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Reviews of Highlander Motor Inn Atlantic City

2 out of 5
Highlander Motor Inn Atlantic City
304 East White Horse Pike, Route 30 East, Absecon, NJ

Reviews

5.4
Rating 10 - Excellent. 40 out of 355 reviews" "
Rating 8 - Good. 71 out of 355 reviews" "
Rating 6 - Okay. 71 out of 355 reviews" "
Rating 4 - Poor. 72 out of 355 reviews" "
Rating 2 - Terrible. 101 out of 355 reviews" "

5.2/10

Cleanliness

6.0/10

Staff & service

5.6/10

Amenities

5.0/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

6/10 Okay

Tymeah

Travelled with partner
Disliked: Amenities
The sheets was dirty, I requested for new sheets and they had stains on them, one of the lights didnt work and the jacuzzi had stains in it, the staff called before checkout saying it was ready to check out I FELT AS THOUGH THAT WAS SO UNPROFESSIONAL!! my partner woke up with a bomb on his neck that was so red.
Stayed 2 nights in Mar 2024
Response from HS on 4 Apr 2024
Dear Guest, We are extremely sorry for all these. We will definitely look in the issue you pointed.

4/10 Poor

Eduardo

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the price. I didn't like the dirty bedding.
Stayed 1 night in Aug 2023
Response from HM on 5 Sept 2023
We are sorry

2/10 Terrible

Marco

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Un pésimo servicio, las habitaciones desagradables, las camas tenían manchas desagradables, había cucarachas y otro tipo de insectos, afuera de las habitaciones había demasiado suciedad por todo el lugar. De ningún modo recomendaría este lugar es una pérdida de dinero.
Stayed 1 night in Sep 2023
Response from HM on 5 Sept 2023
We are sorry

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from HM on 5 Sept 2023
Thank You

2/10 Terrible

Anne

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful!!!!!
We checked in and front office was disgusting. I went to room and it smelled awful, carpet was dirty and stained everywhere, and bathroom mirror dirty. I turned around and walked right out. I went to front office and told him about snell and uncleanliness of room and turned my key in. We drove 6 hours home rather than stay in that dumpy motel.
Stayed 1 night in Aug 2023
Response from HM on 27 Aug 2023
Dear Guest We are sorry, you were unhappy. We will definitely look in the issue you pointed.

10/10 Excellent

Justine

Stayed 1 night in Aug 2023
Response from HM on 9 Sept 2023
Dear Guest, thank you for such a nice review.

10/10 Excellent

Jeff

Stayed 2 nights in Aug 2023
Response from HM on 27 Aug 2023
Dear Guest Thank you for such a nice review.

2/10 Terrible

Heather

Stayed 1 night in Aug 2023
Response from HS on 31 Aug 2023
Dear Guest, We are sorry you were unhappy. We will definitely look in the issue you pointed.

10/10 Excellent

Michele

Stayed 3 nights in Aug 2023
Response from MANAGER on 30 Aug 2023
Dear GuestThank You for your review.

6/10 Okay

Tamara

Travelled with family
Disliked: Property conditions & facilities
Looked like a transient hotel. Not the most comfortable or kept property. Comfy beds are the most about this ppace
Stayed 1 night in Jul 2023
Response from HS on 15 Jul 2023
Dear Guest, Thank you for your review.

2/10 Terrible

Subhadeep

Travelled with family and small children
Disliked: Cleanliness
Booked for Non Smoking room after check-in found they alloted Smoking room only. Called property and get to know no other room available. Also room was full of insects flying around. After couple of insect bites decided to move out.
Stayed 1 night in Jul 2023
Response from HS on 6 Jul 2023
Dear Guest we are sorry you were unhappy but you booked the smoking room. Still we apology for the inconvenience.

10/10 Excellent

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I really like staying there was peaceful not a lot of noise I think my only complaint is that I paid for a king size bed when we got there the room was clean it was nice but the TV didn't work. Instead of upgrading us to a nicer room because of the TV not working we had to move two different room we moved to a smaller room with a smaller bed I would have liked an upgrade to be honest but other than that everything was great the staff was super friendly. The rooms were very clean the bathroom was nice and that's rare in hotels like this I did enjoy my stay though but as I said before my only problem would have been not getting an upgrade and actually ge.tting downgraded to a smaller room
Stayed 3 nights in Jun 2023
Response from HS on 30 Jun 2023
Dear Guest Thank you for the review. We will definitely upgrade your room when you come next time.

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice place will come again. Not sure if coffee was in lobby Need a coffee maker in room . Loved having a microwave in room
Stayed 2 nights in Jun 2023
Response from HS on 15 Jun 2023
Dear Guest Thank you for such a nice review.

8/10 Good

Deana

Stayed 3 nights in May 2023
Response from HM on 23 Jun 2023
Thank you

4/10 Poor

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was not clean. Had order. Refrigerator door was rusty and A/C wasn't properly marked. Also towels were very old and had holes. No coffee pot. Toilet paper rolls we not wrapped.
Bottom of refrigerator
Carpet stains
Carpet stains
Carpet stains
Stayed 1 night in May 2023
Response from HS on 23 May 2023
Dear Guest We are sorry you were unhappy.

