Terrace/patio

Reviews of The Royal Sonesta Chicago River North

4.5 out of 5
The Royal Sonesta Chicago River North
505 N State Street, Chicago, IL

Reviews

8.6

Excellent

Rating 10 - Excellent. 688 out of 1135 reviews" "
Rating 8 - Good. 241 out of 1135 reviews" "
Rating 6 - Okay. 97 out of 1135 reviews" "
Rating 4 - Poor. 69 out of 1135 reviews" "
Rating 2 - Terrible. 40 out of 1135 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Steven

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing! Gabby especially. She was so friendly and welcoming! Made us feel right and home. We also had a technician come to the room to help retrieve my wife’s neclace that fell behind the sink. He got it out with little trouble, special shout out to him as well. The hotel is close to the redline subway and was easy to walk around from the hotel. Would highly recommend and would stay here in the future.
Stayed 3 nights in May 2024

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff was very professional and friendly. Located in a good area with lots to do within walking distance. Beds were comfortable.
Stayed 2 nights in May 2024
Response from Director of front office on 10 May 2024
We're delighted to know that our front desk staff made a great impression with their professionalism and friendliness. It's also wonderful to hear that you enjoyed our location and the comfort of our beds. We appreciate your review and hope to see you again in the future for another enjoyable stay.

10/10 Excellent

Stacy, Chaska

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property for long weekend stay
Stayed 2 nights in Apr 2024
Response from Director of Front Office on 10 May 2024
Thank you so much for your positive feedback regarding your long weekend stay at our property! We're thrilled to hear that you had an excellent experience. We look forward to welcoming you back for another relaxing getaway soon.

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Director of front office on 10 May 2024
Thank you for awarding us with a 5-star rating! We're overjoyed to know that you had a delightful experience with us. Your high rating serves as a wonderful motivator for our team to continue delivering exceptional service. We'd love to welcome you back and provide another seamless and memorable stay. Should you wish to share more about your visit, we'd be delighted to hear from you. Warm regards and safe travels until then!

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was amazing
Stayed 1 night in Apr 2024
Response from Director of Front Office on 6 May 2024
We're thrilled to hear that you found your room amazing! Providing our guests with comfortable and enjoyable accommodations is what we strive for. Thank you for sharing your positive experience, and we hope to welcome you back for another amazing stay in the future!

10/10 Excellent

Blessing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean environment and the staffs was also friendly
Stayed 2 nights in May 2024
Response from Director of Front Office on 6 May 2024
We're thrilled to hear that you found our hotel environment nice and clean, and that our staff were friendly during your stay. Providing a welcoming and comfortable atmosphere for our guests is always our top priority. Thank you for taking the time to share your experience, and we hope to have the pleasure of hosting you again soon!

8/10 Good

Jenna

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s definitely a nice hotel. Great location. Friendly front desk staff. The valet was nice.
Stayed 1 night in May 2024
Response from Director of Front Office on 6 May 2024
Thank you for your kind words! We're delighted to hear that you enjoyed your stay with us and that our location, front desk staff, and valet service met your expectations. We strive to provide excellent service and a comfortable experience for all our guests, and we're thrilled that we succeeded with you. We look forward to welcoming you back on your next visit!

4/10 Poor

Danny

Travelled with group
Disliked: Amenities, property conditions & facilities
The pictures showed that there was a sofa in the room but it didn't. Staff didn't help resolve the issue. Also bathroom was not too private. Very bad room
Stayed 4 nights in Apr 2024

10/10 Excellent

Belinda

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area! Convenient to everything! The staff was wonderful We had a wonderful weekend!
Stayed 3 nights in Apr 2024
Response from Director of Front Office on 2 May 2024
Thank you for your review! We are glad to hear that you enjoyed our great area and that our staff contributed to a wonderful weekend for you. We strive to provide a convenient and enjoyable experience for all our guests, and we are pleased to hear that we succeeded with your stay. We hope to see you again soon.

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Director of Front Office on 2 May 2024
We appreciate your 5-star rating! It's wonderful to hear that you enjoyed your time at our hotel. Thank you for choosing to stay with us, and we look forward to hosting you again for another amazing experience!

10/10 Excellent

Shameli

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In love
Stayed 3 nights in Apr 2024
Response from Director of Front Office on 2 May 2024
We are thrilled to hear that you are in love with our hotel! Thank you for sharing your positive experience with us. We look forward to welcoming you back for more memorable moments.

