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Reviews of Moroccan House Hotel Casablanca

3 out of 5
Moroccan House Hotel Casablanca
3, Rue Mohamed SMIHA, Cote Avenue des FAR, Centre-ville, Casablanca

Reviews

7.2

Good

Rating 10 - Excellent. 100 out of 538 reviews" "
Rating 8 - Good. 217 out of 538 reviews" "
Rating 6 - Okay. 133 out of 538 reviews" "
Rating 4 - Poor. 48 out of 538 reviews" "
Rating 2 - Terrible. 40 out of 538 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

7.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

Maryanne

Stayed 1 night in Feb 2024

6/10 Okay

Sandra, Bognor Regis

Liked: Staff & service
Great location. Stunning original Moroccan architecture. Dissapointed the hamam & spa was closed for refurbishment. Omelet was tasty at breakfast. Night concierge and reception staff were fabulous. Showed us the wat to restaurant bar with live music on our first night. Top evening!!!! Thank you
Stayed 1 night in Jan 2024

10/10 Excellent

Cruz Perez

Staff very nice
Stayed 6 nights in Jan 2024
Response from said on 11 Feb 2024
thank you mr crus we are familly and also we are working everyday for your comfortable

2/10 Terrible

Eric

Disliked: Cleanliness, staff & service, property conditions & facilities
No hot water, a/c barely worked, window couldn’t be locked, safe didn’t work and our room was directly above the attached nightclub with pounding music until 3am
Stayed 1 night in Oct 2023

6/10 Okay

Eamonn, Burnaby

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was charming and beautifully decorated. The room was very quiet, and the beds were stiff (but I like that). The biggest drawback was the AC in my unit which made the barest effort to cool the room, utterly failing at its job. The bathroom was a bathroom, but whatever they paid their contractor was too much. Still, it had hot water and a working toilet. No exhaust fan though. It was about a 20-30 minute walk to the old market, and about an hour walk to the coast and Grand Mosque. The breakfast buffet was nice; toast, omelette (shared the grill with ham though, so the omelettes weren’t halal friendly), fruit, coffee, tea, bread, biscuits, oatmeal and fresh orange juice, for 70dh. Overall a nice place, but please fix the ac!

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Canan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff , Clean rooms ,budget friendly and only few minutes from Casa port and city center I love the Moraccan style decoration and breakfast Overall I feel like I am home in Moraccan House
Stayed 3 nights in Sep 2023

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful staff and fabulous Moroccan decor
Stayed 2 nights in Sep 2023

2/10 Terrible

Yasmin

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was a big disappointment. Aircon was broke, couldn't have a shower as the water was black, showerhaed was broke, bathroom floor was constantly flooding and staff did not give a two hoots. Reception staff was rude, could not sleep all night as I could hear the neighboring room. Next mornig I almost slipped on the bathrom floor. Despite raising concerns nothing was done. I was due to stay another two nights, but despite having paid in full I checked out and got myself a much better hotel that was cheaper. So glad i did as this made a difference to the rest of my time in Casa.
Stayed 3 nights in Aug 2023

4/10 Poor

Amna

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The toilet flush was broken, the shower in both rooms was broken, the outside door didn’t lock so the man gave us a chair to put in front to keep it closed. The lady at the front desk was not delivering good costumer service. I had to ask for towels twice! No spa as promised. Staff were u helpful.
Stayed 1 night in Aug 2023

8/10 Good

Javier

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was nice, the property was pretty good

8/10 Good

Jackie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
If you are looking to stay in a typical moroccon hotel with lots of moroccon charm then this is the hotel for you. Breakfast and dinner is typical moroccon fare and the hotel is located within walking distance of the marina shopping mall and ricks place (15 mins walk).
Stayed 3 nights in Jul 2023

10/10 Excellent

sonia

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was beautiful. It was just what you pictured a Moroccan hotel to look like. The staff was so courteous and helpful. They helped us arrange tours, drivers and a spa. We got the meal plan and they would call the Chef in after hours to feed us. The food was plentiful and delicious. As women traveling solo we felt completely safe. There were plenty of plugs the AC was great. There is a supermarket two blocks away.
Stayed 4 nights in Jul 2023

