Courtyard view

Reviews of Staybridge Suites Columbia Baltimore, an IHG Hotel

3 out of 5
Staybridge Suites Columbia Baltimore, an IHG Hotel
8844 Columbia 100 Pkwy, Columbia, MD

Reviews

8.2

Very good

Rating 10 - Excellent. 516 out of 1000 reviews" "
Rating 8 - Good. 252 out of 1000 reviews" "
Rating 6 - Okay. 107 out of 1000 reviews" "
Rating 4 - Poor. 58 out of 1000 reviews" "
Rating 2 - Terrible. 67 out of 1000 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

NELSON

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service & professional employees. Very Courteous & friendly staff. Place is extremely clean. Definitely will return.
Stayed 1 night in Apr 2024
Response from Guest Relations-Staybridge Suites Columbia Baltimo on 16 Apr 2024
Thank you Nelson for staying with us & for your feedback. Tucked away in a nice quiet part of Howard County which just got rated the 13 best place to stay in US, guests find us a great getaway option. Central to all places guests want to be at, we work hard to ensure our offering whether it’s customer service, comfort, cleanliness, amenities in the room and property, we strive to ensure stay of our guest is a great experience. We look forward to seeing you come back and staying with us again when you are in the area next. Best, Guest Relations Team Staybridge Suites Columbia Baltimore

8/10 Good

jemima

Travelled with group
Liked: Amenities, property conditions & facilities
Friendly service. Good area
Stayed 3 nights in Apr 2024

10/10 Excellent

Sonia

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
It looks like the property was bought by this hotel as you can see by the old sign (Sonesta) still visible on the top of the building. The carpets are a bit old as the elevator door. The staff was very pleasant and attentive, good breakfast.
Stayed 1 night in Apr 2024
Response from Guest Relations-Staybridge Suites Columbia Balt. on 9 Apr 2024
Thank you Sonia for staying with us & for your glowing feedback. Tucked away in a nice quiet part of Howard County which just got rated the 13 best place to stay in US, guests find us a great getaway option. Central to all places guests want to be at, we work hard to ensure our offering whether it’s customer service, comfort, cleanliness, amenities in the room and property, we strive to ensure stay of our guest is a great experience. We look forward to seeing you come back and staying with us again when you are in the area next.

10/10 Excellent

Gary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice facilities…..central location….convenient!
Stayed 1 night in Apr 2024
Response from Guest Relations-Staybridge Suites Columbia Baltimo on 2 Apr 2024
Thank you Gary for staying with us & for your glowing feedback. Tucked away in a nice quiet part of Howard County which just got rated the 13 best place to stay in US, guests find us a great getaway option. Central to all places guests want to be at, we work hard to ensure our offering whether it’s customer service, comfort, cleanliness, amenities in the room and property, we strive to ensure stay of our guest is a great experience. We look forward to seeing you come back and staying with us again when you are in the area next. Best, Guest Relations Team Staybridge Suites Columbia Baltimore

10/10 Excellent

Antonio

Stayed 2 nights in Mar 2024

10/10 Excellent

Hans Peter

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great choice for a long stay
Stayed 8 nights in Mar 2024
Response from Guest Relations-Staybridge Suites Columbia Baltimo on 2 Apr 2024
Thank you Hans Peter for staying with us & for your glowing feedback. Tucked away in a nice quiet part of Howard County which just got rated the 13 best place to stay in US, guests find us a great getaway option. Central to all places guests want to be at, we work hard to ensure our offering whether it’s customer service, comfort, cleanliness, amenities in the room and property, we strive to ensure stay of our guest is a great experience. We look forward to seeing you come back and staying with us again when you are in the area next. Best, Guest Relations Team Staybridge Suites Columbia Baltimore

