Jamaica Waterpark Holidays

Rooms are unnecessary hu

The staff was absolutely incredible, booking the signature level was well worth it solely for the access to the exclusive beach and pool with two of the best bartenders we have ever met (Ornella and Mario)! We were so well taken care of here that we are already planning on coming back!

The staff, specifically the entertainment staff is what made our stay the best. But the fact that upon checking in and arriving to our room, there were no towels and we immediately contacted the front desk multiple times...we didn't receive towels until nearly 6 hours later at 11PM. Then we had our room cleaned two days later, again no new towels were left, we had to be on the hunt and finally received some that evening. From fear of not getting towels we didn't get our room cleaned for the rest of our stay. The mini bar was poor name to call it that. The toilet paper holder was on it's last hinge. And there were never enough food - things were always empty like beef patties (never got to try one), bacon, mangoes, etc.

This is my 2nd time there , I had a bad experience at the steak house my server being me out pork when I order chicken , I got upset and walked out . But Lamon saved the day he got me chicken and made me night I love love the staff

like the grounds, the aesthetics etc

Rooms are unnecessary hu

I loved everything except the fact that our bags were misplaced and not delivered to our room. But it’s an amazing place.

Rooms are unnecessary hu

The staff was absolutely incredible, booking the signature level was well worth it solely for the access to the exclusive beach and pool with two of the best bartenders we have ever met (Ornella and Mario)! We were so well taken care of here that we are already planning on coming back!

The staff, specifically the entertainment staff is what made our stay the best. But the fact that upon checking in and arriving to our room, there were no towels and we immediately contacted the front desk multiple times...we didn't receive towels until nearly 6 hours later at 11PM. Then we had our room cleaned two days later, again no new towels were left, we had to be on the hunt and finally received some that evening. From fear of not getting towels we didn't get our room cleaned for the rest of our stay. The mini bar was poor name to call it that. The toilet paper holder was on it's last hinge. And there were never enough food - things were always empty like beef patties (never got to try one), bacon, mangoes, etc.