Dear Ismael,Thank you so much for your review of your recent stay at The Royal Sands!We sincerely appreciate you taking the time to share your feedback with us. While we regret to learn about the challenges you experienced during your stay, we genuinely value all comments from our guests as they provide us with valuable insights to improve our services.We're glad to hear that you chose to stay with us and hope that despite the challenges you encountered, there were some positive aspects of your experience. Your comfort and satisfaction are our top priorities, and we're committed to addressing the issues you raised to enhance the overall guest experience.Regarding your concerns about service quality and dining options, please know that we take these matters very seriously. From the savory delights of La Veranda's international cuisine to the fresh flavors of sushi and poke balls at Sand Dollar, there's something to satisfy every palate. Guests can also indulge in poolside snacks at Char Hut, bar snacks at Sidelines Sports Bar, and delectable wood-fired pizzas at Bartolo's Pizza. Our 24-hour room service ensures that you can enjoy breakfast, lunch, or supper at any time of day.Additionally, our themed dinner shows at Gran Salon Hacienda Sisal offer a unique dining experience, while Royal Express serves up mouthwatering roast and fried chicken, ribs, meatloaf, and salads. Club Bistro offers classic continental favorites, while Veranda del Mar tantalizes taste buds with Caribbean lobster, shrimp, and the catch of the day. And for those craving authentic Mexican cuisine, Hacienda Sisal is the perfect choice.Additionally, guests at The Royal Sands have the option to visit our sister resorts, The Royal Cancun and The Royal Haciendas, where they can explore a wider range of dining options and culinary experiences.We continuously strive to provide exceptional service and offer a diverse range of dining choices to cater to our guests' preferences.We apologize if we fell short of meeting your expectations during your stay and hope to have the opportunity to welcome you back in the future.Warm Regards.Josimar AmezcuaOnline Reputation Agent

Dear Tyra,Thank you so much for your review of your recent stay at The Royal Sands!We're thrilled to hear that you had such a fantastic stay at The Royal Sands. Our goal is to provide a hassle-free and enjoyable experience for all our guests, and we're delighted to know that you found everything to be included, allowing you to simply show up and enjoy your time with us.It's fantastic to hear that you enjoyed your stay so much that you've already planned your next visit before leaving! We can't wait to welcome you back and provide you with another memorable experience.Thank you once again for your kind words, and we look forward to seeing you again soon!Warm regards.Josimar AmezcuaOnline Reputation Agent

Dear Catherine,Thank you for sharing your wonderful review of your recent stay at The Royal Sands!We're delighted to hear that you had a fantastic experience with us. It's wonderful to know that you found our staff friendly, enjoyed the good food, and appreciated the beauty of our beach. Providing our guests with a memorable and enjoyable experience is always our priority, and we're thrilled that we could meet your expectations.Your kind words mean a lot to us, and we truly appreciate your positive feedback. We hope to have the pleasure of welcoming you back for another fantastic stay in the future!Warm regards.Josimar AmezcuaOnline Reputation Agent

Dear Cynthia,Thank you for your fantastic review of your recent stay at The Royal Sands!We're thrilled to hear that you had such a wonderful experience during your time with us. It's delightful to know that you enjoyed our spa and gym facilities, found our staff incredible, and appreciated the great activities available at the resort. Providing our guests with exceptional service and a wide range of enjoyable activities is always our goal, and we're delighted that we could exceed your expectations.Your kind words mean a lot to us, and we truly appreciate you taking the time to share your positive experience. We hope to have the pleasure of welcoming you back for another fantastic stay in the future!Warm regards.Josimar AmezcuaOnline Reputation Agent

Dear Priscilla,Thank you for sharing your feedback on your recent stay at The Royal Sands!We're sorry to hear that you experiences during your stay did ot meet your expectations. We apologize for any confusion regarding the all-inclusive. We make sure that the information regarding what is included in your reservation is available on our website and on all our business partners' websites. This information can also be found on the confirmation letter received after booking.Regarding the property's age, we appreciate your feedback. While our property has a timeless charm, we understand that some guests may prefer more modern furnishings. We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we have been achieving this goal for 49 years.Thank you again for your feedback, and we hope to have the opportunity to welcome you back for an even better experience in the future.Warm regards.Josimar AmezcuaOnline Reputation Agent

Dear Pamela,Thank you so much for taking the time to review your stay with us.We appreciate your kind words about our hard-working staff, nice pools and delicious culinary offer.We hope to see you again soon!Warm regards.

Dear Gina,Thank you for your review.We hope to welcoming you again soon!Regards.

Dear Ricardo,Thank you for reviewing your recent stay with us.We are happy to see that you enjoyed our beach and pool bars.Thank you for recommending us.We look forward to seeing you again soon!Regards.

Dear Anne Hailey,Thank you for your review.We're happy to see that you enjoyed the cleanliness of our facilities and our staff service and attention.We appreciate your feedback as it helps us improve.We hope to see you again soon!Warm regards.