10/10 Excellent

Keenan

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 2 nights in Apr 2024
Response from Director of Front Office on 29 Apr 2024
Thank you for your positive feedback! We are thrilled that you had a great stay with us. We hope to have the pleasure of hosting you again soon!

8/10 Good

Tim

Liked: Staff & service, amenities, property conditions & facilities
The bed sheets were dirty but everything else was great!
Stayed 1 night in Apr 2024
Response from Director of Front Office on 29 Apr 2024
We apologize for the issue with the bed sheets and appreciate you bringing it to our attention. We are glad to hear that everything else was great during your stay. Please know that we will address the cleanliness concern promptly. We hope to have the opportunity to host you again and provide a flawless experience.

8/10 Good

Holly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great checkin experience with Gabby
Stayed 3 nights in Apr 2024
Response from Director of Front Office on 29 Apr 2024
Thank you for sharing your great check-in experience with Gabby! We will be sure to pass along your compliments to her. We are glad you enjoyed your stay and look forward to your next visit.

10/10 Excellent

Sheelagh

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were nicely decorated, clean and spacious. The staff was welcoming and friendly throughout the hotel. There was free coffee in the lobby each morning, alrhough no coffee makers in the room. Convenient location in walking distance to many shops, restaurants and attractions.
Stayed 3 nights in Apr 2024
Response from Director of Front Office on 29 Apr 2024
Thank you for your detailed review! We are thrilled to hear that you enjoyed the nicely decorated, clean and spacious rooms, as well as the welcoming and friendly staff. We appreciate your feedback regarding the coffee and location. We hope to see you again in the future!

10/10 Excellent

Darlene, Round Lake

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love my stay here.
Stayed 1 night in Apr 2024
Response from Director of Front Office on 29 Apr 2024
Thank you for your positive feedback! We are delighted to hear that you loved your stay with us. We hope to welcome you back again soon!

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, my daughter and I had a blast
Stayed 2 nights in Apr 2024
Response from Director of Front Office on 29 Apr 2024
We are delighted to hear that you and your daughter had an amazing stay with us! Thank you for sharing your positive experience. We look forward to welcoming you both back for another great stay!

8/10 Good

Jonathan

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Director of Front Office on 29 Apr 2024
Thank you for taking the time to rate your stay. We appreciate your feedback and value your input. Was there anything that we could have done better to enhance your stay? Your feedback is important to us, and we strive to make every guest experience exceptional. Thank you for choosing to stay with us, and we hope to hear from you soon.

10/10 Excellent

Samone

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super super nice, I recommend the junior spa suite. Very beautiful and relaxing for an affordable price!
Stayed 1 night in Apr 2024
Response from Director of Front Office on 25 Apr 2024
Thank you so much for your glowing review! We're thrilled to hear that you enjoyed your stay in our junior spa suite and found it both beautiful and relaxing. Providing an affordable yet luxurious experience is always our goal, and we're delighted that we hit the mark for you. We appreciate your recommendation and hope to welcome you back for another rejuvenating stay soon!

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet area to hang out in with fireplace. Nice pool. Great area for walking to a lot of things.
Stayed 5 nights in Apr 2024
Response from Director of Front Office on 23 Apr 2024
Thank you for sharing your experience with us! We're thrilled to hear that you enjoyed our quiet atmosphere, complete with a cozy fireplace for relaxation. Our team takes pride in providing a serene environment for our guests to unwind. It's wonderful to know that you found our pool enjoyable and our location convenient for exploring the area on foot. We hope to welcome you back for another peaceful getaway soon!

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Director of Front Office on 21 Apr 2024
Thank you for rating your recent stay with us. We're delighted that you had a positive experience overall. However, since we strive for perfection, we'd appreciate hearing what we could have done better to earn 5 stars. Your feedback is invaluable to us in continually improving our services.Looking forward to hearing from you.

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close to many attractions. The staff was very friendly and the hotel was very clean! Would stay again!
Stayed 4 nights in Apr 2024
Response from Director of Front Office on 19 Apr 2024
Thank you for your amazing feedback! We're thrilled to hear that you enjoyed our hotel's great location, friendly staff, and cleanliness. It's wonderful to know that you had a positive experience with us and that you would choose to stay again.We look forward to welcoming you back for another enjoyable stay in the future!

