Compare and book 4 Star hotels in Astana, Kazakhstan

"I like the service, everyone is polite. my room is quite and very clean. I am very happy to stay with Sheraton. Thank you."

"It doesn't really feel like 4 star hotel, had issues with the internet, they block it if you have a VPN installed on your computer. The rooms are ok but mkji bar was empty and bed was not very comfortable. The breakfast ok but not like in other 4 star hotels."

"It is a bit far from the city centre, but we stayed only one night before flying home so for us it was not a problem. The only problem we had was that the restaurant doesn't have a menu in English! That is not ok in a 4 star hotel. We also had a waitress who didn't speak a word of English, but we got another one who spoke English (but didn't know what salmon is). "

"Really great hotel. The staff was super accommodating, nice rooms and health center, healthy and abundant breakfast buffet. "

"Too hot in the rooms and slow internet "

"Nice hotel with great condition and friendly staff. However, the room cleaning was not very good. When I asked for anything they bring it fast. But there was a day when I put a card for cleaning the room but it didnt get cleaned. Other than that everything was great. "

"Good hotel with nice staff. Swimming pool and sauna available. "

"Convenient clean and reasonably priced. Staff is friendly and helpful. Good breakfast included in the rate. "

"I arrived a lot earlier of my check in time, I am a tourist and my plane was at 8 am. Upon check in the 2 girls charged me $66 for 4 hours of earlier check in and didn’t even give me a receipt. I paid for the hotel $60 but extra 4 hours cost me $66. So stupid and weird. I would really love to talk to their owner or manager at that time but there was any on duty. The hotel is nice but these two girls ruined my stay for overcharged "

"Great hotel"

"Great apartment withe all the home comforts. Very warm rooms even with only one radiator on in winter. Let me check in much earlier than 2pm which was a lifesaver as it was -15c."

"Отель новый, чистый, очень красивый. Все свежее, приятно здесь находиться. Почти дворец. Но в город добираться далеко и континентальный завтрак не очень подходит нашей семье. Шведский стол предлагает больше разнообразия. Наш ребенок очень избирателен в еде и были небольшие проблемы с тем, чем его кормить утром. В остальном все отлично. "

"It is ok but poor room service."

"The staff at the reception is very slow and too relaxed ... I left my room early mornings and returned late in the evenings , which made me a very convenient guest who spent minimum units of electricity and water in the hotel . Despite that I found out on my 5th day of stay that my linen hadn’t been changed since I checked in !!!"

"This place is not worth 20 USD / night. Internet spotty. Terrible breakfast. Lousy TV service. They advertise a business center, but there is none. No computer, no printer, etc. "

"Hotel is centrally located in Nur-Sultan with easy access to many of sightseeing Nur-Sultan has to offer. This hotel is good value for money, recommendIng this hotel For a short stay "

"on a plus side the staff is mostly friendly. What I don't like is how dirty this place is. Stains are on every piece of furniture. Dirty rugs. Sheets and bath towels are ok, they just smell weird. Four star rating for this place is obviously a joke."

"My single room wasn’t ready so they upgraded me to a nice double room."

"We stayed at this hotel for 1 day and immediately left. The hotel agreed to a refund, but then ghosted hotels.com and won't pay us back, despite the fact we didn't even stay in it - When we arrived there was no one manning the desk - We were given a roomkey. They said "go to floor 2 room 2". I saw room 22 and assumed that was our room, so I buzzed it with our key, and it worked. It opened another man's room. I went downstairs and clarified, it was acutally for room 2. So the rooms are simply...

"The sauna and pool is not included in the room price and this was not clear to me. They require from guests to make a reservation (which costs 8,000 Tenge which is quite steep) and then you can use the pool and sauna - but only for one hour. Breakfast buffet was decent; staff overall friendly; neighbourhood not that great but Hotel shielded off from traffic/quiet. Some staff have perfect English, others don’t. "