6/10 Okay

Audrey

Disliked: Cleanliness, room comfort
Moroccan House Hotel
Pretty central. Once we worked out the trams, it was a great way of getting around. The publicity photo does not reflect the accommodation, and not in a good way. No coat hangers in room, although requested. Availability of breakfast food was variable at best. Overall, I won't be rushing to stay here again
Stayed 4 nights in Jul 2023

10/10 Excellent

Aquiles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, safe and quiet area. Nearby to supermarket, pharmacy, very good breakfast and dinner is realy good food. They also have an vegetarian meal. Friendly staff. Nice restrooms, hot water and AC works great. Big plus they have an elevator.
Stayed 2 nights in Jun 2023

10/10 Excellent

Hudson

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
If you’d like to stay at a locally owned and operated hotel in the heart of Casablanca this should be your choice! Amazing staff, walking distance to the old medina and several other landmarks as well as tons of restaurant options.
Stayed 1 night in May 2023

8/10 Good

ishtar, new york

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 2 nights in Mar 2023

6/10 Okay

Osama

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Staff were kind and accommodating, our party was check-in at different times. But the hotel is kind of run down and grimy. It faces a dilapidated stadium and there was the construction of a tram extension in front of it so it's not the best view or first impression. Also because of the tram extension, taxis can't really stop in front without stopping all the traffic behind them. At night the immediate area around the hotel is kind of eerie but if you walk a little further there are quite a few stores, markets, street vendors and great restaurants and it is steps away from the CTM bus station. The bathroom faucet was so strong it would feel like the water was electrocuting you, I asked my friend and he felt the same thing. Television worked and had cable channels. Breakfast was not included but was like 9-15 euros/person, even though other comparable hotels in the area included it.
Stayed 1 night in Feb 2023

10/10 Excellent

Ben

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms extra clean, staff friendly and breakfast excellent, I have only good things to say about this place and definitely I ll comeback, I’m reading the owner book” open your eyes” I find it very helpful and easy to read, thank you, Bravo
Stayed 1 night in Feb 2023

8/10 Good

sherri

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel has a ton of character. Beautiful tile work, ornate ceilings….nice location
Stayed 1 night in Mar 2023

10/10 Excellent

Elsie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are
Stayed 6 nights in Feb 2023

6/10 Okay

peeter

Liked: Cleanliness, staff & service
Good enough for just sleeping
Having no idea about the area, I just booked because of free parking mostly. Well-I got it but there was actually one parking spot for whole hotel, I was friendly to those nice dudes in hotel, so I got it. A bit noisy area, but this is Morocco! Hotel does not look like on those nice pics and NB!! GPS location both in Waze and Googlemaps is totally wrong...like 30 minutes wrong. Just use the postal address to reach the place and be patient in traffic! Breakfast was just the usual one, restaurants for dinner in some 5 minutes walk.
Stayed 2 nights in Jan 2023

8/10 Good

Isabel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2022

10/10 Excellent

Jack

Liked: Staff & service, amenities, property conditions & facilities
They allowed me early check in which was nice. Location was superb, less than 5 min walking distance from airport train and CTM bus station. 30 min walk to Hassan II mosque. Breakfast was serviceable. Staff was helpful when I had questions about buying a bus ticket and when I had an issue with the lock on my door. Room was clean enough that I felt comfortable. Hot water was reliable. The traditional Moroccan decore was a nice touch and made my stay more fun. All and all, would recommend.
Stayed 2 nights in Aug 2022
Response from thank you soo much on 3 Sept 2022
welcome to your hotel ; you deserve more than we did .

2/10 Terrible

richard

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They refused to honor our paid, confirmed, reservation. Expedia was of no help. Had to find another hotel at the last moment.
Stayed 1 night in Aug 2022

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service
Nice older hotel and staff. Little maintenance issues solved when pointed out.
Stayed 3 nights in Jun 2022

4/10 Poor

Abdel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Please do not advertise free parking when there is no parking at all. Every night I had to look for a place with a gard to keep the car safe.I reserved here because it did say free parking.it was so frustrating.other than that it’s all good.
Stayed 3 nights in Jun 2022

10/10 Excellent

RAYLETTE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vet nice and friendly people so far
Stayed 1 night in May 2022