6/10 Okay

Darryl

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from HS on 26 Apr 2023
Dear Guest Thank you for such a nice review

2/10 Terrible

Curtis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
God Awful Facility
This place was a certified dump. Shower nasty. No garbage can. Very bad odor. Microwave was cracked. Refrigerator did not get cold. Never staying in this dump again.
Stayed 2 nights in Feb 2023
Response from MANAGER on 16 Feb 2023
Dear Guest We are sorry, you were unhappy. We will look in the issue you mention.

6/10 Okay

Todd

2/10 Terrible

Dolores

Disliked: Cleanliness, property conditions & facilities
Not Happy
My experience was horrible. First off I was trying to contac the property to cancel one of my nights. Trying to contact this property was a nightmare. I received conflicting emails about my refund. The room was musty and smelled. When I went tonturn the air down a foul smell was emitted f3om the system that made me gag. I had a friend with me and was totally embarressed about the condition of the room. He opted to sleep in the car. The carpet was not clean and there was only 1 wash cloth and hand towel. I felt like that stay was a waste of money. I will not be returning.
Stayed 2 nights in Jul 2022
Response from MS on 1 Aug 2022
Dear Guest We are sorry you were unhappy. We will definitely look in the issue you pointed

2/10 Terrible

Walter

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didnt like anything. Property very outdated. Rooms was dirty. We didnt even use the bathroom it was disgusting. Front desk people didnt seem to mind they thought it was normal living conditions
Stayed 1 night in Jul 2022
Response from MS on 1 Aug 2022
Dear Guest, We are sorry you were unhappy. We will definitely look in the issue you pointed

2/10 Terrible

Louis

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The property was not clean as showed in your pictures. I will see if I can require a refund legally.
Stayed 1 night in Jul 2022
Response from HM on 20 Jul 2022
Dear Guest, We are sorry you were unhappy. But we have already given you an opportunity to checkout right on when you checked in but after through discussion you decided to stay. And you checked out only on the scheduled checked out date. But we will look in the issue you pointed.

6/10 Okay

David Hubbard

Liked: Cleanliness
Stayed 1 night in Jul 2022

2/10 Terrible

Tiffany

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was not vacuumed it looks like they just threw the bed spread on the bed it was roaches in the fridge…it was just terrible!
Stayed 3 nights in Jun 2022
Response from HS on 27 Jun 2022
Dear Guest, We are sorry you were unhappy. We will definitely look in the issue you pointed.

8/10 Good

Tiesha

Stayed 2 nights in Feb 2022

2/10 Terrible

Alvin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2021
Response from HS on 15 Jan 2022
We are sorry you were unhappy. We will definitely look in the issue you pointed.

8/10 Good

Ann-Josephine

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Dec 2021

2/10 Terrible

CARSON

Disliked: Staff & service, property conditions & facilities
NASTY NATY NASTY, I WILL NEVER BOOK WITH EXPEDIA AGAIN, BEST THING YOU CAN DO FOR ME IS REIMBURSE ME
Stayed 1 night in Sep 2021
Response from HS on 1 Oct 2021
We are sorry you were unhappy.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
We will choose another Motor Inn.
The motel is pretty clean, but neither the internet nor the phone worked. Fox News was playing in the lobby. We will choose another hotel nearby the next time we are in the area.
Stayed 1 night in Sep 2021
Response from HS on 1 Oct 2021
Dear Guest Thank you for your review.

2/10 Terrible

Emmanuel ahadi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They should close this hotel
No good
Stayed 1 night in Sep 2021
Response from HS on 10 Sept 2021
DEAR GUEST WE ARE SORRY YOU WERE UNHAPPY. WE WILL DEFINITELY LOOK IN THE ISSUE YOU POINTED.

8/10 Good

John B

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The manager of the hotel is a very nice gentleman who was very helpful in solving a few problems we had at check in. Although the hotel was somewhat dated, our room was clean, the AC worked and the shower had hot water. That’s as much as you can ask for. We would return.
Stayed 1 night in Sep 2021
Response from HS on 7 Sept 2021
Dear Guest Thank you for such a great review. Hope to see you soon

2/10 Terrible

Audrey

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrified
My husband and I stayed here we had a smoking room with king size bed. The bed was almost on the floor and lumpy. The covering was dirty, the bathroom door was falling off. The walls were dirty the TV as about 16 inches. the cable box was just dangling from the TV.. I am never staying there again looked like it was for Hookers and drug dealers. not worth a star.
Stayed 2 nights in Aug 2021
Response from HS on 24 Aug 2021
We are sorry you were unhappy. We will definitely look in the issue you pointed. Thank you.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
I was traveling alone, I'm female, I cannot say I felt very safe. I did a thorough check for bed bugs, luckily didn't find any but I did find some stray hairs in the bed. The bed comforter was old and clearly had not been washed in forever so that went on the floor. I did not dare walk around with my shoes off or even put bags on the floor. The bathroom was "clean" but I definitely wasn't about to take a shower there. Spend the extra money for peace of mind and go elsewhere.
Stayed 1 night in Aug 2021
Response from HS on 9 Aug 2021
Thank you for your review.