10/10 Excellent

James A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The, most Important part,!!! The Booking agency didn't let the hotel 🏨 know,I paid in advanced.so I was charged again.when I arrived. Then,!! The morning manager, returned,it back on my card.
Stayed 4 nights in Feb 2024
Response from Guest Relations-Staybridge Suites Columbia Baltimo on 18 Mar 2024
Thank you James A for staying with us & for your glowing rating. It is sad to know about the miscommunication and wish we could figured it out sooner. But we are happy all the same to know that our team member took care of the issue. Hopefully you won't hold it it against us and continue to patronize us.Tucked away in a nice quiet part of Howard County which just got rated the 13 best place to stay in US, guests find us a great getaway option. Central to all places guests want to be at, we work hard to ensure our offering whether it’s customer service, comfort, cleanliness, amenities in the room and property, we strive to ensure stay of our guest is a great experience. We look forward to seeing you come back and staying with us again when you are in the area next. Best, Guest Relations Team Staybridge Suites Columbia Baltimore

6/10 Okay

Jazznea, Yonkers

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine minus the noisy guest next door. He had a screaming conversation about sexually assaulting a person and was laughing about it.It was sick and very strange The conversation went on for well over two hours and I just tried to tune it out with the tv but he kept getting louder and louder, and someone was banging on the door very loudly moments before. Over all made me feel unsafe to come out of my room. It’s never happened before I’ve stayed quiet a few times and the staff is always lovely but I do advise if you are a woman or man traveling alone please be careful. Long story short I ended up leaving early around 6:45 the next morning and felt better getting out of there.
Stayed 1 night in Mar 2024
Response from Guest Relations-Staybridge Suites Columbia Baltimo on 9 Mar 2024
We sincerely apologize for your experience. Someone from management will attempt to reach out to you for further information.

6/10 Okay

Bria

Travelled with family and small children
The property offered exactly what I needed and expected as far as affordability and convenience. However there were a handful of addicts in the building which was a little weird. I booked a stay for myself and 4 year old daughter so I wasn't expecting that type of environment and would have avoided it. But our room was clean. The water was either extremely hot or very cold. No in-between so it was not the best shower experience but we made it work. It was nice to have breakfast in the morning. It was pretty good. Overall a 2/3 star experience.
Stayed 1 night in Mar 2024
Response from Guest Relations-Staybridge Suites Columbia Baltimo on 5 Mar 2024
Thanks you Bria for staying with us & for your feedback!We have asked our maintenance to look into the room you stayed in to ensure that the issue does not occur again.Tucked away in a nice quiet part of Howard County which just got rated the 13 best place to stay in US, guests find us a great getaway option. Central to all places guests want to be at, we work hard to ensure our offering whether it’s customer service, comfort, cleanliness, amenities in the room and property, we strive to ensure stay of our guest is a great experience. We look forward to seeing you come back and staying with us again when you are in the area next. Best, Guest Relations Team Staybridge Suites Columbia Baltimore

10/10 Excellent

Rosita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful and breakfast was great. The room was pristine.
Stayed 2 nights in Mar 2024
Response from Guest Relations-Staybridge Suites Columbia Baltimo on 5 Mar 2024
Thanks you Rosita for staying with us & for your feedback! Tucked away in a nice quiet part of Howard County which just got rated the 13 best place to stay in US, guests find us a great getaway option. Central to all places guests want to be at, we work hard to ensure our offering whether it’s customer service, comfort, cleanliness, amenities in the room and property, we strive to ensure stay of our guest is a great experience. We look forward to seeing you come back and staying with us again when you are in the area next. Best, Guest Relations Team Staybridge Suites Columbia Baltimore

10/10 Excellent

John, Dubuque

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Relations-Staybridge Suites Columbia Baltimo on 5 Mar 2024
Thanks you John for staying with us & for your feedback! Tucked away in a nice quiet part of Howard County which just got rated the 13 best place to stay in US, guests find us a great getaway option. Central to all places guests want to be at, we work hard to ensure our offering whether it’s customer service, comfort, cleanliness, amenities in the room and property, we strive to ensure stay of our guest is a great experience. We look forward to seeing you come back and staying with us again when you are in the area next. Best, Guest Relations Team Staybridge Suites Columbia Baltimore

10/10 Excellent

Erin, Halethorpe

I always recommend staying at this property it’s clean, quiet and the staff is very friendly…
Stayed 1 night in Feb 2024
Response from Guest Relations on 21 Feb 2024
Thank you Erin for leaving such a wonderful review. We enjoyed having you as a guest with us and we hope you will remember is if you are ever in the area again. Be Safe.