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Director of Front Office on 19 Apr 2024
Thank you for taking the time to rate your experience with us! We're thrilled to see that you rated us 5 out of 5. Your feedback means the world to us and serves as motivation to continue providing exceptional service.We hope to have the pleasure of welcoming you back soon for another outstanding stay!

10/10 Excellent

Adrienne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My first time visiting Chicago and i actually meant to select the Royal Sonesta downtown i didnt know there were two locations however the river north location was great! The location was very convenient i didn’t have to uber much. The room was great. They let me do a courtesy late check out and i paid for an additional hour. I definitely recommend!
Stayed 2 nights in Apr 2024
Response from Director of Front Office on 16 Apr 2024
Thank you for your recommendation and kind words about your stay at our River North location! We are glad you enjoyed the convenience of our location and the great room. It's wonderful to hear that our team accommodated your request for a late check-out. We appreciate your feedback and look forward to welcoming you back on your next visit to Chicago!

10/10 Excellent

Michael

Stayed 1 night in Apr 2024

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and welcoming. Great location.
Stayed 2 nights in Apr 2024
Response from Director of Front Office on 16 Apr 2024
We are thrilled to hear that you found our hotel friendly, welcoming, and conveniently located! Thank you for sharing your positive experience. We hope to have the pleasure of hosting you again during your future travels.

10/10 Excellent

Ricky

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was a great location and a great place to stay. Close to all amenities, including transit, shopping and dining. The staff were all amazing can’t see enough great things about everyone we encountered.
Stayed 3 nights in Apr 2024
Response from Director of Front Office on 16 Apr 2024
We are delighted to hear that you had a great experience at our property! It's fantastic to know that you enjoyed our convenient location and the nearby attractions. We will be sure to share your kind words with our amazing staff. Thank you for your glowing review, and we look forward to hosting you again!

10/10 Excellent

Noemi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so clean and comfortable the upgrade was amazing and it was the perfect stay. Close to everything and the view was beautiful
Stayed 1 night in Apr 2024
Response from Director of Front Office on 16 Apr 2024
Thank you for your wonderful feedback! We are thrilled to hear that you enjoyed your upgraded accommodations and had a perfect stay with us. We are glad you found our hotel clean, comfortable, and conveniently located with a beautiful view. We hope to welcome you back soon!

8/10 Good

Eric

Stayed 3 nights in Apr 2024
Response from Director of Front Office on 4 May 2024
Thank you for choosing our hotel for your stay! We're glad to hear that you had a positive experience overall. Your feedback is valuable to us, and we're always striving to improve. If you have any specific suggestions on how we can enhance our services or facilities, please feel free to share. We're committed to providing the best possible experience for our guests and would love to hear your thoughts. We hope to have the opportunity to welcome you back in the future and exceed your expectations.

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extraordinary affordability for a downtown hotel. Great friendly, well-trained/experienced staff.
Stayed 3 nights in Apr 2024
Response from Director of Front Office on 12 Apr 2024
Thank you so much for taking the time to share your experience! We're thrilled to hear that you found our downtown hotel to be affordable and that you enjoyed the service provided by our friendly and experienced staff. Your kind words mean a lot to us, and we hope to have the pleasure of welcoming you back again soon!

8/10 Good

Eric

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Room was nice. Staff was helpful. Restaurant wasn’t open.
Stayed 1 night in Apr 2024
Response from Director of Front Office on 10 Apr 2024
Thank you for your feedback. We're glad you found the room nice and our staff helpful. We apologize for any inconvenience regarding the restaurant closure. Please rest assured that we're continuously working to improve our services, and we hope to have the opportunity to serve you better in the future.

10/10 Excellent

Louis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This the 3rd Sonesta we tried in Chicago for a couple weekend getaway. We had a great experience, the staff was very helpful the room was very clean and everything worked. The furniture did not show any major wear. This location is very convenient to the subway, restaurants and shopping. We will stay again.
Stayed 3 nights in Apr 2024
Response from Director of Front Office on 10 Apr 2024
We're delighted to hear that you had a great experience during your weekend getaway! It's wonderful to know that our staff's helpfulness, the cleanliness of our rooms, and the convenience of our location all contributed to your enjoyment. Thank you so much for your continuous loyalty and support. We can't wait to host you again for another memorable stay!

