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Reviews of Airport Travel Air Motor Inn

3 out of 5
Airport Travel Air Motor Inn
15 Mckenzie Road, Mangere Bridge, Auckland

Reviews

6.8
Rating 10 - Excellent. 148 out of 818 reviews" "
Rating 8 - Good. 268 out of 818 reviews" "
Rating 6 - Okay. 240 out of 818 reviews" "
Rating 4 - Poor. 110 out of 818 reviews" "
Rating 2 - Terrible. 52 out of 818 reviews" "

7.2/10

Cleanliness

6.4/10

Staff & service

6.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not nice
Place was tired and needed a lot of work. Was expensive and didn’t feel clean or comfortable being there.
Stayed 1 night in Feb 2018

4/10 Poor

John

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018

8/10 Good

Micaela, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Airport - Free Shuttle
A good place to put your head down while waiting for a connecting flight arriving after midnight. Easy and convenient to arrange free shuttle to and from the hotel with no fuss.
Stayed 1 night in Jan 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 1 night in Jan 2018

8/10 Good

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
Needed overnight accomodation big unit had fridge microwave tea coffee nice bed. Bonus huge tv. Thank you.
Stayed 1 night in Jan 2018

8/10 Good

Donna, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Airport Motel
Short location from the Airport. Easy transfers to and from the airport. Spacious clean room good for an overnight stay.
Stayed 1 night in Dec 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Some distance from airport but operate a shuttle s
Facilities in the room were poor. e.g 2 hob rings but no pans.,no dishes,only one teaspoon and no utensils. Only one hand towel. The motel was very noisy and staying there with an early flight was not appreciated. All in all not a rewarding experience.
Stayed 1 night in Nov 2017

2/10 Terrible

Dee, charlotte nc

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible place
I was desperate because there were no rooms available close to the airport.... this hotel was below standards and beyond horrible. Does not look like the pictures and surely not worth $199 overnight rate....
Stayed 1 night in Nov 2017

2/10 Terrible

Eric

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful and disgusting
Appalling place, the entire facility is in a dreadful condition. It's dilapidated, dirty and in a really dodgy area. The photographs on expedia in no way reflect the true condition of this "hotel". Expedia should remove this "hotel" from their web site immediately.
Stayed 1 night in Oct 2017

4/10 Poor

Carri, Brisbane

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
$60 Motel not $118
The only thing to recommend this motel is that they provide a shuttle to airport - which I'm quite perplexed as to why it's call airport in its name - being 10mins drive away does not entitle you to be called airport anything - and is misleading. It was run-down and dingy. No bed-side lamp (when asked they couldn't provide one either as they didn't have a light bulb for the brand new one they pulled out of back office), no aircon (provided a small oil heater which I had to get changed as it was not working), they advertise free wifi but that only works if you are in the office itself or on the stairs outside the room (which caused me to spend money on data to retrieve and deal with emails for work). No food places near by to get dinner but a very expensive delivery service from local restaurant - that can't follow a food order properly.
Stayed 1 night in Oct 2017

4/10 Poor

Chris, Vancouver

Disliked: Cleanliness, property conditions & facilities, room comfort
Beware!
Airport pickup was nice and quick. Room was severely outdated with two random broken tv's, bathroom had rust on the mirror and mildew all over the shower. Located in a bad neighbourhood Would not recommend at all. Paid $100 or so for the room and had a nightly rate sign of $40 outside of the motel. Frustrating to see.
Stayed 1 night in Oct 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good value hotel close to airport
Free airport transfers at any hour, and 2 weeks secure free parking make this an attractive option. For a budget hotel the rooms are spacious, clean and comfortable. We have stayed at most of the budget hotels in this area and find this one the best option and use it frequently.
Stayed 1 night in Aug 2017

6/10 Okay

Pat, Tauranga

Liked: Cleanliness, staff & service, room comfort
Charged for airport transport
Unusual that we were charged $15 to take us to the airport although pickup on our return was free. We have stayed here many times & free pickup & delivery was the norm. Good security for their car park.
Stayed 1 night in Aug 2017

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Great for accomodation to/from the airport
A no fuss clean and tidy accomodation who will drop you off to the airport for free - This in itself is worth the stay.
Stayed 1 night in Jun 2017

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Very bad experience as ALL my luggage was stolen
Within two hours of putting my luggage in the room it was all stolen while I was out having a meal...no TV footage to identify burglar and I have had no communication from the staff to show any concern...the door was certainly locked as my son in law locked it and I watched him do it. The owners have my information...they could have contacted me since to discuss it....I was left with nothing but what I was wearing to fly half way round the world...and not a word from them to give me any support...disgusting...they just rang the police.
Stayed 1 night in Jul 2017

10/10 Excellent

Jan, Tasman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value motel close to airport
Lovely spacious room with the best bed ever! Friendly and helpful staff . . . would stay again.
Stayed 1 night in Jun 2017

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Not professional, and not at all helpful. advertise 24hr pick-up and drop off service to and from airport this was not the case.