8/10 Good

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Relations-Staybridge Suites Columbia Baltimo on 19 Feb 2024
Thanks you Raymond for staying with us & for your feedback! Wish we knew what we could have done to earn 5/5 from you. Tucked away in a nice quiet part of Howard County which just got rated the 13 best place to stay in US, guests find us a great getaway option. Central to all places guests want to be at, we work hard to ensure our offering whether it’s customer service, comfort, cleanliness, amenities in the room and property, we strive to ensure stay of our guest is a great experience. We look forward to seeing you come back and staying with us again when you are in the area next. Best, Guest Relations Team Staybridge Suites Columbia Baltimore

10/10 Excellent

Paul, Salisbury

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I were pleasantly surprised with the size and cleanliness of the room. Staff was super friendly and helpful.
Stayed 1 night in Feb 2024
Response from Guest Relations-Staybridge Suites Columbia Baltimo on 11 Feb 2024
Thanks you Paul for staying with us & for your feedback! Tucked away in a nice quiet part of Howard County which just got rated the 13 best place to stay in US, guests find us a great getaway option. Central to all places guests want to be at, we work hard to ensure our offering whether it’s customer service, comfort, cleanliness, amenities in the room and property, we strive to ensure stay of our guest is a great experience. We look forward to seeing you come back and staying with us again when you are in the area next. Best, Guest Relations Team Staybridge Suites Columbia Baltimore

10/10 Excellent

Dorcas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the structure of the hotel.
Response from Guest Relations-Staybridge Suites Columbia Baltimo on 2 Feb 2024
Thanks you Dorcas for staying with us & for your feedback! Tucked away in a nice quiet part of Howard County which just got rated the 13 best place to stay in US, guests find us a great getaway option. Central to all places guests want to be at, we work hard to ensure our offering whether it’s customer service, comfort, cleanliness, amenities in the room and property, we strive to ensure stay of our guest is a great experience. We look forward to seeing you come back and staying with us again when you are in the area next. Best, Guest Relations Team Staybridge Suites Columbia Baltimore

10/10 Excellent

Sarai

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Guest Relations-Staybridge Suites Columbia Baltimo on 24 Jan 2024
Thanks you Sarai for staying with us & for your feedback! Tucked away in a nice quiet part of Howard County which just got rated the 13 best place to stay in US, guests find us a great getaway option. Central to all places guests want to be at, we work hard to ensure our offering whether it’s customer service, comfort, cleanliness, amenities in the room and property, we strive to ensure stay of our guest is a great experience. We look forward to seeing you come back and staying with us again when you are in the area next. Best, Guest Relations Team Staybridge Suites Columbia Baltimore

2/10 Terrible

Hyo Jeong

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AC no working, unsafe place.
Stayed 1 night in Jan 2024
Response from Guest Services on 14 Jan 2024
Hello. We sincerely apologize for your experience at our Hotel. As we spoke earlier I had assured you that the guest causing the disturbance was removed and banned from the property. We didn’t get to speak when you left, but I would love the opportunity to make it right. Someone from our team will be reaching out to you.

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great pace
Great place
Stayed 1 night in Jan 2024
Response from Guest Services on 14 Jan 2024
Thank you so much Debra for the rating. We are delighted to know that you enjoyed your stay and please remember that we are always here for any future travels that may arise. Happy New Year to you and your family.