10/10 Excellent

Troy

Stayed 1 night in Apr 2024
Response from Director of Front Office on 28 Apr 2024
Thank you for the perfect score! We're delighted you enjoyed your stay with us. Looking forward to welcoming you back soon!

10/10 Excellent

Maram

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for clean hotel, nice staff, safe, and great location.
Stayed 3 nights in Apr 2024
Response from Director of Front Office on 12 Apr 2024
We're delighted to hear that you found our hotel to be a great value! Providing a clean and safe environment, along with exceptional service from our staff, is our top priority. And we're thrilled that our location worked well for you. Thank you for choosing us, and we look forward to welcoming you back on your next visit!

10/10 Excellent

John

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, no Complaints
Stayed 3 nights in Apr 2024
Response from Director of Front Office on 10 Apr 2024
Thank you for taking the time to share your experience! We're pleased to hear that our staff met your expectations and that you had no complaints during your stay. We appreciate your kind words and hope to welcome you back soon.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was fantastic and good dining, can't say that we didn't like anything.
Stayed 1 night in Apr 2024
Response from Director of Front Office on 10 Apr 2024
We're delighted to hear that you enjoyed your stay and found the room fantastic! It's great to know that you also enjoyed our restaurant CBR. Thank you for your positive feedback; we hope to have the pleasure of hosting you again in the future.

10/10 Excellent

Katie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed for the first time and was very happy! Staff went above and beyond to make the stay a pleasant one!
Stayed 3 nights in Apr 2024
Response from Director of Front Office on 10 Apr 2024
Thank you for choosing to stay with us! We're thrilled to hear that your first experience at our hotel was a happy one. Our staff takes pride in going above and beyond to ensure our guests have a pleasant stay. We look forward to welcoming you back soon!

10/10 Excellent

Ineris

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Mar 2024
Response from Assistant Front Office Manager on 6 Apr 2024
Ineris, thank you so much for awarding us with a perfect 5-star rating! We strive to provide exceptional experiences for all our guests, and it's wonderful to know that we succeeded in doing so for you. We hope to have the pleasure of welcoming you back for another outstanding stay in the near future!

10/10 Excellent

Jesse

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quickly addressed some small issues. Broken door, mini fridge missing. Great stay overall.
Stayed 4 nights in Mar 2024
Response from Director of Front Office on 4 Apr 2024
Thank you for your feedback! Your satisfaction is our priority and we're glad to hear that our team quickly addressed the small issues you encountered during your stay. While mini fridges are available upon request, we apologize for any inconvenience caused by its absence in your room initially. We appreciate your understanding and hope to have the pleasure of welcoming you back for another great stay in the future!

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So I booked a room at the Hilton but ended up here ! And I must say I loved it !!!! Pool on the 17th floor beautiful view ! My room was on the 15th floor , another beautiful view !!! Besides the ambulance noise (out of their control ) rate this property a 10/10 !! Front desk staff was amazing, they periodically texted to asked if I needed anything and with every request they responded promptly!! Good job Sonesta
Stayed 2 nights in Mar 2024
Response from Director of Front Office on 4 Apr 2024
Thank you so much for your glowing review! We're thrilled to hear that you had such a fantastic experience during your stay with us. It's wonderful to know that you enjoyed our stunning views. We're sorry for any inconvenience caused by outside noise, but we're delighted it didn't detract from your overall enjoyment.Our team works hard to ensure every guest feels cared for, so it's heartening to hear that our front desk staff provided exemplary service and made you feel well taken care of. Your praise means the world to us!We hope to welcome you back soon for another wonderful stay at Sonesta!

10/10 Excellent

P

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Director of Front Office on 4 Apr 2024
Thank you for choosing to stay with us and for awarding us a perfect score! Your feedback is invaluable to us, and we're delighted that your experience met or exceeded your expectations. We hope to have the pleasure of hosting you again soon for another exceptional stay.