Dear Jose,Thank you for your review.We're glad that you had a 5-stars stay with us.We look forward to seeing you again soon!Regards.

Dear Deborah,Thank you for your review.We are glad to see you enjoyed your stay and we hope to see you again soon!Regards.

Dear Sarah E,Thank you so much for your review of your recent stay at The Royal Sands!We're delighted to hear that you found our beach nice and that you encountered helpful staff members like Maria and Mia. We'll be sure to pass along your kind words to them. Providing excellent service is a top priority for us, and we're pleased to know that they were able to assist you during your stay.We sincerely apologize for any inconvenience you experienced during check-in and with some of our staff members. We appreciate your feedback regarding your interactions with Rosa and Andrea, and we will address this with our team to ensure that all guests receive warm and welcoming service at all times. While attending a presentation is indeed a part of our offerings, we want to emphasize that it's entirely optional. However, we believe it's an opportunity for our guests who frequently travel and enjoy staying at our resorts to learn more about the benefits and advantages of becoming a member. Regarding the beach reservation process and the handling of key cards, we understand your concerns and will take them into consideration for future improvements to enhance the guest experience.We hope that despite these challenges, you were able to enjoy your time at our resort. Your feedback is valuable to us as we continuously strive to improve our services and facilities. We hope to have the opportunity to welcome you back in the future and provide you with a more ideal experience.Warm Regards.Josimar AmezcuaOnline Reputation Agent

Dear Nicholas,Thank you for sharing your feedback regarding your recent stay at The Royal Sands.We're pleased to hear that you found the room to be clean and well-stocked during your visit. Your comfort and satisfaction are of utmost importance to us, and we're glad that aspect of your stay met your expectations.We sincerely apologize for any inconvenience you experienced with our all-inclusive package. We understand how you may feel regarding the limitations on certain items not included in the all-inclusive plan. While we strive to offer a comprehensive range of offerings, including meals, beverages, and amenities, we acknowledge that there may be additional charges for premium items and certain brands of alcohol. We continuously strive to enhance our offerings to meet the diverse preferences of our guests.We appreciate you choosing to stay with us and for taking the time to share your thoughts. Your comments are invaluable to us as we work to improve our services and ensure that every guest has a memorable experience.We hope to have the opportunity to welcome you back in the future for a more satisfying experience.Warm regards,Josimar AmezcuaOnline Reputation Agent

Dear Timothy James,Thank you so much for your review of your recent stay at The Royal Sands!We're thrilled to hear that you enjoyed the beautiful view and beach during your stay, as well as the great rooms and convenient location close to stores and malls. It's fantastic to know that you found our host, Lesley, to be incredibly helpful and accommodating, going above and beyond to provide information and make reservations for you. We'll be sure to pass along your kind words to Lesley for her outstanding service.We're sorry to hear about the inconvenience you experienced regarding the all-inclusive drink stipulations. We make sure that the information regarding what is included in your reservation is available on our website and on all our business partners' websites. This information can also be found on the confirmation letter received after booking.Thank you for choosing The Royal Sands, and we can't wait to welcome you back for another enjoyable stay!Warm Regards.Josimar AmezcuaOnline Reputation Agent

Dear Lloyd Lee,Thank you so much for your review of your recent stay at The Royal Cancun!We apologize for any inconvenience you experienced during your stay. Your comfort and convenience are important to us, and we regret that the process of retrieving your room key for meals was not as seamless as it should have been. Rest assured, we will address this matter with our team to ensure smoother handling of room keys in the future.We appreciate your patience and understanding, and we hope that despite this issue, you were still able to enjoy your overall experience at our resort.Thank you for choosing The Royal Cancun, and we look forward to the opportunity to welcome you back for a more enjoyable stay in the future.Warm Regards.Josimar AmezcuaOnline Reputation Agent

Dear Mohammad,Thank you so much for your review of your recent stay at The Royal Sands!We're thrilled to hear that you found our hotel beautiful and our staff professional, clean, and polite. Providing exceptional service and maintaining cleanliness are among our top priorities, and we're delighted that you experienced these aspects during your stay.We appreciate your feedback regarding the booking process through Expedia. We apologize for any confusion or inconvenience you experienced regarding the room types and their respective views. Your comments are valuable to us, and we will work closely with Expedia to ensure that our guests receive clear and accurate information about room options and any associated costs when booking through their platform.Your satisfaction is important to us, and we hope that despite this issue, you were able to enjoy your stay with us and we hope to have the opportunity to welcome you back in the future.Warm Regards.Josimar AmezcuaOnline Reputation Agent

Dear Ulziihutag,Thank you so much for your review of your recent stay at The Royal Sands!We're delighted to hear that you enjoyed the true Caribbean atmosphere during your time with us. Creating an authentic and immersive experience for our guests is always our goal, and we're thrilled that you felt it during your stay.Your feedback is greatly appreciated, and we hope to welcome you back to experience more of the Caribbean ambiance and hospitality in the future!Warm Regards.Josimar AmezcuaOnline Reputation Agent