10/10 Excellent

Alan W.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We have been staying at this hotel for four visits and have enjoyed it every time.
Stayed 1 night in Jan 2024
Response from Guest Services on 12 Jan 2024
Thank You so much for your kind words, we also love having you as our guest. We look forward to seeing you again soon.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Services on 13 Jan 2024
Hello andThank you for taking time to leave a score. We appreciate your business and I sincerely apologize for not exceeding your expectations. Whatever the reason is for the low rating we would have loved a chance to make it right, please consider us again in the future and I promise a better experience.

10/10 Excellent

Matthew O

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Guest Services on 12 Jan 2024
Thank you so much for the great review, remember us if you are in the area anytime soon.

6/10 Okay

Getina

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Guest Services on 12 Jan 2024
We sincerely apologize for any inconvenience which has caused you to rate us a 3. I will follow up with you for more information on your experience

8/10 Good

Barbara

Stayed 3 nights in Dec 2023
Response from Guest Relations-Staybridge Suites Columbia Baltimo on 30 Dec 2023
Thanks you Barbara for staying with us & for your feedback! Tucked away in a nice quiet part of Howard County which just got rated the 13 best place to stay in US, guests find us a great getaway option. Central to all places guests want to be at, we work hard to ensure our offering whether it’s customer service, comfort, cleanliness, amenities in the room and property, we strive to ensure stay of our guest is a great experience. We wish we knew what we could have done different to earn a perfect 10 from you.We look forward to seeing you come back and staying with us again when you are in the area next. Best, Guest Relations Team Staybridge Suites Columbia Baltimore

6/10 Okay

Alice

Travelled with family
Stayed 2 nights in Dec 2023
Response from Guest Relations-Staybridge Suites Columbia Baltimo on 30 Dec 2023
Thanks you Kieren for staying with us & for your feedback! Tucked away in a nice quiet part of Howard County which just got rated the 13 best place to stay in US, guests find us a great getaway option. Central to all places guests want to be at, we work hard to ensure our offering whether it’s customer service, comfort, cleanliness, amenities in the room and property, we strive to ensure stay of our guest is a great experience. We wish we knew what we could have done better to earn a perfect 10 from you.We look forward to seeing you come back and staying with us again when you are in the area next. Best, Guest Relations Team Staybridge Suites Columbia Baltimore

8/10 Good

Glenn I

Stayed 3 nights in Dec 2023
Response from Guest Relations-Staybridge Suites Columbia Baltimo on 30 Dec 2023
Thanks you Glenn I for staying with us & for your feedback! Tucked away in a nice quiet part of Howard County which just got rated the 13 best place to stay in US, guests find us a great getaway option. Central to all places guests want to be at, we work hard to ensure our offering whether it’s customer service, comfort, cleanliness, amenities in the room and property, we strive to ensure stay of our guest is a great experience. We look forward to seeing you come back and staying with us again when you are in the area next. Best, Guest Relations Team Staybridge Suites Columbia Baltimore

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast!
Stayed 1 night in Dec 2023
Response from Guest Relations-Sonesta ES Suites Columbia Baltimo on 11 Dec 2023
Thank you Sandra for staying with us & for your feedback! Tucked away in a nice quiet part of Howard County which just got rated the 13 best place to stay in US, guests find us a great getaway option. Central to all places guests want to be at, we work hard to ensure our offering whether it’s customer service, comfort, cleanliness, amenities in the room and property, we strive to ensure stay of our guest is a great experience. We look forward to seeing you come back and staying with us again when you are in the area next. Best, Guest Relations Team Sonesta ES Suites Columbia Baltimore

10/10 Excellent

Kudzo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Relations-Sonesta ES Suites Columbia Baltimo on 11 Dec 2023
Thank you Kudzo for staying with us & for your feedback! Tucked away in a nice quiet part of Howard County which just got rated the 13 best place to stay in US, guests find us a great getaway option. Central to all places guests want to be at, we work hard to ensure our offering whether it’s customer service, comfort, cleanliness, amenities in the room and property, we strive to ensure stay of our guest is a great experience. We look forward to seeing you come back and staying with us again when you are in the area next. Best, Guest Relations Team Sonesta ES Suites Columbia Baltimore