8/10 Good

WeGo

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great value booking with Wotif
We have stayed here ten times or more, flying into or out of NZ. The majority of our stays have been excellent, a few have been not so great.
Stayed 1 night in Jun 2017

10/10 Excellent

ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No choice! Sorry but the rating above do not apply
Our booking for this motel was confirmed 14th Feb. On the 18th of May we arrived in Auckland and were picked up by the motel shuttle but instead of being taken to the Airport Travel Air Motor Inn we were dropped off at a place called Silver Oak Inn so I can't give a review of the motel we were supposed to stay in. We were very disappointed that we weren't told earlier that they were booked out so we could choose a replacement ourselves instead of ending up where we did. Our unit 27 at this other place was definitely not what we would have chosen. It smelt dank and musty, had a bashed in toilet door, rotting carpet around the fridge, had a shower that looked in desperate need of updating and an uncomfortable bed. Having a decent nights sleep was important for us as we had an extra long flight the next day.

6/10 Okay

Verified traveller

Liked: Staff & service
Ended in different hotel
We were collected by out booked hotel shuttle and told that they were overbooked. Our's was a prepaid room booking. They had booked us into and prepaid at another hotel (rating on room is for that hotel - Best Western near Auckland Airport). Unsettling as we never dealt with the managers of the hotel we stayed in - the room was not in our name. Not sure what would happen if we had not been prepaid, just confirmed.

6/10 Okay

Ross

Liked: Staff & service
We checked in but was overbooked but they organised accommodation elsewhere at no extra cost to us.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor customer service
Upon arrival, our room was not ready for another three hours past its promised time. Then, we were told the shuttle to the airport would not be able to accommodate more than one person's departure time. On finally getting the room, it smelled heavily of smoke (supposed to be non-smoking) and the windows were open. The cups in the room were also filled with liquids from the previous stay. It's close to the airport, but would not recommend.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
WOTIF what the Hell ???
Garbage, go elsewhere !! Horrible unfriendly staff, room was falling to pieces, chair had 3 legs, shower fell off the wall, only one tv station, noisey.

6/10 Okay

Verified traveller

Just OK
Hotel was ok served its purpose BUT Shuttle drivers (2) had absolutely no PR . Would be extremely disappointing if being a first time visitor and got any of these drivers. A terrible first impression.

4/10 Poor

mom & kids

Liked: Cleanliness, room comfort
Disliked: Staff & service
Outside appearance and customer services left much to be desired. Shuttle driver experience was very uncomfortable, very unaccomodating and made it feel as if we would not be driven to the correct airport terminal. Room and accommodations were a very pleasant surprise. Lots of room, very clean and comfortable.

10/10 Excellent

helen, s

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfy
It's all you need for a night before a long haul flight.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Older motel. Good curtesy car to airport
Older style motel bit spacious and pretty clean. Good kitchen facilities. TV remote didn't work. Good curtesy bus to and from airport.

8/10 Good

C, U.K.

Liked: Cleanliness, property conditions & facilities, room comfort
Perfectly adequate
Although a way from the airport the journey still only took 10 mins. All round this is value for a stop over to catch a flight.

4/10 Poor

Graham

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lack of attention to detail
is hotel was the only 1 pre-booked on my month long NZ trip. (Because of Airport proximity for return flight). Was in Units 14, then 16. Neither Unit had bedside reading lights, though there is provision (holes) in bed surrounds for them. The TV remote could not control the TV in either unit, rendering them useless. Window catches missing, and drawer handles missing, in both units-all clearly missing for some time. Evidence that unit inspection and/or service & maintenance is not a priority. I stayed at several motels "on spec" during my NZ touring. Each one was kept in a superior condition to the Airport's, even when unlet! If weather on 29 March hadn't been so wet, I would have tried to find another motel for the final night.

