very chic. The service is impeccable and the location cannot be beat. We will definitely be back.
Stayed 5 nights in Dec 2023
Response from Asia R. on 10 Jan 2024
Good afternoon Ms. Yrastorza, on behalf of the Park Hyatt team we'd like to thank you for taking the time to leave us such wonderful feedback. We're glad we could make your stay with us exceptional!

10/10 Excellent

Dan

Travelled with family
Stayed 3 nights in Dec 2023
Response from Asia R. on 10 Jan 2024
Good afternoon Mr. Dan, on behalf of the Park Hyatt team we'd like to thank you for taking the time to leave us such wonderful feedback. We're glad we could make your stay with us exceptional!

10/10 Excellent

Wesley

Stayed 4 nights in Dec 2023
Response from Asia R. on 5 Feb 2024
Good afternoon Mr. Wesley, on behalf of the Park Hyatt team we'd like to thank you for taking the time to leave us such wonderful feedback. We are glad we could make your stay with us exceptional!

10/10 Excellent

Peter, Denver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Asia R. on 6 Jan 2024
Good afternoon Mr. Peter, on behalf of our Park Hyatt team we'd like to thank you for taking the time to leave us such wonderful feedback. We're glad we could make your stay with us exceptional!

10/10 Excellent

ryan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Asia R. on 16 Dec 2023
Good evening Mr. Ryan, on behalf of our Park Hyatt team we'd like to thank you for taking the time to leave us such wonderful feedback. We're glad we could make your stay with us exceptional!

10/10 Excellent

David

Stayed 3 nights in Jul 2023
Response from Asia R. on 17 Dec 2023
Good evening Mr. David, on behalf of our Park Hyatt team we'd like to thank you for taking the time to leave such wonderful feedback. We're glad we could make your stay with us exceptional!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel experience in Chicago
This was our best hotel experience in Chicago, and we been to most of them. We had a great weekend visiting from Michigan. The hotel location was perfect, the accommodations were 5-star, and the staff were super helpful and attentive. We’ll be back!
Stayed 3 nights in Dec 2023
Response from Asia R. on 12 Dec 2023
Good morning Mr. James, on behalf of our Park Hyatt team we'd like to thank you for taking the time to leave us such wonderful feedback. We're glad that we could make your stay with us exceptional & we hope to see you again in the future!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very, very friendly staff. Kudos to the doormen. The best I’ve ever had !
Stayed 3 nights in Dec 2023
Response from Asia R. on 12 Dec 2023
Good morning Mr. John, on behalf of our Park Hyatt team we'd like to thank you for taking the time to leave us such wonderful feedback. We're glad that we could make your stay with us exceptional & we hope to see you again in the future!

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Asia R. on 12 Dec 2023
Good morning Mr. Brian, on behalf of our Park Hyatt team we'd like to thank you for taking the time to leave us such wonderful feedback. We're glad that we could make your stay with us exceptional & we hope to see you again in the future!

10/10 Excellent

Jaclyn

Stayed 3 nights in Dec 2023
Response from Asia R. on 12 Dec 2023
Good morning Ms. Jacyln, on behalf of our Park Hyatt team we'd like to thank you for taking the time to leave us such wonderful feedback. We're glad that we could make your stay with us exceptional & we hope to see you again in the future!

10/10 Excellent

Allison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay
Stayed 1 night in Dec 2023
Response from Asia R. on 13 Dec 2023
Good evening Ms. Allison, on behalf of our Park Hyatt team we'd like to thank you for taking the time to leave us such wonderful feedback. We're glad that we could make your stay with us exceptional!

8/10 Good

Nurys, CHICAGO

Stayed 1 night in Nov 2023
Response from w on 19 Dec 2023
Good afternoon Nurys, on behalf of our Park Hyatt team we would like to thank you for taking the time to leave us honest feedback about your stay.

10/10 Excellent

Mary Beth

Stayed 5 nights in Nov 2023
Response from Asia R. on 19 Dec 2023
Good afternoon Ms. Beth, on behalf of the Park Hyatt team we'd like to thank you for taking the time to leave such wonderful feedback. We are glad we could make your stay with exceptional!

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well appointed property
Stayed 1 night in Nov 2023
Response from Asia R. on 3 Dec 2023
Good evening Ms. Elizabeth, on behalf of our Park Hyatt team we'd like to thank you for taking the time to leave us such wonderful feedback. We're glad your stay with us was exceptional & we hope to see you again in the future!

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property close to everything. Excellent service.
Stayed 3 nights in Nov 2023
Response from Asia R. on 3 Dec 2023
Good evening Ms. Anne, on behalf of our Park Hyatt team we'd like to thank you for taking the time to leave us such wonderful feedback. We're glad your stay with us was exceptional & we hope to see you again in the future!

