The room accommodations were great! My only complaint, was that the elevator was out of order. I was traveling with my adult daughter, who has a permanent physical disability and her toddler, and another group. Our luggage was carried to our rooms, but I would have appreciated being notified about the elevator prior to checking in. Although we preferred for the rooms to be close together, a discussion should have been had. The elevator didn't break down just before we arrived. After a long drive, a crying baby, and the time it took to check in, who wants to stand around any further waiting for other accommodations. Upon check out, after explaining the situation to the manager, with the expectation of extra points or a discount, we were met with a pleasant but immature attitude that sparked great disappointment. We were treated as though we were trying to get over. I was offended and took it personal, although it may not have been. Also being a certain age, retired from law enforcement, you understand that people go through things and you take that into consideration when dealing with the public. She maintained a smile as she continually refuted my sister and I, as though her smile was representative of great customer service.