10/10 Excellent

JULIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We just spent a night there but was very clean and the bed was very confortable (better than the 5 stars hotels we stayed after). Just across the road from the airport

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good location close to airport
Hotel looks run down on the outside and the neighborhood was a little rough, but the interior of the room appeared brand new.

4/10 Poor

Lyn, Brisbane

Disliked: Staff & service, property conditions & facilities, room comfort
Basic...no hairdryer, no alarm clock.
Considering it was a bed for the night after a flight and having to get away again early, it was ..a bed. Would never consider to want to be there when awake!.... had to use desk fan as a hair dryer.

6/10 Okay

Adrianne, Quadra Island

Liked: Cleanliness
Clean, comfort in sketchy neighbourhood
We needed a one night stop near the airport and this hotel had free transport services. Check in was awkward, as the receptionist did not speak or understand English well. The room was clean, relatively spacious and had everything we could require for a one night stay. The neighbourhood store cashier was barricaded behind bars. There was a sign in the lobby for "day rates." There was a free shuttle!

8/10 Good

Bill, BOP

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Close to airport
Basic hotel, dated but comfortable and very clean. Stayed twice so far and both times its been very satisfactory. Offer a good free shuttle service to airport.

6/10 Okay

srav, USA

Disliked: Room comfort
OK airport accommodation
The hotel is bit outdated and basic (nothing like the pictures). The rooms on the ground floor can be bit noisy. Had to wait for nearly 25 minutes for the pickup. All in all, it's a pricey option for what you get. If you are traveling alone, you can find better value elsewhere if you take Skybus ($30 NZD roundtrip) from the airport to the city proper (they run frequently 24/7 with convenient stops).

8/10 Good

steve, alberta, canada

Liked: Cleanliness, property conditions & facilities, room comfort
near airport, included pickup and return to airpor
very timely pickup from airport, would have liked to have had a later return to airport than what was offered (10am checkout was last transport time to airport)

6/10 Okay

Clayton

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Great location to Winery and Airport
Looks were very deceiving once we got past the roughish area and external looks of the place and into the very nice room. The beds were extremely comfy and the locale to Villa Marie Winery and the Airport was just perfect. We were able to check in an hour early which was the ducks nuts. All in all, great managers and very quiet in the early hours of the morning

6/10 Okay

Amy, NZ

Liked: Cleanliness, room comfort
Good location
Pretty basic but it's close to the motorway and we were staying there for a concert at Mt Smart Stadium so it was super convenient.

6/10 Okay

Sid, Delhi

Disliked: Staff & service, room comfort
One night airport stay
Had to crash for a night close to the airport for an early morning flight the next morning.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noisy room by road, lots of noise from other occupants. Gave sense of being scruffy and rundown.

6/10 Okay

Helmut, Calgary

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
good location for access to airport
We signed in but the welcome seemed to be less than friendly. The place was fully booked so the front staff does not need to be welcoming. In general I am not a demanding person, so we used it for one night because it is close to the airport for a multi night stay I would not recommend it.

8/10 Good

bev, auckland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Help manager, great beds, clean and close to airport

8/10 Good

Sandi, Christchurch

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to airport
Was very convenient at a good price for a quick overnight stay on our way back to Christchurch from overseas.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Best thing is free airport shuttle
If you're just looking for an inexpensive place to put your head for the night, with easy access from and back to the airport, then this place works. Facility is old and was filled with families during my stay. The facility is old, outdated, and a bit rundown. Windows are oddly placed, so hopefully you're comfortable with hallway traffic catching a peek when you're on the toilet. The windows are frosted, but it's still disconcerting. They did have free WiFi, which was great. Would not stay again and would certainly not recommend anyone staying more than 1 night.

6/10 Okay

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The neighbours were noisy as till all hours of the morning making my jetlag worse as I didn't actually get to sleep much. Pipes or something were also being real noisy keeping me up. The room was nice and friendly staff. Just hope you don't get put next too a big noisy family

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Pick up from airport good. Return to airport next day good.

4/10 Poor

Verified traveller

Disliked: Staff & service
Only have 1 take away menu for dinner. No shops nearby. Asked for a wake up call but did not receive it. Not happy

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Auckland Airport accommodation
Advertised as free airport transfers - this is incorrect. You have to pay. Some of the staff were unhelpful, unfriendly and should look for another job, other than hospitality (there was no manaakitanga at this motel). The room was smelly, tv remote broken, no tea towel provided

4/10 Poor

budget, australia

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Needs work
cant really think of anything to say if your looking for budget accommodation this is the place