2/10 Terrible

George

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible place to be do you friend that shows in the picture terrible salvage no cleaning Very dirty bathrooms
Stayed 2 nights in Jul 2021
Response from MS on 18 Sept 2021
Dear Guest We are sorry you were unhappy. We will definitely look in the issue you mention.

2/10 Terrible

ROBYN

Disliked: Cleanliness, property conditions & facilities, room comfort
WE CHOSE THIS HOTEL ONLINE
Stayed 1 night in Jul 2021
Response from HS on 22 Jul 2021
Dear Guest We are sorry as you were unhappy. We will definitely look in the issue.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was nice and friendly and understanding to our needs
Stayed 2 nights in Jun 2021
Response from HS on 29 Jun 2021
Dear Guest Thank you for your review. We tried our best to do every possible work by which our guest should be satisfied. Once again thank yo. hope to see you soon.

8/10 Good

jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2021
Response from HS on 22 Feb 2021
DEAR JEFF THANK YOU FOR TAKING OUT A FEW MOMENT FROM YOUR PRECIOUS TIME AND GIVING SUCH A NICE REVIEW. HOPE TO C YOU SOON AGAIN

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the room was clean and spacious the staff was very friendly.
Stayed 1 night in Jan 2021
Response from HS on 27 Jan 2021
DEAR GUEST, THANK YOU FOR YOUR REVIEW AND WE HOPE TO C YOU SOON AGAIN.

6/10 Okay

Michelle

Stayed 1 night in Jan 2021
Response from HS on 27 Jan 2021
THANK YOU FOR YOUR REVIEW. HOPE TO C YOU SOON.

4/10 Poor

Neil

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not happy
That’s me in my husband get away spot this time it was not clean the room had a smell the jacuzzi water was cold for two days that i stayed along with the shower water when checking me in they kept asking me to come back up to the office this was the worst check In ever i think it will be long time before i go back there
Stayed 2 nights in Nov 2020
Response from HS on 3 Dec 2020
We are sorry you were unhappy. We will definitely look in the issue you pointed.

4/10 Poor

Lauren

Disliked: Cleanliness, room comfort
Room smelled like mold
Stayed 1 night in Sep 2020
Response from HS on 9 Sept 2020
We are sorry you were unhappy. We will definitely look in the issue you pointed.

2/10 Terrible

rochelle

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Never again
The room smelled like mildew had nasty KY jelly smear it all over the mirror, I look like a hadn’t been clean in ages. Furniture had stains on it this is not the place you want to go.
Stayed 2 nights in Aug 2020
Response from HS on 5 Sept 2020
WE ARE SORRY YOU WERE UNHAPPY. WE WILL DEFINITELY LOOK IN THE ISSUE YOU POINTED.

2/10 Terrible

Verified traveller

Stayed 2 nights in Aug 2020
Response from HS on 21 Aug 2020
DEAR GUEST, WE ARE SORRY YOU WERE UNHAPPY. WE WILL WORK HARD TO TO SATISFY YOU IN YOUR NEXT TRIP.

8/10 Good

Ryan

Travelled with group
Liked: Staff & service, room comfort
Stayed 1 night in Jul 2020
Response from HS on 1 Aug 2020
THANK YOU RYAN FOR TAKING OUT TIME TO GIVE FEEDBACK. WE ARE HAPPY THAT YOU ENJOYED YOUR STAY. HOPE TO C U SOON

8/10 Good

Verified traveller

Stayed 1 night in Jul 2020
Response from HS on 28 Jul 2020
Thank you for your feed back. Hope to c you again soon.

8/10 Good

Joseph

Liked: Staff & service
Room smelled a lil bit when I checked in and not enough outlets.
Stayed 1 night in Jul 2020
Response from HS on 17 Jul 2020
Thank you for your feedback. We will definitely look in the issue. Hope to c you again.

2/10 Terrible

Christopher

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from HS on 14 Jul 2020
Hi We are sorry you were unhappy. We will address the issue to the management.

10/10 Excellent

Lynn, Pa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice gentleman at front desk very helpful and understanding
Stayed 1 night in Jul 2020
Response from HS on 10 Jul 2020
THANK YOU FOR YOU FEED BACK

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020
Response from HS on 6 Jul 2020
THANK YOU FOR YOUR FEED BACK

10/10 Excellent

Rashika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020
Response from HS on 2 Jul 2020
THANK YOU

10/10 Excellent

Nicole, Philadelphia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Crisp sheets. Comfortable bed. Accommodating front desk staff. 15 min from the beach.
Stayed 1 night in Jun 2020
Response from HS on 2 Jul 2020
THANK YOU