North Coast Waterpark Holidays

I am extremely disappointed with my birthday experience at the resort and would like management to address these issues promptly. Upon arrival, I was told my reservation had been switched, although I never requested or authorized any change. After the check-in delay, we arrived at our room to find that the birthday decorations I had confirmed via email were not provided. Additionally, the air conditioning and hot tub were not working on balcony . We were then required to pack our belongings and move to another building, only to be placed in a room that does not match what I specifically booked and paid extra for. My priority was an adults-only room with a pool view and hot tub, and the room we were moved to does not provide the experience I purchased.Instead of enjoying my birthday, much of the evening was spent dealing with maintenance, multiple staff members entering our room, packing, and relocating. They moved us an 3rs time we had to move again and the first few hours the ac worked but then it went out maintenance in/out. The property was clean the food was good but my birthday was ruined. They did give us a room decorated and private canopy which was nice but still our ac didn’t work and we slept miserable the last 2 nights

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