Had a fantastic stay here. Staff are lovely and Steve the guest liaison was very helpful with local information. Chalong itself is relatively unspoiled, much nicer than the larger resorts such as Kata and Karon. The hotel is in a fantastic position overlooking the sea and while you can't swim on the beach the sea pool is lovely and very clean.
Previous reviews are perfect, although I would rate the breakfast as very good. There were various types of noodles and other Asian dishes, some fruits, bacon, bread with toasters, an omelette station, juice, tea, and coffee. People must remember where they are before they judge breakfast. They do a great job. Often in Thailand all one gets is an MSG buffet. Very friendly staff, beautiful villas with a very cozy, fend-shui, gemütlich, hyggelich, atmosphere. Nice garden and deep pool. Not for beach-goers nor partiers. Perfect for people who want to relax and perhaps do some day trips for which they would need a taxi no matter where they stayed. A lot of work goes into their gardening and it is obvious the staff have a lot of pride. I have been to Phuket two dozen times and this is my favourite hotel.
An absolute gem, villas have private jacuzzi, private massage rooms, very spacious room and balcony. Staff speak good English and have very good customer services skills.
Would recommend to all, the only downside is location, its far from beaches and party scene (cab or bike ride), so best to stay 2-3 nights.