8/10 Good

Sara

Liked: Staff & service, amenities, property conditions & facilities
Nicely decorated and the breakfast had many options. The place could use some dusting, especially in corners, higher areas, and cleaning inside the mini fridge. Great location- easy to walk to many sights and near great restaurants.
Stayed 2 nights in May 2022

2/10 Terrible

EL

Stayed 1 night in Apr 2022

8/10 Good

Dmitriy

Liked: Cleanliness, staff & service, property conditions & facilities
Overall, a pleasant stay and the hotel’s location is great! The only downside was that the hotel advertised free parking, but in reality the on-site parking facilities were unusable due to long-term street construction right in front of the hotel. I had to use off-site paid parking, although it must be said that the price for it was reasonable (about $5/day) and the hotel staff nice enough to accompany me there and show exactly where to park.
Stayed 1 night in Nov 2021

10/10 Excellent

Veronica

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo muy lindo y muy bien decorado, muy tradicional como lo que buscamos. Excelente ubicación me encanto.
Stayed 1 night in Nov 2021
Response from responsable réservation on 18 Nov 2021
merci beaucoup d'avoir pris le temps de laisser un commentaire sur notre établissement . nous sommes toujours ravis de savoir que nos clients sont satisfaits.

8/10 Good

Verified traveller

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s okay 👍👍👍
Stayed 2 nights in Jul 2021
Response from responsable réservation on 12 Aug 2021
thank you for your comment. welcome at your hotel.

2/10 Terrible

maher

Disliked: Room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service
Helpful front desk
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The team in here are wonderful and kind. They put their guest first before any other thing. My stay here was great. Thanks
Stayed 1 night in Apr 2021
Response from Manager on 5 Apr 2021
thank you for your perfect comment and encourage us. that's help us to give and done the best services to all our clents.frenkly we considered you as one part of our family.this our secret. thank you again welcom

8/10 Good

jacques

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
everything was excellent. I felt very comfortable ,every one was kind From the Manager, to the chambermaid. Actually I prolonged my stay by 3 more night .
Stayed 5 nights in Mar 2021
Response from manager on 24 Mar 2021
we want sir to thank you so much for your perfect comment. welcome every-day, this is your hotel

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good, cheap accommodation in the city center. A very good breakfast. Clean room, clean bathroom with hot water, towels, wardrobe with hangers, very well working WiFi. Very nice English-speaking service. Central location, very safe. Casablanca is a very safe city. The entire hotel is decorated in Arabian style. Looks very nice. I highly recommend this hotel and will be staying the next time.
Stayed 2 nights in Feb 2020

6/10 Okay

Abdul

Disliked: Cleanliness, property conditions & facilities
Not recommended
Old place, not maintain and not keep clean.
Stayed 2 nights in Mar 2020

8/10 Good

Trudy, Ladner

Travelled with group
Liked: Cleanliness, staff & service
Hotel was okay for a standard hotel. Location good.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Good customer service nice hospitality but the price is very high for 2 days with out breakfast
Stayed 2 nights in Jan 2020

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had always recommended this hotel as a great value and unique style. They changed the decor of the rooms and never updated the photos which is dishonest as the new decor is horrible and not unique so you think you are getting a different room. The price went up so it is not worth what it costs. You can stay at a higher rated, updated, comfortable hotel that includes breakfast for the plaice of the basic room here with no breakfast. NEVER again. Disappointed to say the least. Beds are SUPER UNCOMFORTABLE PILLOWS ARE LIKE SACKS OF CEMENT!
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Stayed 1 night in Dec 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful awful awful
I was given a small single room with extra bed put in and that was a twin room. Bathroom was awful, loud ventilator, grey towels, no flush knob for toilet, wouldn't stop flushing. The worst was waiter at breakfast wanted to charge me for hot water. When I arrived and asked for a city map, the reception wouldn't give me one. Manners are atrocious. We came early to join up G Adventures tour .... never again at this hotel!!! The only good thing was the bellhop, very nice man.
towel so grey you wouldn't dry a pet with it.
no knob to flush toilet, toilet seat about to fall off.
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Convenient location near bus and train station. Beautiful lobby inside, a bit nondescript outside. Friendly staff who held bags for a couple days. Room condition could be updated but relatively clean. Despite many other guests, it was quiet.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2019

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Stayed 1 night in Aug 2019