6/10 Okay

Scott

Stayed 2 nights in Dec 2023
Response from Guest Relations-Staybridge Suites Columbia Baltimo on 2 Feb 2024
Thanks you Scott for staying with us & for your feedback! Wish we knew what we could have done differently to earn a perfect 5/5 from you.Tucked away in a nice quiet part of Howard County which just got rated the 13 best place to stay in US, guests find us a great getaway option. Central to all places guests want to be at, we work hard to ensure our offering whether it’s customer service, comfort, cleanliness, amenities in the room and property, we strive to ensure stay of our guest is a great experience. We look forward to seeing you come back and staying with us again when you are in the area next. Best, Guest Relations Team Staybridge Suites Columbia Baltimore

10/10 Excellent

Yan

Stayed 4 nights in Nov 2023
Response from Guest Relations-Sonesta ES Suites Columbia Baltimo on 11 Dec 2023
Thank you Yan for staying with us & for your feedback! Tucked away in a nice quiet part of Howard County which just got rated the 13 best place to stay in US, guests find us a great getaway option. Central to all places guests want to be at, we work hard to ensure our offering whether it’s customer service, comfort, cleanliness, amenities in the room and property, we strive to ensure stay of our guest is a great experience. We look forward to seeing you come back and staying with us again when you are in the area next. Best, Guest Relations Team Sonesta ES Suites Columbia Baltimore

8/10 Good

janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little less than perfect!
The accommodation was very clean and nice. We made the reservation in advance, however, requesting an accessible room, and upon checking in were told it was one. It was not at all, so the tub was unused by us for fear of falling. The bed was a little bit too high and also too soft for good back support. Usually we really enjoy our stays with Sonesta completely.
Stayed 2 nights in Dec 2023
Response from Guest Relations-Sonesta ES Suites Columbia Baltimo on 11 Dec 2023
Thank you Janet for staying with us & for your feedback! We are sorry for your inconvenience…we take this opportunity to bring to your attention that if you look back at the reservation made your good self, you will realize that the room booked by you was a studio with a tub. Had you booked one with a walk in shower or if we had one available at your check in time, our team would have given you one.Tucked away in a nice quiet part of Howard County which just got rated the 13 best place to stay in US, guests find us a great getaway option. Central to all places guests want to be at, we work hard to ensure our offering whether it’s customer service, comfort, cleanliness, amenities in the room and property, we strive to ensure stay of our guest is a great experience.We look forward to seeing you come back and staying with us again when you are in the area next. Best, Guest Relations Team Sonesta ES Suites Columbia Baltimore

10/10 Excellent

Akilah

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Management on 5 Feb 2024
Thank you so much Akilah for the rating. We are delighted to know that you enjoyed your stay and please remember that we are always here for any future travels that may arise. Happy New Year to you and your family

8/10 Good

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Guest Relations-Sonesta ES Suites Columbia Baltimo on 9 Dec 2023
Thank you Shannon for staying with us & for your feedback! Tucked away in a nice quiet part of Howard County which just got rated the 13 best place to stay in US, guests find us a great getaway option. Central to all places guests want to be at, we work hard to ensure our offering whether it’s customer service, comfort, cleanliness, amenities in the room and property, we strive to ensure stay of our guest is a great experience. We look forward to seeing you come back and staying with us again when you are in the area next. Best, Guest Relations Team Sonesta ES Suites Columbia Baltimore

