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"Outstanding property. Very quiet admist nature with river flowing nearby. Room was big and clean, jaccuzi was great and the food was delicious. But what stood out was the customer service of the people who work there. In all my travel I have never experienced such a customer service anywhere. Especially Asalanka and Dimender. They were soft spoken, clearly explained everything and was willing to help with anything. The people who work there is what makes the difference and is definitely a highlight of my Srilanka trip. Definitely Recommended 5 stars. "

"This hotel truly stands out as one of the most remarkable accommodations we experienced during our travels in Sri Lanka. Upon our arrival, we were greeted with a refreshing welcome drink—a much-needed treat after enduring an eight-hour car journey to reach the hotel. This thoughtful gesture was deeply appreciated and set a positive tone for our stay. The reception staff, in particular, left a lasting impression with their exceptional service and friendly demeanour as they guided us to our suite on the second floor. The following morning, we eagerly made our way to breakfast, and we were met with an experience beyond compare. The service we received was unparalleled, with a wide array of offerings ranging from sandwiches and traditional Tamil breakfast items to fragrant rice and flavorful curries. Each dish tasted as if it were prepared with care and attention, reminiscent of home-cooked meals. However, what truly made our breakfast experience memorable was the outstanding service provided by Janith and Praveen. Among them, Praveen stood out as a beacon of hospitality, going above and beyond to accommodate our every request and ensuring that our stay was nothing short of exceptional. His attentiveness and dedication to ensuring our satisfaction made him a favorite among our family, leaving a lasting impression that enhanced our overall enjoyment of our time at the hotel."

"Its a property about 7 km away from town. Its a beautifully built property . As i understand it has 6 rooms, and a pool table in the loft. Great staff. There is no lift but its not an issue. There are small things they need to see to. Like salt and pepper shakers ( rather than sticking your fingers into the salt/pepper jar. ) there are no tissues in the room/bathroom. No hand washers - but lovely towels. The scenery from the small restaurant is amazing. This is place i may stay at again"

"A magical place. Service was par excellence. Dushyant the manager and Praveen were super helpful. Made our stay very special. "

"We had a wonderful stay at the Norwood Bungalow. Our room was spacious and comfortable. The bathroom was quite large and full of amenities. The meals were delicious. There were a variety of choices. The staff here were lovely and helpful. They made our stay welcoming. The tea trails around the bungalow offered amazing view of the tea estate. They were easy walks and worthwhile. If you are looking for a relaxing place to stay in Sri Lanka, we recommend staying here."

"Our stay at the Galway Heights Hotel may not have happened as I had booked the wrong night for accommodation! Dilshan and the team went beyond expectations and found 2 rooms for our travelling group (the last 2!)...was kind enough to show us the room and see if it met our expectations and had them both freshened up so that we could be comfortable for the night. The team at this hotel bent over backwards to help us, the room was big, comfortable and clean and the team in the restaurant were just as nice (the dining room is a work of art). The only thing to be wary of is that the rooms let in a fair bit of noise, so don't forget to pack your ear plugs!"

"Nice"

"A charming boutique hotel in Nuwara Eliya! My family and I had a great stay here, the hospitality was second to none. From the welcome cup of tea to the morning breakfasts and games for the children, the colonial style was fantastic and made for a very welcome stay. The beds were conformable, the deluxe room had a lot of space and all the amenities you needed were provided. Highly recommended."

"The hotel is located off an unpaved road high in the hill country. While the views are phenomenal, the location is far from the major attractions (e.g., tea plantations, waterfalls), especially given the nearby road conditions. The rooms themselves were small and basic in terms of furnishings. There is no A/C in the rooms, so the humidity is high and require opening windows. The closest village has limited dining options for tourists, so we ate on site. The food quality was 'ok' with a mix of Western and local options. For what this property is and its location, the price per night is high. Key positive highlights are the views and the warm hospitality of the staff. "