Chichijima Island Yoga Holidays

The front desk STAFF (Jeanine) was one of the most professional, courteous and helpful associates of any hotel we've visited in this year

For a hotel at this level their Guest Services and Front Desk is abysmal. I confirmed 3 times on a kitchen order to be delivered to the suite. Reconfirmed when I checked in that it was noted in my account. Order did not come when scheduled. I called to inquire and was told "there's nothing in the system." When I told them I was on a timeline, they were condescending and gave me no ETA on when they would be able to rectify the situation. I was repeatedly told it "wasn't in the system." Which landed like it was all my problem. Incensed I called the front desk and was put on hold for the manager who apologized and even he was confused why I was told "it wasn't in the system," because it was - in the system. Eventually, the order came but unfortunately, was not able to fully enjoy it because of their communication or system issues. For hotels at this level, I expect and demand better. The Langham Fifth Avenue may be beautifully appointed and in a great location but their service level is not commensurate with a "luxury" hotel. If I wanted inconsistent, subpar, dismissive and condescending service I would stay at a Marriott.

Loved how friendly the staff was and loved the complimentary s’more and mojito when we checked in!

The hotel is in a great location, close enough to everything but just far enough. The property is fairly well maintained; however, one of the two elevators was not working, which made getting around the hotel challenging. The staff provided adequate service, fulfilling their responsibilities without exceeding expectations. The rooms are pretty simple. Overall, the experience was positive.

Tired small room. In desperate need of refurbishment. Similar much of common parts.

Clean room, extra friendly staff, nice breakfast and pet friendly

For a hotel at this level their Guest Services and Front Desk is abysmal. I confirmed 3 times on a kitchen order to be delivered to the suite. Reconfirmed when I checked in that it was noted in my account. Order did not come when scheduled. I called to inquire and was told "there's nothing in the system." When I told them I was on a timeline, they were condescending and gave me no ETA on when they would be able to rectify the situation. I was repeatedly told it "wasn't in the system." Which landed like it was all my problem. Incensed I called the front desk and was put on hold for the manager who apologized and even he was confused why I was told "it wasn't in the system," because it was - in the system. Eventually, the order came but unfortunately, was not able to fully enjoy it because of their communication or system issues. For hotels at this level, I expect and demand better. The Langham Fifth Avenue may be beautifully appointed and in a great location but their service level is not commensurate with a "luxury" hotel. If I wanted inconsistent, subpar, dismissive and condescending service I would stay at a Marriott.

Beautiful hotel with great views of the city. Wonderful staff. Zou Zous restaurant in the hotel is really good. We stayed in the deluxe king and there was ample drawer space to unpack. There are 2 Starbucks steps from the hotel and many outdoor seating areas around the hotel. The 7 train is 1 short block away, and Hudson Yards is across the street. We loved it!