10/10 Excellent

Sylvia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second time I stayed there with my dog. They have a dog walk area and provide poop bags and garbage dispenser's. Breakfast is always great and they have a variety and large spread that I always enjoy. Rooms are exceptionally clean and comfortable. I highly recommend
Stayed 4 nights in Nov 2023
Response from Guest Relations Sonesta ES Suites Columbia Baltimo on 5 Dec 2023
Thank you Sylvia for staying with us & for your feedback! Tucked away in a nice quiet part of Howard County which just got rated the 13 best place to stay in US, guests find us a great getaway option. Central to all places guests want to be at, we work hard to ensure our offering whether it’s customer service, comfort, cleanliness, amenities in the room and property, we strive to ensure stay of our guest is a great experience. We look forward to seeing you come back and staying with us again when you are in the area next. Best, Guest Relations Team Sonesta ES Suites Columbia Baltimore

10/10 Excellent

jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is great
Stayed 1 night in Nov 2023
Response from Guest Relations Sonesta ES Suites Columbia Baltimo on 30 Nov 2023
Thank you Jose for staying with us & for your feedback! Tucked away in a nice quiet part of Howard County which just got rated the 13 best place to stay in US, guests find us a great getaway option. Central to all places guests want to be at, we work hard to ensure our offering whether it’s customer service, comfort, cleanliness, amenities in the room and property, we strive to ensure stay of our guest is a great experience. We look forward to seeing you come back and staying with us again when you are in the area next. Best, Guest Relations Team Sonesta ES Suites Columbia Baltimore

10/10 Excellent

Kieran

Stayed 2 nights in Nov 2023
Response from Guest Relations-Staybridge Suites Columbia Baltimo on 30 Dec 2023
Thanks you Kieren for staying with us & for your feedback! Tucked away in a nice quiet part of Howard County which just got rated the 13 best place to stay in US, guests find us a great getaway option. Central to all places guests want to be at, we work hard to ensure our offering whether it’s customer service, comfort, cleanliness, amenities in the room and property, we strive to ensure stay of our guest is a great experience. We look forward to seeing you come back and staying with us again when you are in the area next. Best, Guest Relations Team Staybridge Suites Columbia Baltimore

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nearby to relatives.
Stayed 1 night in Nov 2023
Response from Guest Relations Sonesta ES Suites Columbia Baltimo on 27 Nov 2023
Thank you Brian for staying with us & for your feedback! Tucked away in a nice quiet part of Howard County which just got rated the 13 best place to stay in US, guests find us a great getaway option. Central to all places guests want to be at, we work hard to ensure our offering whether it’s customer service, comfort, cleanliness, amenities in the room and property, we strive to ensure stay of our guest is a great experience. We look forward to seeing you come back and staying with us again when you are in the area next. Best, Guest Relations Team Sonesta ES Suites Columbia Baltimore

10/10 Excellent

Shalom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was nice and clean. Amenities was great gym was in good state and breakfast was a good addition. The staff were courteous and helpful. The area has nearby shops and restaurants and the experience I had was great.
Stayed 2 nights in Nov 2023
Response from Guest Services on 24 Nov 2023
Thank you so much for the great review, we are soo happy to hear you enjoyed your stay. we look forward to seeing you again.

10/10 Excellent

sherry

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was spacious and clean.
Stayed 1 night in Nov 2023
Response from Guest Relations Sonesta ES Suites Columbia Baltimo on 24 Nov 2023
Thank you Sherry for staying with us & for your feedback! Tucked away in a nice quiet part of Howard County which just got rated the 13 best place to stay in US, guests find us a great getaway option. Central to all places guests want to be at, we work hard to ensure our offering whether it’s customer service, comfort, cleanliness, amenities in the room and property, we strive to ensure stay of our guest is a great experience. We look forward to seeing you come back and staying with us again when you are in the area next. Best, Guest Relations Team Sonesta ES Suites Columbia Baltimore