6/10 Okay

Kristen

Travelled with group
Liked: Cleanliness, property conditions & facilities
Overall, this hotel has very little extra but is in a great location. No coffee maker or refrigerator in room…you have to walk downstairs for mediocre coffee. Our room looked clean but we found a pair of earrings in two different places on the floors so not sure about vacuuming. Two towels for two people and we had to ask for wash cloths. $100 a day added for incidentals but aside from bathrobes that weren’t soft and comfy, I’m not sure what the fee was for? We did get it back at checkout. On the plus side, we could walk to everything we wanted to do. It felt safe in the immediate area even at night . Lots of good restaurants nearby. Staff was mostly friendly. Over all 3.5 stars. Would Look for another hotel in the same area next time.
Stayed 3 nights in Mar 2024
Response from Director of Front Office on 2 Apr 2024
Thank you for sharing your feedback. The 100 incidental charge is a temporary deposit for any damages or charges to the room, which is refunded at checkout.We apologize for any shortcomings you experienced and appreciate your comments. We will address the issues you mentioned to improve our services.We are glad you enjoyed our convenient location and nearby amenities. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

10/10 Excellent

ariel

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed at the property multiple times and each and every time is a joy. The staff are overly friendly as well as the valet staff. The bar and resurant is so good and such a vibe during after hours. The only thing I would suggest they do is have some type of parking arrangements that go along with the hotel that way each and every time you dont have to pay $57-$68 each time you need your car. Other than that the hotel is very kid friendly, dog friendly and a nice ambiance environment.
Stayed 2 nights in Mar 2024
Response from Director of Front Office on 2 Apr 2024
Thank you for your continued patronage and kind words. We are thrilled to hear that you enjoy your stays with us. We offer valet parking with in-and-out privileges twice a day for a flat fee of 76 to provide you with convenience. We appreciate your feedback and are glad you find our hotel kid-friendly, dog-friendly, and welcoming. We look forward to welcoming you back soon.

8/10 Good

Michelle

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
This place was very fancy, their pool area is so relaxing and well kept. Beds are comfy and rooms have plenty of space. Great door greeters and good valet. Response time is also great
Stayed 2 nights in Mar 2024
Response from Assistant Front Office Manager on 1 Apr 2024
Michelle, thank you so much for your review! We are so glad you had such a relaxing stay. I will share your comments with our staff who I am certain will be encouraged by your remarks. We hope to see you soon!

8/10 Good

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located affordable
Stayed 2 nights in Mar 2024
Response from Assistant Front Office Manager on 1 Apr 2024
Margaret, thank you for taking the time to leave a review on your recent stay. We are glad to hear you were able to enjoy the location of our hotel. We would love to hear of any feedback you may have. We hope to welcome you back to our hotel in the near future!

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Director of Front Office on 21 Apr 2024
Wow! Thank you for giving us a perfect rating! We're absolutely thrilled to hear that you had an amazing stay with us. Your satisfaction is our top priority, and we're delighted that we could provide you with an excellent experience. Should your travels lead you back to Chicago Downtown, we would be honored to host you again for another memorable stay.

10/10 Excellent

Bee

Stayed 1 night in Mar 2024
Response from Director of Front Office on 21 Apr 2024
Thank you so much for taking the time to rate your stay with us! We're thrilled to see that you had a fantastic experience during your time here. Your perfect score means the world to us. We strive to provide exceptional service and accommodations, and we're delighted that we met your expectations. If your travels bring you back to Chicago Downtown, we would love to welcome you again for another wonderful stay.

10/10 Excellent

Scott

Stayed 2 nights in Mar 2024
Response from Assistant Front Office Manager on 4 Apr 2024
Scott, thank you so much for taking the time to leave review on your recent stay! We're so glad you enjoyed your stay with us and we'd love to see you again sometime soon.

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean and inviting. Staff were wonderful and nice. Only complaints were no fridge or microwave in the rooms and no hot tub.
Stayed 4 nights in Mar 2024
Response from Director of Front Office on 31 Mar 2024
Thank you for sharing your feedback with us following your recent stay. We are pleased to hear that you found our rooms clean and inviting, and that our staff provided you with wonderful service. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.

4/10 Poor

Samantha

Disliked: Property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Director of Front Office on 31 Mar 2024
We appreciate you taking the time to leave a review and provide us with your feedback. We are sorry to hear that your experience did not meet your expectations during your stay with us. We strive to provide the best possible experience for all our guests, and we would like to learn more about where we fell short. If you could share with us what we could have done better, we would greatly appreciate your insights. Your feedback is important to us as we work towards improving our services for all our guests.