10/10 Excellent

Andres

Stayed 4 nights in Nov 2023
Response from Asia R. on 13 Dec 2023
Good evening Mr. Andres, on behalf of our Park Hyatt team we'd like to thank you for taking the time to leave us such wonderful feedback. We're glad that we could make your stay with us exceptional!

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELLENT HOTEL, LOCATION & ROOM RATE
I hadn't stayed at the Park Hyatt for a few years and was pleasantly surprised at how nice it was in every way and for the price it could not be beaten. On par with the Langham, Ritz-Carlton, 4 Seasons & Trump (dump). I've stayed at all 4 over the past few years and now rate ithe Park Hyatt as best value overall.
Stayed 3 nights in Nov 2023
Response from Asia R. on 20 Nov 2023
Good afternoon Mr. Steven, thank you for taking the time to leave us such wonderful feedback. We are glad that we could make your stay with us exceptional & we do hope to see you again in the future!

10/10 Excellent

Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Asia R. on 14 Nov 2023
Good evening Ms. Cecilia, thank you for taking the time to leave such wonderful feedback. We are glad we could make your stay with us exceptional & hope to see you again in the future!

10/10 Excellent

tina

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Asia R. on 8 Nov 2023
Good evening Ms.Tina, thank you for taking the time to leave us such wonderful feedback. We are glad that we could make your stay with us exceptional & we hope to see you again in the future!

10/10 Excellent

Murtaza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Asia R. on 8 Nov 2023
Good evening Murtaza, thank you for taking the time to leave us such wonderful feedback. We are glad that we could make your stay with us exceptional & we hope to see you again in the future!

10/10 Excellent

Mark

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Asia R. on 30 Oct 2023
Good evening Mr. Mark, thank you for taking the time to leave us such wonderful feedback. We are glad that your stay with us was exceptional.!!

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Asia Richardson on 22 Oct 2023
Good evening Mr. Lawrence, thank you for taking the time to leave such wonderful feedback about your stay. We hope to see you again soon!!

10/10 Excellent

Michele

Stayed 1 night in Oct 2023
Response from Asia Richardson on 22 Oct 2023
Good evening, Michele, thank you for taking the time to leave such a lovely review. We are glad that we could make your stay exceptional & we hope to see you again in the future!!

8/10 Good

Jose Antonio, Mexico

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Really difficult to get the turn-down service done daily for our room. Staff offered no apologies. Try The Langham, Peninsula, or Four Seasons.
Response from Nathaniel Bookhout, AFOM on 18 Oct 2023
Good evening Mr. Antonio,We do apologize for the difficulties you had receiving the nightly turndown service. I will address your concern with our housekeeping team and do hope your next stay at Park Hyatt Chicago is excellent.

10/10 Excellent

Erik

Stayed 2 nights in Oct 2023
Response from Deborah - Guest Services on 18 Oct 2023
Thank you for taking the time to provide us with a review for your stay! We look forward to welcoming you to the Park Hyatt Chicago in the future.Warn regards,

10/10 Excellent

Daniel OMeara

Stayed 2 nights in Oct 2023
Response from Asia R. on 8 Nov 2023
Good evening Mr. O'Meara, thank you for taking the time to leave us such wonderful feedback. We are glad that we could make your stay with us exceptional & we hope to see you again in the future!

10/10 Excellent

Andrew

Stayed 1 night in Oct 2023
Response from Deborah - Guest Services on 2 Nov 2023
Thank you for taking the time to write a review about your stay at the Park Hyatt Chicago. We look forward to welcoming you back in the future!

8/10 Good

Miles

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was very overpriced given the amenities offered.
Stayed 1 night in Oct 2023
Response from Nathaniel Bookhout, AFOM on 12 Oct 2023
Good morning Miles,Thank you for taking time to review your stay at Park Hyatt Chicago. It is reviews such as these that help us evaluate and improve our services and will discuss your experience with our team. Please think of the Park Hyatt on your next visit to Chicago.

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2023
Response from Deborah - Guest Services on 5 Oct 2023
Good Morning,We are delighted to know you enjoyed your stay at the Park Hyatt Chicago and look forward to welcoming you back in the future!Warm regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Deborah - Guest Services on 5 Oct 2023
Thank you for taking the time to review the Park Hyatt Chicago; we look forward to welcoming you back in the future!Warm regards

10/10 Excellent

Craig

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room! Outstanding bathroom set up. Quietly efficient and accommodating staff from entry to room.
Stayed 2 nights in Sep 2023
Response from Deborah - Guest Services on 2 Oct 2023
Thank you for taking the time to share your experience staying at the Park Hyatt Chicago! We are delighted to know that you had a lovely time, and we look forward to welcoming you again in the future.