6/10 Okay

Kimberly

Travelled with family
Liked: Staff & service
Nice layout overall but a little small for a suite. Beds were clean. Toilet rim was dirty; shower didn’t work properly, thereby clogging tub; hvac was noisy. Sticky items in the kitchen (I.e., sugar dish).
Stayed 2 nights in Nov 2023
Response from Guest Relations Sonesta ES Suites Columbia Baltimo on 19 Nov 2023
Thank you Kimberly for staying with us & for your feedback! We are sorry to see that your stay with us was not exactly a full success even though you liked the layout and the beds. We are having our team look into the issues you mentioned because we know that it is not how we keep our rooms and our cleanliness is better than that. Tucked away in a nice quiet part of Howard County which just got rated the 13 best place to stay in US, guests find us a great getaway option. Central to all places guests want to be at, we work hard to ensure our offering whether it’s customer service, comfort, cleanliness, amenities in the room and property, we strive to ensure stay of our guest is a great experience. We look forward to seeing you come back and staying with us again when you are in the area next. Best, Guest Relations Team Sonesta ES Suites Columbia Baltimore

10/10 Excellent

Estuardo

Stayed 1 night in Nov 2023
Response from Guest Relations-Sonesta ES Suites Columbia Baltimo on 11 Dec 2023
Thank you Estuardo for staying with us & for your feedback! Tucked away in a nice quiet part of Howard County which just got rated the 13 best place to stay in US, guests find us a great getaway option. Central to all places guests want to be at, we work hard to ensure our offering whether it’s customer service, comfort, cleanliness, amenities in the room and property, we strive to ensure stay of our guest is a great experience. We look forward to seeing you come back and staying with us again when you are in the area next. Best, Guest Relations Team Sonesta ES Suites Columbia Baltimore

2/10 Terrible

Janet

Travelled with family
Disliked: Staff & service
So loud. We were put in the room next to the elevator. We heard the elevator dinging and people talking all night. The room smelled like chemicals. Horrible sleeping conditions
Stayed 1 night in Nov 2023
Response from Guest Services on 19 Nov 2023
We sincerely apologize for the experience you had, we would have loved the opportunity to move you at another location in the building. I apologize for missing the opportunity to make things right for you.

10/10 Excellent

HOPE

Stayed 1 night in Nov 2023
Response from Guest Relations-Sonesta ES Suites Columbia Baltimo on 9 Dec 2023
Thank you Hope for staying with us & for your feedback! Tucked away in a nice quiet part of Howard County which just got rated the 13 best place to stay in US, guests find us a great getaway option. Central to all places guests want to be at, we work hard to ensure our offering whether it’s customer service, comfort, cleanliness, amenities in the room and property, we strive to ensure stay of our guest is a great experience. We look forward to seeing you come back and staying with us again when you are in the area next. Best, Guest Relations Team Sonesta ES Suites Columbia Baltimore

8/10 Good

Ralph

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Guest Service on 17 Nov 2023
Thank you Ralph for the rating of 8. We appreciate your business and look forward to seeing you again soon.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our annual go to stay
This continues to be our go to stop each year when attending a local 3-day craft event. The staff is courteous to the max, and the rooms are comfortable. Starting the day with a delicious breakfast a big plus too!
Stayed 2 nights in Nov 2023
Response from Guest Relations Sonesta ES Suites Columbia Baltimo on 16 Nov 2023
Thank you David for staying with us & for your feedback! Tucked away in a nice quiet part of Howard County which just got rated the 13 best place to stay in US, guests find us a great getaway option. Central to all places guests want to be at, we work hard to ensure our offering whether it’s customer service, comfort, cleanliness, amenities in the room and property, we strive to ensure stay of our guest is a great experience. We look forward to seeing you come back and staying with us again when you are in the area next. Best, Guest Relations Team Sonesta ES Suites Columbia Baltimore

