2/10 Terrible
Ariana
Travelled with group
28 May 2024
Disliked: Staff & service
Felt singled out by security. We completely understand there are rules. There was an instance where I was asked for My key card, I didn’t have it as my sister was upstairs in the room. I simply stepped to the side, gave her a call so she can bring it down. But as I was denied entry, countless people were allowed in Without any proof that they were staying there. I asked the officer If he was only gonna ask me for My key card and not anyone else… He replied, by saying don’t tell me how to do my job. So I went to the front desk to speak to someone, and he followed me like if I was a criminal and yelled at all the staff not to help me and everyone working the front dest hid and ignored me. Luckily my sister came down right at that moment and i was able to go up.
I take full responsibility for not having the key card which is why when asked i moved over to the side and called for one but i dont appreciate him only asking the group of young hispanic people for a key card and NO ONE ELSE.
Ariana
Stayed 3 nights in May 2024