10/10 Excellent

Anna

Stayed 4 nights in Sep 2023
Response from Deborah - Guest Services on 29 Sept 2023
Good Morning Anna,Thank you for your review! We hope to welcome you back to the Park Hyatt Chicago in the near future.

6/10 Okay

Junice

Stayed 5 nights in Sep 2023
Response from Park Hyatt Chicago Team on 17 Sept 2023
Dear Ms. Junice,Thank you for choosing to stay at the Park Hyatt Chicago, and providing your honest feedback on the Guest Satisfaction Survey.Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. We would like to learn more about what exactly went wrong with our service during your stay. Please reach out to me at your earliest convenience via email or phone so we can go over the issue.Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us during these unusual times. Warm regards,Park Hyatt Chicago Team

10/10 Excellent

Humberto

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel.
Stayed 5 nights in Sep 2023
Response from Deborah - Guest Services on 13 Sept 2023
Thank you so much to taking the time to leave such a lovely review. We look forward to welcoming you to the Park Hyatt Chicago in the future.

8/10 Good

Mary

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean and everyone was friendly
Stayed 3 nights in Sep 2023
Response from Asia Richardson on 5 Sept 2023
Good evening Ms. Mary, thank you for taking the time to leave such a thoughtful review. We hope to see you again in the future!!

10/10 Excellent

Kyoko

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at the Park Hyatt in Chicago, and I was very impressed with the service I received from the staff, especially the concierge, Michelle. She was always helpful and went above and beyond to make sure my stay was enjoyable. The front desk staff was also very helpful. They were able to answer all of my questions and help me with any requests I had. The housekeeping staff was very attentive. They kept my room clean and tidy throughout my stay. The room I stayed in was also very comfortable and spacious. It had a king-size bed, a large bathroom with a great shower, and a beautiful view of the city. The hotel also has a great restaurant, The NoMI, which serves delicious food and cocktails. There is also a separate sushi bar inside the restaurant. Overall, I had a wonderful stay at The Park Hyatt Chicago. The staff was excellent, the room was comfortable, and the restaurant was great. I would definitely recommend this hotel to anyone looking for a luxurious stay in Chicago.
Stayed 5 nights in Aug 2023
Response from Deborah - Guest Services on 20 Aug 2023
Thank you for taking the time to write a review; we are delighted to know that you enjoyed your stay at the Park Hyatt Chicago. We look forward to welcoming you again in the near future.

6/10 Okay

Scott

Liked: Cleanliness, property conditions & facilities
A very nice hotel. Unfortunately, the Peninsula is right across the street. The Peninsula is just spectacular in every way.
Stayed 2 nights in Aug 2023
Response from Park Hyatt Chicago Team on 30 Aug 2023
Dear Mr. Scott,Thank you for choosing to stay at the Park Hyatt Chicago, and providing your honest feedback on the Guest Satisfaction Survey.Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. We would like to learn more about what exactly went wrong with our team during your stay. Please reach out to us at your earliest convenience via email or phone so we can go over the issue.Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us during these unusual times.

10/10 Excellent

Kelli

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location. Really elegant hotel and not too over the top. We feel welcomed and very well accommodated.
Stayed 3 nights in Aug 2023
Response from Deborah - Guest Services on 11 Aug 2023
Thank you so much for taking the time to write a review for the Park Hyatt Chicago! We are delighted to know that you enjoyed your stay and look forward to welcoming you in the future.

10/10 Excellent

Gregorio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Jul 2023
Response from Deborah - Guest Services on 9 Aug 2023
Thank you for taking the time to review our property; we are delighted to know that you enjoyed your stay, and we look forward to welcoming you in the future!

10/10 Excellent

Johnnie

Stayed 2 nights in Jul 2023
Response from Park Hyatt Chicago Team on 26 Jul 2023
Dear Ms. Johnnie,Greetings from Park Hyatt Chicago! Thank you for the wonderful review and for taking the time to share your feedback with Park Hyatt Chicago. All of us are delighted that we could ensure a comfortable stay during your visit. Thank you once again for your stay and your feedback and look forward to welcoming you back to Park Hyatt Chicago. Best regards,

10/10 Excellent

Betty

Stayed 3 nights in Jul 2023
Response from Park Hyatt Chicago Team on 26 Jul 2023
Dear Ms. Betty,Greetings from Park Hyatt Chicago! Thank you for the wonderful review and for taking the time to share your feedback with Park Hyatt Chicago. All of us are delighted that we could ensure a comfortable stay during your visit. Thank you once again for your stay and your feedback and look forward to welcoming you back to Park Hyatt Chicago. Best regards,