10/10 Excellent

Brian, PORT ORANGE

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Nice rooms and good area.
Stayed 1 night in Nov 2023
Response from Guest Relations Sonesta ES Suites Columbia Baltimo on 14 Nov 2023
Thank you Brian for staying with us & for your feedback! Tucked away in a nice quiet part of Howard County which just got rated the 13 best place to stay in US, guests find us a great getaway option. Central to all places guests want to be at, we work hard to ensure our offering whether it’s customer service, comfort, cleanliness, amenities in the room and property, we strive to ensure stay of our guest is a great experience. We look forward to seeing you come back and staying with us again when you are in the area next. Best, Guest Relations Team Sonesta ES Suites Columbia Baltimore

10/10 Excellent

Tahirah, Owings Mills

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room.
Stayed 1 night in Nov 2023
Response from Guest Relations Sonesta ES Suites Columbia Baltimo on 13 Nov 2023
Thank you Tahirah for staying with us & for your feedback! Tucked away in a nice quiet part of Howard County which just got rated the 13 best place to stay in US, guests find us a great getaway option. Central to all places guests want to be at, we work hard to ensure our offering whether it’s customer service, comfort, cleanliness, amenities in the room and property, we strive to ensure stay of our guest is a great experience. We look forward to seeing you come back and staying with us again when you are in the area next. Best, Guest Relations Team Sonesta ES Suites Columbia Baltimore

10/10 Excellent

DENINE

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice comfortable night’s stay. Good complimentary breakfast. Friendly staff.
Stayed 1 night in Nov 2023
Response from Guest Relations Sonesta ES Suites Columbia Baltimo on 13 Nov 2023
Thank you Denine for staying with us & for your feedback! Tucked away in a nice quiet part of Howard County which just got rated the 13 best place to stay in US, guests find us a great getaway option. Central to all places guests want to be at, we work hard to ensure our offering whether it’s customer service, comfort, cleanliness, amenities in the room and property, we strive to ensure stay of our guest is a great experience. We look forward to seeing you come back and staying with us again when you are in the area next. Best, Guest Relations Team Sonesta ES Suites Columbia Baltimore

6/10 Okay

Kathleen

Liked: Staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Guest Relations Sonesta ES Suites Columbia Baltimo on 11 Nov 2023
Thank you Kathleen for staying with us & for your feedback! We see your stay with us was not a complete success and we wish we knew what we could have done differently to have made it otherwise.Tucked away in a nice quiet part of Howard County which just got rated the 13 best place to stay in US, guests find us a great getaway option. Central to all places guests want to be at, we work hard to ensure our offering whether it’s customer service, comfort, cleanliness, amenities in the room and property, we strive to ensure stay of our guest is a great experience. We look forward to seeing you come back and staying with us again when you are in the area next. Best, Guest Relations Team Sonesta ES Suites Columbia Baltimore

10/10 Excellent

Meklit

Stayed 1 night in Nov 2023
Response from Guest Relations Sonesta ES Suites Columbia Baltimo on 30 Nov 2023
Thank you Meklit for staying with us & for your feedback! Tucked away in a nice quiet part of Howard County which just got rated the 13 best place to stay in US, guests find us a great getaway option. Central to all places guests want to be at, we work hard to ensure our offering whether it’s customer service, comfort, cleanliness, amenities in the room and property, we strive to ensure stay of our guest is a great experience. We look forward to seeing you come back and staying with us again when you are in the area next. Best, Guest Relations Team Sonesta ES Suites Columbia Baltimore

10/10 Excellent

Ayomipo, Edmonton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay
Stayed 6 nights in Nov 2023
Response from Guest Relations Sonesta ES Suites Columbia Baltimo on 9 Nov 2023
Thank you Ayomipo for staying with us & for your feedback! Tucked away in a nice quiet part of Howard County which just got rated the 13 best place to stay in US, guests find us a great getaway option. Central to all places guests want to be at, we work hard to ensure our offering whether it’s customer service, comfort, cleanliness, amenities in the room and property, we strive to ensure stay of our guest is a great experience. We look forward to seeing you come back and staying with us again when you are in the area next. Best, Guest Relations Team Sonesta ES Suites Columbia Baltimore